TITLE OF THE PROJECT REPORT

Project Report submitted in partial fulfillment

for the requirement of the Degree of

Bachelor of Commerce
(Banking & Insurance)
BY

VENKATESHAN S – 17BCF260

Under the Guidance of

Ms. P. Manasa, MBA.
Assistant Professor
Department of Commerce BI & RM

Sri Krishna Arts and Science College

Coimbatore 641 008

March 2020

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 Sri Krishna Arts and Science College
(An Autonomous College Affiliated to Bharathiar University)
Re-Accredited By NACC with “A” Grade
NIRF 53rd Rank 2019/ 1st National Rank Swachh 2019,
Coimbatore - 641 008, Tamil Nadu.
 

CERTIFICATE

This is to certify that the project report entitled “ A STUDY ON CUSTOMER

SATISFACTION TOWARDS YAMAHA BIKE WITH REFRENCE TO COIMBATORE
CITY”, submitted to Sri Krishna Arts and Science College(Autonomous) affiliated to Bharathiar
University, in partial fulfillment of the requirements for the award of the Degree of Bachelor of
Commerce Banking & Insurance, is a record of original work done by VENKATESHAN S
during the period 2019-2020 of his/her study in the Department of Commerce Banking and
Insurance & Retail Marketing under my supervision and guidance and the dissertation has not
formed the basis for the award of any degree / diploma / Associateship / Fellowship or other
similar title to any candidate of any university.

Guide Head of the Department Principal

Viva voce conducted on:

Internal Examiner External Examiner

Place: Coimbatore

Date:

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 Sri Krishna Arts and Science College
(An Autonomous College Affiliated to Bharathiar University)
Re-Accredited By NACC with “A” Grade
NIRF 53rd Rank 2019/ 1st National Rank Swachh 2019,
Coimbatore - 641 008, Tamil Nadu.
 

DECLARATION

I, VENKATESHAN S , hereby declare that the project report entitled “A STUDY ON

CUSTOMER SATISFACTION TOWARDS YAMAHA BIKE WITH REFRENCE TO
COIMBATORE CITY ”, submitted to Sri Krishna Arts and Science College (Autonomous)
affiliated to Bharathiar University, in partial fulfillment of the requirements for the award of the
Degree of Bachelor of Commerce Banking & Insurance is a record of original work done by me
during the period 2019-2020. It has not formed the basis for the award of any Degree / Diploma /
Associateship / Fellowship or other similar title to any candidate of any university.

Place: Coimbatore Signature of the Candidate

Date:

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 ACKNOWLEDGEMENT

First and foremost I thank the almighty for endowing his immense blessing
that helped in each step, towards the completion of the project.

I express my heartfelt thanks to our Secretary Dr. K. Sundararaman,

M.Com., M.Phil., Ph.D., for providing me the facilities needed to complete this
project.

I take this opportunity to express my deep profound gratitude to our

Principal Dr. P. Baby Shakila, M.Sc., M.Phil., M.Ed., M.B.A., Ph.D., for all her
engagement, aspiring support and providing her healthy co-operation throughout
the course.

I express my thanks to our HOD Dr.C.Dhanalakshmi M.Com., M.Phil.,

MBA., Ph.D.,(Comm).,Ph.D.,(Mgt), PGDCA. for all her engagement and
aspiring support to complete this report.

My deepest thanks to (GUIDE NAME with Qualification) for guiding and

correcting various documents of mine with attention and care. She/He has taken
pain to go through the report and make necessary corrections as and when needed.

Finally I express my thanks to my parents who have given support and

encouragement in doing this report in a successful one.

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 NAME

TITLE OF THE PROJECT

S.NO. MODULES /CHAPTERS PAGE NO.

INDEX

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 LIST OF TABLES

TABLE PAGE
TITLE
NO. NO

Sri Krishna Arts and Science College, Department of Commerce BI & RM

 LIST OF EXHIBITS

EXHIBIT PAGE
TITLE
NO. NO.

Sri Krishna Arts and Science College, Department of Commerce BI & RM