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Communication Strategies in Managing Conflict
Communication Strategies in Managing Conflict
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COMMUNICATION STRATEGIES IN MANAGING CONFLICT
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Introduction
organizations may arise from various sources, and between employees and customers, between
conflict requires that the management suppresses it as it arises, while positive conflict is
leveraged to bring desirable change (Moore, 2014). The most critical thing is for the
management to embrace and accept conflict as a normal process of organizational growth that
influences the organization, and thus view it as a constructive conflict. This is because when
handles properly, conflict can be an important asset for an organization. The management should
be creative and proactive enough so as to inspire creative solutions to external and internal
Article Review
Conflict has the potential to result in both positive and negative consequences. The
of conflict and exploiting the potential of positive consequences of conflict. Rahim (2007)
outlines various functional and dysfunctional outcomes of conflict. In his paper, he argues that
conflict may stimulate innovation, creativity and growth. As organizations seek to mitigate the
negativities caused by conflicts, they find measures that are meant to respond to the various
situations and thus creativity and innovation come into play. In addition, conflicts improve
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performance to be enhance at both individual and group level. The management may also initiate
programs that force groups and individuals to find new approaches for resolving conflict. In this
regard, groups and individuals are able to articulate and clarify their positions on a certain
conflict. Despite the functional outcomes of conflict, there are dysfunctional outcomes, which
include job stress, burnout and dissatisfaction (Rahim, 2000). This may lead to many individuals
to quit jobs thus leading to compromised productivity. Conflict also leads to reduced
communication between co-workers as well as developed climate and distrust among employees.
Organizational commitment and loyalty is also affected due to damaged relationships, reduced
proved to be critical in promoting functional conflict and resolving dysfunctional conflict. These
techniques include assertive communication, active listening, problem solving, and negotiation.
Assertive communication gives individuals confidence in articulating what they believe in while
Conclusion
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determines the success of any organization is how it manages conflicts as they arise. Effective
communication plays a critical role in ensuring that conflicts in an organization are managed
appropriately and the dysfunctional outcomes mitigated. With proper communication channels
and skills between conflicting parties, the benefits that accrue from functional outcomes of
management through application of the various communication techniques outlined in this paper.
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References
Moore, C. W. (2014). The mediation process: Practical strategies for resolving conflict. John