Professional Documents
Culture Documents
A Comparative Study of Occupational Stre PDF
A Comparative Study of Occupational Stre PDF
Abstract: Stress is the feeling of being under too much mental or emotional pressure. Many of our life demands
can cause stress, especially at work place. Occupational stress is stress related to one’s job, often stems from
unexpected responsibilities and pressures that do not align with a person’s knowledge, skills or expectations
inhibiting one’s ability to cope.
Occupational stress in IT employees is very high as they spend most of their productive time at work. Moreover,
they are constantly assailed with lots of work pressures to perform effectively with tight time deadlines, shifts in
work and, rapid technological changes are some of the causes for stress. Occupational stress is a recognized
killer and a major contributor to work sickness. Organizations are getting anxious of stress to overcome bad
effects of it such as increase absenteeism, increase in turnover, low productivity etc., and finding ways to
manage it properly.
The present study is an endeavour to identify factors causing occupational stress, Strain and coping resources
adopted among employees of IT sector. The role of demographic variables gender, age, marital status, income,
organization, experience, designation and income has been discussed. A comparison of occupational stress
levels between MNC’S and Domestic IT companies has been made. The results of the research has practical
implications that may help organizations to understand the key factors that are causing occupational stress and
adopt coping strategies accordingly for employees of IT sector. This will not only contribute for Employee and
Organization development but also lead to a stress free working environment.
Keywords: Occupational stress, IT employees, IT sector.
I. INTRODUCTION
Stress has become the 21st century buzzword from the high prevailing corporate echelons to the
bassinets of teaching infants” nurseries we find this world liberally used. Stress has become a common part of
modern life. Urbanization, industrialization and the increase in the scale of operations in society are some of the
reasons for raising stress. It is an inevitable consequence of socioeconomic complexity and to some extent, its
stimulant as well. People experience stress as they can no longer have complete control over what happens in
their lives. The speed at which change is taking place in the world today is certainly overwhelming and breath-
taking. In the fast changing world of today, no individual is free from stress and no profession is stress free.
Everyone experiences stress whether it is within the family, business, organization, study, work or any other
social or economic activity. Thus, in modern time, stress in general and job stress in particular has become part
of the life and has received considerable attention in recent years.
Occupational Stress
Occupational stress is stress involving work. According to the current world health organizations
(WHO) definition,” Occupation or work related stress is the response people may have when presented with
work demands and pressures that are not matched to their knowledge and abilities and which challenge their
ability to cope. Occupational related stress among working people were drastically increasing worldwide. Stress
at work has become an integral part of everyday life and is referred as ‘Worldwide epidemic’.
Occupational Stress among IT Employees
An increasing number of IT professionals have been finding difficult to handle occupational stress.
According to experts ‘An Occupational hazard “the stress related to work needs to be addressed without delay,
as it leads to Burnout. Currently managing a team of software professional working on a crucial database
project, the software professionals spend nearly 12 hours every day in front of the system to make sure the
targets are met. As an employee gains experience in the IT industry they are endowed with more responsibilities
that involve working under strict deadlines, managing more people from business units and reworking on
millions of lines of code to suit the changing patterns of client requirements.
Scope of the study
The scope of the study covers IT companies in Hyderabad city. The reason for this is that it is an
emerging information technology hub in India. Hi tech city is the major Hi-tech business district which is one of
http://indusedu.org Page 15
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
the leading information technology hubs of India. The technology township is also known as CYBERABAD.
The area comprises of it parks such as L&T Infocity, Hi-tech city SEZ, Mind space, Cyberabad SEZ, Tech
Mahindra IT SEZ, TCS synergy park, SEZ’s of Infosys, Wipro and APIIC built to suit campuses of several
major IT companies.
Limitations of the study
1. The findings of the study are totally based on the responses of the sample to which the questionnaire is
administered.
2. The study does not asses all the factors responsible for occupational stress but only addresses specific
factors that are causing occupational stress.
3. The Data were gathered from only one place, (i.e.) Hyderabad city in India
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
Keshavchandran etal (2012)108 noticed that musculo-skeletal disorders, psycho social problems and
ocular disorders are the health problems identified among software professionals in a study on ”Working
conditions and health among employees at information technology-enabled services: A review of current
evidence”. They suggested with the implementation programs such as Health education, Ergonomics and
Training of personnel to prevent and overcome psycho-social problems and morbidity among employees in
software industry
Objectives of the study
To identify the factors that contribute for the occupational stress experienced by the IT professionals in
select IT companies
To examine the difference in occupational stress levels between employees’ in multinational and
Domestic IT companies
Research Hypotheses
The following hypotheses are framed for research.
H₀1: There is no significant relationship between determinant factors and occupational stress
experienced by the employees.
H01a:- There is no significant relationship between occupational role stressors and occupational stress
experienced by the employees.
H01b: There is no significant relationship between Personal strain and occupational stress
H01c: There is no significant relationship between Personal resources and occupational stress
H₀2: There is no significant difference in level of occupational stress experienced between employees
of MNC’S and Domestic IT companies.
Limitations of the study
1. The findings of the study are totally based on the responses of the sample to whom the questionnaire is
administered.
2. The study does not asses all the factors responsible for occupational stress but only addresses specific
factors that are causing occupational stress.
3. The Data were gathered from only one place, (i.e.) Hyderabad city.
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
http://indusedu.org Page 18
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
http://indusedu.org Page 19
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
Where:
Y= the value of the dependent variable (occupational stress)
a= is the constant or intercept
b1= is the Slope, regression coefficient (Beta coefficient) for X1
X1=First independent variable that is explaining the variance in Y
b2= is the Slope, regression coefficient (Beta coefficient) for X2
X2= Second independent variable that is explaining the variance in Y
b3= is the Slope, regression coefficient (Beta coefficient) for X3
X3= Third independent variable that is explaining the variance in Y
Sig(2-
tailed)
N 1000
PS 1 - .651**
Correlation .867**
Sig(2-
tailed)
PR 1 -.723
Correlation
Sig(2-
tailed)
1000
N
http://indusedu.org Page 20
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
TotalOS 1
Correlation .867** -.723**
.849**
Sig(2-
tailed)
N 1000 1000 1000
1000
Personal Resource
2.14 .453
http://indusedu.org Page 21
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
Objective 2
To examine the difference in occupational stress levels between employees’ in Multinational and Domestic
IT companies
H₀2: There is no significant difference in level of occupational stress experienced between employees of
MNC’S and Domestic IT companies
There is significant association of demographic variables with occupational stress in both MNC’S and
Domestic IT companies
Table 28: Correlation Matrix results in MNC’S IT companies
PSQ PRQ Total OS
ORQ
Correlation 1
PSQ 1 - .651**
Correlation .734**
Sig(2- .000
tailed) .000
PRQ 1 -
Correlation .614**
Sig(2-
tailed) .000
TotalOS
Correlation .800** .734** -.614** 1
http://indusedu.org Page 22
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
Table 29: The table below shows correlation statistics results of Domestic IT companies
PSQ PRQ Total OS
ORQ
PSQ 1 -.700**
Correlation .817**
Sig(2- .000
tailed) .000
PRQ 1 -634**
Correlation
.000
Sig(2-
tailed)
TotalOS 1
Correlation .849** .817** -.634**
There is strong and positive correlation between occupational role stressors and Personal strain with
occupational stress and it is high in Domestic IT companies than MNC’S. Negative correlation is seen for
personal resources and it is less in Domestic IT companies compared to MNC’S.
Table 30: Comparing of MNC’S and Domestic IT companies (using mean &SD)
SECTOR Variables Mean Std. Dev Sample size
Occupational role stressors 3.12 .504 734
MNC’S
Personal strain 3.22 .601 734
http://indusedu.org Page 23
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
The regression weights of variables reveal that Occupational role stressors and personal strain is high in
Domestic IT companies and that Personal resources are less than MNC IT companies.
VI. FINDINGS
(a) Occupational role stressors analysis
The respondent’s response survey shows that under Role overload dimension majority of the
respondents agree that different tasks are given in little time (58%), have increasing responsibilities (63%) and
have to work under tight time deadlines (59%).Under role insufficiency most of the respondents agree that
Career is not progressing as hoped (60%), bored with the job (62%) and has to perform tasks below ability
(52.3%). Employees have role ambiguity as the superior do not provide useful feedback about performance
(66%), priorities are not clear (80%) and do not know on what basis they are being evaluated (66.1%). In role
boundary dimension most of the respondents agree that superior has conflicting ideas about them(51.4% ) and
more than one person telling what to do(53.3%).Under Responsibility dimension most of the employees agree
that they worry about meeting job response (57.7%), has job responsibilities for activities of others (56.5%). In
Physical environment dimension most of the employees feel that they have erratic work schedule (58.3%) and
has to work all by themselves (61.6%).
From the above findings it is suggested that companies has to concentrate on employee’s roles,
responsibilities, superior behavior towards the employee and the entire above mentioned role stressors which
can decrease occupational stress and increase employees job performance.
(b) Personal strain survey
Under vocational strain dimension majority of the employee agree that they are getting behind in work
(54.2%) and they are making errors in work (55.8%). In Psychological strain dimension most of the employees
agree that they are been depressed (57.9%), they easily get irritated (52.8%) and have trouble falling asleep
(57.5%). In Interpersonal strain majority of employees agree that they wish more time to spend with close
friends (61.5%), they need time for themselves and sometimes quarrel with members of the family (49.5%).
Under Physical strain dimension majority of employees agree that their eating habits are erratic (58.7%) and
they have aches and pains (61.6%).
From the above findings companies are suggested that employees are having high level of occupational
stress so we conclude that the coping strategies to overcome Occupational stress are not sufficiently provided to
the employees by the companies. Hence, they are suggested to provide necessary coping strategies before the
stress leads to Burnout.
(c) Personal Resource survey
Under recreation dimension majority of the respondents agree that when they need vacation they take
one (56.9%), they are not able to do what they want in free time (52%), they frequently think about work while
relaxing (55.9%).Under Self-care dimension majority of the employees agree that they are careful about diet
(39%), not able to go for regular check-ups (56.5%) and for practicing relaxation techniques (58.7%).Under
Social support dimension majority of the employees agree that they need help for important things to do
(55.4%), could not establish priorities for use of time and stick to the priorities (67%).Under Rational /Cognitive
dimension majority of the employees agree that to take decisions they think through consequences of choices
(53.7%).
From the above findings companies are suggested that employees should be provided time for
relaxation techniques, regular health check-ups. Employees should be given vacations or a break from their
regular work and hectic schedule which will help in overcoming occupational stress.
http://indusedu.org Page 24
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
It was hypothesized that there were no relationship between determinant variables (Personal role
stressors, Personal strain and Personal resources and occupational stress. Pearson correlation coefficient was
employed to test the hypotheses. The result of hypotheses testing show the relationship between occupational
stress and occupational role stressors and Personal strain is positive, strong and significant at the 0.01 level 2-
tailed. Relationship between occupational stress and Personal resources is negative and significant at the 0.01
level 2-tailed. Relationship is observed as: Occupational role stressors(r= .849) Personal strain(r= .867) and
Personal resources(r= -.723). This means the increment in Personal role stressor and Personal strain would
correspond to increase in occupational stress and the increment in Personal resources would correspond to
decrease in occupational stress.
The F-test values indicate the relationship between determinant factors and occupational stress is
significant. Therefore, the dimensions that are taken for study of Occupational role stressors i.e., Role overload,
Role insufficiency, Role boundary, Responsibility and Physical environment are to be managed well by the
companies according to the employee needs. Dimensions for Personal strain are Vocational strain,
Psychological strain, Interpersonal strain and Physical strain and Dimensions for Personal resources are
Recreation, Self- Care, Social support and Rational /Cognitive are significantly related to occupational stress
The results of Regression analysis demonstrate that there is effect of the determinant variables (Occupational
role stressors, Personal strain and Personal resources) and Occupational stress. The regression analysis reveals
that the estimate of regression weight. When Occupational role stressor goes by 1 occupational stress goes up by
.319. When Personal strain goes up by 1 occupational stress goes up by .310. When Personal resources goes up
1 occupational stress decreases by .231. This means the greater the variables Occupational role stressors and
Personal strain the greater the occupational stress and variables Personal resources increases occupational stress
decreases. This means when Occupational role stressors and Personal strain are high occupational stress is high
and when Personal resources are high occupational stress is low. The results of regression analysis implies when
Proper care is taken by the companies for variables of Occupational role stressors and Personal strain and
Personal resources are provided to employees occupational stress can be decreased and employees will get
motivated for their work.
Finally, it was hypothesized that the level of occupational stress is different in MNC’S and Domestic
IT companies. The mean score comparison of MNC’S and Domestic IT companies analysis (table 6.89 )shows
that in Domestic IT companies mean score for occupational stress (ORS= 3.70 ,PS=3.64) is little high when
compared to MNC’S mean score(ORS=3.12 , PS =3.22). The results further indicate that Personal resources are
high in MNC’S (PR= 3.48) than Domestic IT companies (PR=3.01). But, both MNC’S and Domestic IT
companies have to concentrate on Occupational role stressors and Personal strain to decrease the occupational
stress among employees and techniques for improving the Personal resources.
VII. SUGGESTIONS
1. Coping strategies provided to the employees should be specific according to the employee’s gender, marital
status, age, experience, designation and income i.e., employee’s demographic characteristics should be
considered.
2. Job roles, responsibilities should be made clear to the employees by conducting regular meetings so that
they are clear about their roles that are to be performed. This can be achieved by conducting weekly,
quarterly, Half-yearly and Annual meetings with the employees. This will reduce role ambiguity increases
role clarity which in turn reduces occupational stress.
3. Facilitation of supportive supervisory behavior, develop a good organization culture, Provide training on
Behavioral attitudes, interpersonal relations, Ethics and Moral values to the employees.
4. Employee assistance programmes are to be conducted where counselling about work-life balance, career
development etc., are given to employees.
5. Employees work for longer hours sitting in front of computer which is causing both physical and mental
strain increasing the occupational stress levels among employees. So, conducting some physical activity
games a little break from routine work, providing gym, relaxation techniques like Yoga and meditation
make the employee to overcome occupational stress.
6. From the study it has been seen that employees at different designations and income showed variations in
occupational stress. It is suggested to provide vacation holidays to the employees to spend time with their
family and friends BASED on stress levels of the employee.
7. Create awareness about balanced intake of food, Diet, Preventive health management like Health
promotion campaigns, Promoting a healthier life style regular health check-ups etc. So, that the effects of
occupational stress will not cause severe health problems. It can be checked prior it reaches to Burnout
symptoms in employees
8. Social support is associated with increased psychological well-being in the work place. In stressful times,
social support helps people reduce symptoms of stress like anxiety, depression etc., Formation of family,
http://indusedu.org Page 25
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
friends, peers, functional clubs create social integration. These clubs provide informational, emotional, and
companionship support, reduces isolation by improving social support.
Scope for further research
1. Further research can be done by taking some more determinant factors for causes of occupational stress and
its impact on employee engagement, commitment etc., among employees of IT sector.
2. Conducting an in- depth study on the effect of occupational stress on IT employees can be done.
3. The Present study is confined to IT sector only. Further study can focus on other sectors.
VIII. REFERENCES
[1] Aldwin, C.M.Levenson M.R.Kelly. L. L., (2009) .Lifespan developmental perspectives on stress-related growth, Washington DC,
APA Press.
[2] Aminabhavi, V.A and Trriveni, S.,(2000).Variables causing occupational stress on the nationalized and non-nationalised bank
employees.” Journal of commerce guiding research, Vol. 17 (1), pp 20-29.
[3] Anderson, B.O., (1971).Reactions to a study of Bureaucracy and Alienation. Social Force, Vol.49, June, 614-621.
[4] Anita Devi.,(2006). “occupational stress-A comparative study of women in different occupations”. Prajan, 35(1),pp66-71.
[5] Ansari, MR & Singh, RP.,(1997), “A Study on Nature and Extent of Stress in Teachers and Impact of Moderators on Stress”,
Journal of Extension Education, vol. 8, no. 2, pp. 1623-1625
[6] Arnold, J.H,. & Feldman,C.(1986).Organisational behavior, New York, Mc Graw hill.
[7] Aquino, J. A., Russell, D. W., Cutrona, C. E., & Altmaier, E. M., (1996). Employment status, social support, and life satisfaction
among the elderly. Journal of psychology, Vol 43, pp 480-489.
[8] Baroudi, J.J and Ginzberg, M.J.,(1986) .Impact of Technological environment on Programmer/Analysts Job Outcomes,
Communications of the ICM, Vol 29,pp546-555
[9] Bashir, Asad., (2007). Employees stress and its impact on their performance, first proceedings of international conference on
Business and Technology, pp 156-161, Iraq university, Islamabad, pp 156- 161.
[10] Beehr, T.A and Newman, J.E., (1978).Job stress ,employee health and organizational effectiveness : A Factor analysis ,model
and literature review ,Personnel psychology,. Vol 31. pp 665-699
[11] Beena,C and Poduval ,P.R.,(1992). Gender differences in work stress of executives, Journal of Psychological student, Vol .37(2),
pp 109-113
[12] Bernhart and Molly., (2006).Work intensity showing up in stress, attrition and employee benefits. Vol .20 .issue13, pp 26-30.
[13] Bhagawan, S.,(1997). “Job Stress and Burnout in Teachers of Secondary School in Orissa”, Educational Research and
Extension, vol. 33, no. 4, pp. 218-234.
[14] Bhatia, P &Kumar, A.,(2005).Occupational stress and burnout in Industrial employees .Indian psychology review, Vol 64 (4),
pp191-198.
[15] Billings, A.G and Moos, R.H., (1984). Coping stress and social resources among adults with unipolar depression, journal of
personality and social psychology,Vol 46,pp 215-32
[16] Bimal Kishore Sahoo and D.K. Nauriyal.,(2013).Determinant of software exports from India. International economics and
Economic policy”. Vol 11 (4).
[17] Biswas, U.N.,(1998). Life style stressors, organizational commitment, job involvement and perceived organizational effectiveness
across job levels, Indian Journal of Industrial relations, Vol 34, pp 55-72.
[18] Biswas, S. N. & Tripathi, R. C. (1998). “Organisational Culture and Contexual Culture: A Cross Cultural and Cross
Organisational Study”. Prajanan: Journal of Social and Management Science, Vol 27(3), pp 247-252.
[19] Blix, A.G., Cruse, R.J., Mitchell, B.M.M.B., & Blix, G.G. (1994). Occupational stress among university teachers. Educational
Research, 36, 157-170.
[20] Brock, B.L,. and Grady,M.L,.(2002).Avoiding burnout: A Principlal’s guide to keeping the fire alive. Thousand oaks, CA:
Corwin.
[21] Burke, R J (1988). Sources of Managerial and Professional Stress in Large Organizations, in C L Cooper and R Payne [eds]
Causes, Coping and Consequences of Stress at Work, Chichester, John Wiley and Sons.
[22] Burns,N and Grove, S., (2003). The Practice of Nursing Research Conduct, Critique and Utilization (4th ed). W.B. Saunders:
Philadelphia, Pennsylvania. USA.
[23] Carolyn. A, Martin (2005) .From high maintenance to high productivity: What managers need to know about Generation Y”,
Industrial and Commercial Training, Vol. 37 No.1, pp.39 – 44.
[24] Cart wright Susan, CooperCary. L.,(1997).Managing work place stress , Thousand oaks, Calif; Sage applications, 185p
[25] Chand, P, Monga, O, P.,(2007).“Correlates of job stress and burnout, J.com. Gui.Res, 24(3): 235-242.
[26] Craig Mc Clean., (1996).Data collection and analysis, published in association with Open University.
[27] Cranwell, W., & Alyssa, J. Abbey., (2005). Organizational Stress. New York (USA): Macmillan Press
[28] Darshan etal., (2009). A study on professional stress, depression and alcohol use among Indian IT professionals, Indian journal
of psychiatry, Vol 55.
[29] Daneil C, Ganster and Bronston T, Mayes., (1986) . Role of social support in the experience of stress at work, Journal of Applied
psychology ,Vol 71,No 1,pp102-110
[30] Das.A., Banga,.R.,&Kumar.D.,(2011).Global Economic Crisis: Impact and Restructuring of the Services Sector in India”. ADBI
Working Paper No 311, Asian Development Bank Institute.
[31] Dawis, R.V., England, G.W., & Lofquist, L.H., & Weiss, D.J.,. (1969). A theory of work adjustment (a revision). Minnesota
Studies in Vocational Rehabilitation, 23.
[32] Devi S.R., (1982). A study of role conflict in relation to anxiety, alieniation and probalistic orientation, unpublished. Phil
dissertion, University of Madras.
[33] Dijkhuizen,. (1981).Measurement and impact of organization stress In; j.iegrist and M.J. Halhuber (editors),myocardial
infarctions and psychosocial stress; Berlin ,Springer.
[34] Dollard, M.F.,(2003).Introduction ;Context theories and intervention . In M.F.Dollard, A.H.Winefield and H.R .Winefield(Eds),
Occupational stress in the service professions, New York: Taylor and Francis.
[35] Dr. Gorav.,(2009). How to combat stress”, Hindustan paper publication.
[36] Dubsinsky, A.J, Yammarino.F.J., (1984).Differential impact of role conflict and ambiguity on selected correlates: A two sample
test-psychological reports, Vol 55,pp 699-707.
[37] Edworthy, A.,(2000), Managing stress, Buckingham, Open university Press.
http://indusedu.org Page 26
This work is licensed under a Creative Commons Attribution 4.0 International License
Dr K. Sunanda, International Journal of Research in Management, Economics and Commerce,
ISSN 2250-057X, Impact Factor: 6.384, Volume 08 Issue 04, April 2018, Page 15-27
[38] Elovainio,M, Kivimaki,M and Vahtera,J.,(2002).Organisational justice: Evidence of a new psychosocial predictor of health.
American Journal of public health, Vol 92(1), pp 105-108.
[39] Erran Carmel.,(2003) .Taxonomy of New software exporting Nations. American university, Washington D.C., USA. Vol 13(2), pp
1-6.
[40] Father Bulake., (1971) .Stress: A threat to the quality of life, Mc graw hill.
[41] Fireman .,(1979). Psychological model of stress and its application to managerial unemployment-human reaction, 32(4), pp 323-
345.
[42] Fisher,S., (1986). Stress and strategy. London: Lawrence Erlbaum associates.
[43] Fleet, D.D.,(1991). Behavior in organizations; New Jersey, Houghton Mifflin Company.
[44] Frese, Michael., (1985). Stress at Work and Psychosomatic Complaints: A Causal Interpretation. Journal of Applied Psychology,
70,314-328
[45] French, J.R.P., Jr .,Caplan,R.D., Harrison,R.V.,(1982). The Mechanisms of job stress and strain, Chichester, Wiley.
http://indusedu.org Page 27
This work is licensed under a Creative Commons Attribution 4.0 International License