Sumit Gourav Mishra (UM15185)

GROUP- 1, Sec - D Yukti Agarwal (UM15186)

Abhishek Tyagi (UM15187)
XIMB Alok Nanda (UM15188)
Amit Kumar (UM15189)
 Introduction
What Zomato had?

• Images of Restaurants and foods

• Reviews of Restaurants
• Ratings
• Menu
• Contact Information and Address

Challenges faced?

• Online food ordering facilities from competitors like Tiny Owl, FoodPanda and
Swiggy
• Online table booking in restaurants
• Reviews and orders at the same place
 Zomato introduced
1. Zomato Base: Cloud based easy-to-use POS system as backend
2. Zomato Book: One stop solution for table management and reservation needs
3. Zomato Order: Quickest way to order food from the restaurants
What you can do with Zomato Base
Information System Pyramid
Menu Management
• Analytical tools to provide food and
beverage management with the
decision support to improve
profitability
• Includes sophisticated menu
generation and maintenance
systems
• Interfaced to the point of sale
system for daily food cost reporting
Inventory Management
• Provides full cost distribution to the
general ledger
• Manages inventory departments and
non-inventory cost centers
• Fully integrated with the purchasing
module, providing automatic update
upon receipt.
• Assists chefs and other end users with
replenishment of storerooms or non-
inventory kitchens
• Includes wireless bar code functionality
Recipe Management
• Automates compliance with legislative,
customer and organizational standards
• Speeds up and reduces costs of bringing
new products to market
• Optimizes costs and engineers value
formulations
• Automatically formulate your recipes to a
desired nutrition and ingredient list
• Search and report on your entire catalogue
• Recipe costs are updated daily based upon
receipt of the ingredient items.
Customer Relationship Management (CRM)

• Helps to develop its practices,

strategies and technologies.
• Manages and analyses
customer interactions and data
throughout the customer
lifecycle.
• Improves business relationships
with customers.
Real-time Analytics
• Analyse sales data to track your
restaurants performance and identify
actionable insights
• Helps in monitoring consumer buying
behaviour
• Helps prioritize restaurants based on
users performance
• All these is done with the help of Data
Mining in Knowledge Discovery
Process.
• Applying Page-Rank Algorithm for user
prioritization
 Framework

Query Parser Query Front End Zomato

Processing App

Ontologies:
Restaurants Search Engine
Locations Keying
Food

Metadata Indexing &

Database
Hashing
Electronic Receipt
• Reduces your carbon footprints
by sending customers digital
receipts via E-mail and SMSs

• After Zomato started taking

online orders, there was a dire
need of Online receipt
generation system.
Offline Transaction
• Keeps transactions going even
when your internet connection is
down

• Avoid technical glitches in real-

time processing

• Also accepts Cash-on-Delivery

Online Payments

• Makes payments a breeze with the

seamless payment gateway
integration

• Introduces online payments

system for ordering food

• Ties up with Paytm Wallet,

facilitates Credit/Debit card and
Net banking.
 Zomato Analytics System

INPUT PROCESSING OUTPUT

.

• Customer Demographic data
• Customer food preference
• Historical Transactional data
• Real time data feeds
• Profile data
• Hotel Preference
.
• Churn Prediction
• Loyalty Program
• Win Back Modelling
• Zomato Base • New subscribers churn
• Zomato Book •
prediction
Customer Lifetime Value
• Zomato Order • Predict preferences
• Recommend options
• Seasonal Trend
Zomato Book
Why Zomato Book ?
Zomato Order
Zomato Order