User Manual SPM PDF

SPM USER GUIDE
USER REGISTRATION
COMPANY REGISTRATION
SUBMIT APPLICATION
InvestMalaysia Online Portal

SPM User Guide
Table of Contents
Chapter 1 INTRODUCTION ....................................................................................... 3

1.1 Intended User .................................................................................................... 3
1.2 Web Browser ..................................................................................................... 3
1.3 URL .................................................................................................................... 3
Chapter 2 INVESTMALAYSIA ONLINE PORTAL ..................................................... 4

2.1 How to access InvestMalaysia Online Portal ..................................................... 4
2.2 Forgot Password ................................................................................................ 5
2.3 User Registration ............................................................................................... 8
2.4 Company Registration...................................................................................... 14
2.5 How to Log In ................................................................................................... 17
2.6 Common Fields and Definitions ....................................................................... 18
2.7 Process Flow ................................................................................................... 21
Chapter 3 QUICK GUIDE ......................................................................................... 23

3.1 IT Helpdesk ...................................................................................................... 23
3.2 MIDA Payment ................................................................................................. 24
3.2.1 Preparation of document before Registering/Buy Certificate........................ 25
3.2.2 How to do Payment ...................................................................................... 26
3.2.3 System Flow Diagram for Payment on Digital Certificate Service ................ 36
3.2.4 How to Re-Upload Document Register Certificate Pending ......................... 37
3.2.5 Set Pin & Answer of the Certificate .............................................................. 40
3.2.6 How to Reset Pin and Answer of Certificate................................................. 43
Chapter 4 SPM APPLICATION ................................................................................ 46

4.1 Dashboard ....................................................................................................... 46
4.2 SPM Manufacturers in the Principal Customs Area (PCA)............................... 55
4.3 SPM Companies Engaged In a Hotel Business ............................................... 68
4.4 SPM Haulage Operators .................................................................................. 86
4.5 SPM Aerospace Maintenance, Repair & Overhaul (MRO) ............................. 103
4.6 Print Preview Application ............................................................................... 122
4.7 Application Returned by MIDA Due to Incomplete Information ...................... 123
4.8 Acknowledgement Email when Application is Received and Being Processed127
4.9 Email Notification when Application is Successful ......................................... 128
Chapter 5 HOW TO ADD AUTHORISED PERSON ............................................... 130

5.1 Update Company Profile ................................................................................ 130
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Chapter 1 INTRODUCTION
This user manual will walk you through the process of external user registration, company
registration as well as submitting an application by providing step-by-step instructions with
illustrations to help you understand each step.
1.1 Intended User
This user manual is targeted for:
 Business user
 Public
1.2 Web Browser
Best viewed in 1024 x 768 using Google Chrome or Mozilla Firefox. This website is mobile
responsive.
1.3 URL
https://investmalaysia.mida.gov.my
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Chapter 2 INVESTM AL AYSI A ONLINE PORTAL
2.1 How to access InvestMalaysia Online Portal
InvestMalaysia can be access by follow below instruction.
1. Open web browser.

(Refer Chapter 1 Introduction – Section 1.2 Web Browser)
Insert URL: https://investmalaysia.mida.gov.my
Press [Enter] button on your keyboard.
InvestMalaysia page will be displayed.
2
5 6 7 8
4 3
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2. ‘Forgot Password?’ link to reset InvestMalaysia password.

(Refer Chapter 2 INVESTMALAYSIA ONLINE PORTAL - Section 2.2 Forgot
Password)
3. ‘Register’ button for new user registration.
(Refer Chapter 2 INVESTMALAYSIA ONLINE PORTAL - Section 2.3 User
Registration)
4. ‘Log In’ button to login to the system.
(Refer Chapter 2 INVESTMALAYSIA ONLINE PORTAL - Section 2.5 How to
Log In)
5. ‘User Guide’ button to download the SPM user guide.
6. ‘IT Helpdesk’ button to access MIDA IT helpdesk page.
(Refer Chapter 3 Quick Guide - Section 3.1 IT Helpdesk)
7. ‘MIDA Payment’ button to access MIDA payment channel.
(Refer Chapter 3 Quick Guide - Section 3.2 MIDA Payment)
8. ‘FAQ’ button to access Frequently Asked Questions (FAQ) page.
2.2 Forgot Password
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1. Click ‘Forgot Password?’ and Forgot your password? popup will be displayed.
2. Enter your email address (must use email that have been registered).
3. Click ‘Send Link’ button an email notification will be sent to your email.
4. System will display above message if you enter invalid username.
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5. Go to your email account.

At Inbox, find an email with title ‘InvestMalaysia Reset Password Request.
Click on the email. Open your email and click the link and Reset Account
Password page will be displayed.
6. Enter your new password; and

7. Re-enter new password.
8. Click ‘Reset Password’ button.
System will redirect to ‘InvestMalaysia’ login page.
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2.3 User Registration
1. Click ‘Register’ link.

Create Account page will be displayed.
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5 6
9 10 11
12
13
Enter your details such as: (All fields are mandatory)

2. Name *
3. Designation *
4. Email *
5. Password *
6. Confirm Password *
7. Phone Number *
8. Address *
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9. Country *
10. State *
11. City *
12. Postcode *
13. Click ‘Register’ button.
14
14. System will display message ‘Registration Successful’.

System will sent an email with verification link.
15
15. Go to your email account.

At Inbox, find an email with title ‘InvestMalaysia Account’.
Click on the email.
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16
16. Click the verification link ‘Confirm My Email Address’.

Web browser will go to InvestMalaysia page.
System will display message ‘Thank You For Registering With MIDA’.
17
17. Click ‘Proceed to login!’ button.
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18
19
20
18. Enter your username (must use email that have been registered);
19. Enter your password; and
20. Click ‘Log In’ button
21 22
System will redirect to ‘Welcome to InvestMalaysia’ page.

21. ‘Register Your Company’ button to register your company.
(Refer Chapter 2 Quick Guide - Section 2.5 Company Registration)
22. Click ‘Update Profile’ button.
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23 24
23. Update all the user profile details and click ‘Save’ button.
24. This screen also allows the user to change the password.
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2.4 Company Registration
A new registered InvestMalaysia user will be greet with a message for company
registration.
System will redirect to Company Validation page. User are required to insert company
details for InvestMalaysia to check whether the company profile exist in MIDA.
For new company, user need to fill-in and submit the company details.
2 3
1. Enter the exact details for Company Name (This includes symbol characters (.)
and abbreviations (Sdn Bhd));
2. Registration Type;
3. Company Registration No.; and
4. Click ‘Validate Company’ button.
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5. If the company is registered with MIDA, system will display above message.
6. If the company is not registered with MIDA, system will display above message.
7. Click ‘Register’ button to register new company.
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9 10 11
12
13 14 15
16
17
18
Enter your company details such as:

8. Date of Incorporation *
9. Income Tax Reference No.
10. SOCSO No.
11. EPF No.
12. Address *
13. State *
14. City *
15. Postcode *
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16. Company Website

17. Company Document Attachment (Latest SSM company profile)
19
20
19. System will prompt above message. Once the result is ready, user will receive an
email.
20. The approved company profile will be displayed in user’s dashboard.
2.5 How to Log In
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System will redirect to ‘Dashboard’ page
2.6 Common Fields and Definitions
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No. Field Description
1. Textbox A box that allow user to type-in information. Usually, it has

characters limit.
If there is an asterisk (*) mark at the textbox, it means the

information is required/mandatory.
2. Button An item that allow user to click and it will respond according
to it’s purpose; usually denoted as the button’s name.
3. Radio button A selection features that allows the user to choose only ONE
selection from the data sets. Usually it’s round-shaped.
4. Check Box A selection features that allows the user to check/uncheck

selections from the data sets. Usually it’s box-shaped.
5. Dropdown A features that allows user to select a value from a series of

option. Usually when user click a dropdown, a list of options
will be displayed vertically and user may select one value
from the list.
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No. Field Description
6. Calendar A features that allows user to select a date from a calendar

and/or time from a time range.
7. Success Message A message that is displayed once an action taken was

successful. It is displayed in green color.
8. Error/Failure A message that is displayed once an action taken was failed.

message It is displayed in red color.
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2.7 Process Flow
Below are the process flow for SPM application:
3
8
5
6
4
No. Process Flow
1. SPM Application:
a. SPM Manufacturers in the Principal Customs Area (PCA)
b. SPM Companies Engaged In a Hotel Business
c. SPM Haulage Operators
d. SPM Aerospace Maintenance, Repair & Overhaul (MRO)
2. Applicant can create new application and save as draft.
3. Sign (by authorised user) and Submit application to MIDA. The applicant shall
receive notification email.
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No. Process Flow
4. MIDA may return the application to the applicant if the application form is
incomplete.
5. Applicant can re-submit the application again.
6. If the application is complete MIDA will send you an acknowledgment email and
accepted for processing.
7. MIDA shall review, sign and approve the application.
8. The applicant shall receive an email notification and confirmation letter.
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Chapter 3 QUICK GUIDE
3.1 IT Helpdesk
1. Click ‘Create New Log’.

Helpdesk online application page will be displayed.
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3.2 MIDA Payment
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3.2.1 Preparation of document before Registering/Buy Certificate
This facility is to register/buy digital certificate in order for user to submit digitally sign
on the application. This certificate can be reused any application since only one
time registration is required for two (2) years.
If user has already registered/buy certificate, please skip this chapter.
Before proceed to register certificate please scan/save three(3) document in pdf format
and keep in your PC/Laptop. These document are needed during the registration of
certificate.
 IC authorized person
 Authorized letter (please refer below)
 Payment slip / receipt (refer next page on how to do payment)
Sample of Authorized Letter
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3.2.2 How to do Payment
Payment shall be made via Online MIDA Payment Channel.

MIDA Payment Channel Portal is an internet based payment gateway that allows real-
time payments for online purchases of products, services or bill payments using FPX
service.
 Browse the official MIDA Payment Channel Portal website which can be
accessed via URL: https://mpaychannel.mida.gov.my/
i. Click Create New Account link to start creating new account /registration. If
user already have account please proceed to login.
ii. You will get the screen page below.
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1. STEP BY STEP
1.1 CREATE AN ACCOUNT
The user must create their username and password for the first time in
order to get the account activate. Please follow below steps:
i. Click Create New Account at login page.
ii. Enter your details such as Username, Password, Email, Company
Name, Company Registration Number, Registered Name,
Telephone and Address.
iii. Click Company radio button at Account Type. You may see as shown
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below:
iv. Tick the checkbox

v. Click Submit button. Once you successfully submit, you will get an
email notification on your account information
vi. Click Home button at below page if you wish to exit the screen.
vii. Enter your Username, Password & Captcha into your Login
Information.
viii. Click Login button to proceed to the next level. If user forgets the
password please refer next page.
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1.2 FORGOT YOUR PASSWORD
i. Click on Forgot Your Password then enter your email address (must use
email that has been registered).
ii. Click Reset button.
iii. An email notification will be sent to your email address.
1.3 CHANGE PASSWORD

User must login first to the system.
i. On top right page, click Change Password link.

ii. In the New Password field, enter your new password.
iii. In the Repeat New Password, enter again your new password.
iv. Once the passwords match, click SUBMIT button.
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v. An email notification will be sent to your email address.
1.4 TYPE OF PAYMENT

i. By Default, if your Account Type is Company, you will get the screen for two
(2) type of payments after login which are:
 Digital Certificate Service
 Other Service Fee
ii. Click Enter button at Digital Certificate Service box. You will see the
information as shown below.
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iii. Select the Quantity. The Total Amount (RM) will be automatically displayed.
Then click Submit button.
1.5 LIST OF PAYMENT

i. On this page, the system will automatically display your list of payment item
as shown below.
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ii. Please verify the information first.

iii. If you wish to add quantity, click UPDATE PAYMENT button.
iv. Click PAY NOW button to proceed to next level.
v. A prompt message will be displayed. Click YES button to proceed. Click NO
button, the screen will remain.
1.6 CONFIRMATION
i. On this page, the system will redisplay your list of payment and you are
required to select the bank for Internet Banking as shown below.
ii. You may enter your email address to receive transaction status.
iii. Please read all information stated under Payment Method FPX.
iv. Select your bank from Bank Name list.
v. Click PROCEED button to start online banking. You will see the online banking
page. E.g. (CIMB clicks, Maybank2u, etc.)
If you wish to discontinue the payment, click MIDA logo and you will be redirected to page for
Type of Payment.
1.7 ONLINE BANKING

i. You must have an Internet Banking Account in order to make transaction
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using FPX service.

ii. Once you select your bank and click PROCEED button at Confirmation page
you will be redirected to online banking login page.
iii. After successful transaction, 2 email notifications will be sent to your email
address which are:
 Email on payment receipt sent by MIDA.
 Email for FPX transaction status sent by FPX service.
1.8 MIDA PAYMENT RECEIPT

i. You will get MIDA Payment Receipt as shown below.
ii. If you wish to print or to save in pdf format, click PRINT button.
iii. If you wish to return to page for Type of Payment, click HOME button.
iv. You may retrieve your previous MIDA Payment Receipt by clicking My
Payment link >click MIDA Transaction ID record link as shown below.
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1.9 FAQ’s
The first time you login to access MIDA Payment Channel Login Page, you
will need to do the following:
1. Click here to see more details.
Login Issues
Some general things to note if you are having trouble logging in
1. Incorrect Username or Password.
Make sure you're using the correct Username and Password. Refer to the
email sent to you during the creation of the Username and Password.
2. I've forgotten my password or I can't remember my Username or Password.
It happens! In order to retrieve both, you will need to take below steps.
i. First, request your password by clicking Forgot Password on the login
page.
ii. We will resend the Username and Password to the email address for the
account created.
iii. If you're not sure about your email address created under MIDA Payment
Channel. Then, please call MIDA Customer Service at 03-22673633.
3. How can I tell if I'm logged in?
If you are logged in, you will see page with your registered name being
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displayed at top right corner of the page. If you are not logged in, you will see
the Login Page.
4. Still having problems logging in?
Send an email to sales_finance@mida.gov.my and include your company
name and contact details.
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3.2.3 System Flow Diagram for Payment on Digital Certificate Service
User 1.-To create User Name,

Password & Account Profile
and also;
2.-To choose User Account

Type:
 Company
1st time user Yes Create New Account

login
3. -For Account Type: Company:

Please choose Type of No
Payment:
 **Digital Certificate Service
 Other Service Fee Login
View / Edit User Profile **Choose, View & View/Reprint My Payment

Confirm Type of Payment
Choose Bank
Pay via Online

Banking
Email Notification:
-Create New Account
-Forgot Password
-Change Password
-Payment Receipt View / Print / Save
Payment Receipt
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3.2.4 How to Re-Upload Document Register Certificate Pending
If MIDA detect any problem upon the request of certificate such as missing document,
user will get email as below, so the approval will pending until user re-upload again all the
document to the system.
1. Just click on the link provided inside the email. Then it will open the page. Login
using username and password created during register certificate.
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2. Click on Pending user confirmation tab.
3. Click on Update confirmation button.
4. Click on page 4 then upload again all documents.
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5. Click on finish button and came out popup, tick the box and click submit.
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6. Now users need to wait for the approval certificate email.
3.2.5 Set Pin & Answer of the Certificate
Once MIDA AP approved the certificate, user will get approval email as below.
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1. Click on the link inside the email to set PIN and Answer of the certificate.
2. System will show page as below
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3. We advised user to put PIN number in small letter case and something that easy to
remember. PIN must be minimum 8 character mix with at least one number,
example ‘company1’.
4. User must select three different questions and then put the answer of each
question. Answers can be anything example ‘company1’. We advised the answer
for all question put same answer as sample image above. This will help user to
easily remember.
5. Finally click submit button and now user can submit any import duty application
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unlimited within the period of certificate (2 years validity of certificate).
3.2.6 How to Reset Pin and Answer of Certificate
During submission of duty exemption application, if user forget the PIN & Answer can be
reset by following below step.
1. Go to https://1crs.digicert.com.my and click on Login. Put the username and
password (this username and password are created during register certificate, if
user forgot the username or password then click on the link forgot username or
password.
2. Once login click on Certificate Management
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3. Then click on Action, and then click on Reset PIN
4. On popup click ok, system auto sent the email to user
5. Once user got the email reset PIN&Answer, just click on the link given inside the
email.
Dear Mr/Mrs,
Please click on the link below to reset the PIN & Answer of the certificate
URL Website :- http://1crs.digicert.com.my/ManagementRoaming

Note: This link will expire within 1 hour.
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Thank You.
6. Then came out the page to reset as below, put the new PIN and set new answer
for all the questions, then click submit. How to set PIN& Answer please refer
guideline at 3.2.5.
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Chapter 4 SPM APPLICATION
4.1 Dashboard
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7
6
4. Task Application shall display a task list that needs to take action by the
applicant.
Total in Progress Application shall display in progress application list.
Total Completed Application shall display completed application list.
5. Task List shall display a task list that needs to take action by the applicant.
6. List of application for the company.
7. Click ‘Update Profile’ link.
Company Profile page will be displayed.
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8. Update the company’s profile and all required details:

a) Date of Incorporation *
b) Income Tax Reference No.
c) EPF No.
d) Socso No.
e) Address *
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f) Poscode*
g) Region *
h) Country *
i) State *
j) City *
k) Company Website
l) Company Background *
m) Particular Board of Director *
n) Contact Person *
o) Authorised Person (Position: Manager and above) *
9. Click ‘+ Add Record’ button.
a) Fill-in all details and click (save) button.

b) System will save and display the particular board of director.
10
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10. Click ‘+ Add Record’ button.
a. Fill-in all details and click (save) button.

b. System will save and display the contact person.
11
11. Upon submission of the application form, it is required to select an Authorised

Person. If there are none, system will not allow the form to be submitted.
c. Click ‘+ Add Record’ button.
d. Fill-in all details and click ‘Verify Digicert’.
e. A pop-up will appear and click ‘Register’ button.
12
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System will redirect to POS Digicert – 1CRS Certificate Request Application
Form.
a) Step 1: Personal Information
b) Step 2: Company Information
c) Step 3: Select Package
d) Step 4: Document & Payment
13
13. Complete the payment & submit the application. System will display the application
is being processed.
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14
14. Click ‘HERE’ link to login to 1CRS page and view the application status.
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16
15
15. At homepage, go to Certificate > View Status. You may check the certificate
details and status here.
16. Click on the icon to expand all the details of the Digicert.
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17. Logout.
18
18. Click ‘Update’ button and details will be saved in the system. All of these details
will be auto-populated in the application form automatically. Any future changes of
the company details, shall be done at this page.
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4.2 SPM Manufacturers in the Principal Customs Area (PCA)
1. Open web browser.

2. Insert URL: http://investmalaysia.mida.gov.my
3. At InvestMalaysia login page, insert:

a) Email;
b) Password; and
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c) Click ‘Log In’ button.
4. At Dashboard, click [My Applications]

5. System will redirect to ‘Application’ page
6. Click [Create New Application]
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7. Select:
a) Application for: Confirmation Letter for Exemption
b) Sector: Manufacturer
c) Type of Application: New
d) Main Industry
8. Click [Create Request]
9. System will redirect to ‘Company Section’
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10. Fill-in required details in:

a) Company
b) Contact Person
c) Company Background
d) Particular Board of Director
11. Click [Next]
12. System will redirect to ‘Previous Approval Records’
13. Fill in required details in:
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a) Approval of Manufacturing Licence/Permit under the Petroleum

Development Act, 1974
b) Confirmation Letter for a Company Exempted from Manufacturing
License (ICA 10) (if applicable)
c) Incentive Granted from MIDA and/or other Ministry/Agency (if applicable)
d) Grant Granted from MIDA and/or other Ministry/Agency (if applicable)
14. Click [Next]
15. System will redirect to ‘Project Cost’

a) Cost
b) Rental/Lease (if applicable)
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17. Click [Next]

18. System will redirect to ‘Financing Details’

a) Shareholder’s Fund
b) Equity Structure
i. Malaysian Bumiputera
ii. Malaysian Non-Bumiputera
iii. Foreign
20. Click [Next]
21. System will redirect to ‘Finished Product’
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a) Finished Products
23. Click [Next]
24. System will redirect to ‘Supporting Document’.
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25. Upload mandatory document (denoted as ‘*’ sign) by click [Upload File]
26. System will display pop-up message ‘Upload File’
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27. Click ‘browse to upload’

28. System will open windows file upload
29. Select a file and click [Open]

30. System will display the filename and ready to be uploaded.
31. Click [Upload]

32. System will display the filename at ‘Supporting Document’
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33. Click [Next]

34. System will redirect to ‘Declaration’
35. Click the dropdown ‘Name’

36. Select an Authorised Person from the dropdown list
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37. System will auto-fill:

a) Identity No./Passport No.
b) Designation
38. Click [Save]
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39. System will display:
40. Click [Submit] and a popup message will appear to verify Digicert.
41. Insert PIN and click [Confirm].

43. System will show above pop-up message as the submission is successful. Now
user may wait for the notification email from MIDA regards the further process.
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4.3 SPM Companies Engaged In a Hotel Business
1. Open Internet Browser

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a) Email
b) Password

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7. Select:
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b) Sector: Hotel Operator
c) Type of Exemption
d) Type of Application: New
e) Main Industry
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a) Company
b) Contact Person
11. Click [Next]
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a) Incentive Granted from MIDA and/or other Ministry/Agency (if applicable)
b) Grant Granted from MIDA and/or other Ministry/Agency (if applicable)
14. Click [Next]
15. System will redirect to ‘Premise/Operational Address’
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16. Fill in required details in ‘Premise/Operational Address’

17. Click [+Add Record]
18. System will add new row to insert address details
19. Fill in required details:
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a) Address
b) Country
c) State
d) City
e) Postcode
20. Click (save) button

21. System will save and display the address
22. Click [Next]

24. Click on the (expand) button to expand the project cost details
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a) Cost
26. Click [Next]
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b) Equity Structure
iii. Foreign
29. Click [Next]
30. System will redirect to ‘Hotel Facilities’
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32. System will display the ‘Hotel Facilities’ details

33. Fill in required details
a) Value
34. Click [Next]
35. System will redirect to ‘Supporting Document’
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42. Click [Upload]

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44. Click [Next]


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b) Designation
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49. Click [Save]


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4.4 SPM Haulage Operators
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a) Email
b) Password

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7. Select:
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b) Sector: Haulage Operator
e) Main Industry
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a) Company
b) Contact Person
11. Click [Next]
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a) Incentive Granted from MIDA and/or other Ministry/Agency (if applicable)
b) Grant Granted from MIDA and/or other Ministry/Agency (if applicable)
14. Click [Next]
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a) Address
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b) Country
c) State
d) City
e) Postcode

21. Click [Next]

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a) Cost
25. Click [Next]
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b) Equity Structure
iii. Foreign
28. Click [Next]
29. System will redirect to ‘Details on Prime Mover and Container Trailer’
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30. Fill on required details:

a) Prime mover
b) Container trailer 20’
c) Container trailer 40’
31. Click [Next]
32. System will redirect to ‘Supporting Document’
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39. Click [Upload]

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41. Click [Next]


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b) Designation
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46. Click [Save]


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4.5 SPM Aerospace Maintenance, Repair & Overhaul (MRO)

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a) Email
b) Password

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7. Select:
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b) Sector: Aerospace MRO

e) Main Industry
9. System will redirect to ‘Company’
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a) Company
b) Contact Person
11. Click [Next]
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a) Tick/Untick (if applicable)
b) Latest approval or certificate of CAAM, FAA Form, EASA form or other
equivalent certification related to MRO activities certified by international
or local organization
c) Tax Incentive Approved (if applicable)
d) Certificate, permit or any other related approval (CAAM, EASA, FAA or
other equivalent certification related to MRO activities certified by
international or local organization)
14. Click [Next]
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16. Fill in required details in ‘Premise/Operational Address’

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a) Address
b) Country
c) State
d) City
e) Postcode

22. Click [Next]

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a) Cost
26. Click [Next]
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b) Equity Structure
iii. Foreign
29. Click [Next]
30. System will redirect to ‘MRO Activities’
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32. System will add new row to insert MRO details

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35. Click [Next]

36. System will redirect to ‘Item 33A and/or Item 33B’

a) List of Machinery, Equipment and Specialised Tools (Item 33A)
b) List of Spare Parts, Components, Materials and Specialised
Consumables Goods (Item 33B)
38. Click [Next]
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39. System will redirect to ‘Supporting Documents’
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46. Click [Upload]

48. Click [Next]

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b) Designation
53. Click [Save]

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4.6 Print Preview Application
This system provides the facility for you to print the application form either before/after you
submit the application.
1. To print preview, at the application form header click the icon.
2. Web browser will save and display/preview the application form. You may
review and correct the application form before submitting to MIDA.
*Please take note that this features is only for preview purpose only. If you
have any changes, please amend in the online application form. Changes made
from this softcopy will not be reflected in the system. Only changes made in the
online form will be entertained by MIDA Officer.
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4.7 Application Returned by MIDA Due to Incomplete Information
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If the application has been returned by MIDA, system will email to user as sample below:
1. User must login back to https://investmalaysia.mida.gov.my and amend the

necessary section that incomplete. Once logged in to InvestMalaysia Online
Portal, you will see the Application Status is ‘Returned’.
2. Click the [Application No.] to open the application and do the necessary
changes as mentioned in the email.
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3. To ensure you will update/amend the right section, check the ‘bubble’ icon;
which mean that particular section has a comment made by MIDA Officer.
4. Click on the to see the details.
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5. You may reply/add comments by inserting text at the provided section.

6. Click [Comment] to display the message. Please note that both of you and
MIDA officer can see these comments.
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4.8 Acknowledgement Email when Application is Received and Being

Processed
Once your application is complete and MIDA Officer is satisfied with all the information, it
will be accepted for processing. You will be notified with an email as below:
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4.9 Email Notification when Application is Successful
Once the application has been processed and approved by MIDA, you will receive email
notification.
1. Login to https://investmalaysia.mida.gov.my.
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2. Check the status at your application status.
3. Click the Application No.
4. Click the button and automatically download the

Confirmation Letter.
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Chapter 5 HOW TO ADD AUTHORISED PERSON
5.1 Update Company Profile
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4. Click ‘Update Profile’

System will redirect to ‘Company Profile’ page
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5. Scroll down and go to the ‘Authorised Person’ section.
6. Click button.
7
8
7. Fill-in required details.
8. Click and all the information will be saved.
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9. Once the information has been saved & displayed, scroll to the right and click
‘Verify Digicert’
A Digital Cert popup will appear.
10
System will redirect to POS DIGICERT – 1CRS CERTIFICATE REQUEST

APPLICATION FORM.
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11
11. Step 1 - 4: Personal Information
 Username
 Password
 Confirm Password
 Security Image (Need to pick 1 out of 8 images)
 Security Phrase
* Please note all of this information are important to be remembered as 1CRS is not
the same as your InvestMalaysia credentials.
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12
12. Step 2 - 4: Company Information
All the info will be auto-populate from your company profile except these 2:
 Fax No
 Telephone No (Will be auto-populate if you tick ‘same as personal address)
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13
13. Step 3 - 4: Select Package
Select the package in the dropdown:
Package 1: MIDA New Roaming 1 year
Package 2: MIDA New Roaming 8 days
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14
For more details of payment please refer to ‘Section 3.2 MIDA Payment’
14. Step 4 - 4: Document & Payment
Upload the required document:
 Upload NRIC/Passport
 Upload Payment Slip
You are advised to scan these documents and save the softcopy with these 2
conditions:
o File format are only pdf, jpg or png
o File size must not more than 1MB
Once you upload the correct files, system will display success message:
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Wrong file format
If you upload the wrong file format, system will display error message:
Exceed file size
If your upload exceed the allowed file size, system will display error message:
15
15. Click [Submit]
Subscriber Declaration popup will appear.
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16
17
16. Tick the agreement to indicate you agree with the terms and conditions.
17. Click [I Accept] button
System will display all the request information.
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18
You will also received an email notification of the new certificate request:
18. Click ‘HERE’ link to login to 1CRS.

System will display login popup.
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19
20
19. Enter your username (1CRS credentials, not InvestMalaysia)

20. Click [Next]
System will display to passphrase page.
21
22
23
24
21. Insert Username

22. Insert Password
23. Click [Login] button
System will display ‘Dashboard’ page
Wrong image/phrase
24. Make sure the image and phrase are correct as you pick during 1CRS registration.
If either/both are incorrect, click [Back] button. You probably insert the wrong
username.
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16
15
25
25. At dashboard, click Certificate > View Status
System will display ‘View Status’ page.
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26
26. At ‘View Status’ page, click the icon.
System will display the request information.
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Certificate Progress Status
Below are the progress status once you have submitted the new request:
Once the Admin has approve your request, the status will look like this:
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You will also received an email notification:
27
27. In the email, click on the link provided.
System will redirect you to PIN and Challenge Response Setup.
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28
28. Fill-in all required information and click [SUBMIT]
Confirmation popup will appear.
*Please remember all credentials as these will be ask repeatedly for every
submission of application form in InvestMalaysia (e.g. SPM1, SPM2, etc.)
29
29. Click [Confirm] button.
System will display success message.
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30
30. Click [OK]
You will received another email:
31. Go to to 1CRS.
URL: https://1crs.digicert.com.my/
URL: https://mycrs.posdigicert.com.my/ (Effective by 30th October 2019)
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32
32. Click LOGIN
Login popup will appear.
33
34
33. Insert Username
34. Click [Next]
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35
36
35. Insert Password
36. Click [Login]
37
37. At dashboard, click Certificate > View Status
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System will display ‘View Status’ page.
38
38. At ‘View Status’ page, click the icon.
System will display the request information.
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The progress status will look like this:
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39
39. Logout from 1CRS.
41
42
43
40. Go to https://investmalaysia.mida.gov.my
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41. Insert Email
42. Insert Password
43. Click [Log In]
System will redirect to Dashboard page.
44
44. Click Update Profile
Company Profile will be displayed
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45
45. Go to the Authorised Person, and scroll to the right. Click on the Verify Digicert
link.
46
47
46. Insert PIN as you created in 1CRS page.
47. Click [Confirm]
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48
49
48. Digital Certificate status will changed to ‘Verified’
49. Click [Update]
System will display success message:
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SPM USER GUIDE

InvestMalaysia Online Portal

Chapter 1 INTRODUCTION ....................................................................................... 3

Chapter 2 INVESTMALAYSIA ONLINE PORTAL ..................................................... 4

Chapter 3 QUICK GUIDE ......................................................................................... 23

Chapter 4 SPM APPLICATION ................................................................................ 46

Chapter 5 HOW TO ADD AUTHORISED PERSON ............................................... 130

1.1 Intended User

This user manual is targeted for:

1.2 Web Browser

Chapter 2 INVESTM AL AYSI A ONLINE PORTAL

2.1 How to access InvestMalaysia Online Portal

InvestMalaysia can be access by follow below instruction.

1. Open web browser.

2. ‘Forgot Password?’ link to reset InvestMalaysia password.

2.2 Forgot Password

4. System will display above message if you enter invalid username.

5. Go to your email account.

6. Enter your new password; and

2.3 User Registration

1. Click ‘Register’ link.

Enter your details such as: (All fields are mandatory)

14. System will display message ‘Registration Successful’.

15. Go to your email account.

16. Click the verification link ‘Confirm My Email Address’.

17. Click ‘Proceed to login!’ button.

System will redirect to ‘Welcome to InvestMalaysia’ page.

2.4 Company Registration

Enter your company details such as:

16. Company Website

2.5 How to Log In

2.6 Common Fields and Definitions

No. Field Description

1. Textbox A box that allow user to type-in information. Usually, it has

If there is an asterisk (*) mark at the textbox, it means the

4. Check Box A selection features that allows the user to check/uncheck

5. Dropdown A features that allows user to select a value from a series of

No. Field Description

6. Calendar A features that allows user to select a date from a calendar

7. Success Message A message that is displayed once an action taken was

8. Error/Failure A message that is displayed once an action taken was failed.

2.7 Process Flow

Below are the process flow for SPM application:

No. Process Flow

No. Process Flow

5. Applicant can re-submit the application again.

7. MIDA shall review, sign and approve the application.

8. The applicant shall receive an email notification and confirmation letter.

Chapter 3 QUICK GUIDE

1. Click ‘Create New Log’.

3.2 MIDA Payment

3.2.1 Preparation of document before Registering/Buy Certificate

Sample of Authorized Letter

3.2.2 How to do Payment

Payment shall be made via Online MIDA Payment Channel.

iv. Tick the checkbox

1.2 FORGOT YOUR PASSWORD

1.3 CHANGE PASSWORD

i. On top right page, click Change Password link.

v. An email notification will be sent to your email address.

1.4 TYPE OF PAYMENT

1.5 LIST OF PAYMENT