Chanderprabhu Jain College of Higher Studies &

School of Law
CLASS & SECTION: BBA LLB 4th (A+B+C)
SUBJECT: Strategic Management
CODE: BBALLB-214
FACULTY: Ms. Pallavi Sharma

CASE STUDY 1
Apple Inc. Five Forces Analysis (Porter’s Model)

Key Words: Apple Five Forces Analysis Porter’s, competition, customers, suppliers, substitution,
new entrants, consumer electronics business case study

Introduction:

MacBook Pro, iPad and iPhone from Apple. A Five Forces analysis (Porter’s Model) of Apple Inc.
reveals an industry environment where the company must prioritize the external factors of
competition and the bargaining power of buyers in the consumer electronics, computing
technology, and online digital content distribution markets. (Photo: Public Domain)

Apple Inc. has achieved success as one of the most valuable companies in the world. This Five
Forces analysis gives insights about the external factors influencing the company’s success.
Michael E. Porter’s Five Forces framework is a strategic management tool for evaluating the five
forces affecting the business organization: customers, suppliers, substitutes, new entrants, and
competition. A Five Forces analysis of Apple Inc. sheds light on what the company does to ensure
industry leadership despite the negative effects of external factors in the competitive landscape of
the computer software and hardware, consumer electronics, and online digital content distribution
markets, which involve firms like Microsoft, Google, Amazon, Walmart, Samsung, Dell, Sony,
and Lenovo. Established in 1976, Apple has succeeded to become a dominant competitor in the
industry under the leadership of Steve Jobs. Based on this Five Forces analysis, the company
addresses competition and the bargaining power of buyers, which are among the most significant
external factors impacting the business. Also, this Five Forces analysis indicates that Apple Inc.
must focus its strategic efforts on these two external factors to keep its leadership in the industry.

This Five Forces analysis (Porter’s model) of external factors in Apple Inc.’s industry environment
points to competitive rivalry or intensity of competition, and the bargaining power of buyers or
customers as the primary forces for consideration in the company’s strategic formulation.
Nonetheless, all of the five forces influence the company’s business situation, together with the
effects of others external factors, such as the ones identified in the PESTEL/PESTLE analysis of
Apple Inc.

Five Forces Analysis of Apple Inc. – Overview

Apple’s strategies are partly based on the need to address forces in the external business
environment. These forces can limit or reduce the firm’s market share, revenues, profitability, and
business development potential. This Five Forces analysis, based on Porter’s framework, points to
the following strengths or intensities of external factors in Apple Inc.’s industry environment:

Question 1. Do you think Porter’s five force analysis is good to follow in such situation?

Answer: Considering the five forces, Apple must focus its attention on competitive rivalry and
the bargaining power of buyers. This external analysis supports the company’s current position of
continuous innovation. Through rapid and continuous innovation, Apple effectively addresses the
five forces in its external environment, although much of the company’s effort is to strengthen its
position against competitors and to keep attracting customers to Apple products. An applicable
recommendation is to intensify research and development for innovation to develop novel products
that will complement the iPhone, the iPad, and other existing products.

Question 2. What all are the Porter’s five forces. Define with force.

Answer: Porter’s five forces are as follows:

1. Competitive rivalry or competition: Strong force

2. Bargaining power of buyers or customers: Strong force
3. Bargaining power of suppliers: Weak force
4. Threat of substitutes or substitution: Weak force
5. Threat of new entrants or new entry: Moderate force

Question 3. How the Porter’s five forces helps the company to gains its goodwill again. Give your
answer in detail

Answer:

1. Competitive Rivalry or Competition with Apple (Strong Force)

Apple faces the strong force of competitive rivalry or competition. This component of Porter’s
Five Forces analysis model determines the intensity of the influence that competitors have on each
other. In Apple’s case, this influence is based on the following external factors:

• High aggressiveness of firms (strong force)

• Low differentiation of products (strong force)
 • Low switching cost (strong force)

Companies like Samsung and LG aggressively compete with Apple. Such aggressiveness,
observable in rapid innovation, aggressive advertising, and imitation, impose a strong force in the
industry environment. Moreover, in terms of product differentiation, available products in the
market are generally similar in fulfilling specific purposes. For example, many popular apps are
available for Android and iOS devices, and cloud storage services from different companies are
available to iOS users. In Porter’s Five Forces analysis model, this condition creates a strong force
by making it easy for customers to switch to other sellers or providers. On the other hand, the low
switching cost means that it is easy for customers to switch from Apple to other brands, based on
price, function, accessibility, network externalities, and related concerns. The combination of these
external factors in this part of the Five Forces analysis leads to tough competitive rivalry that is
among the most significant considerations in Apple’s strategic management.

2. Bargaining Power of Apple’s Customers/Buyers (Strong Force)

The bargaining power of buyers is strong in affecting Apple’s business. This component of Porter’s
Five Forces analysis model determines how buyers’ purchase decisions and related preferences
and perceptions impact businesses. In Apple Inc.’s case, buyers’ strong power is based on the
following external factors:

• Low switching cost (strong force)

• Small size of individual buyers (weak force)
• High buyer information (strong force)

It is easy for customers to change brands, thereby making them powerful in compelling companies
like Apple to ensure customer satisfaction. On the other hand, each buyer’s purchase is small
compared to the company’s total revenues. Porter’s Five Forces framework indicates that this
condition makes customers weak at the individual level. However, the availability of detailed
comparative information about competing products’ features empowers buyers to shift from one
provider to another. This external factor enables buyers to exert a strong force on Apple and other
brands. Thus, this part of the Five Forces analysis shows that Apple must include the bargaining
power of buyers or customers as one of the most significant strategic variables in the business.

3. Bargaining Power of Apple’s Suppliers (Weak Force)

Apple Inc. experiences the weak force of the bargaining power of suppliers. This component of
Porter’s Five Forces analysis model indicates the influence of suppliers in imposing their demands
on the company and its competitors. In Apple’s case, suppliers have a weak bargaining power
based on the following external factors:

• Moderate to high number of suppliers (weak force)

• Moderate to high overall supply (weak force)
 • High ratio of firm concentration to supplier concentration (weak force)

The global size of its supply chain allows Apple Inc. to access many suppliers around the world.
In Porter’s Five Forces analysis context, the resulting high number of suppliers is an external factor
that presents only a weak to moderate force against the company. In relation, the moderate to high
overall supply of inputs, such as semiconductors, makes individual suppliers weak in imposing
their demands on firms like Apple. Also, the ratio of firm concentration to supplier concentration
further limits suppliers’ power and influence in the industry. This external factor reflects the
presence of a small number of big companies like Apple and Samsung, in contrast to a larger
number of medium-sized and big suppliers. Thus, this part of the Five Forces analysis shows that
the bargaining power of suppliers is a minor issue in developing Apple Inc.’s strategies for supply
chain management, value chain effectiveness, innovation, and industry leadership.

4. Threat of Substitutes or Substitution (Weak Force)

The competitive threat of substitution is weak in affecting Apple Inc.’s computing technology,
consumer electronics, and online services business. This component of Porter’s Five Forces
framework determines the strength of substitute products in attracting customers. In Apple’s case,
substitutes exert a weak force based on the following external factors:

• Moderate to high availability of substitutes (moderate force)

• Low performance of substitutes (weak force)
• Low buyer propensity to substitute (weak force)

Some substitutes to Apple products are readily available in the market. For example, instead of
using iPhones, people can use digital cameras to take pictures, and landline telephones to make
calls. In Porter’s Five Forces analysis model, this external factor exerts a moderate force in the
industry environment. However, these substitutes have low performance because they have limited
features. Many customers would rather use Apple products based on convenience and advanced
functions. This condition makes substitution a weak force in impacting the company’s business.
Also, buyers have a low propensity to substitute. For instance, customers would rather use
smartphones than go through the hassle of buying and maintaining a digital camera, a cellular
phone, and other devices. This part of the Five Forces analysis shows that Apple does not need to
prioritize the threat of substitution, specifically in management decisions in business processes
like marketing, market positioning, and product design and development.

5. Threat of New Entrants or New Entry (Moderate Force)

Apple Inc. experiences the moderate force of the threat of new entrants. This component of Porter’s
Five Forces analysis model indicates the effect and possibility of new competitors entering the
market. In Apple’s case, new entrants exert a moderate force based on the following external
factors:
 • High capital requirements (weak force)
• High cost of brand development (weak force)
• Cap2+acity of potential new entrants (strong force)

Establishing a business to compete against firms like Apple Inc. requires high capitalization. Also,
it is extremely costly to develop a strong brand to compete against large companies like Apple.
These external factors make new entrants weak. However, there are large firms with the financial
capacity to enter the market. For example, Google has already done so through products like Nexus
smart phones. Samsung also used to be a new entrant. These examples show that there are large
companies that have the potential to directly compete against Apple Inc. Thus, the overall threat
of new entry is moderate. This part of the Five Forces analysis shows that Apple must maintain its
competitive advantage through innovation and marketing to remain strong against new entrants’
moderate competitive force.