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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance

and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

Chapter 2: Performance Indicator of

Telecommunication Service

2.1. The contents of Telecommunication Service

Performance Indicators
The performance indicators of telecommunications services consist of two inseparable things,
that the performance parameters and the target value to be achieved on any parameter.
Performance parameter adalah parameter yang merepresentasikan performance, ada dua
kemungkinan, pertama dalam bahasa positif, misal “availability”, maka target value dalam hal
ini nilai minimum yang harus dicapai, missal 95 % , tapi bisa juga suatu parameter dari kinerja
berbentuk bahasa negative, missal “unavailability” maka dalam hal ini target value adalah angka
maksimum yang boleh dicapai, mengacu ke target value availability adalah 5 %..

Basically, the performance parameters of telecommunications services are very many, refer to
Chapter 1 of this study, how to categorize the performance parameters can also vary. Thus,
there needs a guidance to composing a performance indicator groups are considered the most
important to have become a KPI (Key Performance Indicator).

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

2.2. Procedure of Key Performance Indicators

Determination
Technical considerations determining the QoS is also very complicated, as it include the

selection of transport technology, topology, and reliability of the device.

Providers should develop a KPI (Key Performance Indicator). KPI arranged on several

considerations.

1) shall be fulfilled and is determined as the minimum standards for the

telecommunications provider is a standard defined by the National Regulatory Body.

2) the company's performance standards to be wider than the standards set by the

National Regulatory Body, for that provider must learn and referring to the international

standards and Recommendations of the ITU-T, ETSI, IEEE, ANSI and others. Pengertian

lebih luas di sini, dalam arti performance parameter lebih lengkap dan target value harus

lebih baik.

3) Because recommended or standardized performance parameters of the world or

regional telecommunications agency is very much, it must be election of the parameters

as the key parameter, for its task is necessary to do the benchmarking with the

standards of various world class telecom operators and National Regulatory Bodies in

the world. All performance parameters each of which is accompanied by a target value

2
Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

is selected to be the key parameters. The key parameters must be ensured included in

the agreement between the provider with the vendors.

4) The final consideration is the SLA (service level agreement) between providers and

customers.

ITU-T is an agency under the United Nations, thus being the most fair of reference materials, all

member countries, should pay attention to the recommendations they make. But the ITU-T

Recommendations are so many, thus every provider should have some staff, which specifically

follows the development of the recommendations issued by the ITU, particularly with respect

to the performance of telecommunications networks and services.

The telecommunications regulatory body in each country has different qualities, when the

regulator is good, then they were able to formulate the rules of good performance of

telecommunications services and must be obeyed by every provider. A good rule is, able to be

met by the provider while satisfying customers. It's also not an easy job. Customer satisfaction

is also influenced by the rates they pay. For example, customers will complain the service

providers when they pay more expensive than other provider’s rates, whereas at other

providers who charge less, the performance is worse, and no one complained.

SLA is one of the reasons that the provider should monitor traffic at every moment, in every

place and at every service. Through SLA, the provider promises to serve customers by meeting

3
Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

specific performance requirements, and they get paid, if the SLA is not met, the payment cannot

be obtained, it may even have to pay a penalty to its customers

2.3. Target Values Determination

After selecting KPI parameters, then we have to be determines the target value of each

parameter. Determination of target values is a thing that is certainly needed a long time. Often

happen that the target values should be changed, adapted to the circumstances that occurred.

Here are some guidelines for determining the target values.

1) The target value of the KPI provider parameters should be higher than the target value

set by the regulatory body. For example, regulators set a target for 90% of the Chats and

the target of endto-end delay is not allowed to exceed 1 minute, then the provider

setting, for example: 95 % and 30 seconds.

2) Each period, about 6 months to 1 year, the target values should be evaluated.

a. The target value should be increased, if the target is too easy to be reached by

the provider or, if there are many complaints from customers.

b. The target value may be derived, for example, if inflation rises, the income per

capita is declining; investment is rising and other causes.

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

Regulators will probably set a target value for a particular provider, which is different than any

other provider. The target value should be higher, if the tariff is more expensive.

2.4. Examples of Key Performance Indicator

Examples of KPI parameters are shown in the following table

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

Table 1. Example of Key Performance Indicator

TYPE OF INDICATOR PERFORMANCE PARAMETER TARGET

VALUE

World Class Provider • Activation time of services N/A

• Malfunctioning rate of services
Performance Indicators
for access to broadband
internet
• Repair time for services for
access to broadband internet
• Answer times to calls to
customer assistance services
• Bills challenged
• Quality of Customer
Experience
• Quality Indicators for End
Users Customer Care Services
Telephony Provider Mean Opinion Score (MOS)

Performance

Indicator

National Regulatory • Service Coverage (for

Compliance)
Body Performance
• Network availability
Indicator • Network Congestion During
Busy Hour
• Success rate Telephony Calls
• Average Call Set-up time for
telephony calls
• Drop call rate during busy hour

• Complaints on coverage per

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

1000 subscriber

• Network availability
• Connection Establishment
(Accessibility)
• Connection Maintenance
(Retainability)
• Point Of Interconnection
• Metering and Billing
• Response time to the
customer for assistance of
Termination services

Table 2. Mobile Network Parameter Indicators

Table 12. Examples of QoS Parameters Indicator of Mobile Network

Type of Service Examples of QoS Parameter Indicator

Network Accessibility NER (Network Effectiveness Ratio)
SCR (Successful Call Ratio)
Telepbony Network CCR (Call Completion ratio)
NNGoS (End to end Grade of Service)
Location Update Success Rate
Mobile Telephony Network Handover Success Rate
Accessibility Radio Network Unavailability
Mean Data Rate
Telephony Setup Time [s], In the past, often referred to PDD (Post
Dial Delay)
Telephony Service
Telephony Speech Quality or MoS (Mean Opinion Score)
Telephony Cut-off Ratio
SMS End-to-End Delivery Time
SMS
Completion Rate or SMS loss Percentage
PDP Context Activation Failure Ratio
Internet Accessibility
Attach Failure Ratio
HTTP Service Non-Accessibility
HTTP Session Failure Ratio
Internet Service
FTP {Download.Upload} Service Non-Accessibility
FTP {Download Upload} Session Failure Ratio

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service - Chapter 2. Institut Teknologi Bandung. ISBN 978-602-18578-6-1

E-Mail {Upload|Download} Login Non Accessibility

E-mail {Upload|Download} Session Failure Ratio
Ping Round Trip Time
Streaming Service Non-Accessibility
Streaming Reproduction Cut-off Ratio

2.5. Details of Quality Parameters in the Various

International Standards
There are many international standards for telecommunication quality and experience. In this

book will be written summary.

The essence of international standard related to the QoS parameter are:

• A variety of QoS parameters for each service is determined by world

& regional standard bodies such as ITU-T, ETSI, 3GPP, GSM

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
Association etc. referring to the international standard, each national regulatory bodies

make up their own definition of KPI.

• Each international standard bodies may have different definition of QoS parameters.
Contrary, there are the same standards, but rewritten, such as: ITU-T
Recommendation E.802 is the same as ETSI Standard EG 202 057.

Table 3 Number of QoS parameters contained in the international standards

Service Number ETSI ETSI ETSI ITU T 3GPP GSMA ITU-T 3GPP
Category of KPI EG EG TS E.800 TS 32 PRD E.771 52 402
202 202 102 410 IR.42
009 057 250
Telephony & 78 7 9 22 0 36 12 4 0
Video
Telephony
SMS & MMS 15 0 3 12 0 0 4 0 0
Internet 119 19 10 77 0 0 6 0 0
Customer 26 13 14 0 0 0 0 0 0
Support &
Maintenance
Total 238 39 39 111 0 36 22 4 0
Summary of our studies, described below

2.5.1. ITU-T QoS Parameters

In the ITU-T RecommendationE.800, quality of service terms have been classified into three
broad areas; service, network and management.

Table 4 Quality of Service Terms in ITU-T E.800 [5], [6]

Service QoS Network QoS Parameters Management QoS
Parameters Parameters
Service-provision Customer premises QoS resource
equipment management
Call setup Network/user interface Class of service

9
Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Call progress Interconnection Customer relationship

management
Service Network accessibility Benchmark
restoration/repair
Service quality Connection accessibility Compensation schemes
characteristics
Charging & Billing Connection establishment Service level agreement
error probability (SLA)
Common Connection establishment Service quality agreement
failure probability (SQA)
Service-specific terms Unacceptable transmission Time between
probability interruptions
Security-specific No tone probability Interruption duration
terms
Misrouting probability Mean time between
interruptions
Traffic ability performance Mean time to restoration,
Mean time to recovery,
Mean time to repair
Transmission performance Fault coverage

Bit transparency Repair coverage

Bit error ratio (BER) Fault

Error free seconds ratio Corrective maintenance

repair
Propagation performance Reliability performance

End-to-end IP network Failure rate acceleration

factor
End-to-end IP network Disaster recovery, Business
performance continuity
Percent IP service Complaint
availability (PIA)
Release failure probability Discovery service

Connection clearing failure

probability
Connection establishment
success ratio (CESR)

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Table 5, provides an indication of suitable performance targets for audio and video

applications.

Table 5 the ITU-T Performance targets for audio and video applications [5], [6]

Degree of Typical Key Performance Parameters & Target Values

Medium Application Symmetr Data
y Rates

One-way Delay Information

Other
delay variation loss (Note 2)
<150 ms
preferred <3% packet
Conversationa 4-64
Audio Twoway (Note 1) <1 ms loss ratio
l voice kbit/s
<400 ms limit (PLR)
(Note 1)
<1 s for
Voice Primarily 4-31 playback <2
Audio <1 ms <3% PLR
messaging one-way kbit/s s for record

16-128
High quality
Primarily kbit/s
Audio streaming <10 ms <<1 ms <1% PLR
one-way (Note
audio
3)
<150 ms Lipsynch:
16-384 preferred <80 ms
Video Videophone Twoway <1% PLR
kbit/s (Note 4)
<400 ms limit
One- 16-384
Video One-Way <10 s <1% PLR
Way Kbit/s
NOTE 1: Assumes adequate echo control
NOTE 2 – Exact values depend on specific codec, but assumes use of a packet loss concealment
algorithm to minimize effect of packet loss.
NOTE 3 – Quality is very dependent on codec type and bit-rate.
NOTE 4 – These values are to be considered as long-term target values which may not be met by
current technology.

11
Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
Table 6 provides a target values for data applications.

Table 6 the ITU-T Performance targets for data applications [5], [6]

Degree of Typical Key Performance Parameters & Target

Medium Application
Symmetry Data Values
One-way Delay Information
delay variation loss
Preferred <
2 s /page.
Web-browsing – Primarily
Data ~10 KB Acceptable N.A. Zero
HTML oneway
<4s
/page
Bulk data Primarily one- 10 KB- Preferred <
Data N.A. Zero
transfer/retrieval way 10 MB 15 s

12
 Acceptable
< 60 s
Sigit Haryadi.Transaction
(2016). “Performance Indicator of Telecommunication Service”. Network Performance
Preferred <
and Quality ofservices
Service–Lecture
high Notes Chapter 2. Institut Teknologi Bandung.
priority e.g. 2s
Data Two-way < 10 KB N.A. Zero
Acceptable
e-commerce,
<4s
ATM
Data Command/control Two-way ~ 1 KB < 250 ms N.A. Zero
Preferred <
< 100 15 s
Data Still image One-way N.A. Zero
KB Acceptable
< 60 s
Data Interactive games Two-way < 1 KB < 200 ms N.A. Zero
Two-way
Data Telnet < 1 KB < 200 ms N.A. Zero
(asymmetric)
Preferred <
E-mail (server Primarily one- 2s
Data < 10 KB N.A. Zero
access) way Acceptable
<4s
E-mail server to Primarily one- several
Data < 10 KB N.A. Zero
server transfer way Minutes
Primarily one-
Data Fax ("real-time") ~ 10 KB < 30 s/page N.A. <10-6 BER
way
Fax (store & Primarily one- several
Data ~ 10 KB N.A. <10-6 BER
forward) way Minutes
Low priority Primarily one-
Data < 10 KB < 30 s N.A. Zero
Transactions way
> =1
Primarily one- several
Data Usenet MB N.A. Zero
way Minutes

NOTE – In some cases, it may be more appropriate to consider these values as response times.
2.5.2. ETSI- QoS Parameters

The objective of the criteria list is to have an agreed set of QoS criteria. They should allow
easier external and internal benchmarking. The services chosen are considered to be of a high
relevance to the customer in a national and international market and are common for most of
the network operators. There is the need to specify independent QoS criteria for each service.
Thus the relevant prerequisites may be required.
Based on the target performance requirements identified in table 7 and 8, the various

applications can be mapped onto axes of packet loss and oneway delay as shown in figure 16 .

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Table 7 ETSI - QoS Criteria [2]

Service Independent QoS Direct Services QoS Store-and-Forward (S&F)

Criteria Criteria Services QoS Criteria
Radio network unavailability File Transfer (FTP) E-Mail
Multimedia Messaging Service
Network non-accessibility Mobile Broadcast
(MMS)
Attach failure ratio Ping Short Message Service (SMS)
Push to talk over Cellular
Attach Setup Time
(PoC)
PDP context activation failure
Streaming
ratio
PDP context activation time Telephony
PDP Context Cut-off Ratio Video Telephony
Data call access failure ratio Web Browsing (HTTP)
Data call access time
2.5.2.1. ETSI Direct Services QoS Criteria

Table 8. ETSI Direct Services QoS Criteria for FTP, PoC, Video Telephony and Mobile Broadcast[2]
File Transfer Push to talk over Cellular
Video Telephony Mobile Broadcast
(FTP) (PoC)
Service Non- Service Non-
Registration Failure Ratio Network Non-Availability
Accessibility Accessibility
Service Discovery Failure
Setup Time Registration Time Service Access Time
Ratio
IP-Service Audio/Video Setup
3 Publish Failure Ratio Service Discovery Time

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Access Failure Failure Ratio

Table 9 ETSI Direct Services QoS Criteria for streaming, telephony, web browsing and Ping [2]
Streaming Telephony Web Browsing (HTTP) Ping
Network Non- Round Trip
Service Non-Accessibility Service Non-Accessibility
Availability Time
Service Discovery
Setup Time Setup Time
Failure Ratio
Service Discovery IP-Service Access Failure
Speech Quality on Call Basis
Time Ratio
Bootstrapping Failure Speech Quality on Sample
IP-Service Setup Time
Ratio Basis
Bootstrapping Time Cut-off Call Ratio Session Failure Ratio
ESG Retrieval Failure
Session Time
Ratio & time
Content Non- Data Transfer Cut-off
Accessibility Ratio
Content Access Time
Interactivity Response
Failure Ratio &
Response time
2.5.2.2. ETSI Store-and-Forward (S&F) Services QoS Criteria

Table 10 Store-and-Forward (S&F) Services QoS Criteria [2]

E-Mail
Service Non-Accessibility
Setup Time
IP-Service Access Failure
Ratio
IP-Service Setup Time
Session Failure Ratio
Session Time
Mean Data Rate
Data Transfer Cut-off
Multimedia Messaging Service
Short Message Service (SMS)
(MMS)
Send Failure Ratio Service Non-Accessibility
Retrieval Failure Ratio Access Delay
Send Time End-to-End Delivery Time
Retrieval Time Completion Failure Ratio
Notification Failure Ratio
Notification Time
End-to-End Failure Ratio
End-to-End Delivery Time

15
 Ratio
IP-Service Audio/Video Setup Bootstrapping Failure
Sigit Haryadi. Publish
(2016). Time
“Performance Indicator of Telecommunication Service”. Network Performance
Setup Time Time Ratio
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
Session Failure Registration Failure Ratio
Cut-off Call Ratio Bootstrapping Time
Ratio (long)
Speech Quality on Call
Session Time Registration Time (long) ESG Retrieval Failure Ratio
Basis
Mean Data Session Initiation Failure Speech Quality on
ESG Retrieval Time
Rate Ratio (on-demand) Sample Basis
Data Transfer Session Initiation Time
Video Quality Content Non-Accessibility
Cut-off Ratio (ondemand)
Pre-established Session End-To-End Mean
Media Parameters One-Way Content Access Time
Negotiation Failure Ratio Transmission Time
Pre-established Session
Audio/Video Interactivity Response
Media Parameters
Synchronization Failure Ratio
Negotiation Time
Session Initiation Failure Interactivity Response
Ratio (pre-established) Time
Session Initiation Time
(preestablished)
Session Setup Failure Ratio
(on-demand)
Session Setup Failure Ratio
(pre-established)
Session Setup Time
Push to Speech Failure Ratio
Push to Speech Time
Session Leaving Failure Ratio
(on-demand)
Session Leaving Time
(ondemand)
Session Leaving Failure Ratio
(pre-established)
Session Leaving Time
(preestablished)
Deregistration Failure Ratio
Deregistration Time
Busy Floor Response Failure
Ratio
Ratio

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

2.5.2.3. ETSI Network Performance Parameter

ETSI Standard EG 202.057, specify the technical performance aspects of telecommunication

networks are assessed by Network Performance (NP) parameters rather than QoS parameters.

While QoS and NP parameters are different in nature and serve different purposes, it is clear

that there exist intrinsic relationships between QoS and NP parameters, one having a direct or

indirect, and sometimes even inverse, influence on the other. It should be noted that the

distinction between QoS and NP is not always clear-cut.

The following table provides a conceptual categorization of Quality of Service (QoS) and
Network Performance (NP) metrics.

Table 11 QoS vs NP in ETSI Standard [8]

Quality of Service parameter
User oriented
Service related attributes
Focus on user observable effects
Observed at service access points for the
users, independent of network process
and events
Network Performance parameter
Network provider oriented
Network element and technology related attributes
Focus on planning development (design), operations
and maintenance
Observed at network connection element boundaries,
e.g. relating to protocol specific interface signals

2.5.2.4. ETSI VoIP-QoS Parameters

Table 12 ETSI QoS Parameters for VoIP
Qos Parameters
Call Delivery And
Specific To Internet Access Other Services
Collection
PLMN
Response times
Unsuccessful call Unsuccessful call
for answering
ratio for ratio for call Login time
fault reporting
telephony delivery
line
Unsuccessful call Data
Dropped call
ratio with carrier transmission Billing queries
ratio
selection speed achieved

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Blocking at Busy Unsuccessful

Hour on the data Billing
interconnection transmission amendments
circuit groups ratio
Time to confirm
Successful login that a number
ratio can or cannot
be ported

Delay (one way

transmission
time)
2.5.2.5. ETSI Interconnection-QoS Parameters
QoS parameters for voice, data and fax services accessed
Interconnection
via the PTN and SMS
Unsuccessful call ratio Supply time for initial physical
interconnection at a site
Supply time of E1 Interconnection
Call set up time circuits on an established
interconnection link
Supply time for a call by call carrier
Speech connection quality
selection facility to another operator
Supply time for handling customer
Fax connection quality originated carrier pre-selection
requests from another operator
Availability of E1 interconnection
Data rate of dial-up access to the Internet
circuits per interconnection link
Successful SMS Ratio Fault rate per E1 interconnection circuit
Fault repair time for the E1
Completion Rate for SMS
interconnection circuits
Response time for admin/billing enquiries
Frequency of customer complaints
Customer complaints resolution time
Bill correctness complaints
Prepaid account credit correctness complaints
Bill presentation quality
Customer relations
Professionalism of help line

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

2.5.3. 3GPP QoSParameters

Table 14 The3GPP QoS Parameters 1. [7]

RAB establishment success rate packet Outgoing Hard Handover success
Call drop rate
Switched rate
Call Drop Rate Handover Success Rate (BSC and
RRC Connection Establishment Success Rate
(Cell Level) Cell)
SDCCH
UTRAN Service Access Success Rate
Blocking Rate
GERAN Service Access Success Rate for CS TCH Blocking
Domain Rate
GSM PDP Context Activation Success Rate
UMTS PDP Context Activation Success Rate

Table 15 the 3GPP QoS Parameters 2. [9]

Utilization KPI
Percentage of Established
RABs, CS Speech
Percentage of Established
RABs, CS 64kbps
(Video telephony)
Percentage of Established
RABs, TotalPS
Availability
Integrity KPI
KPI
UTRAN Cell Mean User Data Throughput Uplink Block Error
Availability uplink on Iub interface (CS) Rate
Mean User Data Throughput
Cell TCH Traffic Carried
downlink on Iub interface
Unavailability
(CS)
Mean User Data Throughput
uplink on Iub interface (PS)
Mean User Data Throughput
downlink on Iub interface
(PS)
Mean User Data Throughput
uplink on IuCS interface
Mean User Data Throughput
downlink on IuCS interface
Mean User Data Throughput
uplink on IuPS interface
Mean User Data Throughput
downlink on IuPS interface

2.5.4. GSM Association Parameters

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Table 16. GSMA QoS Parameters for service independent, SMS and GPRS[6]
Short Message Packet Switched Data Service
Service Independent
Service (General Packet Radio Service)
Network Accessibility Service Accessibility Rate –
Service Accessibility SMS MO
Circuit Switched Packet Switched Data
Network Accessibility Set-up Time – Packet Switched
Access Delay SMS MO
Packet Switched Data
End-to-End Delivery Time SMS Data Quality (DQ-PSD)
Completion Rate SMS Circuit
Completed Session Ratio
switched

Other QoS Parameters in GSMA PRD IR.42 (Continued)

Table 17. GSMA QoS Parameters for Telephony, CSDS and Data Service [4]
Circuit Switched Data Data Service Class Definitions and
Telephony
Service Measurements
Service Accessibility Telephony Service Accessibility ,
Conversational Class Data
(SA-T) Circuit Switched Data
Setup Time Telephony (ST-T) Set-up Time Streaming Class
CSSR (Call Setup Success Ratio) Data Quality (DQ-CSD) Interactive Class
REL (ISUPv2 Signaling Completion Rate
Background class
transparency) Circuit Switched Data
OCN & RDN (ISUPv2 Signaling
transparency)
Call Completion Rate Circuit
Switched telephony (CCR-CS-T)
ALOC (Average Length of a Call)
CLI Transparency
Speech Quality (SpQ)

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Bibliography (for all chapter of the book)

[1] Haryadi, Sigit (2013) Telecommunication Traffic. 310 pp. Lantip Safari Media.

Bandung, Indonesia. 2013.

[2] ETSI Standard TS 102 250-2 v2.2.1 (2011): Speech and multimedia Transmission

Quality (STQ); QoS aspects for popular services in mobile networks; Part 2: Definition

of Quality of Service parameters and their computation. 2011.

[3] ITU-T Recommendation G.1010 (2011): End-user multimedia QoS categories. 2011

[4] GSM Association Standard PRD IR 42. (2001): Definition of quality of service

parameters and their computation. 2001

[5] ITU-T Recommendation E.800: Definitions of terms related to

quality of service.

[6] ITU-T Recommendation G.1000: Communications Quality of Service: A framework

and definitions.

[7] 3GPP Standard TS 23.207 V5.10.0 (2005): Technical Specification. 3rd Generation

Partnership Project. 2005

[8] ETSI Standard EG 202-057 V1.3.1 (2008): Speech Processing, Transmission and

Quality Aspects (STQ). 2008.

[9] 3GPP Standard TS 32.410. (2012): Telecommunication

21
Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
Management; Key Performance Indicators (KPI) for UMTS and GSM.

2012.
[10] Strohmeier, Felix; Dörken, Heinz; Hechenleitner, Bernhard.

(2001): AQUILA Distributed QoS Measurement. 2001

[11] 3GPP Standard TS 32.402. (2001): Telecommunication management; Performance

Management (PM); Performance measurements. 2001.

[12] European Telecommunications Standards Institute (2011): Speech and multimedia

Transmission Quality (STQ), QoS aspects for popular services in mobile networks;

Part 1. Assessment of Quality of Service, ETSI TS 102 250-1 V2.2.1 (2011-04), April

2011

[13] Haryadi, Sigit; Limampauw, Ivantius (2012): QoS Measurement of Telephony

Services In 3G Networks Using Aggregation Method. Conference Proceeding of TSSA

2012. Denpasar, Indonesia. 2012.

[14] Haryadi, Sigit; Nusantara, A. Sandy (2012): QoS Measurement of

Web Browsing Services In 3G Networks Using Aggregation Method. Conference

Proceeding of TSSA 2012. Denpasar, Indonesia. 2012.

[15] Haryadi, Sigit; Pramudita, Arnold (2012): QoS Measurement of

Video Streaming Services in a 3G Networks Using Aggregation

Method. Conference Proceeding of TSSA 2012. Denpasar, Indonesia. 2012.

[16] Haryadi, Sigit; Andina, Raisha (2012): QoS Measurement of File

Transfer Protocol Services In 3G Networks Using Aggregation

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
Method. Denpasar, Indonesia. 2012.
[17] Hardy, C. William. (2001): QoS Measurement and Evaluation of

Telecommunications Quality of Service. John Wiley & Sons, Ltd. Baffins Lane,

Chichester, West Sussex, PO19 1UD, England. 2001.

[18] ITU-T Recommendation G.107: The E-Model, a computational model for use in

transmission planning.

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

List of Notation
FTP File Transfer Protocol

ARPANET Advanced Research Projects Agency Network

3G Third-generation technologies

SLD Signaling Ladder Diagram

QoS Quality of Service

QoE Quality of Experience

DTU Drive Test Unit

ETSI European Telecommunications Standards Institute

TS Technical Specification

KPI Key Performance Indicator

WCO World Class Operator

ITU-T International Telecommunication Union-Telecommunication Standardization Sector

UNI User Network Interface

SLA Service Level Agreement

ITU International Telecommunication Union

Kbps Kilobit per second

Mbps Megabit per second

IMT-2000 International Mobile Telecommunication-2000

W-CDMA Wideband - Code Division Multiple Access

GSM Global System for Mobile Communication

CDMA Code Division Multiple Access

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
CDG CDMA Development Group

TD-SCDMA Time Division – Synchronous Code Division Multiple Access

UE User Equipment

MS Mobile Station = mobile network UE

ME Mobile Equipment

SIM Subscriber Identification Module

IMEI International Mobile Equipment Identity RNC

Radio Network Controller

UTRAN Universal Terrestrial Radio Access Network

SGSN Serving GPRS Support Node

GGSN Gateway GPRS Support Node

GPRS General Packet Radio Service PDP

Packet Data Protocol

MSC Mobile Switching Center

VLR Visitor Location Register

HLR Home Location Register

GSMC Gateway MSC

UMTS Universal Mobile Telecommunication System RAN

Radio Access Network

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Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.
IP Internet Protocol Internet Protocol
TCP Transfer Control Protocol

OSI Open System Interconnection

PI Protocol Interpreter

DTP Data Transfer Process

ASCII American Standard Code for Information Interchange

EBCDIC Extended Binary Coded Decimal Interchange Code

NVT Network Virtual Terminal

PLMN Public Land Mobile Network VBE

Visual Basic Editor

ITB Institut Teknologi Bandung

DNS Domain Name System

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 Sigit Haryadi. (2016). “Performance Indicator of Telecommunication Service”. Network Performance
and Quality of Service Lecture Notes Chapter 2. Institut Teknologi Bandung.

Biography

Sigit Haryadi is lecturer in ITB (Bandung Institute of Technology), Indonesia, since 1984 and
became associate professor in the institution since 2001.

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