Professional Documents
Culture Documents
Quality Awards 2016 PDF
Quality Awards 2016 PDF
Deming Prize
EFQM – European Foundation for Quality Management
EFQM Model (http://www.efqm.org/)
EFQM Excellence Award Winner 2015
Enablers Results
Enablers
Enablers
Leadership
Strategy
People
Partnerships & Resources
Processes, Products & Services
Leadership
International competition
Improvement of the productivity
The Malcolm Baldrige National Quality Improvement Act of 1987
Quality management
Quality improvement programes
The Malcolm Baldrige National Quality Improvement Act of 1987
Management commitment
Customer satisfaction
The Malcolm Baldrige National Quality Improvement Act of 1987
Customers
Operations
Results
EXCELLENCE
FINLAND
Award and certificate
Three stage assessment: mapping – assessment - final
Evaluation report
Workshop
2011 Canon Oy
2012 Metsä Fibre Oy
2013 Ei voittajaa
2014 Fujitsu Finland Oy
2015 Ei voittajaa
Valtra quality award winner in 1999
Valtra quality award winner in 1999
Valtra quality award winner in 1999
Customer orientation
Continuous improvement
Skillful, participative and enthusiastic
personnel
Customer order based production
Production integrated product development,
marketing and service
Diverse customer feedback
Utilization of feedback in strategy work and
in core process development
Leadership and openness in management
Persevering development
Good results
Significant market position
VALTRA T-model
2008 winners:
Southern Carelia retail co-operative
Helsinki city library
Fujitsu Finland Oy winner in 2014
EFQM evaluation weights
1. Leadership %
2. Strategy %
3. People %
4. Partnership & Resources %
5. Processes, Products and Services %
6. Customer results %
7. People results %
8. Society results %
9. Business results %
EFQM evaluation weights
1. Leadership 10 %
2. Strategy 8%
3. People 9%
4. Partnership & Resources 9%
5. Processes, Products and Services 14 %
6. Customer results 20 %
7. People results 9%
8. Society results 6%
9. Business results 15 %
LESSONS TO LEARN:
every country has the national quality award
European Foundation for Quality Management
(EFQM) model helps to improve the performance of the
company
First ISO 9001 quality standard in action and then
apply quality award criterion to support continuous
quality system development
External quality audit beats internal quality belief
Good results in quality award competition bolsters
up the company image and customer relations