Elaborated from:Bîcu Cătălin

1. Discussion point: answer the questions

What are the types of letters?

Sales Letters.
Order Letters.
Complaint Letters.
Adjustment Letters.
Inquiry Letters.
Follow-Up Letters.
Letters of Recommendation.
Acknowledgement Letters.

What do you mean by business correspondence?

Business correspondence means the exchange of information in a written format

for the process of business activities. Business correspondence can take place
between organizations, within organizations or between the customers and the
organization.

Have you written a business letter?

No

2. Get acquainted with the standard types of business letters

3. Choose a type of business letter from the above list. Find information
about it in the internet or other sources and write an essay of 200 words
to describe the type of business letter you have chosen.

The term «business letters» refers to any written communication that begins
with a salutation, ends with a signature and whose contents are professional
in nature. Historically, business letters were sent via postal mail or courier,
although the Internet is rapidly changing the way businesses communicate.
There are many standard types of business letters, and each of them has a
specific focus: sales letters, order letters, complaint letters, inquiry letters,
follow-up letters, letters of recommendation, acknowledgment letters and
cover letters. When an employee plans to leave his job, a Letter of
Resignation is usually sent to his immediate manager giving him notice and
letting him know when the last day of employment will be. An essay is a
short piece of writing. It is often written from an author’s personal point of
 view. The definition of an essay is vague, overlapping with those of an
article and a short story. In recent times, essays have become a major part of
a formal education. Secondary students are taught structured essay formats
to improve their writing skills, and essays are often used by universities in
selecting applicants. In both secondary and tertiary education, essays are
used to judge the mastery and comprehension of material. Students are asked
to explain, comment on, or assess a topic of study in the form of an essay.
Academic essays are usually more formal than literary ones. They may still
allow the presentation of the writer’s own views, but this is done in a logical
and factual manner, with the use of the first person often discouraged.

4. Read the piece of information on how to write a Business letter (find the
link below)
5. Analyse the format and context of various types of official letters
(attached PDF Letters).

6. Fill in properly the Sample Letter to Travel Agent Enquiring about the
Holiday Tour (find the template of the letter attached)
Fill in properly the Sample Letter to Travel Agent Enquiring about the Holiday
Tour

From
Bussiness Tur
Chishinau str.sarmizegetusa 56/2
18.03.2020
To
The manager
Anemia tur
Chishinau str. Ismail 92/4

Dear Sir,Bostan Viorel

I am interested in undertaking a holiday tour later this year with my wife. I am

interested in visiting the Paris places of tourist interest, especially the eiffel tower and
the Louvre.
Therefore, I would like you to send me details of your travel itinerary and total charges
including travel by various means to and from Chisinau , hotel reservations, meals etc. I
want to be on this pleasure trip just for a period of 7 days.

I look forward to hearing from you soon.

Yours faithfully,
Bîcu Cătălin