Exercise 1: Cisco DNA Center Assurance Use Case (Demo Starts Here)

Instant Demo Guide
Cisco dCloud
Exercise 1: Cisco DNA Center

Assurance Use Case (Demo Starts
Here)
Last Updated: 21-November-2019
About This Instant Demo

This guide for the preconfigured demonstration includes:
About This Instant Demo
Requirements
About This Solution
Get Started
Scenario 1. Use Case 1: Operational Insights
Scenario 2. Use Case 2: Client Health
Scenario 3. Use Case 3: Device Health
Scenario 4. Use Case 4: Application Health
Scenario 5. Use Case 5: Sensors
What’s Next?
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 30
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Requirements
The table below outlines the requirements for this preconfigured demonstration.
Required Optional
Laptop Cisco AnyConnect®
About This Solution

Cisco DNA Center™ is the foundational controller and analytics platform at the heart of Cisco’s intent-based
network. It supports the expression of intent for multiple use cases, including base automation capabilities,
fabric provisioning, and policy-based segmentation in the enterprise network. Cisco DNA Center brings context
to this journey through the introduction of Analytics and Assurance by providing end-to-end visibility into the
network with full context through data and insights.
Cisco DNA Center enables the network administrator to:
• Design your network using intuitive workflows
• Define user and device profiles that facilitate secure access and network segmentation based on business
needs
• Policy-based automation to deliver services to the network based on business priority and to simply device
deployment
• Assure network performance with real-time and historical data analytics, to provide actionable insights and
detect problems before they happen along with Guided remediation actions for 100+ Insights
• Design and Deploy Software-Defined Access (SD-Access) to simplifies delivery of consistent, highly
secure, identity-based policy for users and devices across wired and wireless networks
This enables the network admin to have a simplified integrated user experience across the entire enterprise
portfolio of products.
NOTE: Trends and Insights data is not populated in this demonstration.
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Get Started
Follow the steps to schedule a session of the content and configure your presentation environment.
1. Open your browser (Chrome required) in Incognito Mode (to ensure your cache is empty).
2. Log into dCloud, search for Cisco DNA Center Automation and Assurance v1.3.0 – Instant Demo and click
View.
3. After connecting to the demo server, log in as demo /demo1234!
NOTE: Alternately, you can use the Search Catalog box to search for the Instant Demo name.
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Scenario 1. Use Case 1: Operational Insights

Value Proposition: The following scenario demonstrates how to check the overall health of network devices,
wired and wireless clients, the top 10 issues with guided remediation, and how to use ServiceNow integration.
Steps
Overall Health of the Network Devices and Health Scores for Wired and Wireless Clients
1. From Chrome browser Incognito window open the DNA Center, navigate to Assurance > Dashboards >
Health > Overall Health.
NOTE: From this page, you can see the health of the network devices and clients in your organization over a
24hr period.
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2. To understand which sites have devices types with sub-optimal health scores, click Hierarchical View.
3. To drill down by location to sites of interest, click Map View.
4. To view the Top 10 Issue Types based on their priority and occurrence, scroll down the page
NOTE: Several P1 related issues are impacting multiple users or devices across multiple sites.
5. Click one of the issues from the list, and to see information about the issues of that type, in the pop out
window, click an instance for the selected issue type.
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6. Select one of the links in the Issue Instance list to see the suggested actions based on this specific issue.
7. To troubleshoot and resolve the issue follow the guided remediation.
NOTE: The guided remediation provides suggested actions based on our internal TAC database. These actions
represent what a TAC engineer would request if you were opening a service request with this specific issue.
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8. Click Run and scroll down to see the additional output.
ServiceNow integration
VALUE PROPOSITION: Now imagine if you were a level 1 operations engineer, and part of your responsibility
was to provide ticket generation and resolution for issues impacting devices and users in your organization.
Since we have integrated Cisco DNA Center with ServiceNow, the issues that were shown above in the top 10
issues section have auto generated tickets in ServiceNow.
1. Open a new Chrome Incognito browser tab and copy and paste https://dcloud-dna-center-inst-
sjc.cisco.com/servicenow/.
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2. Click a ticket in ServiceNow that have been generated by Cisco DNA Center.
3. To perform root cause analysis, click on the first issue and click the link that would cross-launch the
specific Cisco DNA Center Assurance page.
4. Login as prompted.
NOTE: We can also see all the details for the impacted device or client, along with the suggested actions for the
guided remediation.
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5. From the 360 view, navigate to select one of the Onboarding issues in the Issues list.
6. From the pop out window you can see the issue description as well as a list of suggested actions.
7. Close the Service Now window and return to the DNAC main browser window.
VALUE PROPOSITION: This allows us to quickly resolve user or device issues.
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Scenario 2. Use Case 2: Client Health

VALUE PROPOSITION: It’s now 10am and there have been a couple of users opening tickets stating they
cannot get connected to the wireless network. You need to quickly understand the overall health of all the
wireless clients across the organization.
Steps
Overall Health of both wired and wireless clients
1. Navigate to Assurance > Dashboard > Health > Client Health.
NOTE: We can see the overall health of all the wired and wireless clients and can adjust the timeframe or go
back in time if needed.
NOTE: At the top of the screen, we can see a Sankey chart that shows how many total clients are in the
environment, which clients are having issues and an indicator of what the issue is related to.
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2. Under the Wireless Clients section, click View Details.
3. To understand the clients impacted, click Authentication.
NOTE: From here we can click on an individual client to view the client 360 page, but we’ll examine that later.
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4. Close the pop out window.
NOTE: In the middle of the page you can see additional information related to RF statistics. Each of these can
be viewed as a trend or with additional detail.
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NOTE: At the bottom of the overall client page, you can see the individual clients and their status, connected or
not connected. You can also filter based on wired, wireless and/or their health score.
Client 360
VALUE PROPOSITION: A user Grace Smith opened a ServiceNow ticket stating she was not able to get on the
wireless network with one of her devices but didn’t provide any additional details. Traditional troubleshooting
methods would require us to call Grace and gather additional details. We would need to ask what device type
she was using, what is the MAC and IP address of the device, what was her location and the date/time the
issue occurred, what SSID was she connecting to, was the issue with a specific application or network
connectivity related.
Let’s look how quickly we can answer these questions using client 360.
1. Navigate to the search engine icon in the top right corner and type Grace.
2. Click on Grace.Smith and then click User 360.
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VALUE PROPOSITION: We can see her iPhone had some red indicators at times when her device was having
issues. We can adjust the sliding window to that specific timeframe. As we scroll across the graph, we can see
several pieces of important information: the device type, MAC Address, IP Address, Location, VLAN ID, RSSI,
SNR, Tx/Rx, SSID, AP, Channel, and Band. This is all the information we would have needed to gather from
Grace without the client 360.
NOTE: From the client 360 page, we can see all the devices Grace has on the network.
3. Scroll to the Event Viewer section to see a Broadcast Rekey issue.

4. In the Event Viewer, expand the Broadcast Rekey and then click the Key Exchange.
NOTE: This event viewer represents what we would see from the WLC CLI by issuing the debug client mac-
address aaaa.bbbb.cccc in the wireless controller, however the event viewer provides a much simpler way to
visualize this information.
5. Click the down arrow next to Event finder and scroll back up to Issues.
6. Highlight the Issues for this client based on the timeframe selected.
NOTE: The onboarding information shows the SSID and network devices in the path, along with their associated
health scores.
7. Expand the Onboarding section.
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8. Expand the Application Experience section.
NOTE: We can see the applications Grace was using at the time and their associated health scores.
9. Under Detail Information, click the iOS Analytics tab.
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NOTE: At the bottom we see additional data regarding device details, connectivity and RF statistics, but more
importantly the iOS analytics which provides a view of how the client sees the access point and the related
disassociation reason codes. We are obtaining this information from the Cisco Apple partnership.
10. Click through the Device Info, Connectivity, and RF tabs.
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Intelligent Capture
1. To find out why there was a key exchange issue, click on Intelligent Capture to examine the packet
exchange between the AP and Client.
2. Scroll to the top of the page and select Intelligent Capture.
NOTE: From the Intelligent Capture page, we can visualize the roaming path of the client on a heat map. Along
with the associated RF statistics for the timeframe specified above.
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3. To see all the Anomalies for this client, click Anomaly.
4. Expand the Broadcast Rekey issue and click KeyExchange.
NOTE: When you click on the KeyExchange issue, the Auto Packet Analyzer will show the packet exchange
between the client and access point. The triangles represent the packet direction. A triangle facing up is from
the client to the AP, and a triangle facing down is from the AP to the client.
NOTE: We can see from this packet analyzer that the client did not respond to an EAP challenge from the AP,
therefore based on EAP timeout parameters the AP sent a Deauthentication frame to the client.
5. To see additional details about the packet, scroll over the red bar on the bottom graph.
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Scenario 3. Use Case 3: Device Health

VALUE PROPOSITION: We think the EAP issue outlined in Use Case 2 could be related to poor RF conditions
for the access point Grace was connected to at that time, but we need to confirm this hypothesis.
Steps
Spectrum Analysis
1. Navigate to Assurance > Dashboards > Health > Network Health.
NOTE: From this screen, we can see the overall health of the network devices in our environment.
NOTE: We can also see the health scores of each network device in a list view at the bottom. We know Grace
was connected to the 4800 Access Point based on the client 360 information.
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2. Click on the AP4800 from the Top N APs with High Interference dashboard. This will launch the device
360 screen.
3. Similar to the client 360, as we scroll across the graph for the given timeline we can see some important
details for this access point.
NOTE: We can see the Noise, Air Quality Index, Interference, and Radio Utilization. From here we can quickly
see that the radio was experiencing interference.
NOTE: We can further confirm this by looking at the RF tab at the bottom of the page.
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4. Click the RF link under the chart.
NOTE: RF details confirm the Radio 0 interference level was well above normal.
5. To understand what was causing the interference, click on the Intelligent Capture view.
6. Scroll to the top of the page and click Intelligent Capture.
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NOTE: This view provides additional details regarding the channel utilization, frame count and frame errors.
Understanding the management vs data frame count, the amount of Tx/Rx errors and noise floor is critical in a
wireless environment as these will directly impact the clients throughput and performance.
7. Now click on the Spectrum Analysis tab.

8. Click Start Spectrum Analysis. Click Yes at the warning.
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NOTE: You will see the spectrum analysis data along with the interference source below.
9. Click Stop Spectrum Analysis. Click X to close the window.
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Scenario 4. Use Case 4: Application Health

VALUE PROPOSITION: Grace has opened another ticket regarding issues with Microsoft Office 365. We need
to get a quickly understand if this is impacting multiple users and what’s contributing to the application related
issues.
Steps
Application statistics
1. Navigate to Assurance > Dashboards > Health > Application Health.
NOTE: From this screen, we can see all the applications in use on the network along with their associated health
scores.
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2. View the list view and the health score for each application at the bottom.
3. Click select in section Type: All and in section Health: All to see the entire list, then click Apply.
NOTE: We can see the ms-office-365 application has a health score of 2.
4. Click on the ms-office-365 link.
NOTE: Notice the details for the usage, throughput, DSCP Marking and loss and latency.
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5. Click the Source Location radio button.
NOTE: We can see from the information that the application is experiencing issues due to network latency being
400ms. We can also see there are two users being impacted, Grace and Gordon.
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Scenario 5. Use Case 5: Sensors

VALUE PROPOSITION: The network operations manager has informed you the CIO and several senior
executives will be meeting in the board room for the next couple days. He wants to make sure the wireless
environment in that area is performing as expected, and if there are any reported issues he needs to quickly
prove that wireless is not the problem. You’ve deployed several 1800s sensors in the area to proactively
perform testing of the RF environment from a client’s perspective.
Steps
Sensor Driven Test Capabilities
1. Navigate to Assurance > Manage > Sensors > Test Suites.
2. Click Edit under Actions for the 1800s sensor.
3. Leave the settings as displayed, and click Next at the bottom of the page.
4. Highlight the different testing capabilities of the sensor.
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5. Click Cancel and then confirm with OK.
Overall Sensor Health
1. Navigate to Assurance > Dashboards > Wireless Sensors.

2. Highlight the overall sensor health, with the capabilities to understand how sensors are performing at each
location for each test type
NOTE: You can filter based on the SSID or Band of interest along with a specific timeframe.
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3. Highlight the different tests running and the capability to understand baselines and anomalies based on the
test results.
What’s Next?
Check out the related Cisco DNA Center proposal to learn how you can help to simplify network management
while providing actionable insights.

Exercise 1: Cisco DNA Center Assurance Use Case (Demo Starts Here)

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Instant Demo Guide

Exercise 1: Cisco DNA Center

Last Updated: 21-November-2019

About This Instant Demo

About This Instant Demo

About This Solution

Scenario 1. Use Case 1: Operational Insights

Scenario 2. Use Case 2: Client Health

Scenario 3. Use Case 3: Device Health

Scenario 4. Use Case 4: Application Health

Scenario 5. Use Case 5: Sensors

Laptop Cisco AnyConnect®

About This Solution

NOTE: Trends and Insights data is not populated in this demonstration.

Scenario 1. Use Case 1: Operational Insights

3. To drill down by location to sites of interest, click Map View.

8. Click Run and scroll down to see the additional output.

VALUE PROPOSITION: This allows us to quickly resolve user or device issues.

Scenario 2. Use Case 2: Client Health

Overall Health of both wired and wireless clients

1. Navigate to Assurance > Dashboard > Health > Client Health.

2. Under the Wireless Clients section, click View Details.

3. To understand the clients impacted, click Authentication.

4. Close the pop out window.

3. Scroll to the Event Viewer section to see a Broadcast Rekey issue.

7. Expand the Onboarding section.

8. Expand the Application Experience section.

9. Under Detail Information, click the iOS Analytics tab.

10. Click through the Device Info, Connectivity, and RF tabs.

2. Scroll to the top of the page and select Intelligent Capture.

3. To see all the Anomalies for this client, click Anomaly.

4. Expand the Broadcast Rekey issue and click KeyExchange.

Scenario 3. Use Case 3: Device Health

1. Navigate to Assurance > Dashboards > Health > Network Health.

4. Click the RF link under the chart.

6. Scroll to the top of the page and click Intelligent Capture.

7. Now click on the Spectrum Analysis tab.

9. Click Stop Spectrum Analysis. Click X to close the window.

Scenario 4. Use Case 4: Application Health

1. Navigate to Assurance > Dashboards > Health > Application Health.

NOTE: We can see the ms-office-365 application has a health score of 2.

4. Click on the ms-office-365 link.

5. Click the Source Location radio button.

Scenario 5. Use Case 5: Sensors

Sensor Driven Test Capabilities

1. Navigate to Assurance > Manage > Sensors > Test Suites.

2. Click Edit under Actions for the 1800s sensor.

4. Highlight the different testing capabilities of the sensor.

5. Click Cancel and then confirm with OK.

Overall Sensor Health

1. Navigate to Assurance > Dashboards > Wireless Sensors.

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