REVISÃO – INGLÊS V

Semana 1 – At the hotel

Travelling is fun. However, you may feel nervous when you check in
at a hotel or when you need something and you don't know how to
ask for it. Let's learn some new English words and expressions to
make your experience in a hotel much smoother, pleasant and
comfortable. Shall we?

Dialogue 1: At the front desk

Hotel Receptionist: Good afternoon. Can I help you?
Mariana: Good afternoon. Please, I have a reservation in the name of
Brito.
Hotel Receptionist: Could you spell your name, please?
Mariana: B-R-I-T-O.
Hotel Receptionist: Let me locate your name in my computer.
Yes, Brito - a double room for a week, bed and breakfast included,
right?
Mariana: That’s right.
Hotel Receptionist: May I have your passport, please?
Mariana: Here you are.
Hotel Receptionist: Thank you. Could you fill in this form, please?

Let’s have a look at the chart below, paying attention to the most
common expressions used in the situation of the previous dialogue
checking in at a hotel.
To make sure you are getting what you paid for during your stay at a
hotel, among other details, it is a good idea to know the types of hotel
rooms available. Check the table below!
Single: a room assigned to one person. It may have one or more beds.
Double: a room assigned to two people. It may have one or more
beds.
Triple: a room assigned to three people. It may have two or more
beds.
Queen: a room with a queen sized bed. It may be occupied by one or
more people.
King: a room with a king sized bed. It may be occupied by one or more
people.
Twin: a room with two twin beds. It may be occupied by two or more
people.
Studio: a room with a studio bed - a couch which can be converted
into a bed. It may also have an additional bed.
Suite: a parlour or living room connected with to one or more
bedrooms.
Connecting rooms: rooms with individual entrance doors from the
outside and a connecting door between. Guests can move between
rooms without going through the hallway.

Have a look at some more useful vocabulary to communicate during

your stay at a hotel. Find below words and expressions about hotel
facilities, services, staff and amenities.
Hotel facilities are buildings or pieces of equipment that are provided
for a particular purpose. Hotel services are the different services
offered by the hotel as listed in the table. Hotel staff refers to the
people who work at a hotel. The hotel amenities are the items
provided in the rooms to make the guests’ stay more comfortable and
pleasant.
If you do not know the meaning of any of the words, try to find it in this
link or look it up in a dictionary of your preference.
It is very usual being asked to spell a name or something else so it is
important to know how to say the letters in English.
If you listened carefully to the dialogue at the hotel reception we have
just studied, you probably noticed some verbs used together with a
preposition. Sometimes it is just an expression like bring up (“Just
leave your suitcase here and the boybell will bring it up”) or look
forward to (“I’m looking forward to getting some sightseeing done”),
but this combination (verbs + prepositions) can also have a complete
different meaning and that is what is called phrasal verbs. Let’s now
learn a little more about this important grammar topic in English?
https://www.youtube.com/watch?v=LbdOdLCwLa4

After watching the video, you can probably understand a little better
the use of this verb + preposition combination. See some more
examples below:
Verb+preposition
ask for
check in or check out
fill in
wake up
look for
get in
get into
get off
get on
get out
go through
go up
Some of these verbs are used in their literal sense and are easy to
understand.
Example: I will ask the menu.
Others are used in their figurative sense and you have to know its
meaning.
Examples: I’m looking forward to getting some sightseeing done
(looking forward to here means
wait for or anticipate something pleasant)
He is always getting on at me (get on at here means to
criticize).
Mariana and Marta are checking out. Read the dialogue between
Mariana and the hotel receptionist. Then check the table below with
the most common expressions used in this situation.
Mariana: I'd like to check out, please. My name is Brito, room 202.
Here's the keycard.
Receptionist: Just a moment, madam... Here's your bill.
Mariana: Can you tell me what this charge is for?
Receptionist: That's for the room service you ordered last night.
Mariana: OK. Can I pay by credit card?
Receptionist: Yes, certainly.
Mariana: One more thing. I have a plane to catch this evening. Can I
leave my luggage somewhere in the hotel?
Receptionist: Yes, of course. You can leave it in the storeroom over
there.
Mariana: Thank you. Goodbye.
Receptionist: You’re welcome. We hope you had a pleasant stay at
the Philadelphia Hotel.
Below you will find the most common expressions (questions and
answers) used to check out a hotel.
In this link, you will find a text describing all the check out procedure
in a hotel.

How to check out of a hotel:

Part 1 - Preparing for check out.
Part 2 - Checking out at the front desk or online.
Part 3 - Packing your room for check out.
Each part is divided into some subparts. Read each of them carefully
and expand your vocabulary related to staying at a hotel.
Link: https://www.wikihow.com/Check-Out-of-a-Hotel
 Semana 2 – Getting around a new city

In this lesson, you’ll have the chance to get familiar with

useful vocabulary and expressions to get around a new city.
In this part of our lesson we are going to study English
vocabulary for some typical places of interest for tourists in a
new city.
https://www.english-at-home.com/tourist-conversations/

Situation 1 - Asking information about tourist spots in a new

city
Let’s start by watching a video and studying the main
expressions used to get information with the hotel concierge
about local tourist spots in Sydney, Australia. Note that in the
beginning of the video there are no subtitles, but the dialogue
is repeated with subtitles, which you may find useful. (1:18‘)
https://www.youtube.com/watch?v=4Iy_RisSIFg

Situation 2 - Booking a tour

https://learningenglishessentials.com/english-conversation-topics-booking-a-tour/

Situation 3 – Sightseeing
https://www.eslfast.com/robot/topics/travel/travel20.htm

Situation 4 – At the museum

https://www.youtube.com/watch?v=R2a1OSQArPA

Situation 5 - Buying souvenirs

https://www.youtube.com/watch?v=b1saLFWVJtI
 Semana 3 – Restaurant conversations
In this lesson, you’ll study vocabulary and expressions you
need to communicate in restaurants and a little bit about
tipping in different contexts.
Eating out at restaurants is usually the most common way to
have your meals when you are traveling. In this the lesson,
you will have the chance to get familiar with some vocabulary
and expressions used in English, which will help you to get
along well during your stay abroad. Here are some useful
questions the waiter and you, as a client, might ask. To listen
to these questions, access this link.
https://www.englishclub.com/efl/survival/restaurant-english/
In this module, we are going to see the difference between I
like… and I would like…
When you “like” something, it means that you always or
usually enjoy it.
When you “would like” something, it means that you want it
(at that moment).
Examples:
I like eating at restaurants.
I would like to eat at a restaurant this weekend.
Maria likes
She wouldn’t like chocolate for lunch.
Note:
“Would like” means “want”, but “would like” is more polite
than “want”. We use would like for polite requests and offers.
Some other examples:
I would like a cup of tea.
Martin would like some more coffee.
Joan wouldn’t like to eat at the restaurant.
Would you like to go to a nice restaurant on Saturday?
Where would you like to go?
In other words, “would like” is the polite form used when
asking and requesting something. It can be used in the
interrogative form to make an offer for example: Would you
like a coffee?
Contraction: “I’d like” is the short form of “I would like”.
https://www.youtube.com/watch?v=MzzTzGyFTAg

Semana 4 – Interpersonal communication skill

Have you ever been in a situation in which you forgot a word
you wanted to use? Or you didn’t hear well what the person
said? Or yet you needed to ask the other person to repeat
what had been said?

Do speakers of the same language face communication

problems? They certainly do. These situations are
completely normal and frequent. Probably they happen
because we are tired or with the attention focused on another
subject, or even due to external noises. Have you ever
experienced any of the following situations?

You've heard just part of the question or of the explanation.

Asking for repetition is a strategy used for oral
communication. When we do not understand or do not hear
well what the other person says we can use certain
expressions to ask to repeat the information.
Now, we invite you to reflect on the Asking for repetition
strategy as one of the strategies that can be used to facilitate
communication.
You could ask yourself ‘why should we learn different ways
to ask for repetition’? The answer is simple: if we use the
same question over and over again, it can cause discomfort
or be awkward to the person we are talking to.
But how do you ask to repeat in different ways in English?
Here are some examples:

Now, let's see how it works in a dialogue.

Listen to this part of Kathy and Melanie’s conversation
(minutes 4:22 to 4:47):
Check the transcript of their conversation below.
Kathy:
Asking for repetition is not only used in your mother tongue
but also when speaking in a foreign language.
Melanie: Could you repeat the last part of your sentence?
Kathy: I said… mother tongue but also when speaking in
a foreign language.
https://www.youtube.com/watch?v=8JlJfPCOGAk

You did not understand the other person's question or

comment. In some situations, when we are talking and we
are not sure if we understand what we hear, we can use two
strategies:
In some situations, when we are having a conversation and
we are not sure if we understand what we hear, we can use
mainly those two strategies: asking for clarification and check
understanding.
Observe another part of the same dialogue(minutes 6:05 to
7:58) you watched before:
We can see that the two strategies were used to improve
understanding in the situation.
Let’s see some more examples!
Note the expressions used to ask for repetition and
clarification in the dialogue below between a hotel
receptionist and a guest:

You forgot a word during a dialogue or an explanation...

Circumlocution is a strategy used to describe or define a
concept using several words. We talk around, that means we
may say the same thing using different words. This strategy
is a very useful resource because in addition to making the
conversation flow, it helps us to expand our vocabulary.
But how to do this in English?
In general, we begin our description by informing the
category (place, situation, device etc.) to which the word
belongs; then we inform you of its use / function (write,
photograph, communicate etc.), and finally we indicate the
type of material it’s made of (metal, glass, plastic etc.).
Have a look at this dialogue. It brings an example of
circumlocution:
Kathy: Excuse me, can you help me?
Ann: Sure.
Kathy: I need to get my… oh, I forgot the name… It's a…
It's a card. You use it to identify yourself and your institution.
It's made of paper.
Ann: Oh, you mean, your badge?
Kathy: Yes, that's it. Where can I get it?
Ann: At the registration desk in the main hall.
Kathy: Thanks.

Some verbs are followed by –ing (gerund). Let’s see some

examples.
Verbs used to express likes and dislikes:
Dislike enjoy hate like love
Examples:
I love dancing but I hate running.
2. Phrases with ‘mind’:
wouldn’t mind (= would like)
don’t mind (= I am willing to)
would you mind (= will you please…?)
Examples:
I wouldn’t mind having some chocolate milk and toasts.
I don’t mind waiting for a few hours at the airport.
Would you mind asking him to come with me?

How about watching this short to practice the strategy asking

for repetition as well as seeing some examples of the gerund
form (-ing) after the verb ‘mind’?
https://www.youtube.com/watch?v=3N4249i-RcM

Semana 5 – Conference welcoming dinner

Many conferences schedule times for socialization, whether
at the beginning, in the middle, or even at the end of the
event. Those moments are good to make personal and
especially professional contacts. If the social moment is the
first of the event, as in the case of our NAFSA conference
welcoming dinner, socializing may require some skills.
Some of those skills are related to aspects other than
language, such as being well dressed, making your badge
visible so that other people can see your name, your
institution and where you come from.
On the other hand, there are some skills which involve
cultural aspects and the English language itself. Those are
the ones we are about to start talking about.
Small talk
When you get to the conference welcoming dinner, you will
need to communicate with other participants of the event by
making small talks. But what is a small talk?
Small talk is an informal conversation that covers light topics.
Small talk helps to initiate relationships between strangers
and maintain cordial relationships when it occurs between
acquaintances. For example, between two people who are
colleagues, as they pass by each other in the cafeteria, the
dialogue could be like in this example:

As we sit at the table with strangers, we should always use

the expression:
As we all know, there are always topics that should to be
avoided in a small talk: religion, politics, personal information
etc.
For Americans, topics related to theater, books, food,
entertainment, sports, travel are always good talking topics.
For British people, topics such as the weather, their
surroundings, general news, children, sports are considered
good conversation options.
The dialogue you will see now shows some of the techniques
used for socializing in a small talk. Watch the video, listen
and pay special attention to the speakers. If necessary,
activate the subtitles.
https://www.youtube.com/watch?v=kGei8YsgIxo
Dr. Olivia Bernard: Hello, I’m Dr. Olivia Bernard.
Wallyson: I’m Wallyson Morris. Nice to meet you.
Dr. Olivia Bernard: Where are you from?
Wallyson: I am from São Paulo, Brazil. Where are you from?
Dr. Olivia Bernard: I am originally from New York, but I now
live in Denver.

It is very common to hear:

Where are you from?
Where do you come from?
In these cases, we can answer: I’m from Brazil. I’m Brazilian.

When you are in an international context as a conference, for

example, it is very important that you know more about
nationalities to communicate with people from different parts
of the world. Knowing about nationalities does not only mean
being able to distinguish how one writes or pronounces the
name of a country, but also to understand cultural
differences.
How about knowing more about some countries, their capital,
government type, currency, population, language? You can
learn lots of interesting cultural facts about many countries
around the world.
Dr. Olivia Bernard: Great. It is a beautiful setting and we have
a lot of outdoor activities like skiing and mountain biking.
What is it like in São Paulo? I visited Brazil once, but I stayed
in the northeast. I remember the people being very friendly.
I’d like to visit the South of Brazil someday.

Wallyson: São Paulo is wonderful. It is such a big city that

you can find all sorts of activities, food, and cultural events.
Sometimes the traffic can be bad, though.
To ask about places, we usually use:
How is living in Denver?
What is it like in São Paulo?
There are several ways to answer, from the simplest, using
adjectives such as:
Great! It is a fantastic place.
Or even a slightly more complex answer that describes the
place where you live by using other adjectives such as:
Great! I live in a residential area.
To improve your vocabulary to better describe the place
where you come from or where you live, we have selected
some words and expressions which might be useful. Click on
the link and then on the audio icon to listen and repeat the
pronunciation:
residential area
(characterized by private residences)

lively bars and restaurants

(bars or restaurants with a good atmosphere)
inner-city
(the central part of a city where people live and where
conditions are often poor)

high-rise flats
(multi-story apartments)

a sprawling city
(a city that has grown over time and which covers a wide
area)

fashionable boutiques
(fashionable clothes shops)

on the outskirts
(The part or region remote from a central district)

pavement cafes
(cafes with tables outside on the pavement)

local facilities
(local buildings or services serving the public)

in the suburbs
(the outer area of large towns and cities where people live)
office blocks
(a large building that contains offices)

traffic congestion
(heavy traffic making it difficult to move around a town or city)

retail parks
(large supermarkets and shopping centres outside of the
town or city)

chain stores
(well-known brands with shops in multiple cities)

places of interest
(buildings that have a particular interest for visitors)

upmarket shops
(expensive fashionable shops)

The important thing about small talk is to know how to react

in situations where the other person says something that is
positive, happy or pleasant. In these situations, you can use
expressions such as:

Really?
That’s amazing!
That’s incredible!
That’s fantastic!
You’re joking!
You’re kidding.

If, on the other hand, the other person mentions something

sad, unhappy, negative, you can use:

Oh, no!
That’s awful!
That’s terrible!
Really?
Sorry, that’s disappointing.
How terrible!

When talking to someone, one should pay attention to the

speaker to know whether or not to agree with him or her.
Example: “It’s a lovely weather, isn’t it?”
As we listen to this question, it's clear that it's an invitation for
you to agree. This short question asked at the end of a
statement is called question tag. Do you know how it works?
If you haven’t studied this topic before, watch this very
didactic video class about this important topic in English.
https://www.youtube.com/watch?v=idE5on3Lv-U

Now, let’s review the video explanations, checking these

further examples.
Question tag
Question tag is part of the English language structure. This
short question asked at the end of a statement asks the other
person to make some kind of comment for the conversation
to continue. As mentioned in the previous video class, it is
built mechanically, see the following examples:

Question-tags are used in two contexts:

When we have a positive statement, we use a negative
question tag, for example:
You can speak English, can't you?
When we have a negative statement, we use an affirmative
question-tag, for example:
They didn't leave, did they?
As we can see in the examples above, the question tag is
formed with the auxiliary verb, right? So let's see some other
examples:
positive statement + negative question-tag
negative statement + positive question-tag

It is very important to pay attention to the intonation of the

question tag. The stress can be at the last word like in this
example:
You don’t speak French, do you?
This elevation in the voice means that the speaker is not sure
what he or she is saying and wants to know the answer. You
can answer yes or no.
But if at the end of the sentence the voice is down, for
example:
You don’t speak French, do you?
This means that the speaker is checking information or
confirming it. In the case of the example above, your answer
should confirm the negative statement, that is:
No, I do not.
 Semana 6 – Listening to an opening talk

To listen means to understand, to feel, to perceive, to sense,

to realize.
And active listening means:
 You hear what people are really saying;
 You hear not only the words but you become aware of
the whole situation;
 You try to understand the whole message in terms of its
main ideas.

When we are actively involved in listening, we understand

the message through the words we hear, the sounds (tone of
voice, accent, pauses, rhythm) and the body language.
How can you show that you are actively involved? We
suggest you:
 Make eye contact.
 Show the speaker you are following what he or she is
saying by using facial expressions and head nods.
 Ask questions to keep conversation going.
 Use paraphrasing whenever you feel the need to
improve your understanding.
 Avoid interrupting the speaker.
 Avoid distracting noises and gestures.
 Don’t overtalk
Body language can show us:
 How much we are involved with or interested in
something or somebody;
 How much we like or dislike things;
 If we understand what the speaker is trying to say.
The nonverbal communication can:
 Affirm;
 Contradict;
 Reinforce;
 Complement;
 Substitute.

For the gist we listen to:

The general idea of what is being said;
Who is speaking to whom;
Why and how successful the speaker communicates his or
her point.
Example: You are at the conference and you decide to attend
the presentation of a speaker that you don’t know. You are
not sure if what the speaker is saying interests you or not. So
you listen to the general idea of what is being said and make
your decision: staying or leaving.

For specific information

We don’t listen to understand everything but only a very
specific part of the information.
Example: At the conference, you decide to attend the
presentation of a popular speaker in your area because you
need to know some specific information about his research.
So you focus only on the information you need and take
notes.

In detail
We need to understand every word because we don’t know
what kind of information we need.
Example: At the conference, your supervisor is giving a
lecture and everything that he is saying is important for your
research. You sit down, focus and write as much as you can.
If you have a mobile, you can also record the information so
that you can add more details later.

To infer something
We want to know how the speaker feels, for that we are going
to pay attention to her body language.
Example: At a session in the conference, the speaker seems
nervous because he/she repeats himself/herself a lot and
sometimes stutters.

Types of Listening
Information Listening
If we think of our day-to-day listening, we will see that much
of our listening events can be considered listening for
information. We need to be able to identify the main message
of what is being said to consider our listening successful.
Example: You are at the hotel, the conference will start
tomorrow and you need to know about the weather in
Philadelphia to know what you will wear. Is it hot or cold
there? What do you do? You can watch TV and listen to
Philadelphia’s weather forecast to know specifically about
the temperature.

Critical Listening
In this type of listening we are always judging what the
speaker says by evaluating his arguments using body
language.
Example: At the conference, the speaker is giving a lecture
about the water shortage in our planet. He says that in a very
near future, we are going to pay more than 10% of our
income for this precious liquid. You nod your head
affirmatively because you agree with him.

Appreciative Listening
In this type of listening we want to satisfy our needs and goals
and our appreciation varies depending on our individual
tastes. In this type of listening, our memories can evoke
pleasant or unpleasant experiences that influence the
listening process.
Example: You are attending a cultural session in the
conference and they are presenting a jazz group. Among the
songs they are playing, there is one that you particularly like:
California dreaming!

Empathetic Listening
In this type of listening, we pay attention to the speaker’s
feelings and emotions and generally, we show mutual
understanding to what is being said.
Example: You are attending a session where the speaker is
talking about a learning project that has been developed in a
slum area. He describes the poor conditions the children live
in and shows enthusiasm when he talks about the first
impacts of the project on the children’s lives. You can
understand how he feels because his research setting is
similar to many situations you know in Brazil.

Tip!
What to pay attention to in a speech?
Listening to a speech in a foreign language tends to be
difficult because we don’t know what to pay attention to. Here
we have a set of questions that can guide you how to focus.
Before the speech
Was the speaker introduced? How? Did the introduction
mention the topic or theme of the speech?
Speech opening
Did the speaker use a joke? A story? A controversial idea?
Some statistics? An image?
The speech objectives
Ask yourself what the speaker’s goal was: to inform? To
entertain? To persuade? To teach something?
The speech body
Did the speaker use examples or statistics to support his
argument?
Did he use metaphors to help understanding?
Was the speech logically organized?
The speech conclusion
Did the conclusion reinforce the message, summarize the
main points, re-estate the initial purpose and/or call for
action?
After speech
Did you like the speech? Were you convinced? Were there
any original ideas?

In this section, you will be familiar with some adjectives which

can determine the “tone” of welcoming speeches’ phrases.
See the list below and click on each adjective to check the
meaning and the pronunciation.

What kind of welcome can you hear or would you like to offer
in a welcome speech? Here is a selection. To see the
complete list and examples, please access this link
In general, a welcome phrase can be:
warm hearty cheerful
glad
friendly
delighted
appreciative
agreeable
pleasing
grateful
favored
big