Where is my order - in transit

Hello {{ticket.requester.first_name}},

Thanks for shopping with us! I've looked into the status of your order and I can see that it was
sent to dispatch on (DATE).
Orders are being fulfilled in line with the lead-times stated on our website:
INSERT SHIPPING OR FAQ PAGE LINK

You will be able to track your order here:

-------INSERT TRACK LINK-------------

The information will update once your package reaches the next transit center. ETA will be
showing on shipment information as you as the parcel arrived at your location's distribution
center.

Should you have any further questions, please let us know at any time.

In Process
Hello {{ticket.requester.first_name}},

Thanks for shopping with us!

Your order is being processed and will be prepared for shipment. You will be notified via email
about the tracking information as soon as we dispatched.

Please don't hesitate to contact us if we can be of any further assistance.

In process – delay

Hello {{ticket.requester.first_name}},

I hope you are doing great! Due to the influxes of orders we've gotten, our processing time
slightly increased. All orders will be dispatched within 3 days. Rest assured that everything will
be taken care of and your order will be dispatched as soon as we can. I also relayed the urgency
to our warehouse.

Your order will be shipped, and you will soon receive shipping tracking code via email.

Should you have any further questions, please let us know at any time.
Order status > Just shipped/no tracking information

Hello {{ticket.requester.first_name}},

I confirmed that your order has been dispatched to the shipment facility. Your tracking number is
valid:
INSERT TRACKING LINK

Please note that if you access the tracking page, it may say "Item is not found at this moment”,
"Label not yet created", or Status not available”. It is because the courier system may take some
time to update or hasn’t scanned and entered tracking information for your package yet. Tracking
details updates within 2-3 business days. Please try to track it again later.

As for the delivery date, we will be able to know when we have the shipment information. The
expected date of delivery will be showing on shipment information as you as the parcel arrived at
your location's distribution center.

Thank you and let me know if I can be of additional assistance.

Shipment status have Scheduled Delivery

Hello {{ticket.requester.first_name}},

I hope all is well. I managed to get some information for your order and I can see that it has now
arrived at the carrier sorting center. According to them, your package is expected to be delivered
on (DATE). I've included the link below for your real-time tracking as well.

---------Tracking link----------

I hope this information is helpful. Do feel free to write back however, should you need further
assistance.
Shipped - Destination country:
I am here to help!

Please track your order's shipment here:

INSERT TRACKING LINK

It usually takes 3-7 business days for domestic delivery. You may expect to receive your order
within a few days. I advise you to track it again within 1-2 days and observe the latest updates to
ensure a smooth receipt of the package. The expected date of delivery will be showing on
shipment information as you as the parcel arrived at your location's distribution center.

Let me know if I can be of additional assistance!

Return to Sender

I hope you are well. I appreciate you contacting us about this concern immediately.

I see that your order's shipment status is being returned to the sender. Any issues occurred that
shipment has been returned to sender due to possible reasons:
The recipient address is incorrect or unknown
No recipient
The recipient refuses, the package is unclaimed, and the retention period is exceeded.

At this stage, I would have to report this to our warehouse team to see if they are expecting a
return anytime soon. Should that be the case, I will immediately order a reshipping.

Please confirm your Shipment Address?

I look forward to your immediate reply.

Pick Up Status
Hello {{ticket.requester.first_name}},

Your tracking number shows that your item has already arrived at your destination (Please refer
to the attached link below). It is also displayed as "Pick Up" in the postal link.

Postal tracking link:

-------insert tracking link--------

We recommend you contact the nearest local office and inquire about the package.

When inquiring at the local post office please use the following tracking code.
Your tracking code:
-------insert tracking code --------

Should you have any further questions, please feel free to contact us any time.

Delivery status update - Package delivered but customer says did not receive

Hello {{ticket.requester.first_name}},

Your tracking number shows that your item has already arrived in your destination (Please refer
to the attached link below). It is also displayed as "Delivered" in the postal link.

Tracking link:
------------insert tracking link------------

We recommend you contact the nearest local office and inquire about the package.

When inquiring at the local post office please use the following tracking code.
Your tracking code: [insert tracking code here]

Should you have any further questions, please feel free to contact us at any time.

Thank you.

Locate Order – unidentified

Hello {{ticket.requester.first_name}},

As much as I would love to give you details, I could not find any order using the relevant
information in this email. If you could, any of the following information would really be helpful
for me to track your order.

Order #:
The email address you registered:
Name :

I await your reply.

Information change (BEFORE dispatch)
Hello {{ticket.requester.first_name}},

Thanks for reaching out! We will change the [INSERT HERE COLOR, ADDRESS OR OTHER
INFORMATION] as you requested.

Please be advised that, when you receive your shipping confirmation, the information might still
show up as the one before the change. However, do not worry, as we will make sure to reflect the
change according to your request.

Your order will be shipped momentarily, and you will soon receive shipping tracking code via
email.

Should you have any further question, please let us know any time.

Information Change Request - Modification of item - Order has been fulfilled

Hello {{ticket.requester.first_name}},

We would like to apologize for this request is not possible. The order has gone through dispatch
process already.

Should you have any other questions, please feel free to write back.

Canceled order - not yet dispatched

Hello {{ticket.requester.first_name}},

Sorry to receive your request. I have canceled your order and refunded your full payment.

(PayPal) Credit should reflect on your PayPal account within 24 hours. PayPal will also notify
you via email.

(Other Payment Methods) Credit may reflect your original payment method within 7 business
days, depending on how long your bank can process the clearing of funds.

If you’ve changed your mind and still want to try our product in the future. Please place a new
order and use {Insert discount code} at check out.

Thank you and have a great day!

Cancel (too late):

Hello {{ticket.requester.first_name}},

As much as we would like to cancel the order for you, I must inform you that it has gone through
the point of no return. This means that the order is already in the dispatch stage with which, a
cancellation is no longer an option. We apologize for this experience.

Should you have any further questions, please let us know at any time.

Address Information Change Request - Order has been fulfilled

Hello {{ticket.requester.first_name}},

We would like to apologize for this request is not possible. The order has gone through the
dispatch process already. However, it is best that you contact your local postal service as soon as
it arrives in the country for delivery address changes.

Should you have any other questions, please feel free to write back.