CHAPTETR 1

INTRODUCTION

1.1 INTRODUCTION

JS Bank Limited has been formed after the merger and amalgamation of Jahangir Siddiqui

Investment Bank Limited and commercial banking operations of American Express Bank Ltd

Pakistan. JS Bank Limited commenced operations in Pakistan as a fully scheduled bank on

December 30, 2006. JS Bank Limited also has a Primary Dealer license for government

securities from the State Bank of Pakistan. JS Bank‘s focus is to provide a quality and innovative

range of banking services and products. The Bank‘s key activities can be categorized into four

Business Units:

 Retail and Consumer Banking

 Treasury

 Corporate & Commercial Banking

 Investment Banking

Presently JS Bank has laid its footprint across metropolises of Pakistan with plans to expand its

outreach with more branches nationwide this year.

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JS Group controls and operates market-leading financial services companies in Pakistan across

sectors including asset management, commercial banking, Islamic banking, insurance,

investment banking, financial advisory services, stock brokerage, company research, consumer

credit rating, factoring andmicro finance. JS Group also has investments throughout Pakistan's

economy, including its industrial sector, technology & media sectors, commercial real

estate, energy & natural resources and aviation.

1.2 HISTORY

JS Bank is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. It is a commercial bank

and also has a Primary Dealer license for government securities from the State Bank of Pakistan.

JS Bank Limited has been formed after the merger and amalgamation of Jahangir Siddiqui

Investment Bank Limited and commercial banking operations of American Express Bank Ltd

Pakistan. JS Bank Limited commenced operations in Pakistan as a fully scheduled bank on

December 30, 2006. In 1999, Jahangir Siddiqui Investment Bank Limited (JSIBL) was formed

when Jahangir Siddiqui & Co. Ltd. acquired Citicorp Investment Bank (Pakistan) Limited.

JSIBL principally mobilizes funds through issuance of Certificates of Investment to individual

investors, corporate clients, and financial institutions. Short-term financing was provided to

corporate clients through these funds. The investment bank was also an active investor in equity,

bond markets, and money markets through outright repo and reverse repo transactions. In 2006

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the number of branches was 4, which increased to 9 in 2007. In 2008 the number increased to 39

and to 101 in 2009. In 2010, the number of branches were 129. Currently, JS Bank has

323branches in 161 cities.

1.3 VISION STATEMENT

To provide quality and innovative range of banking services and products to our customers

through a highly motivated team of professionals, while maintaining high ethical and regulatory

standards, thereby generating sustainable returns to our shareholders.

1.4 MISSION STATEMENT

To be a preferred partner of our customers by providing complete financial solutions exceeding

service expectations, and to do so through a single relationship via convenient distribution

channels, both conventional and non-conventional.

1.5 SUBSIDIARIES & HOLDING COMPANIES OF JSBL

 JS Investments Ltd

 JS Global Capital Ltd.

 Jahangir Siddiqui & Co. Ltd

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1.5.1 JS Investments Ltd

JS Investments Limited (JSIL) is the oldest and one of the largest private sector Asset

Management Companies in Pakistan, with a wide range of mutual funds, pension funds, Islamic

funds and separately managed accounts which are formed keeping in mind the customer needs

andrequirements.The company is a member of Mutual Fund Association of Pakistan (MUFAP)

and is listed on the Pakistan Stock Exchange Limited (formerly Karachi Stock Exchange

Limited). With their experience of 20 years in market, They provide quality services, competitive

returns and an opportunity for investor to have their savings secured.

 Vision

To be recognized as a responsible asset manager respected for continuingly realizing goals for its

investors.

Mission Statement

To build JS Investments into a top ranking Asset Management Company; founded on sound

values; powered by refined know how; supported by a team operating within an accountable

framework of social, ethical and corporate responsibility - a strong and reliable institution for its

shareholders to own; an efficient service provider and value creator for clients; an exciting and

fulfilling work place for employees and a participant worth reckoning for competitors.

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1.5.2  JS Global Capital Ltd.

The principal business activities of the Company are Share brokerage, Money Market, Forex,

Commodity brokerage, Advisory, Underwriting, Book Runner and Consultancy services. Other

activities include investment in a mix of listed and unlisted equity and debt securities and reverse

repurchase transactions.

Vision

To be the leader in the financial service sector.

Mission

To ensure growth of various financial services by creating new products and services in financial

sector.

1.5.3 Jahangir Siddiqui & Co. Ltd

Jahangir Siddiqui & Co. Ltd. (JSCL) is primarily an investment company in financial services

and also makes long term investments in growing companies in Pakistan. In financial services,

its investments cover all sectors including asset management, commercial banking, investment

banking, Islamic banking, securities brokerage and insurance. JSCL also benefits from strategic

long term investments including in technology, transportation, media, and industrial sector

companies.

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Vision

To be recognized as the premier and best performing investment company in Pakistan.

Mission

To build value for our shareholders by providing competitive returns on a sustainable basis

through prudent investment decisions by employing best practices of Corporate Governance and

Risk Management and conducting our business in accordance with the highest standards of

ethics and legal compliance.

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 CHAPTER 2

ORGANIZATIONAL STRUCTURE OF JSBL

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2.1 HIERARCHY OF MANAGEMENT

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Table: 3.1 Hierarchy of Management

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2.2 BOARD OF DIRECTORS:

 Jahangir Siddiqui (Chairman)

 Mazharul Haq Siddiqui

 Maqbool Ahmed Soomro

 Ashraf Nawabi

 Rafique R. Bhimjee

 Shahab Anwar Khuwaja

 Basir Shamsie

 Khalil-ur- Rehman (CEO)

2.3 AUDIT COMMITTEE

 Jahangir Siddiqui (Chairman)

 Maqbool Ahmed Soomro

 Rafique R. Bhimjee

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 CHAPTER 3

UNITS OF JS BANK

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Fig 4.1: Unit

of JS Bank

3.1 RETAIL BANKING

Retail Banking at JS Bank offers a variety of products and services for both depositors and

borrowers at competitive rates.

3.1.1 Kamiyab Business Account

Perfect for the busy business man. A special tailored account for the business community.

Offering following benefits upon maintaining monthly average balance of Rs 200,000/=.

 No minimum balance is required to open an account.

 Free issuance of Pay orders and Demand drafts.

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  Countrywide banking.

 Unlimited transactions.

 ATM/ Debit card facility.

 Pick and Drop facility for Pay orders and Demand drafts.

 Tele-banking

3.1.2 Rupee plus Account

A high yield saving account, where profit is calculated on daily basis and payable monthly. Six

different tiers of deposits are offered at highly attractive profit rates. Equally useful for

companies and individual with idle funds who wish to generate additional income. Account can

be opened with Rs 5,000/=

 6 tiers with attractive profit rates.

 Countrywide banking facility.

 ATM/ Debit card facility.

3.1.3 Rupee Current Account

A non-profit bearing account primarily for individuals and companies having large turnover of

cheques. No minimum balance is required to open an account.

 Unlimited transaction account with checking facility.

 ATM/ Debit card facility.

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  Countrywide banking facility

3.1.4 PLS Rupee Savings Account

Account for small businesses and individuals wishing to generate additional income on their

funds. Account can be opened with Rs 5,000/= with following features.

 Unlimited transactions account with checking facility

 Profit accrued on monthly minimum balance and disbursed into the account six-monthly.

 ATM/Debit card facility.

 Country wide banking facility

3.1.5 Rupee Basic Banking Account

Rupee account that can be opened with Rs 1,000/= as minimum balance requirement. Ideal for

salaried persons and individuals with low transaction turnover need.

 No transactional charges up to 2 deposit transactions & 2 checking withdrawals.

 No minimum balance requirements.

 No charges to maintain the account.

 Country wide banking facility.

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3.1.6 Rupee Fixed Charges

Avail fixed deposits products with different tenors and competitive rates. You can place your

idle deposits available in Current, Savings, Kamiyab or Rupee Plus account and reap the benefit

of optimum return.

 Various tenors

 Disbursement of profit based upon your choice.

3.1.7 Western Union Home Remittance

Fast and reliable way for receiving money transfer from across 190 countries and territories

worldwide.

 No bank account needed.

 Regular money transfer are usually available within minutes for pick up by the recipient

 Receive inward remittance from anywhere in the world.

3.1.8 Sale & Encashment of Govt. Of Pakistan Securities

We are authorized agents to sell and encase Govt. of Pakistan securities (Defense saving

certificates & Special savings certificates.) Our account holders can avail this facility from any

of the branches.

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3.1.9 Countrywide Account Operation

You can operate your account from any of the branches of JS Bank Limited. We have aggressive

plans to expand our branch network giving our customers a wider branch network.(subject to

approval from Regulatory authorities.

 Deposit & withdraw cash

 Issuance of Pay orders & Demand draft.

 Statement of account printout

3.1.10 Tele-banking

 Accessible via pin code a 24/7 phone banking facility for balance inquiry from anywhere

in Pakistan or overseas.

 Obtain balances and details of the last five transactions.

 Offers account statements via fax.

3.1.11SWIFT transfer

 State of the art foreign currency account funds transfer system. From Pakistan to overseas

and vice versa.

 State of the art SWIFT mode of payment, ensuring funds transfer in shortest time.

 Secure and efficient delivery system for inward and outward payments

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3.1.12Utility Bills payment

Public can conveniently deposit Electricity, Sui gas & PTCL bills at any of our bank's branches.

 Hassle free

 Comfortable environment

 No need to maintain bank account

3.1.139 to 5 Non-stop banking

 JS offer 9 to 5 non-stop banking services at our cash counters (for Pak Rupee transactions

only

 9:00 A.M to 5 P.M (Monday to Thursday)

 9:00 A.M to 12:30 P.M & 3:00 P.M to 5:00 P.M (Friday)

 9:00 A.M to 12:30 P.M (Saturday)

3.1.14 JS Auto Financing

JS Bank CarAamadis an installment based loan which will be extended to individual’s as well as

businesses for purchase of new/used/imported vehicles.

Product Benefits & Features

 Quickest & Hassle-free processing

 Personalize services

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  Low down payment {as low as 10% }

 Flexible Tenure 1 - 5 years

 First Year Insurance Financing/ up front

 Early Settlement option { Nominal Charges apply }

 Co-Borrower Facility

 No -hidden Charges

 Step-up & Step-down facility

 Free Tracker Device– No monitoring charges

 Replacement of Financed Vehicle

 Financing 150,000 to 3,500,000

 No down payment & processing fee before approval

 Cash your car at 75% finance

 Balloon Payment facility

We believe in sharing the joy of our customers by giving them benefits, which areaimed at

making customer's car buying experience an exciting event.

Eligibility

 Pakistani National

 Salaried OR Self-employed

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  Minimum 20 & Maximum 65 Years Old (for business/self-employed individuals)

 Minimum 21 & Maximum 60 Years Old (for salaried persons)

 Minimum net salary 12,000

 1 month – 1 year employment (conditions apply) or 1 year business

Power Speed Loan

Fastest approval in town, within 120 mins (conditions apply).

Payments

1. No Down Payment Before Approval

JS Bank is the quick and hassle free route to the car of your choice. Offering no down payment

and processing charges till your application is approved.

2. PAYS (Pay As You Desire)

JS Bank offers you flexible installment plans (Balloon Payments)

STEP –UP

Customers can plan their own repayment plan with installment increasing every year, starting

with low installments to suit your cash flows.

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STEP –DOWN

Step down allows costumer to pay higher at the beginning with your installment reducing in

subsequent years. Payment during the duration of the loan remains affordable.

3. Processing Charges

A processing charge of Rs.4000/- will apply after approval.

4. Repayment Options

JS Bank offers you more than one repayment options.

 PDCs: You can repay your loan via PDCs (Post Dated Cheques).

 AADI: “Auto Account Debit Instruction “where you can repay your loan in a personal

account opened for your Auto Loan Facility.

5. Early Settlement Option

We offer you an early settlement option with a nominal 5% charge of the remaining principle.

Insurance & Tracker

JS offers the following insurance options:

 Comprehensive insurance

 Insurance financing for the first year/ up front insurance

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  Enjoy security and complete peace-of-mind as JS auto loan becomes the product which

offers you a free Tracker device installed in your car.

Markup Rates

JS Bank offers the car financing facility at the markup rates starting from as low as 15%

per annum.

Documents Required

 CNIC (copy)

 Current Salary slip

 Bank statement for last 6 months.

 Last utility Bill

 NTN (National Tax Number only for businesses)

 Proof of business/Registration (self-employed)

 Passport size photographs incase of CNIC with thumb impression

Service Standards

JS has developed following standards for the delivery of products to its customers.

CUSTOMER SERVICES PRODUCTS

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 Account will be opened same day subject to fulfillment of “KYC”

Opening of Account. requirements and receipt of account opening from along with

documents before 4pm.

Cheque book issuance. For Kamiyab Business account next day provided request received by

4:00PM. For other account’s two working days

Closing of account. Same day, upon receipt of customer’s request provided clearance is

received from all the departments

ATM/Debit Card Processed in two working days, subject to receipt of request by 3pm
Delivery of account We dispatch the Account statement as per the following schedule.

Statement
Type of Accounts:

Kamiyab Business Account Monthly

Current Account Monthly

Rupee Plus Account Monthly

FCY Current Monthly

FCY Savings Half Yearly

Savings Account Half Yearly

Stop payment requests Executed instantly upon receipt of written request
Issuance of balance Balance certificate is issued within thirty minutes. Audit Report for

certificate to customers Corporate customers within seven days.( Irrespective when

and/or to Audit Firm. received?)

Fix Deposit Setup. Same Day Execution.
Fix Deposit Same Day Execution.

Cancellation.

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Payment of Cash Within Five minutes after the instrument is presented at the counter

Cheques and depending upon the denomination and amount

Cash Receipt Within Five minutes after the cash is presented at the counter and

depending upon the denomination and amount.

Handling of Check Within Five minutes of receipt of the cheque at the teller counter

Deposited for

clearing /Transfer
Issuance of Pay The request of customer is executed within fifteen minutes of receipt

order/Draft by Debit to of request at counter.

Customer account
Cancellation of Pay Within fifteen minutes of request at our counter.

order request.
Inward Remittance. We credit the proceeds same day provided purpose of remittance is

provided by beneficiary. In case it pertains to the other bank client,

payment is executed on the day when purpose of remittance is

received.
Outward remittance. Same day execution.
Marking of Lien on Bank’s request is executed same day.

Government Securities

issued by us and

pledged tooter banks.

Table 4.1.14: CUSTOMER SERVICES PRODUCTS

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ASSET SERVICES
Issuance of E-Form Same day
Processing of Advance Same day subject to receipt of advance payment slip.

Payment
Processing of Export Same day on receipt of documents.

Bills sent on collection.

Realization of export Same day on receipt in Nostro Statement or withinthree days if held

collection document. in Special Exporters Account onthe request of exporter as allowed by

the SBP.
Issuance of Guarantee. Same day subject to completion of all formalities.
Issuance of Same day subject to completion of all formalities.

amendment in

Guarantee
Marking of Lien on Request of marking of lien is sent to the issuing bank next day.

Government Securities

pledged to us.
Implementation of Subject to receipt of completed executed documents& marking of

Limits. Lien by issuing office, Limits are implemented by next day.

Release of Security. Subject to receipt of Customer request & settlement of all the

outstanding, release of security is executed same day

Table 4.1.14: ASSET SERVICES

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3.2 JS Bank Treasury

In an exceedingly volatile & dynamic economic environment, JS Bank’s Treasury hasevolved as 

an active player in the Financial Market. The Bank's client-centric treasury endeavors to partner

its customers in ensuring they use the financial markets to optimize their risk profile and enhance

value to their stakeholders. The Treasury seeks to do this by becoming the risk solutions provider

of choice, offering quality treasury products, and being the leader in product innovation. JS Bank

Ltd is a “One Stop Solution” to all your financial needs, whether it pertains to Foreign Exchange,

Fixed Income (GoP, Corporate Debt), Mutual Funds & Money Market (Deposit or Loan)

transactions

3.2.1 Foreign Exchange

JS Bank Ltd is an active player in the interbank market and provides competitive prices in all

major currencies. It is an institution of choice amongst importers and exporters, by

providingsuperior treasury products to its clients and assisting them in covering their currencyex

posures & risks. Our dynamic corporate and institutional sales and trading teams provideup-to-

date market intelligence, advice and timely execution of deals to our customersthroughout the

trading day. Whether the transaction is Local Currency (USD/PKR) based or Global Currency

Spot – We provide best in class pricing for all trade (import & export), remittances &travelers

cheque transactions, whether it is USD/PKR or other Global currencies.FX Forward – Being an

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active player in the market, the customer can hedge all their FX exposures at aggressive pricing

in domestic & international currencies.

3.2.2 Fixed Income - Corporate Debt Market

JS Bank’s Treasury provides access to best deals coming to market, given the fact that JSBank’s

Investment Banking team is a leader in the corporate debt origination.JS Bank maintains an

active trading desk in the secondary corporate debt market thus is able to provide competitive bid

/ offer quotes in all liquid corporate de

3.2.3 Primary Dealership

JS Bank is a State Bank nominated Primary Dealer (PD) and has played an active role in

thedevelopment of the Primary & the Secondary GoP Debt Market. Under the PrimaryDealershi

p System, only PDs can participate in the primary auctions of Treasury Bills (T-Bills) & Pakistan

Investment Bonds (PIBs) conducted by State Bank of Pakistan. Being a PD, JS Bank Ltd is

playing an instrumental role in developing the GoP debt market. Our dynamic trading

team is a market maker and provides competitive pricing in the Secondary Market, which

includes trading with other PDs, Non-PD Banks & NBFIs.We provide Interest rate views and

analysis to our entire client base on a regular basis tenable them make informed & calculated

investment decisions. To facilitate small investors in entering the GoP debt market, we assist

them in participating through the Non-Competitive Bidding process through JS Bank Ltd in the

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PIB auctions With our vast fixed income client base and our aggressive sales team, we are one of

the leading institutions in GoP debt distribution.

3.3 CORPORATE BANKING

Through its Corporate Banking Division, JS Bank delivers the right financial solutions and

corporate credit facilities tailored to meet the needs of every type of business and industry. As a

specialist service provider, we understand the expectations of our corporate customers,

and provide tailor made products and services to meet their exact needs. The bank's operational

strategy is to see things from the customer's perspective and deliver the highest quality

of services and quick response to its clients.

Our client relationship teams have a thorough understanding of our clients' businessobjectives

and challenges. JSBL have always set out to help our corporate customers succeed by forging

strong working relationships with them from the outset We assign a relationship team to each

corporate customer. A dedicated relationship manager who will have experience of sophisticated

corporate transactions and innovative financing structures relevant to the corporate customer -

someone with expertise, ability to deliver and set high service standards. Through this dedicated

relationship team, customers can also access all areas of the

JSGroup, enabling them to benefit from a comprehensive package of banking/investmentsolution

s. Areas of expertise include Treasury, Asset Management, Corporate Finance, Services as well

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as Islamic Banking for shariah-compliant banking services. If there's a way to satisfy our

customers, we'll find it. If there's not, we'll do our best to invention.

3.3.1 Loans

 Term Loans

As a traditional activity, JS Bank provides term loans to meet capital expenditure for acquisition

of Fixed Assets/expansion of existing activity/swapping existing high cost debt.

 Working Capital Loans

JS Bank offers corporations Working Capital Finance to meet their operating

expenses, purchasing inventory, receivables financing, either by direct funding or by issuing

letter of credit.

 Bridge Loans

JS Bank provides bridge finance to its corporate clients against expected equity flows/issues.

Bank can also extend bridge loans against the expected proceeds of External

CommercialBorrowings, Global Depository Receipts and/or funds in the nature of Foreign Direct

Investments, provided the borrowing company has already made firm arrangements for raising th

e aforesaid resources/funds. This facility would be available for a period notexceeding 12 months.

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  Advances against Shares

In view of the performance of the stock markets of the countries and the demand of financing

from the brokers, JS Bank offers short term facilities to brokers and individuals against shares,

subject to minimum margin stipulation from time to time.

 Debt Syndications

In many cases, for the large corporation, loan syndication is required because of the

shear size of the financing package: major capital expenditure, projects, joint venture or acquisiti

ons requiring the need for significant capital. Because of JS Bank’s relationship with major

banks, we can arrange and place a syndicate loan. This provides your company the convenience

of working with one financial institution during the life of the loan

 Export Bill Collection Services

Concentrating your Documentary Collection activities with JS Bank, you can eliminate many of

your exporting hassles. Not only will your international banking become much more uniform,

you can experience fewer delays in receiving payment, effortlessly access collection information

details, gain increased control over export receivables and efficient cash flow management. To

help speed up your cash flows, JS Bank can purchase/discount your

exportreceivables tied to your export bill collections subject to availability of credit limits.

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  Export Bill Purchase & Discounting

Do not worry when your exports are not covered under Letter of credit. Against sanctioned credit

limits, we can pay you the discounted value of your invoice, immediately on shipment. The

proceeds will be credited to your account if the export documents are presented before cut off

time at your JS Bank.

 Bank Guarantees

We issue Bank Guarantees on behalf of our exporters for approved purposes subject to

availability of credit limits or against 100% cash margin.

 Export LC Advising, Confirmation & Negotiation

With a correspondent banking relationship across the world, you can always insist that

your Letter of credit be advised through JS Bank. Please be assured that your export LC will

always reach you on time. This will help you in better logistics management and enhanced

accuracy in the preparation of documents. With our expertise, we can explain complex LC terms

to you and your staff. This will help you to prepare your documents easily and error free. When

you are not comfortable with the credit standing of an LC opening bank or if you are worried

about the political climate or credit risk of the buyer's country, we are there to assist you with our

LC confirmation services. Once we add our confirmation to the LC, you are assured of payment,

subject to non-discrepant documents, irrespective of non-payment by Loosening bank. With JS

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Bank's confirmation services, you can eliminate the foreign bank and country risks from your

export collections. We negotiate your export bills drawn under Letter of credit, if the documents

are found to be strictly in terms with LC conditions. All these facilities come to you at

competitive rates and world class service standards.

3.3.2 Import Services

 Import Letters of Credit

We issue Import Letters of Credit on your behalf that give you the advantage with

your suppliers. Our experts can advise you in drafting the LC terms and conditions so as to

protect your interests.

 Arranging for Buyer’s & Supplier’s Credit

To take care of your working capital requirements, JS Bank offers foreign currency loans (FE25)

and Rupee loans to finance your imports

 Bank Guarantees

We issue Bank Guarantees on behalf of Importers for all approved purposes, subject to

availability of credit limits or against 100% cash margin.

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3.4 INVESTMENT BANKING

JS Bank’s investment banking group has been the pioneer of numerous landmark

transactions brought to the domestic capital markets. The group’s legacy dates back to the 90’s

through a closely held partnership with the then eminent Bear Stearns. More recently, the

investment banking group has been an advisor and arranger to

 Pakistan’s first ever local currency Islamic Suck 

 First ever subordinated TFC issue in Pakistan

 First 10 year corporate bond

 First TFC issue with a conversion option

 First perpetual bond

 First commercial paper 

 First floating rate TFC issue

With a precedence of both volume and innovation in transactions, for some of the largest

corporations in the country, the group continues to offer market-leading investment banking and

ancillary services as an integral part of JS Bank. We have an impeccable track record

of successfully executing a wide array of large capital transactions, often under challenging

economic and time considerations.

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  Products and Services

Under the investment banking umbrella, our range of activities include corporate debt origination

and syndication, underwriting, coordinating as bankers to the issue, and facilitating trusteeship

and agency services.

 Corporate Finance Advisory

The Investment Banking Group provides a comprehensive range of Corporate FinanceAdvisory

services in the Debt Capital Markets, including Mergers and Acquisitions and Project Finance

Advisory. We provide independent capital markets recommendations and financial valuation and

due diligence advice, or as an integral part of managing a comprehensive Advisory and

Arrangement transaction.

 Arrangement and Placement of Securities

The Investment Banking Group’s distribution team is one of the market’s leading corporate debt

arrangers through a variety of structured and vanilla Term Finance Certificates as wells Sarah-

compliant product offerings. Our solutions-oriented approach, excellent pricing, and unmatched

distribution capabilities continue to make us one of the leading TFC arrangers in the local

market, both by volume and value

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  Trust and Security Services

A dedicated team manages and monitors various aspects of trust and security services,including

acting in the capacity of a trustee or/and an agent to various corporate debt offerings and playing

an active role in structuring and maintaining special purpose accounts.

 Underwriting

We have substantial underwriting appetite for handling large capital market issues, both at

Private Placement (“Pre-IPO”) and Initial Public Offer (“IPO”) stages. Till date, we

haveunderwritten majority of the issues brought to the local markets of Pakistan.

 Bankers to the issue

We act as Bankers to the Issue for IPO transactions, in both equity as well as debt capital

markets. Despite a limited, albeit a rapidly growing, network of branches, this is a

substantial business for JS Bank through a pro-active initiative in actively marketing Public

Offers

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 CHAPTER 4

RESEARCH METHODOLOGY

4.1 RESEARCH METHODOLOGY

I have prepared this report as an essential requirement for the completion of the degree of

Bachelors in Business Administration. It has to be written after the completion of four weeks

internship, which is a necessary part of the degree completion with the aim to provide the

students with actual life experience and use their knowledge in practical.

4.2 Purpose of the Study:

There are many reasons:

 To fulfill the requirements for the degree of the Bachelor of Business Administration, a

four-year program from the National University Modern Languages (NUML)

Hyderabad.

 To see the practical world of what we studied during the four years program.

 To understand how the practical organizations apply the knowledge of the theories.

 To study the organization for its function and analysis on the basis of the study.

 To make recommendations on the basis of the study done.

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4.3 Methods of Collecting Data:

I have collected the data for this report in many ways. I used Primary data, as well as

secondary data for completing the task of report writing about my internship. Some of the

methods I used are discussed below.

4.4 Use of Primary Data:

I used Primary Data for completing the report by the following ways:

 Self-Observation

 Discussions with the officers

 Informal interview from the customers

4.5 Use of Secondary Data:

I also used Secondary Data for completing the report writing. Some of these methods are

as follows:

 JSBL Brochures

 JSBL Website

 Internship reports of seniors and friends

 Staff Training program guides

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 Chapter 5

CONCLUSION

5.1 Concluding Remarks

JS Bank Limited is concentrated on achieving its financial targets; JS Bank did not lose sight of

the future and its challenges. It continues to invest in its man power training and up-gradation of

I.T. infrastructure. Although in the short run this will result in an increase in Its administrative

and capital expenditure but in the long run will increase Its efficiency in terms of real cost

reduction and increased product offering. In future It will invest heavily into I.T.to bring further

improvement in its service standards and also to reduce our transaction costs.JS Bank future

envisions expansion in terms of geography, clientele and products. JS Bank’s management is

setting our eyes towards excelling amongst banks of the South Asian Region and would like to

improve even further on its rankings both domestically and regionally. Its investment in

technology and human resource will continue to prepare them for the future challenges.

Customer will be the Centre of its focus to become the ‘Bank of choice’ for customers. JS Bank

will continue to redesign.

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5.2 RECOMMANDATION

I may like to recommend some points regarding improvement, development and competitive

environment for any good and required need of customers business.

 Aggressive training and development programs should be launched in order to teach

employees basic skills and to increase them subsequently through mobile

training programs conducted at Regional level.

 Capacity building of officers should be increased to improve efficiency levels.

 Through processing and sanctioning Procedures have been streamlined in line with

modern lines but there is still lot to be done in this direction.

 Promotion policies should be based on academic and Professional qualification performa

nce rather than seniority.

 Intermediation and administrative cost should be reduced to minimum level.

 Proper teams should be constituted which should be made responsible for recovery

of overdue and watch and ward duties of pledged stock and surprise inspections

of Hypothecated stocks and constant liaison with borrowers.

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5.3 Strength

 Facility of foreign exchange to its customer

 Customer care center for its customer

 Online banking (online cash deposit and cash withdrawal, online balance inquiry

 Lockers facility to customers at all branches

 Cooperative staff (sup portative environment)

 Customer Satisfaction

 Continuous Improvement

 Employee Respect & Dignities

 It has a reliable and easy to use internal computer system

5.3Weakness

 Competition

 Financial Pressure

 Individual Differences

 Low Pay Packages

 Bad Promotion Policy

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