SADHU VASWANI INSTITUTE OF

MANAGEMENT STUDIES FOR GIRLS,

PUNE

NAME: Mariya.I.Pithawala
ROLL NO.: 18114
CLASS: MBA Part 1
BATCH: 2018-2020
SUBJECT CODE AND SUBJECT NAME: 102,
Legal Aspects of Business
HOME ASSIGNMENT
SUBJECT TEACHER: Ms Bindiya Rangwani.
DATE OF SUBMISSION:
 CONSUMER PROTECTION ACT, 1986
INTRODUCTION:-
Consumer Protection Act, 1986 is an Act of the parliament of India enacted in
1986 to protect the interests of consumers in India. It makes provision for the
establishment of consumer councils and other authorities for the settlement of
consumers' disputes and for matters connected there with also. The act was passed
in Assembly in October 1986. The Consumer Protection Act, 1986 is one of the
most beneficent legislations of recent times and it is intended to promote and
protect the interest of consumers. It is intended to protect the legitimate interests
of the consumers against traders, suppliers, etc.

OBJECTIVES:-
The main objective of the Consumer Protection Act, 1986 is to protect the rights
and safeguard the rights of the consumer which are as follows:-

1. Right to be protected against the marketing of goods and services which

are hazardous to life and property.
2. Right to inform about the quality, quantity, potency, purity, standard and
price of goods or services so as to protect the consumer against the unfair
trade practices.
3. Right to be assured, whenever possible, access to a variety of goods and
services at competitive price.
4. Right to be heard and to be assured that consumers’ interest will receive
due consideration at appropriate forums.
5. Right to seek redressal against unfair trade practices and unscrupulous
exploitation of consumers.
6. Right to consumer education.

COMPLAINT:-
“Complaint” means any allegation in writing made by a complainant that:-
  an unfair trade practice or a restrictive trade practice that has been
provided by any trader or service provider.
 the goods bought by him or agreed to be bought by him; suffers from one
or more defects.
 the service hired or availed of or agreed to be hired or availed of by him
suffers from deficiency of any respect.
 the trader or a service provider has charged for the good or the services
mentioned in the complaint prices in access of price.
 good/ services which is hazardous to life and safety when used or been
offered for sale to the public.

RIGHTS OF THE CONSUMER:-

 Right to Safety- Hazardous goods and services.

 Right to be Informed- About the quality, quantity, potency, purity,
standard and price of goods.
 Right to Choose- Access to variety of goods and services for a
competitive price.
 Right to be Heard- Due considerations at appropriate forums.
 Right to seek Redressal- Right to seek redressal against unfair trade
practices or unscrupulous exploitation of consumer.
 Right to Education- Right to acquire the knowledge and skilled to be
informed to the consumer throughout life.

CONSUMER PROTECTION COUNCILS:-

1. Central Consumer Protection Council:-
 The Minister in charge of the Consumer affairs in the Central
Government, who shall be its Chairman, and
 such number of other official or non-official members representing such
interests as may be prescribed.
2. State Consumer Protection Council:-
 The Minister in charge of the Consumer affairs in the State Government
who shall be its Chairman;
 such number of other official or non-official members representing such
interests as may be prescribed by the State Government.
  such number of other official or non-official members, not exceeding 10,
as may be nominated by the Central Government.
3. District Consumer Protection Council:-
 The Collector of the District, who shall be its Chairman;
 such number of other official or non-official members representing such
interests as may be prescribed by the State Government.