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Name : Rizki Mutiara

Class : 4 APB
Students Number : 061840511469

Please send your answers to email ardiansyahwelly@gmail.com , just use your email class.
Submit your answer not more than 18.00 PM

1. Write a letter of complaint about wrong delivery, then send it via your personal email (use PrtSc
SysRq on your laptop keyboard button then paste it into Windows Accessories: paint).

2. There are a number of reasons for a company to refuse an order. You may be out of stock of the
product ordered, or you may no longer make it. Based on these two previous sentences, please
make a letter of refusing an order and send it via your personal email (use PrtSc SysRq on your
laptop keyboard button then paste it into Windows Accessories: paint).

3. Send a cable to a customer, telling him that his order cannot be executed due to production
difficulties, and offering him alternative goods from stock. (Use Telegram Web, then use PrtSc
SysRq on your laptop keyboard button then paste it into Windows Accessories: paint)

Good Luck
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