Resume 2020

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JESSICA REID

229 Douglas Ave Kalamazoo MI · 269-910-8936


Jessica.k.reid@wmich.edu

A highly motivated hard-working natural leader that strives to enhance team performance and
productivity. I am a hard-working Organizational Communication scholar who is energized by dealing
with a variety of challenges in a fast-paced and diverse environment. I can remain calm in stressful and
demanding circumstances.

EXPERIENCE
AUGUST 2019 – PRESENT
RESTAURANT MANAGER, BLACK ROCK BAR AND GRILL
• Manage and coordinate job functions for over 60 employees including schedules.
• Implemented customer service improvement strategies and trainings.
• Developed sales projections and goals to achieve probability and sustainability.

JULY 2018 – AUGUST 2019


SHIFT SUPERVISOR, BLACK ROCK BAR AND GRILL
• Supervised daily activities of staff, delegating responsibilities among the team.
• Established marketing teams and authored training materials.
• Organized marketing events to drive sales.

EDUCATION
APRIL 2020
BACHELOR OF ARTS IN ORGANIZATIONAL COMMUNICATIONS AND PSYCHOLOGY,
WESTERN MICHIGAN UNIVERSITY, KALAMAZOO, MI
RELEVANT COURSEWORK
• PROFESSIONAL TRAINING AND DEVELOPMENT
• LEADERSHIP COMMUNICATION
• PUBLIC SPEAKING
• INTERCULTURAL COMMUNICATON
• COMMUNICATION AND COMMUNITY ENGAGEMENT
• PUBLIC RELATIONS AND MARKETING

SKILLS
• Excellent interpersonal skills • Skilled at time management, prioritizing
• Hospitality industry professional tasks, and meeting deadlines
• Writes clearly and concisely • Proficient in Microsoft Office Suite
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