Hamza Report 1

INTERSHIP REPORT ON JS BANK LTD
By
Ch Hamza Tanveer
BBA -12-11
Department of business administration
University Of Punjab
Jhelum Campus
2012-2016
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INTERSHIP REPORT ON JS BANK LTD
By
Ch Hamza Tanveer
BBA-12-11
A Report Submitted To the
In Partial Fulfillment of The Requirement for the Degree Of
BBA(HONS)
University Of Punjab Jhelum Campus
2012-2016
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DEDICATION :
I Dedicate My this Effort To My Parents & Teachers.
Their Love, Affection & Prayers Have Been A Source Of Inspiration And
Encouragement For Me…!
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ACKNOWLEDGEMENT
In the name of Allah the most merciful and beneficent. I thank Allah Almighty for His
blessings and kindness that I am able to accomplish the internship report effectively and
enthusiastically.
I am very thankful to sir haroon iqbal supervisor of this internship report, Miss sidra
Javed for the valuable guidance and advice. Also I am very thankful to sir bilal ch who
was always available to help me.
Special thanks to all the staff members of branch where I did my internship, especially
Mr. javed ali (operation manager) who motivated and guided me a lot during the
internship period. Without their help and cooperation this report could‘NT completed.
Finally, an honorable mention goes to our university teachers and friends for their
understanding and support on completing my internship report. Thanks to my parents and
close friends who prays for my success and prosperity.
May all of them live long life……….Ameen!
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Letter Of Transmittal
To,
Sir Haroon Iqbal
Lecturer
University Of Punjab
Jhelum Campus,
Subject Transmittal Letter
Dear Sir ,
It is a great honor for me to present you the internship report as required for
the completion of BBA(HONS) degree programmed. The staff of JS bank has been very
cooperative with me in providing information regarding the procedures and processes in
practice. Due to certain constraints and legal formalities, I have not been able to gather
all the facts and figures about the organization. Yet the report is a comprehensive one,
containing a lot of information of the JS bank Jhelum branch, The practical work during
the internship period has been a reworking and enlightening experience. I work in
general banking (clearing, remittances and account opening department).
Yours sincerely .
Ch Hamza Tanveer
BBA-S-12-11
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Certificate of Approval
I certify that I have read internship report of JS BANK LTD by ,CH HAMZA
TANVEER and that in my opinion this work meets the criteria for approving a
report submitted in partial fulfillment of the requirements for the BBA (HONS) 8
Semester at the university of Punjab Jhelum campus.
Supervisor:
Name: Haroon
Iqbal
Designation:lecturer
Signature:
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EXECUTIVE SUMMARY
This internship report is based on the knowledge that I have got during my internship
period and according to the Format of University. First part of this report is about the
Introduction, Nature and History of the JS Bank Limited mission vision and financial
goal of JS bank . Second part is all about the management of JS bank in which I discuss
about the Organizational hierarchy and policies & procedure of JS bank and introduction
to all departments. Third part is all about the management styles how decision and
policies are made and management function and organizational structure of JS bank.
Four part is about the product and services which are offered by JS bank. part five is
consist of financial analysis and raio analysis of JS bank and part six is consist of work
which I learned form JS bank and part seven is consist of recommendation and
conclusions.
There are various activities that were performed by me during the internship. I would like
to discuss some of them. Account opening form filling, cash/deposit slip filling, some
other forms filling, scanning of forms, issuance of cheque books, visa debit cards, call
the customers, maintenance of fresh cash issuance register and other activities like
checking of vouchers and withdrawal of cash and deposit entries in the database
software. The software which is using by the branch is T24 which is very effective
software.
This internship gave me lot of confidence because I have done internship in well
organized institution where I have learned a lot of things. Also this internship would be
beneficial in near future because there was a need of implementation skills in work
setting which this internship give me. So, after completion of studies, things would
become easy for me because I have worked practically in the organization.
In short, I would also like to say that the bank environment is very friendly and
cooperative. That’s why I done my internship efficiently and effectively.
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LIST OF ABBREVIATION
WORDS ABBREVIATION
Earning after tax EAT
Net Markup income NMI
Gross markup income GMI
Total income T.I
Operating income OP
Operating expenses OE
Total Shareholder Equity TSE
Net Sales N.S
Market price per share MPS
Earnings per share EPS
Earning before tax EBT
Total outstanding shares TOS
Book Value BV
Dividend per share DPS
Total debt T.D
Total liabilities T.L
Jahangir Siddiqu JS
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Table of Contents
DEDICATION....................................................................................................................................v
EXECUTIVE SUMMARY..........................................................................................................ix
CHAPTER ONE.............................................................................................................................1
Introduction:...................................................................................................................................1
Introduction of the Organization:...........................................................................1
Nature of the Organization:...................................................................................2
PACRA rating of JS Bank Limited:.......................................................................3
Vision Statement:.................................................................................................3
Mission Statement:...............................................................................................3
Objectives OF JS bank..........................................................................................3
Financial goals:....................................................................................................4
Hr goals...............................................................................................................5
Marketing goals...................................................................................................5
Strategic Management Analysis Of Js Bank...........................................................5
Corporate Strategies................................................................................................................5
Growth Strategies...................................................................................................................6
Corporate Level Strategies......................................................................................................6
Business Level Strategy..........................................................................................................6
Divisional Level Strategy........................................................................................................7
CHAPTER TWO............................................................................................................................8
Organizational Hierarchy Chart......................................................................................................8
Number of Employees..........................................................................................9
Introduction of all Departments.............................................................................9
Comments on the Organizational Structure...........................................................11
Policies and Procedures......................................................................................11
Careers..............................................................................................................12
Job assesment method........................................................................................13
CHAPTER THREE......................................................................................................................15
Organization Structure and Design......................................................................15
Symbolic View of management...........................................................................16
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Decision Making and Policy Making...................................................................16
 Centralized Decision Making........................................................................................17
 Downward Communication..........................................................................................17
 Chain of Command.......................................................................................................17
 Authority and Responsibility........................................................................................17
 Delegation of power:.....................................................................................................18
Organizational Hierarchy Chart...........................................................................18
Key Management...............................................................................................19
Management Functions.......................................................................................25
Planning................................................................................................................................25
Organizing............................................................................................................................25
Leading.................................................................................................................................25
Controlling............................................................................................................................25
Situational Analysis............................................................................................25
SWOT analysis.....................................................................................................................25
Pest Analysis.........................................................................................................................27
BCG Matrix..........................................................................................................................28
CHAPTER FOUR........................................................................................................................29
Product lines and services.............................................................................................................29
 Kamiyab Business Account...........................................................................29
Rupee Plus Account...........................................................................................30
Rupee Current Account......................................................................................30
PLS Rupee Saving Account................................................................................31
Rupee Basic Banking Account............................................................................32
Rupee Fixed Deposits.........................................................................................32
Foreign Currency Account..................................................................................32
Loans & Running Finance..................................................................................32
Western Union Home.........................................................................................33
Tele-banking......................................................................................................33
Utility Bills payment..........................................................................................33
Bancassurance...................................................................................................34
Corporate Banking........................................................................................................................35
Loans................................................................................................................36
Trade Finance....................................................................................................37
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Investment Banking......................................................................................................................39
Products and Services.........................................................................................40
JS Bank Treasury...............................................................................................41
Foreign Exchange.................................................................................................................41
Fixed Income - Corporate Debt Market................................................................................42
Primary Dealership...............................................................................................................42
CHAPTER FIVE..........................................................................................................................43
Explanation Of Financial Ratios..........................................................................43
Activity Ratios......................................................................................................................44
Market Ratios........................................................................................................................45
Leverage Ratios....................................................................................................................45
Comments On Horizontal Analysis Of Balance Sheet...........................................46
TOTAL ASSETS..................................................................................................................46
Total Liabilities.....................................................................................................................48
Comments On Vertical Analysis Of Balance Sheet...............................................49
Comments On Vertical Analysis Of Profit & Loss Accounts.................................51
CAHPTER SIX:............................................................................................................................52
START OF WORK AS AN INTERNEE:....................................................................................52
Schedule Of Weekly Works..........................................................................................................53
Introduction Of Departments...............................................................................60
Retail Banking Department...................................................................................................60
Operations Department:........................................................................................................62
Information of the Operational............................................................................63
Account type for customers.................................................................................64
Accounts documentation for various types...........................................................65
Process for Newly Open Account........................................................................67
3rd Party Mandate Case.....................................................................................70
Bancassurance policies.......................................................................................71
Inward and Outward Mail Register......................................................................72
Application form of Visa Debit ATM..................................................................72
Dealing with Customers......................................................................................72
Marketing..........................................................................................................73
Operational Department......................................................................................74
Checking of New Cash Issuance Register.............................................................75
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Account Holder's Request for New Cash..............................................................75
Making Calls to Customers.................................................................................75
Pay Order Form Completing...............................................................................75
Online Transaction Form Filling..........................................................................76
Visa Debit ATM Card Issuance...........................................................................77
Cheque Book Issuance........................................................................................77
Process of Paying With Holding Tax of Customers...............................................77
Clearing Outward and Inward.............................................................................78
Cheque Clearing................................................................................................78
Remittance Services...........................................................................................79
Daily Vouchers lookafter record..........................................................................80
Summary Of Learned Activities:.........................................................................80
Responsibilities on me in my internship period.....................................................81
Impoartantce of internship in my future career:.....................................................82
Experience and Learning....................................................................................83
Information about Training.................................................................................83
Account Opening and Its Types...........................................................................84
Cheque book issuance........................................................................................84
Bills Collection.....................................................................................................................85
Vouching..............................................................................................................................85
Clearing:...............................................................................................................................85
Credit Department..............................................................................................85
Facilitate Customers...........................................................................................86
CAHPTER SEVEN:....................................................................................................................88
Recommendation...............................................................................................88
Problems i sought...............................................................................................89
Conclusions.......................................................................................................90
References....................................................................................................................................91
Annexes :......................................................................................................................................92
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CHAPTER ONE
Introduction:
The internship program is of minimum 6 weeks and it is the requirement of my course
for the completion of my BBA (Hons.) program. The basic purpose of my internship
program is to get experience about the practical life. In my class room, I just get the
theoretical knowledge but how the theoretical knowledge is implemented in the practical
work, I learned after getting my internship in JS Bank Limited jhelum Main Branch.
During my internship I come to know how to deal with customer, how to behave with
them, and how to work practically and it has increased my knowledge.
Scope:
As I have done internship in the bank. So banking sector has a wide range of scope. And
it is increasing day by day. During the internship I worked in different departments and
have learned a lot during this period. This experience would help me in future.
Aim and Objectives of Study the Organization:
My aim was to done internship in newly established organization where I would learn
something new. So, JS Bank was one of them. The purpose of this internship is to
understand how banks are operating and what the functions of bank which it is
performing are. This internship is also very essential to gain confidence and become
aware of the methods which the banks are doing in the market.
Introduction of the Organization:

JS Bank is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. and currently
operates 238 branches in 122 cities with a total asset base of Rs 112 billion in 2013. JS
Bank’s consolidated profits (after tax) for the year 2013 were Rs 351 million. JS Group
is a financial service group in Pakistan. JS Group has expanded its business in different
sectors and has introduced JS Bank Limited with various standards of banking. JS Bank
Limited operates in the Commercial banking sector. It is a scheduled bank engaged in
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commercial banking and related services. The activities of JS Bank are categorized into
five business units. They are: Retail Banking,Wealth Management, Corporate
Banking, Investment Banking and Treasury.
JS Bank is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. It is a

commercial bank and also has a Primary Dealer license for government securities from
the State Bank of Pakistan. JS Bank Limited has been formed after the merger and
amalgamation of Jahangir Siddiqui Investment Bank Limited and commercial banking
operations ofAmerican Express Bank Ltd Pakistan. JS Bank Limited commenced
operations in Pakistan as a fully scheduled bank on December 30, 2006. In 1999,
Jahangir Siddiqui Investment Bank Limited (JSIBL) was formed when Jahangir Siddiqui
& Co. Ltd. acquired Citicorp Investment Bank (Pakistan) Limited. JSIBL principally
mobilizes funds through issuance of Certificates of Investment to individual investors,
corporate clients, and financial institutions. Short-term financing was provided to
corporate clients through these funds. The investment bank was also an active investor
in equity, bond markets, and money markets through outright repo and reverse repo
transactions. In 2006 the number of branches was 4, which increased to 9 in 2007. In
2008 the number increased to 39 and to 101 in 2009. In 2010, the number of branches
were 129. Currently, JS Bank has 238 branches in 122 cities.
Nature of the Organization:JS Bank Limited was incorporated in Pakistan, is a

scheduled bank engaged in commercial banking and related services. The Bank is listed
on Karachi Stock Exchange in Pakistan. The Bank is a subsidiary of Jahangir Siddiqui &
Company Limited ("the parent company"). The registered office of the Bank is situated
at Shaheen Commercial Complex, Dr. Ziauddin Ahmed Road, Karachi and it operates
With 231 branches or sub branches in Pakistan. The Pakistan Credit Rating Agency
Limited (PACRA) has assigned the long term credit rating of the Bank at A ("single
A")and the short term rating at A1 ("A One") with stable outlookp
JS Bank Limited
Type commercial bank
Industry Money centre bank
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Founded December 30, 2011
Headquarters Karachi, Pakistan
PACRA rating of JS Bank Limited:

Pakistan Credit Rating Agency (Private) Limited PACRA has assigned the following
ratings with respect to years:
In 2006, Long term credit ratings were ‘A+’ and Short term rating at ‘A1’.
In 2007, Long term credit ratings were ‘A’ and Short term rating at ‘A2’.
The ratings show that the Bank performance is consistent.
Vision Statement:
To provide quality and innovative range of banking services and products to our
customers by a highly motivated team of professionals whilst maintaining high ethical
and regulatory standards thereby, generating sustainable returns to our shareholders.
Mission Statement:
To be a preferred partner of our customers by providing complete financial solutions
exceeding service expectations, though a single relationship via conventional and non –
conventional, conveniently accessible distribution channels
Objectives OF JS bank
Following are the main Objectives of JS :
 To earn profit for the bank itself and for its shareholders.
 To promote and boost up business sector inside the country.
 To provide employment opportunity to the people.
 To help in development and industrialization of the country.
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 To provide loan and advances to help out in self employee schemes
Financial goals:
JS Bank’s Investment Banking Group (IBG) has been the pioneer of numerous landmark
transactions brought to the domestic capital markets. The group’s legacy dates back to
the 90’s through a closely held partnership with the then eminent Bear Stearns.
With a precedence of both volume and innovation in transactions, for some of the largest
corporations in the country, IBG continues to offer market-leading investment banking
and ancillary services as an integral part of the Bank. With a market share of 33%-35%
in terms of new issuance, JS Bank’s IBG holds an impeccable track record of completing
over 35 capital market transactions since 2012.JS Bank offers tailor-made solutions for
capital raising strategies. The products, advice / solutions offered to our clients are
specifically designed to adapt to their financing / capital-raising or investment
requirements.
Our offerings include:
Corporate Finance Advisory
JS Bank’s IBG provides a comprehensive range of Corporate Finance Advisory services

in the Debt & Equity Capital Markets, including Mergers & Acquisitions, Project
Finance Advisory, Corporate Debt Originations & Syndications, Term Finance
Certificates (TFCs), Sukuks & Initial Public Offerings.
JS Bank provides assessments of capital markets and offers sound, substantial

recommendations, financial valuation and due diligence advice, either as an independent
body or as an integral part of a comprehensive Advisory and Arrangement transaction.
Given an impeccable track record of successfully executing a wide array of large capital
transactions, often under challenging economic and time considerations, IBG has
established itself as a top player in a very elite group.
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Hr goals :
To initiate & institutionalize globally competitive HR practices in the Bank in our

pursuit to become a Bank of international standards and to become an employer of
preferred choice.To put in place relevant HRD strategies and use modern methodologies
to undertake organizational renewal, identify and nurture talent, bring about marked
changes in the mindset of employees at all levels so as to enhance HR Quality;
 To create a performance-driven culture and an exciting workplace for the

employees
 To create a pool of entrepreneurial managers and business leaders for future;
 To inculcate a strong and effective sales and service culture across levels in the
organization in order to generate strong stakeholder affiliation;
 To create a learning organization for employees’ intellectual growth and
creativity; and to re-skill the workforce to operate in digitally enabled modern
core banking
environment.
Marketing goals :
 Increase number of corporate accounts to by the end of the year.

 Increase total value of commercial loans to by the end of the quarter.
 Increase number of consumer deposit accounts and consumer mortgages by the
end of the year.
 Reduce employee turnover by offering a career development and training
program .
 Improve community awareness of the bank's services by launching a branch
marketing program by the end of the fiscal year.
 By the end of the quarter decrease number of customer complaints to month by
instituting a quality control process for customer data management.
 Improve customer service scores in every branch by year-end
 Reduce customer wait time in line by ensuring adequate staffing during peak
periods.
Strategic Management Analysis Of Js Bank
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Corporate Strategies
 Strategic Path
From the very beginning the main focus of the management of JS is the implementation
of growth strategies. During the entire period of continuous straggle. They adapted
almost all types of strategies according to situation and market demand of that time
except restructuring of defensive strategies. JS never faced any type of liquidation,
bankruptcy, sale or removal of any business unit. Their main strength is to avoid insecure
financing. It is big organization that ever during their dark periods of straggle.they never
lose their market share. If we talk about
Growth Strategies
They are as followed:
 Incremental Growth
JS bank key areas of operations encompass product offering and services in retail and
consumer banking. They introduce their products to expand their client’s base by
bringing innovation and improving the channels of distribution. They put their all efforts
to reduce the business and make their services accessible for all customers.
Corporate Level Strategies

JS has following corporate level strategies.
 Growth strategy:
JS has adopted growth strategy by expanding its operations. JS actually have different
products and services for both individuals and business customers. JS product and
services for individual customers are credit cards, debit cards, and deposit accounts. JS
product and service for business customer are commercial banking, cash management
and asset management.
 Related Diversification:
JS has also adopted related diversification strategy, because at first function of JS was
only accepting deposit and advancing loans but now JS has many related functions like
flexi loans, ATM and credit cards.
Business Level Strategy

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 Cost Leader Ship strategy:
At business level JS has adopted cost leadership strategy in a way that cost of advancing
loans is less as compare to some other well reputed banks like Alfalfa, Bank Al habib,
JS.
 Differentiation Strategy:
At business level, JS has also adopted differentiation strategy by introducing some new
products into the market earlier to other banks like debit cards.
STRATEGIC MANAGEMENT
Divisional Level Strategy
Following are the main divisional level strategy fallowed by JS
 To establish sound relationships with top industrial groups and variousmultinatio
nals
 To make the bank customer focused
 To increase the no of online branches
 To increase the ATM network to further improve the bank market shares.
 To implement theperformance appraisal process to provide motivation andmerit
oriented culture in the bank.
 To improve extensive tanning to the employees in the process, products,marketin
g and selling skills.
 Upgrading skills level of employees.
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CHAPTER TWO
Organizational Structure:
Organizational Hierarchy Chart:
Top management Hierarchy of JS Bank Limited
Chairman
BOD
Chief Executive Officer
Executive Committee Executive Incharges
Area Manager North Area Manager South
The branch hierarchy chart where I done my internship:
JS bank
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Retail Banking Group Operations
Department
Branch Manager Relationship Managers Branch Operations
Customer Relationship Officer Associate Relationship Manager
Cash Deposit Incharge (CDI)

Teller
Number of Employees:
There are 1000 plus employees are working in the network of JS Bank Limited.
Last reported date 03/08/2011.
Main Offices:
JS Bank Limited has only one main office which is held in Karachi.
Introduction of all Departments:
Brief introduction of JS Bank limited is as follows:
Management Committee
Department Contact Person
President & CEO KalimurRahman

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Treasury & Investment Banking BasirShamsie
Retail Banking Kamran Jafar
Risk Management MamoonHameedFarooqi
Operations Khalil-ur-Rehman
Financial Control Muhammad YousufAmanullah
Corporate Banking & FI Karim Sultan Ali
Information Technology Imran Soomro
Human Resources Raja Abdullah Khan
Internal Audit Muhammad IqbalSaifi
Regional Heads - Retail Banking
Regional Head South - I Ghaus Syed Ahmed
Regional Head South - II Tahir Jamil
Regional Head South - III Nazir Ahmed Shahwani
Regional Head Central - I & II Syed ImtiazBokhari
Regional Head North - I Sarmed Ijaz Awan
Regional Head North – II Mubeen Zafar
Operations Irfan Aziz
Operations Rafiq Ghulam Hussain
Operations (North) Maqbool Ausaf Muneeb
Operations (Central) Mohammad Shoaib Khalid
Information Technology Qasim Gulzar
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Human Resources Adnan Zakaria
Compliance Haider Ali Talpur
Marketing & Brand Management Imran HaleemShaikh
Financial Control Kamil Yaqoob
Corporate Affairs Ashraf Shahzad
Administration Syed Basit Ali
Corporate & Commercial Banking Jawad Khalil Khan
Comments on the Organizational Structure:
The organizational structure of the branch is well managed and it changes with the
passage of time according to the change in technology. All the employees accomplish
their tasks efficiently and effectively. That’s why the Bank is prospering day and night.
The work activities are divided according to the work specialization of the employees.
The departmentalization is functional because in this way the jobs are grouped according
to the functions, which the employees performed.
There is also a unity of command in the organizational structure. Each employee reports
to only one manager or supervisor. Decisions are made according to the
departmentalization process by involving lower level employees in the decisions and this
is a positive sign of freedom in any organization. So the organizational structure of JS
Bank Limited is well organized.
Policies and Procedures:
The JS Board has developed a vision / mission statement, overall corporate strategy and
significant policies of the Bank. A complete record of particulars of significant policies
along with the dates on which these were approved or amended has been maintained. All
the powers of the Board have been duly exercised and decision on material transactions,
including appointment and determination of remuneration and terms and conditions of
employment have been taken by the Board. The Bank has prepared a “Statement of
Ethics and Business Practices” which has been signed by all the directors and employees
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of the Bank. All procedures, policies and other guidelines used are constantly being
redeveloped, if someone thinks they could be improved in some way.
Employees may suggest what they think could be done to improve or amend some
policies by competent approval authority. However, the basic idea is that everything
should be in line with the vision and mission of JS Bank.
Careers
If you are seeking an ideal professional environment in a financial institution, where you
can explore your creativity, innovation, zeal and team spirit then JS Bank is the right
place for you. JS Bank is an equal opportunity employer that offers you limitless
opportunities for growth.
We are a growing bank and have numerous opportunities available for employment. We
are committed to attracting, challenging and rewarding the top professionals in financial
services and to creating an environment in which employees realize their maximum
potential.
As a bank committed to having a positive economic and social impact on the broader
economy and on the community in which we live and work, we depend on our people to
deliver on our commitments.In return, we offer unique opportunities to further your
career in a professional environment by utilizing your educational and professional
capabilities, while positively exploring your creativity and innovation.
At JS Bank you work side by side with other great professionals – smart and supportive
colleagues and inspiring managers who motivate you to give your best. We take great
pride in acknowledging the contribution each one of you makes and aim to reward
people based on performance standards aligned with the overall strategy and cascaded
business objectives.
We offer potential for bright minds with big ambitions, and actively encourage our
people to pursue job opportunities within our network that are in line with their career
aspirations. By leveraging your unique strengths, and providing you with the right
technical and professional training, we will help you realize your potential and help you
perform to an exceptional standard.
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JS Bank is an equal opportunity employer.
If your view of a career matches the afore-mentioned perspective of JS Bank’s, we’d

love to talk to you and explore how we can be mutually beneficial to each other.
Job assesment method :
What is the candidate Assessment Test?
Getting a bank job requires submitting an application and attending an interview. In

addition to that, many banks require applicants to take a bank assessment test to
determine if a candidate is suitable for the position or not . This test assesses:
 Verbal communication skills
 Numerical skills
 Attention to details
 Bank teller skills
 Candidate personality and behavioral
The Candidate Assessment analyzes work habits of a candidate by assessing certain

areas such as technical skills, self-discipline, efficiency, time management, and
organization. The test is usually comprised of two sections, verbal fluency and math, and
is allotted 45-55 minutes. It is generally administered on a computer, with scrap paper
provided for math problems.
The Teller Test provides a comprehensive assessment of a candidate’s verbal fluency and
communication skills, numerical and reasoning skills, attention to administrative detail,
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coding with numbers and letters, ability to handle situations relevant to a bank teller, and
the ability to follow procedure as a bank teller.
What are the Candidate Skills Tested?
 Language - the verbal fluency section includes vocabulary questions, reading

comprehension, and possibly questions relevant to grammar and punctuation.
 Math - the numerical skills section requires the candidate to answer math and
logic questions using arithmetic. Logic questions may require the test taker to
evaluate a series of numbers to find the answer. These questions are generally in
multiple-choice format. Use of calculators is dependent on the test administrator.
 Detail Oriented - since accuracy is of utmost importance in banking, t Candidate

are likely to be tested on their attention to detail. Much like the Clerical Aptitude
Test, detail orientation tests are designed to evaluate speed and accuracy skills.
They are often seen in the selection process of clerical and administrative
positions, and are quite straightforward. They are exhaustive and demand high
level of concentration, since they require comparison of multiple sets of data that
contain many numerical and letter-based information, most of which have no
significant meaning in real life.
 Personality - this part of the test assesses a candidate’s ability to cope with stress,
work with colleagues, and show consideration for others. This section, as pre-
employment personality tests do, also assesses a candidate’s integrity, ability to
adapt to changing environments and circumstances, and one's ability to maintain
composure and control of his/her emotions and reactions when dealing with a
difficult situation.
 Communication Skills & Customer Service - it is important that a Candidate

has good communication skills. A bank teller needs to be able to listen effectively
by extracting key pieces of information from a conversation, and only asking
important and relevant questions. Additionally, a Candidate should be able to
convey information effectively. A teller must be able to use logic and reasoning
to identify the strengths and weaknesses of potential solutions, conclusions, or
approaches to various problems.
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CHAPTER THREE:
1.Administrative/Management Styles
Organization Structure and Design

The JS is divided in main group in its organization structure. The one which performs
the core business activities and the second which perform the support activities to
achieve the business object effectively and efficiently. Further division of these groups is
given below.
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JS is an organization that provides opportunities for its staff to have a challen gingand
rewarding long-term career. To this end the Human Resource Group
(HRG)encourages and motivates its employees to excel in the responsibility that they
have in the organization. At JS it is believed that creativity and innovation
comesfrom talent, knowledge and experience and it is our endeavor to provide and
maintain an environment which not only nourishes these strengths but also provides
opportunities for the staff to have a career which has multidimensional growth
opportunities.
In doing so, HBG has been restructuring and redesigning the overall structure of the
organization which include rationalization ,cutting down the decision
layers,improvement in staff training and hiring professionals and MBAs at entry-level
management.
The overall direction of HRG has been towards nurturing the strengths of human capital
to its maximum with a defining principal to help create a
a progressiveenvironment and sustain a thorough commitment of our staff towards
focused customer service.HRG therefore recognizes the need to proactively invest in
staff training and develop courses on a regular basis. Under the umbrella of our
Management and Organization Development Division (MODD) our Management
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Development Institute (MDI) with its three fully equipped chapters at Karachi, Lahore &
Islamabad regularly conducts and outsource techinal and personal development course
for our all level of staff enabling them to meet the challenges of the ever-changing
business requirements and customer needs. During 2009, 529 courses, workshops, skill
development clinics and seminars in the disciplines of Service &
Attitude,MarketResearch&Selling,Management & Communication, Credit & Finance, I.
T. & e-Banking, Treasury & Trade Finance, Global/ Domestic Banking Operations and
on other diverse subjectswere conducted by In / Ex-House professionally skilled,
qualified and certified faculty and industry experts for 1023 people of senior / middle
line management & staff carving 1,334 days training days. There is no budget limit for
Training and Education at JS Bank. HR Group aims to maintain and further improve the
service-orientedculture and to make employment not only satisfying but also enjoyable.
Symbolic View of management
In JS, managers are also responsible for the success or failure of the organization but
there are also some factors that have great effect on organization and that type of affairs
are out of control of managers
Decision Making and Policy Making

Decision making process at JS has following points
The purpose of an organizational structure is to help in creating an environment for

human performance. It is then, a management tool and not an end in its own. Although
the structure must define the task to be done, the rules so established must also be
designed in the light of abilities and motivation of the human recourse available. By
analyzing the organizational structure of JS presence of the following elements can be
found in its structure.
 Centralized Decision Making

By looking at the organizational structure of JS would be found that the structure at JS is
a critical one. All the decisions are made at the top management level and the
subordinates have to obey these decisions. This trend in the decision making shows a
pattern of rigidity in structure of JS.
 Downward Communication
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Communication is the process by which information is exchanged and understood by
two or more people, usually with the interest to motivate or influence the behavior of
others in the organization. Downward communication is the message and information
sent from top management to subordinates in a downward direction. Managers can
communicate downward to the employees through speeches, massages in JS
publications, information leaflets, tucked into pay envelops material on bulletin boards,
policy and procedure mandates. The same pattern is followed at JS. No doubt it’s a very
traditional approach but it can create problems because it ignores the receiver of the
communication because the issuer Of policies and procedures does not ensure
communication. In reality may the messages communicated downward are not
understood perfectly.
 Chain of Command
The chain of command is an unbroken line of authority that links all persons in an
organization and shows who reports to whom. By analyzing the organizational structure
it can be found that there is a scalar principle followed with in the Bank because each and
every person knows to whom can one report.
The authority and responsibility for different tasks and duties are different, as well as
every one knows the successive levels of management all the way to the top.
 Authority and Responsibility

The chain of command illustrates the authority structure of JS. Authority is the formal
and legitimate right of the manger to make decisions, issues orders and allocates
resources to achieve organizational desired outcomes. By analyzing the chain of
command of JS, one can come to the conclusion that, as there is scalar pattern followed
at the organizational setup of JS therefore it is implied that everyone in his position
knows that what is one’s authority and what is the responsibility and the authority it
allocated.
 Delegation of power:
Delegation is the process, which managers use to transfer the authority and responsibility
to position below in the hierarchy. Most organizations today encourage managers to
delegate authority to the lowest possible level to provide maximum flexibility to meet
customer needs and adapts to the environment. But at JS no such system prevails the
managers try to keep as much of the authority as they can and if some authority is
delegated it is sure that it will be misused
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Organizational Hierarchy Chart:
Top management Hierarchy of JS Bank Limited
Chairman
BOD
Chief Executive Officer
Executive Committee Executive Incharges
Area Manager North Area Manager South
The branch hierarchy chart where I done my internship:
JS bank
Retail Banking Group Operations

Department
Branch Manager Relationship Managers Branch Operations
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Customer Relationship Officer Associate Relationship Manager
Cash Deposit Incharge (CDI)

Teller
Key Management
Basher shamsie
Group Head Treasury, Investment Banking & FI
Mr. Basir Shamsie joined the Jahangir Siddiqui Group in 1994 and presently heads the
Treasury Investment Banking & Financial Institution Group of JS Bank Limited. He also
serves as Director on the Board of Directors of JS Bank Limited. Before joining the JS
Group he worked in the Finance function at Upjohn Pakistan.
Mr. Shamsie has received his Bachelor in Business Administration with a major in
Accounting from University of Texas at Austin, USA. He is a graduate of Program for
Leadership Development from Harvard Business School, USA.
He has attended training programs on Private Equity, Derivatives in Emerging Markets
and various programs on Bond and Fixed Income Markets.
By virtue of his vast experience in the Money and Bond Markets with the JS Group, Mr.
Shamsie serves as Team Leader for all Fixed Income origination and syndications in
which JSBL serves as Advisor & Arranger. Since 1999, he has successfully led and
closed 27 debt capital market transactions, many of which have been landmark
transactions such as the first commercial paper, first floating rate instrument, first
perpetual bond, first bank subordinated debt, first 10-year corporate bond, and the first
local Sukkuk Bond of PKR 8 billion for WAPDA.
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M. Khalil ur Rehman
Chief Operating Officer
Mr. M. Khalil ur Rehman is a senior executive with over 31 years of diversified

experience in banking (operations and reengineering). He has been associated with
American Express Bank since 1993 and has held various positions in credit
administration and operations in different cities. Prior to this, he has worked at
Mashreq Bank Limited and United Bank Limited.
Mr. Rehman is a Certified Business Process Reengineer from the United States and
is also a Diplomaed Associate of the Institute of Bankers Pakistan.
Mr. Rehman received his Bachelors in Commerce from the University of Punjab
and completed his Masters in Commerce from Hailey College of Commerce.

Kamran Jafar
Head of Retail & Corporate Banking
A seasoned Banker with thirteen years of a proven track record in Banking, Mr.
Kamran Jafar began his career with JS Bank in February 2008 as EVP / Regional
Head Retail Banking - (North). Mr. Jafar joined as a member of the Retail Banking
Core Business Team and was instrumental in the countrywide roll-out of the
Bank’s branches and product suite. Mr. Jafar took over responsibilities as Branch
Banking Head along with the additional responsibility of Group Head Retail
Banking in July 2010, a position to which he was subsequently confirmed in April
2011. He has since then been the driving force of the effort to ensure that the Retail
Banking Group continues with its expansion and successful drive towards
countrywide profitability.
Prior to joining JS Bank, Mr. Jafar has over 10 years of diversified Banking
experience in a number of Banking functions such as Retail Banking, Corporate
Banking, Branch Banking, Trade and SME Banking as well as sound knowledge of
Banking Operations including Branch Operations, Credit Administration and Trade
Financing. He has worked with a number of prominent Banks including PICIC
Commercial Bank, MyBank and the AlBaraka Islamic Bank in a variety of roles.
His previous assignment before joining JS Bank was with MyBank where he was
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EVP / Regional General Manager – Northernregion.
Mr. Jafar is a graduate of the University of Houston with a concentration in
Marketing and holds two Masters in Business Administration degrees with
concentrations in Marketing, Banking and Finance.
Muhammad Yousuf
Amanullah
Chief Financial Officer & Company Secretary
Mr. Muhammad Yousuf Amanullah is a Chartered Accountant from the Institute of

Chartered Accountants of Pakistan in 1999 as well as Cost and Management
Accountant from the Institute of Cost and Management Accountants of Pakistan in
1998.

He joined JS Group in July 2003 in the capacity of Chief Financial Officer of
Jahangir Siddiqui Investment Bank Limited (JSIBL). From May 2004 till
December 30, 2011, he had worked in the capacity of Chief Executive Officer of
JSIBL.
He has completed Audit training period of four years (from August 1994 to
January 1999) with A.F. Ferguson & Co. Chartered Accountants. He has also
worked in the Managerial Capacity from February 1, 1999 to June 30, 2003.
During his association with the firm, he was involved in various Statutory and
Special assignments relating to Commercial banks, Non Banking Finance
Companies, Pharmaceutical and Automobile sectors.
He has also attended training programs on private equity, Performance under
pressure and Analytical review of Financial Statements.
Mamoon Hameed
Farooqui
Group Head Credit & Risk Management
Mr. Mamoon Hameed Farooqi has 42 years of diversified banking experience and
has various banks under his portfolio like UBL, BCCI, PICIC Commercial Bank
and NIB.
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He spent major part of his career in Credit & Risk function in above banks.
Besides Credit & Risk, he also has working experience in Branch Banking and
Credit Admin functions.
Muhammad Iqbal
Saifi
Group Head Internal Audit & Inspection
Mr. Muhammad Iqbal Saifi has 42 years of diversified banking experience and has
various banks under his portfolio like Habib Bank, BCCI, Union Bank, PICIC
Commercial Bank and Bank Alfalah.
He spent major part of his career in Audit function in all above banks. Besides
Audit, he also worked in Finance, Operations, Information Technology, Syndicated
Financing and Credit function.
Mr. Saifi did his MBA from IBA in 1968 and also did DAIBP in 1979.

Imran Soomro
Head Information Technology
Mr. Imran Soomro joined JS Bank in March 2010. He has over 16 years of vast IT
experience in various industry verticals and has worked with Fortune 500, Blue
Chips and internet startup organizations in USA and Pakistan.
Mr. Soomro started his career in 1995 with Planning and Research Corporation in
Virginia USA, (a leading System Integration, IT Consultant and a leader in
Emergency Communications and Criminal Justice products, now part of Northrop
Grumman) and worked in the product R&D lab as well as systems engineering and
operations group. He also worked with Fastweb, an Internet company well situated
in the B2C market (now part of Monster.com) as the IT Project Manager. Mr.
Soomro continued his career with Siemens Procurement and Logistics Services
USA as IT Operations Manager and worked on their global B2B eProcurement and
eAuction solutions.
At AltSource Communications an Internet/BPO startup project in Pakistan, Mr.
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Soomro worked as Director ITES and BPO Operations as a founding member of
the organization.
He then accepted a position as the CIO of Systems Limited, a leading ITES and
CMMI Level 3 appraised Software Development house in Pakistan. In 2012 Mr.
Soomro joined Sapphire Consulting Services as SVP and managed the IT
Operations and Infrastructure of JS Global Capital Limited and Jahangir Siddiqui
& Company Ltd.
Mr. Soomro has attended various training and certification programs in Project
Management, Information Technology Infrastructure Library Management,
Customer Operations Performance Center, Electronic Forensics Gathering &
Analysis and Information Security Management Systems.
Mr. Soomro holds a Masters Degree in Computer Engineering from University of
Alabama and Bachelors degree in Computer Science from Edinboro University of
Pennsylvania.
Raja Abdullah Khan
Chief Strategy Officer
Mr. Raja Abdullah Khan is currently heading the HR Department at JS Bank. Mr.
Khan specializes in recruitment and organizational strategy and has over 19 years
of extensive work experience in both National and Multinational firms.
Over the years, Mr. Khan being a part of Senior Management has been a catalyst in
implementing proactive HR strategies particularly in the Retail & Consumer
Banking departments. In addition, Mr. Khan has headed various departments such
as Recruitment, Training & Organizational Development and Sales Governance.
Mr. Khan has conducted Consumer/HR business reviews both in and outside
Pakistan.
Mr. Khan has wide experience in organizational restructuring which have had a
positive impact on process flows, head count rationales as well as financial cost
efficiencies. Mr. Khan has a Masters in Business Administration. His unique
ability to relate, lead and negotiate with people from diverse backgrounds and his
uncanny intuitive capacity helps him recognize team dynamics and build team
synergies.
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Aamir Ali
Head of Compliance
Mr. Aamir Ali has 15 years of experience. He started his banking career as Trainee
Officer in State Bank of Pakistan and served in different departments till 2012. He
also had different banks under his portfolio, like Meezan Bank, Bank Al-Falah and
Burj Bank where he served in key positions in Compliance / Control Departments.
He did his MBA from University of Punjab, Lahore.
Muhammad Raza
Dyer
Head of Operations
Mr. Muhammad Raza Dyer has 27 years of diversified experience in commercial

banking operations. He started his professional career in 1985 from Bank of
America in Visa Card Department. Thereafter, he worked for Mashreqbank PSC in
Foreign Trade, Treasury Back Officer and Branch Operations. He worked for three
years in Crescent Commercial Bank Ltd., as Head of Operations – South Region.
Prior to joining JS Bank, he was working with Arif Habib Bank as Head of
Country Operations.

Adnan Zakaria
Head of Human Resources
Mr. Adnan Zakaria has 23 years of rich banking experience. He started his banking
career in 1989 from Habib Bank Ltd., in Branch Banking Operations. In the year
2000, he moved to Human Resources Group and worked there in Recruitment and
Performance Management function. Prior to joining JS Bank in 2008, he was
working as AVP in HR Department of Saudi Pak Commercial Bank Ltd., where he
was looking after multiple assignments like HRIS, HR Operations, Recruitment
and Performance Management. He did his MBA from Muhammad Ali Jinnah
University, Karachi.
Management Functions:
In JS the management functions are performed as follow
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Planning
In JS, decision making is highly centralized because all the decisions and plans are
made at the top level of management.
Organizing
No autonomy is provided to JS employees.JS strives to become a cohesive and
unified force, to offer the customer, a level of service beyond their
expectations. This force is derived from participative and collective endeavors, a
common set of goals and a spirit to share the glory and the strength to face failures
together. And there is also a high degree of interaction among department
managers.
Leading
The leadership approach established in JS is team leadership and the positive
attitude of JS employees towards their job is because of increasing employee job
satisfaction.
Controlling
JS impose external control on its employees and the criterion used bymanagement
to evaluate the employees is their performance. Annual reports are sent to the top
level management about each and every employee which evaluates their
performance.
Situational Analysis :
SWOT analysis of organization in the business sector
JS is considered to be a very sound bank in the financial circles. The bank where
the customers can safely keep their money as long as they want. In SWOT analysis
the best strategies accomplish in organization’s mission by: 1.Exploiting
opportunities and strengths.2.Neutralizing its threats and3.Avoiding its
weaknesses.
Following is a list of SWOT of JS
Strengths of JS Bank Limited:
 Online services free for customers within same branch.
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 Less changers of the JS Bank as compared to other banks.
 Internet banking free of cost.
 Looping training systems for employees after two or three months
 SMS alert System.
 Satisfaction Employees in their discipline insurance are high
 Dealing with customers very Efficiently.
 Cooperative Staff
 Latest T24 Software (That use by international top ranking banks) used by
JS bank
 Latest technology of IT in computer system used by staff
Debility/Weakness of JS Bank Limited:
 JS Bank’s Branch network in Pakistan is very few.
 Every branch doesn't have ATM machines.
 Banks advertisement not published on a Large Scale.
 Specific variety of Visa Debit cards.
 Staff is less.
 Highly qualified Staff needed to work because IT device and software are
complex to operate.
Scopes/Opporunities of JS Bank Limited:
 JS Bank should join foreign market
 Innovation Ideas to create more customers
 Increase of businesses
 E-banking facility is also a new opportunity which is a flourishing business
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in foreign countries and can also be here, if JS takes the initiatives.
 Further reduction in intermediation costs possible, with improving

technology.
Threats to JS Bank Limited:
 Upcoming banking and existing Competition
 Hold of foreign banks on market
 Political disturbance
 Crisis of Electricity
 Growing global technological advancement.
 Strict regulation by government over credit facilities to the customers as Ill

as to meet the prudential.
 Loss of confidence of overseas customers due to freezing of accounts.
 Facing more competition by foreign banks in the market.
 Foreign banks are flourishing in field of consumer financing.
 Also the increasing operation of private banks.
 Highly attractive and advance services by foreign banks to their customers.
Pest Analysis:
Political:
Political instability has negative impact on businesses of Pakistan thus it affects the
performance of the banking sector.
Economical:
The economy would also have agreat impact on the performance of banks. If
inflation rate increases it will impact on the market interest rate.
Social:
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There is also a social impact on the performance of bank. A good competitive
promotion could create the awareness in the society. In this way the performance
of bank can increase.
Technological:
In order to sustain the growth of the branch network. Bank has to make sure that
the adoption of technology is maintained by the bank. Technology should be
adopted as the change in technology occurs.
BCG Matrix
Market Share
High Low
High Stars Question Mark
Market Growth
Low Cash Cows Dogs
JS bank comes under the Question Mark Strategy as it is rapidly growing in the
market but it market share is not so high.
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CHAPTER FOUR :
Product lines and services:
 Kamiyab Business Account:
This kamiyab business account is developed for the convenience for the businessman for
their easy transactions.In this account some free of charge services are given which are as
follows:
 Free Online Inter-city Funds Transfer
 Free Return Cheque (outward)
 Free Pay Order Issuance
If anyone maintains an average monthly balance of Rs. 50,000 in Kamiyab business

account, one can get the following services free:
 Collection Cheque (Local)
 Stop Payment
 Cheque book Issuance (25 leaves)
 Retained mail
 Small Locker
 ATM Card Issuance
 ATM Card Annual Fee Waiver
 Statement Issuance
Rupee Plus Account:
Rupee plus account is a type of saving account, it calculates account holder profits on
daily basis, so he/she may enjoy good returns. The following service free of charge
would be given to the customer by JS Bank:
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If anyone maintains an average monthly balance of Rs. 250,000 in rupee plus account,
one can get the following services free:
 Stop Payment
 Retained mail
 Chequebook Issuance (25 leaves)
 Small Locker
Rupee Current Account:
Rupee current account or simple current account attracts to individuals and companies
customers who have substantial transactions. There is no initial balance requirement to
open this account. It offers the following services free of charge on maintaining an
average monthly balance of Rs. 50,000:
 Free Online Inter-city Funds Transfer
 Free Return Cheque (outward)
 Free Demand Draft and Pay Order Issuance
 Retained Mail
 Stop Payment

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 Small Locker
PLS Rupee Saving Account:
PLS Saving Account is a Profit and Loss Sharing account offered by JS Bank in order to
give good returns to customers. The following services completely free of charge in this
account:
If anyone maintains an average monthly balance of Rs. 100,000 in PLS rupee saving
account, one can get the following services free:
 Retained Mail
 Stop Payment
 Small Locker
 Statement Issuanc
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Rupee Basic Banking Account:
This account can be opened with Rs 1,000 and it is perfect for salaried persons and
individuals who don’t need lot of transactions.
 No transactional charges up to 2 deposit transactions & 2 checking withdrawals.
 No minimum balance requirements.
 No charges to maintain the account.
Rupee Fixed Deposits:
Avail Fixed deposits products with different tenors and competitive rates. You can place
your idle deposits available in Current, Savings, Kamiyab or Rupee Plus account and
reap the benefit of optimum return.
 Various tenors
 Disbursement of profit based upon your choice.
Foreign Currency Account:
JS Bank also offers Current & Savings accounts in US dollars, Pound Sterling, and Euro.
Loans & Running Finance:
JS Bank offers Running finance & Loan facilities against Deposits and Govt. of Pakistan
securities to be used as security. A dedicated Relationship officer will look after all
customer credit needs.
 Quick processing
 Competitive rates
Western Union Home Remittance:
JS Bank also offers fast and reliable way for receiving money transfer from across 190
countries &regions worldwide.
 No bank account needed.
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 Regular money transfers are usually available within minutes for pick up by the
recipient
 Receive inward remittance from anywhere in the world.
Sale & Encashment of Governmentof Pakistan Securities:
JS Bank is a authorized agent to sell and encash Govt. of Pakistan securities (Defence
saving certificates & Special savings certificates.) The account holders can avail this
facility from any of the branches throughout Pakistan.
Countrywide Account Operation:
An account holder can operate his/her account from any of the branches of JS Bank
Limited.
 Deposit & withdraw cash
 Issuance of Pay orders & Demand draft.
 Statement of account printout
Tele-banking:
A 24/7 phone banking facility is available for balance inquiry from anywhere in
Pakistan.
 Obtain balances and details of the last five transactions.
 Offers account statements via fax.
Utility Bills payment:
Public can conveniently deposit Electricity, Sui gas & PTCL bills at any of the JS bank's
branches.
Bancassurance:
JS Bank’s bancassurance products offer customers extra value on their savings. In this
way they provides high returns and protects family from any unforeseen happen in the
life. Bank offer customers a unit-linked investment and life assurance products in
34
partnership with EFU Life Assurance Ltd., the largest private sector life assurance
company in Pakistan.
JS Bank currently offers the following bancassurance products:
 PehlaQadam
 RoshanKal
Pehla Qadam:
Child Education Plan:
JS Bank brings Pehla Qadam - Child Education Plan for their customers. This is entirely
designed to help shape the child’s future. The plan is generally made for the education of
child for the prospective customers. Pehla Qadam is flexible according to the specific
needs of customers.
Features of Pehla Qadam:
 Savings and investments at the same time
 Guaranteed Protection
The plan provides a guarantee of a minimum amount which will be payable at maturity
of the policy. These funds can be utilized for the educational needs of the nominated
child.
 Minimum Premium
The minimum annual premium required for PehlaQadam is Rs. 24,000.
 Applicable Ages and Terms
PehlaQadam is available to individuals of 18 years to 60 years of age. The applicable

savings terms are from 10 – 25 years.
 Additional benefits
 Continuation Benefit
 Income Benefit
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 Waiver of Premium
RoshanKal:
Investment Plan:JS Bank also offers RoshanKal – Investment Plan, a flexible and high
value saving and investment product underwritten by EFU Life Assurance Ltd.
Investment plan is named to Roshankal to attract the businessman.This product is also
offer to the customer to make turn his/her dream in reality.
Features of RoshanKal:
 Investment with a Safety Net
 Access to savings at all times
 Gauranteed loyalty bonus
The longer the plan is continued the higher the rewards.
 Additional benefits
 These additional benefits are:
 Inflation Protection
 Additional Term Assurance
 Accidental Death and Disability Benefit
 Family Income Benefit
 Life care Benefit
 Waiver of Premium
 Unit Allocation
Corporate Banking:
JS Bank delivers the right financial solutions and corporate credit facilities adapted to
meet the needs of every type of business and industry. Bank understand the expectations
of the corporate customers, and provide style made products and services to meet their
36
exact needs. The bank's operational strategy is to see things from the customer's
perspective and deliver the highest quality of services and quick response to its clients.
Bank’s customer-relationship teams have good understanding of the customers’ business

objectives and challenges. They are always present to help the corporate customers
succeed by creating strong working relationships with them.
Bank assigns a relationship team to each corporate customer. A dedicated relationship

manager who will have experience of complex corporate transactions and new financing
structures relevant to the corporate customer. So he is a person who has expertise, ability
to deliver and put high service standards.
With the help of this dedicated relationship team, customers can also access all areas of
the JS Group;make them to benefit from a comprehensive package of
banking/investment solutions. Areas of expertise include Treasury, Asset Management,
Corporate Finance, Brokerage Services as well as Islamic Banking for shariah-compliant
banking services.
If there's a way to satisfy their customers, they will find it. If there's not, then they will do
their best to invent it.
Loans:
 Term Loans:
As a traditional activity, JS Bank provides term loans to meet capital expenditure for
acquisition of Fixed Assets/expansion of existing activity/swapping existing high cost
debt.
 Working Capital Loans:
JS Bank offers corporations Working Capital Finance to meet their operating expenses,
purchasing inventory, receivables financing, either by direct funding or by issuing letter
of credit.
 Bridge Loans:
JS Bank provides bridge finance to its corporate clients against expected equity
flows/issues. Bank can also extend bridge loans against the expected proceeds of
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External Commercial Borrowings, Global Depository Receipts and/or funds in the nature
of Foreign Direct Investments, provided the borrowing company has already made firm
arrangements for raising the aforesaid resources/funds. This facility would be available
for a period not exceeding 12 months.
Advances against Shares:
In view of the performance of the stock markets of the countries and the demand of
financing from the brokers, JS Bank offers short term facilities to brokers and individuals
against shares, subject to minimum margin stipulation from time to time.
Trade Finance:
JS Bank offers comprehensive range of Trade services. As a valued client of JS Bank,

you will be partnering with a trusted banking institution that is highly respected in the
world of international finance and cross border transactions. Bank offer a wide range of
export and import services designed to assist customers in building on their strengths, so
that someone company can seize new business opportunities around the world. Through
bank’s expertise and experience, bank can structure and customize solutions suited to
customer specific business requirements.
Export Services:
 Export Financing
Bank provide pre-shipment finance in the form of SBP export refinance scheme (ERF)
and from own sources to assist customer cash flows when he/she is manufacturing or
packing his/her goods for export from Pakistan. Bank provides ERF both in rupees as
well as in foreign currencies. At JS Bank, customer’s export finance requirements are
carefully taken care of around his/her actual trading cycle allowing him to enjoy
competitive interest rates and timely credit. Bank relationship managers will be happy to
provide more information to customers.
38
 Export Bill Collection Services
Concentrating customer Documentary Collection activities with JS Bank, he/she can

eliminate many of his/her exporting hassles. Not only will customer international
banking become much more uniform, customer can experience fewer delays in receiving
payment, effortlessly access collection information details, gain increased control over
export receivables and efficient cash flow management. To help speed up customer cash
flows, JS Bank can purchase/discount customer export receivables tied to his/her export
bill collections subject to availability of credit limits.
 Export Bill Purchase & Discounting
Do not worry when anyone exports are not covered under Letter of credit. Against
sanctioned credit limits, bank can pay to customer the discounted value of his/her
invoice, immediately on shipment. The proceeds will be credited to customer account if
the export documents are presented before cut off time at his/her JS Bank.
 Bank Guarantees
JS Bank issue Bank Guarantees on behalf of their exporters for approved purposes
subject to availability of credit limits or against 100% cash margin.
 Export LC Advising, Confirmation & Negotiation
With a correspondent banking relationship across the world, customer can always insist
that his/her Letter of credit be advised through JS Bank. Please be assured that any one
export LC will always reach on time. This will help customer in better logistics
management and enhanced accuracy in the preparation of documents. With bank
expertise, bank can explain complex LC terms to customer. This will help customer to
prepare documents easily and error free.
When customer is not comfortable with the credit standing of an LC opening bank or if
he/she is worried about the political climate or credit risk of the buyer's country, bank is
there to assist customer with its LC confirmation services. Once bank add its
confirmation to the LC, one person is assured of his/her payment, subject to non-
discrepant documents, irrespective of non-payment by LC opening bank. With JS Bank's
39
confirmation services, customer can eliminate the foreign bank and country risks from
his/her export collections.
Bank negotiates customer export bills drawn under Letter of credit, if the documents are
found to be strictly in terms with LC conditions. All these facilities come to anyone at
competitive rates and world class service standards.
Import Services:
Import Letters of Credit:
Bank issue Import Letters of Credit on customer behalf that give him the advantage with
his/her suppliers. Bank experts can advise customer in drafting the LC terms and
conditions so as to protect one’s interests.
Arranging for Buyer’s & Supplier’s Credit:
To take care of customer working capital requirements, JS Bank offers foreign currency
loans (FE 25) and Rupee loans to finance customer imports.
Bank Guarantees:
JS Bank issues its Guarantees on behalf of Importers for all approved purposes, subject
to availability of credit limits or against 100% cash margin.
Investment Banking:
JS Bank’s investment banking group has been the pioneer of numerous landmark
transactions brought to the domestic capital markets. The group’s legacy dates back to
the 90’s through a closely held partnership with the then eminent Bear Stearns. More
recently, the investment banking group has been an advisor and arranger to
• Pakistan’s first ever local currency Islamic Sukuk
• First ever subordinated TFC issue in Pakistan
40
• First 10 year corporate bond
• First TFC issue with a conversion option
• First perpetual bond
• First commercial paper
• First floating rate TFC issue
With a precedence of both volume and innovation in transactions, for some of the largest
corporations in the country, the group continues to offer market-leading investment
banking and ancillary services as an integral part of JS Bank. Bank has an impeccable
track record of successfully executing a wide array of large capital transactions, often
under challenging economic and time considerations.
Products and Services:
Under the investment banking umbrella, bank range of activities include corporate debt
origination and syndication, underwriting, coordinating as bankers to the issue, and
facilitating trusteeship and agency services.
Corporate Finance Advisory:
The Investment Banking Group provides a comprehensive range of Corporate Finance

Advisory services in the Debt Capital Markets, including Mergers and Acquisitions and
Project Finance Advisory. Bank provide independent capital markets recommendations
and financial valuation and due diligence advice, or as an integral part of managing a
comprehensive Advisory and Arrangement transaction.
Arrangement and Placement of Securities:
The Investment Banking Group’s distribution team is one of the market’s leading
corporate debt arrangers through a variety of structured and vanilla Term Finance
Certificates as well as Shariah-compliant product offerings. Bank solutions-oriented
approach, excellent pricing, and unmatched distribution capabilities continue to make
bank as one of the leading TFC arrangers in the local market, both by volume and value.
Trust and Security Services:
41
A dedicated team manages and monitors various aspects of trust and security services,
including acting in the capacity of a trustee or/and an agent to various corporate debt
offerings and playing an active role in structuring and maintaining special purpose
accounts.
Underwriting:
Bank has substantial underwriting appetite for handling large capital market issues, both
at Private Placement (“Pre-IPO”) and Initial Public Offer (“IPO”) stages. Till date, bank
has underwritten majority of the issues brought to the local markets of Pakistan.
Bankers to the issue:
Bank act as Bankers to the Issue for IPO transactions, in both equity as well as debt
capital markets. Despite a limited, albeit a rapidly growing, network of branches, this is a
substantial business for JS Bank through a pro-active initiative in actively marketing
Public Offers.
JS Bank Treasury:
In an exceedingly volatile & dynamic economic environment, JS Bank’s Treasury has

evolved as an active player in the Financial Market. The Bank's client-centric treasury
endeavors to partner its customers in ensuring they use the financial markets to optimize
their risk profile and enhance value to their stakeholders. The Treasury seeks to do this
by becoming the risk solutions provider of choice, offering quality treasury products, and
being the leader in product innovation.
JS Bank Ltd is a “One Stop Solution” to all your financial needs, whether it pertains to
Foreign Exchange, Fixed Income (GOP, Corporate Debt), Mutual Funds & Money
Market (Deposit or Loan) transactions.
Foreign Exchange:
JS Bank Ltd is an active player in the interbank market and provides competitive prices
in all major currencies. It is an institution of choice amongst importers and exporters, by
providing superior treasury products to its clients and assisting them in covering their
42
currency exposures & risks. Bank dynamic corporate and institutional sales and trading
teams provide up-to-date market intelligence, advice and timely execution of deals to
bank’s customers throughout the trading day. Whether the transaction is Local Currency
(USD/PKR) based or Global Currency FX Spot – Bank provide best in class pricing for
all trade (import & export), remittances & travelers cheque transactions, whether it is
USD/PKR or other Global currencies. FX Forward – Being an active player in the
market, the customer can hedge all their FX exposures at aggressive pricing in domestic
& international currencies.
Fixed Income - Corporate Debt Market:
JS Bank’s Treasury provides access to best deals coming to market, given the fact that
JS Bank’s Investment Banking team is a leader in the corporate debt origination. JS Bank
maintains an active trading desk in the secondary corporate debt market thus is able to
provide competitive bid / offer quotes in all liquid corporate debt.
Primary Dealership:
JS Bank is a State Bank nominated Primary Dealer (PD) and has played an active role in
the development of the Primary & the Secondary GOP Debt Market. Under the Primary
Dealership System, only PDs can participate in the primary auctions of Treasury Bills
(T-Bills) & Pakistan Investment Bonds (PIBs) conducted by State Bank of Pakistan.
Being a PD, JS Bank Ltd is playing an instrumental role in developing the GOP debt
market. Bank dynamic trading team is a market maker and provides competitive pricing
in the Secondary Market, which includes trading with other PDs, Non-PD Banks &
NBFIs.Bank provides Interest rate views and analysis to the entire client base on a
regular basis to enable them make informed & calculated investment decisions.
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CHAPTER FIVE :
Explanation Of Financial Ratios
PROFITABILITY RATIOS
Profitability ratios measure a company’s financial performance and its ability to

increase its shareholders value and generate profits. Profitability ratios provide insight
into the profits made by the company in relation to its size, assets, and sales and also
measure the company’s performance in relation to itself. Having past data as a
benchmark, the firm can start to make conclusions as to why profitability is increasing or
decreasing.
The net profit margin Net profit after tax measure profit remaining after deducting all
expenses including tax. It should be maximum. Markup/return/interest earned and non-
markup interest income increased throughout the period i.e. year 2010 up to year 20014.
While markup/return/interest expensed was increased throughout from 2010 as a result of
net profit after tax ratio decreasing. The income & expenses have direct relation, that’s
why it affects net profit ratio.
The gross spread ratio relationship between Net Markup income & Gross markup
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income. Gross spread ratio is continuously increasing from 2010 to 2014.
Income expense ratio as shows the percentage of expenses it should be lower. In bank
income expense ratio has decreasing trend from 20012 to 2014.
Return on equity measures a corporation's profitability by revealing how much profit a

company generates with the money shareholders have invested. A company with high
return on equity is more successful to generate cash internally. But in this bank return on
equity is throughout decreasing trend (2010 to 2014) due to increase in borrowing /debt
its means the bank generate low profit with the money shareholder have invested So if
the firm takes on too much debt, the cost of debt rises as creditors demand a higher risk
premium, and ROE decreases. It is generally accepted that a company with a higher ROE
is a better investment than one with a lower ROE since it has a stronger ability to
generate cash flows internally; however, this is not completely accurate.
Return on assets (ROA) return on assets of commercial banks reflects the effectiveness
and efficiency of the use of resources is the embodiment of its operating efficiency and
management level of the important comprehensive index. In year 2012 ROA is higher in
all five years due to increase in earnings after tax so the bank is better at converting its
investment into profit. But in the year 2014 return on asset is decrease because net
income in this year is also decrease.
Loan deposit ratio: If the ratio is too high, it means that banks might not have enough
liquidity to cover any unforeseen fund requirements; if the ratio is too low, banks may
not be earning as much as they could be. So in this bank in year 2014 this ratio is
decreased as compared with previous year.
Activity Ratios
These ratios also known as efficiency or turnover ratios, measure how effectively the
Organization is using its assets.
Total asset turnover represents the amount of revenue generated by a company as a
result of its assets on hand. One general rule of thumb is that the higher a company's
asset turnover, the lower the profit margins, since the company is able to sell more
45
products at a cheaper rate. In this bank total assets turnover ratio is increasing trend
throughout (2010 to 2014) because total assets are increase in every year.
Fixed assets turnover ratio establishes a relationship between net sales and net fixed
assets. This ratio indicates how well the fixed assets are being utilized. This ratio
expresses the number to times the fixed assets are being turned over in a stated period. It
measures the efficiency with which fixed assets are employed. A high ratio means a high
rate of efficiency of utilization of fixed asset and low ratio means improper use of the
assets. In this
bank fixed asset turnover ratio have increasing trend throughout. In year 2012 this ratio is
decrease means the bank have not utilized its fixed assert properly
Market Ratios
These ratios are calculated to analyze the market position of a business
Earnings per share (EPS) are the amount of earnings per each outstanding share of a
company's stock. In the bank earnings per share ratio are showing increasing trend from
2010 due to increase in earnings after tax. It is an accepted fact that earnings per share
ratio can help us know the financial strength of a company. The more the earnings per
share ratio, more would be the profitability of the company. Earnings per Share represent
the measurement, which is used to calculate earnings. The rise in prices of JS shares and
higher EPS calculates a stronger Price to Earnings (P/E) ratio Rs. 9.80, from 5.66 in 2013
Book value per share shows value of share as per books. It should be maximum. Book
value per share of the bank has increased due to increase in shareholders’ equity.
Leverage Ratios
Debt to Total Asset measure of a firm assets financed by debt and, therefore, a measure
of its financial risk. The lower this ratio, generally the better off the firm. The higher the
ratio, the greater risk will be associated with the firm's operation. In addition, high debt
to assets ratio may indicate low borrowing capacity of a firm, which in turn will lower
the firm's financial flexibility. Like all financial ratios, a company's debt ratio should be
compared with their industry average or other competing firms.
The debt/asset ratio shows the proportion of a company's assets which are financed
through debt. If the ratio is less than 1%, most of the company's assets are financed
through equity.
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if the ratio is greater than 1%, most of the company's assets are financed through debt.
In this bank years (2010 to 2014) this ratio have been less than 1% so this bank assets are
finance through equity bank fixed asset turnover ratio have increasing trend throughout
In year 2012 this ratio is decrease means the bank have not utilized its fixed assert
properly.
Debt To Equity Ratio It indicate how much the company is leverage (in debt) by
comparing what is owned, if the ratio is greater than one the majority of assets are
financethrough debt, if answer is smaller than one assets are primarily finance through
equity This ratio of bank throughout the years 2010 to 2014 greater than one.
Comments On Horizontal Analysis Of Balance Sheet
TOTAL ASSETS
Total assets of JS Bank of Pakistan have increased from Year 2010 to year 2014.
As compared to 2010
In Year 2011 there is increase of 15 % in total assets of the bank, this increase due to
both local currency current account and local currency deposit account with the treasury
banks maintain with SBP. The other reason of this increase is total assets is due to
increase the Lending to financial institution is 110% lending include call money lending
and repurchase agreement .Advances also increase 10% in the form of cash credit
,running finance and in the form of loans and other assets also increase by 102% .
In year 2012 total asset increase by 37% as compared to 2010 and 22% increase as
compared to 2011. This increase is because of 67% increase in cash and balances with
treasury banks, 159% increase in balances with other banks. The other reason of this
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increase in total assets increase in 21% Advances as compared to 2010 and 11% increase
as compared to 2011 due to increase in loans , cash credits and running finance
.Investment increase by 36% is 2012 as compared to 2010 due to major increase in
market treasury bills
.Fixed assets also increase in 2012 is 96% as compared to 2010 due to capital work in
progress and property and equipment ,other assets also increase 227% in 2012 as
compared to 2010 and this percentage increase is 125% in 2011 this major increase due
to accrued income in local currency and accrued income in foreign currencies.
In year 2013 total assets increase is 53% as compared to 2010 and this major increase
due to 67% increase in both local and foreign currency cash and balances with the
treasury banks , other assets increase in 262% in 2013 as compared to 2010 this major
increase due to accrued income in local currency and accrued income in foreign
currencies .Investment also increase is 39% due to increase in market treasury bills ,fixed
assets also increase in 2013 is 110% as compared to 2010 due to capital work in progress
and property and equipment. Advances also increase 45% in the form of cash credit,
running finance and in the form of loan.
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Total Liabilities
As compared to 2010
In year 2011 total liabilities have increased 9% because other liabilities increase 30% in
2011 although 17% bill payable decreased. Borrowing decrease by 13%. These bill payable
in Pakistan and outside Pakistan. These borrowings include borrowings from SBP. 12%
increase in deposits and other accounts due to major increase in fixed, saving, current
accounts remunerative and non-remunerative.
In year 2012 total liabilities have increased 9% as compared to 2010 and as compared to
2011 there is no increase. 44% increase borrowing as compared to 2010 these borrowing
include secured and unsecured This is because of secured borrowings from the SBP under
export refinance scheme and long term financing under export oriented While call
borrowings (unsecured) also increased significantly projects have increased, deposit and
other account 27% increase as compared to 2010 deposit include customers deposit and
other financial institution deposit and other liabilities 36% increase.
In year 2013 total liabilities have increased by 40% as compared to base year and this
increase 31 % more than as compared to 2012 this major increase due to 23% bill payable
increase These bills are payable in Pakistan and outside Pakistan, deposit and other account
44% increase as compared to 2010 due to customers deposit and other financial institution
deposit are increase and other liabilities 148% increase as compared to 2010.
In year 2014 total liabilities also increase 59% as compared to base year and this increase
19% more than as compared to 2013 due to major increase in 63% in borrowing, the bank
has entered into agreement with SBP with extending export finance to customers .As per the
terms of agreement, the bank has granted SBP the right to recover the outstanding amount
from the bank at the date of maturity of finance direct debiting the current account
maintained by the bank with SBP. Deposit and other account 60% increase as compared to
2010 due to customers deposit and other financial institution deposit are increase and other
liabilities 115% increase as compared to 2010.
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Comments On Vertical Analysis Of Balance Sheet
TOTAL ASSETS
Here Total Assets includes: Current Assets + Fixed Assets + Other Assets. Where Current
Assets include: All assets excluding Fixed Assets and Other Assets Current assets of the
bank has same in 2010 and 2011 is 94% because cash and balance with treasury bank and
balance with other banks has increase in 2011. Investment are decrease in 2011 but lending
to financial institution increase in this year and advances are decrease 2% in this year If
current assets fall short more than this in future, then the bank will have to scramble for
other sources of short-term funding, either by taking debt.
In 2012 currents assets are decrease because balance with other banks and advances are
decrease but in this way cash utilized in purchasing operating fixed assets are 1% increase as
compared to 2011 fixed asset are increase is due to increase in capital work-in-progress,
property and equipment.
In 2013 and 2014 current assets are also decrease due to shortage of cash and balance with
treasury bank and balances with others banks but in the other hand cash utilized to purchase
other asset This increase in other assets is due to increase in Income / mark-up accrued in
local currency and income / mark-up accrued in foreign currency
TOTAL LIABILITIES
Total liabilities of the JS have decreased in year 2011 as compared to 2010 but this decrease
is not too much high.
In year 2012 total liabilities have decreased because in this year deposit are decrease Money
deposited with a bank becomes a liability of the bank, because the bank has an obligation to
pay the depositor the money deposited; usually on demand, although bill payable, borrowing
slightly increase. (The money deposited is an asset for the depositor; but this asset will not
be recorded by the bank because it is not the bank's asset. This shows that bank’s need more
debt from other financial institutions from 2010 to 2012 especially.
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Total liabilities have sustained in 2013 as compared with 2012. This increase is due to
increase in others liabilities, deposits.
Borrowings from financial institutions decrease. While these borrowings have been made
from SBP for providing financing facilities to customers for import of machinery, plant,
equipment the bank has entered into agreement with the SBP for extending export finance to
customers. And these bills are payable in Pakistan and outside Pakistan. However there is no
major increase found in the bank’s liabilities portion. Liabilities increase also shows that
bank’s need more funds in these years to complete its higher operational activities and year
2014 total liabilities also decrease because in this year bill payable and borrowing are
decrease and deposit are slightly increase
OWNER’S EQUITY OR SHARE CAPITAL
Share capital or issued capital or capital stock refers to the portion of a company's equity that
has been obtained (or will be obtained) by trading stock to a shareholder for cash or an
equivalent item of capital value. Share capital has increase from 2010 to 2011 this increase
is due to unappropriate profit are increase , in 2012 share capital are sustained due to reserve
are increase.
In 2013 share capital are decrease because reserve and unappropriate profit not increased in
the year 2014 share capital are sustained due to unappropriate profit reserves are stable not
increasing neither decreasing.
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Comments On Vertical Analysis Of Profit & Loss Accounts
Net markup /interest income have decreased from 69% to 62% from 2011 to 2014. In 2014
interest income is 90% while this percentage is 84% in 2011 and 72% in 2010. Net markup /
return / interest income after provisions have also decreased but this decrease is due to
increase in provision against loan and advances by 13% in 2014.
Interest expend, markup also increase from 12% to 28% this is directly link with interest
earned, if interest / markup earned increase interest expense increase.
Total income has increasing trend in 2010 to 2014. This increase is due to major increase in
interest earned. Administrative expenses have decreased from 2010 to 2014. This decrease
in administrative expenses due to better management of the bank. Profit before taxation is
40% in 2014 while this percentage is 55%in 2010. Profit after tax has a trend of decrease. In
2010 profit after tax has 38% while this percentage is 27% in 2014.
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CAHPTER SIX:
START OF WORK AS AN INTERNEE:

Complete Overview of JS Bank Main Branch jhelum :
I do an internship in JS Bank Limited main branch jhelum which is on land mark at civil
line Jhelum. The branch consisted of 8 employees. Names of employees and their respective
posts are as follows:
Empety Branch Manager (BM)
Mr. javed ali Branch Operations Manager (BOM)
Mr. bilal ch Relationship Manager (RM)
Miss. Sidra Javed Relationship Manager (RM)
Mr. AhsanAqeel Associate Relationship Manager (ARM)
Syed jibrean Cash Deposit Incharge (CDI)
Mr. usman Teller
Miss. amena Teller
The opening of this branch held in April, 2011.That time it have only two departments.
• Retail Banking
• Operations.
with the passage of time branch is growing quickly and have identified unique as having
good will international banks in that area. Branch face some loss as newly started business.
After few months branch started earning profit. In the rating of JS Bank limit this branch
becomes no. 30 in all over the country’s other branches. Employees of the bank are hard
53
workers, loyal and able towards their management of banking disciplines .they target goal
and complete works.they do their tasks effectively and efficiently in very minimum time.
The coordination of employees is remarkable and do tasks in team work.i started my first
work from 27th of july, 2015 and it ends in 4thof september , 2015.
Information about Supervisors:
My supervisor name is mr.javed ali . He is branch operations manager.
Schedule Of Weekly Works:
Working Days
Date/ Day Internship Activities Performed Learning Milestones
09/08/2015 Introduction of bank staff, and

Achieved
become knows about the supervisor
10/08/2015 Types of Accounts for the customers

Perfectly Achieved
and their documentation
Types of Accounts for the customers

11/08/2015
and their documentation Perfectly Achieved
Learns about the process of Account

12/08/2015 Opening, Account Opening form
Achieved
filling and its stamping and
signatures of staff
13/08/2015 Learns about the process of Account Achieved

Opening, Account Opening form
filling and its
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14 august holiday
How to Scan the Account Opening

16/08/2015
forms and put them on FTP Perfectly Achieved
Department: Retail Banking
How to Scan the Account Opening
17/08/2015 forms and put them on FTP Perfectly Achieved
18/08/2015 Petty cash book information

Perfectly Achieved
Wednesday
19/08/2015 Loan financing information

Perfectly Achieved
20/08/2015 Deposit slip and information about

Perfectly Achieved
Bank products -
21/08/2015 Bank insurance

Achieved
-
21/08/2015
Same as above Achieved
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Department: Retail Banking
3rd Week:
Third party mandate case in an

23/08/2015
account Perfectly Achieved
Third party mandate case in an

24/08/2015
account Perfectly Achieved
24/08/2015 Maintain acknowledgements of

Account Holders to issue them fresh
cash
25/08/2015 Visa Debit Application form filling

Achieved
Department: Operations
Attended Officers: Miss amena
Internship Activities Performed Learning Milestones
26/08/2015 Maintenance of Inward and Outward Perfectly Achieved

mails Register
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Cheque Book issuance to Account
holders
Maintenance of Inward and Outward

27/08/2015
mails Register Perfectly Achieved
29/08/2015 Visa Debit Card issuance to

Perfectly Achieved
AccountHolders
Visa Debit Card issuance to Account
holders
Cheque Book issuance to Account

30/08/2015 Perfectly Achieved
holders
Attended Officers: Miss sidra javed
03/09/2015 Learn about Outward Clearing and Perfectly Achieved

Inward Clearing
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Learn about Outward Clearing and
04/09/2015
Inward Clearing Achieved
Same as above
Knows about the Remittance

04/09/2015 Achieved
Services that branch is serving
Knows about the Remittance

05/09/2015
Services that branch is serving Perfectly Achieved
06/09/2015 Knows how to fill Remittance

Achieved
Online Transaction form
07/09/2015 Cash counting method Perfectly Achieved
Knows about the With Holding Tax Achieved
08/09/2015 Knows how to fill Manual KYC Perfectly Achieved

( know your customer ) form
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09/09/2015 Processing of Express Money Achieved
11/09/2015 Petty cash book of bank and how to Achived

Prepare the petty cash book.
12/09/2015 Processing of other Remittance Perfectly Achieved

services
13/09/2015 Processing of other Remittance Perfectly Achieved

services
14/09/2015 Learns about the Cheque clearing, Achieved

also local and intercity clearing
16/09/2015 Learns about the Cheque clearing, Achieved

also local and intercity clearing
17/09/2015 Learns how the cash withdrawal and Achieved

cash deposit entries processed in the
software
18/09/2015 Learns how the cash withdrawal and

cash deposit entries processed in the
Achieved
software
19/09/2015 Learns about the daily vouchers Perfectly achieved

maintenance
20/09/2015 Learns about the daily vouchers Perfectly achieved

maintenance
21/09/2015 Knows how to fill Manual KYC Achieved
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23/09/2015 Knows how to fill Manual KYC Achieved

24/09/2015 Processing of Western Union Achieved
25/09/2015 Processing of Western Union Achieved
26/09/2015 Calling to customers to collect Achieved

Cheque books and Visa Debit Cards
27/09/2015 Calling to customers to collect Achieved

Cheque books and Visa Debit Cards
28/09/2015 Holiday
29/09/2015 Holiday
30 /09/2015 Notice Board Maintenance
1/10/2015 Pay order Application form filling Achieved
Introduction Of Departments In Which I Do Work For Internship:
I do the internship in Two departments.
• Retail banking department.
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• Operations department.
Retail Banking Department:
5 employees are in the retail banking department.
 Branch manager.
 Two are Relationship Managers (RM)
 One is Associate Relationship Manager (ARM)
 One is Customer Relationship Officer (CRO) which is also including in this

department.
 Responsiblities of this department:
A limited time set for deposits that is one month. To estimate of the deposits measurement
obtained in this duration.
Amplify relation of reliabilities connection with bank account holders, newly opened
account holders and interested customers.Create complete details of the customers,
analyzing the customer's problems and step by step process to solve customer's problem.
Ensure that it will not occur in the future.
This department do very important produce of new account opening registration filling and
collect all necessary documents by the customer.If some necessary document is incomplete
than get it from the customer.Input and upload information on the server system that is
connected with head office. Upload data consists of documents and necessary information of
customers.
Customer Relationship Manager does duty for the deposits and monitoring aspects as:
 Sending and receiving the E-mails. Maintenance of incoming and outgoing E-mails
register.
 Answer's customer phone calls and solve customer queries.
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Provide information about pay orders,cheques and information of account via doing phone
calls,email,sms etc.
 Creating rich detail statement of account on Monday in a week.
 Guiding customers how to fill pay orders, how do online transaction and how get deposit
slips from management. Who don't know or can't do himself, provide help to fill for
special people and physically challenged people.
 Guiding customers in opening of new account application, credit/debit card application

filling information..
Operations Department:
Operations department is a pillar of branches and operating different functions in branch.

Like other bank’s operational department measurement of cash inflows and cash outflows,
opening and closing of cash.
It do task of functions as calculate the revenues and expenses, control expenditure and
forecast profits each month. And store vouchers reports.
The operational department of JS Bank Limited branch consist of 3 employees where I do

intership.
 One is branch operations manager
 One is the cash deposit in charge
 One is the teller.
Operational department do Tasks:
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 Fulfil on demand of the customer about deposit and withdraw cash.
 Collect utility bills of people.
 Provide the cheque books and Visa Debit cards to the customers on when they asked and
look after of registers, record data about the cheque book issuance and visa credit/debit
card issuance.
 Ensure Pakistani Rupees notes and coins are available in the bank branch,Euro, Dollar
and Pounds for the customers whose account in international currency.
 Pay tax to National Bank of Pakistan every week that the branching ratio dependent, Tax
cut from account holder when he/she make a transaction of PKR 25000/-.
 Do transaction of customer in same branch free of cost on request of customer.
 Do payments of transmission to the customers that come from other countries.
 Create pay orders or demand drafts for the customers.
 Ensure availability of the stationary for staff.
 Controlling expenditures of the bank.
 Ensure software running on the computers properly.
Monitoring of Activities:
Operational department does daily activity checking and four phases of monitoring steps.
 Collecting vouchers, cheques etc. from all departments
 Sorting Vouchers
 -Checking Activity
 Packing
Information of the Operational/Activities of the department in which I worked in:
Only two departments where I do internship that time.

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Retail Banking Department:
The retail banking department is basically connected with the new Opening of Accounts and
its connected activities. I learn a lot of things in this department that are helping me to
understand in the banking system. The staff member of this department is very friendly and
cooperative.
I do many activities in this department that are related to my self. I try my best do tasks with
perfection.
These activities performed by me in this department:
o Marketing
o Process of Account Opening
o Third party mandate case
o Visa Debit ATM Application form filling
o Deal with the customers
o Maintenance of inward and outward mail register
o Bancassurance policies
o Types of Accounts for the customers
o Documentation in all kinds of accounts
Account type for customers:
First Week of my internship beginning.My duty was assigned to Mr.Bilal chaudhary that are
Relationship Manager. He gives me basic knowledge about various types of accounts.That
are our bank is offering to their customers.These are accounts which the branch is offering,
and I do my internship.
Type of Accounts:
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o Current Account
o Rupee Plus Saving Account
o Basic Banking Account (BBA)
He tells me the specifications of the accounts.
First He told me the current account that account is mostly used by the customers Specially
businessmen most likely used. The customer can start its new account with
the 10 Rs initial deposit. And it's up to the customer how much he/she deposits maximum.
Zakat is not cut from this account type.
Then he tells me rupee plus saving account and use for savings. This type of account is
opened by those customers who having enough savings or having spare money. this account
opens from with 100/-initial of deposit. This account is also operated as current account. The
profit rates are issued for this type of accounts by the head office that given to customers on
a daily basis.
He gives information me the basic banking account (BBA). The initial deposit is required
for this account is Rs. 1000/- This account is commonly used by those customers who do
less transactions in a month. One can deposit two times in a month and also withdraw cash
two times in a month.Mr.Bilal chaudhary gives me the information about account system
and their different types.
Accounts documentation for various types:
Mr. Abdul Rehman gives information of document for attachment with the newly account
opening form with relation to their profession or job. The documents for attachment are:
For Single Accounts:
• Housewife:
• CNIC copy
• General Information
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• Salaried Individuals:
• CNIC copy
• Proof of employment and income or
• Employing certificate letter
• Self Employed:
• CNIC copy
• Business card certificate
• Agriculturist/Landlord:
• Copy of NTN
• CNIC copy
• Annexure ‘A’
• Minor Accounts:
• Original B form to be seen
• Guardian CNIC copy
• Illiterate Persons:
• CNIC copy
• Two colored passport size photographs
• Right and left thumb impressions
• Staff Accounts:
• CNIC copy
• Employment letter
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• Students:
• Copy of student identification card/letter from educational institution
For Company Account:
• Sole proprietors:
• CNIC copy
• NTN certificate copy
• Declaration of sole proprietor on company letter head
• Partnership Accounts:
• Attested CNIC copies of all partners
• Partnership deed signed by all partners
• Account opening request on letter head
• Attested copy of NTN certificate
• Registration certificate
Process for Newly Open Account:
After understanding all about the different types of accounts and the documentation which
are necessary for their respective of accounts. The other Relationship Manager which gives
Miss.sadira javed information about the process of new account opening.
The produce of registering new account opening way is followed as steps:
• Signatures of customer
• Form filling
• CIF (Customer Information Form)*
• Stamping
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• Signatures of staff on form where it is required
• NadraVerysis
• Signature and Authorization by Branch Manager
• Scanning of forms and other documents
• Putting the file on FTP folder
• Mail to Head Office
• Analization by Head Office
• Account opened if discrepancy not found
• Resolving of discrepancy if it is found
• Account is opened with specific account number
*Customer information form is filled in the computer database.
After giving the concept of process an account opening he explain me. Different sections of
account opening forms. He tell me that the open an account must completion the form at
time.
Account opening form has different sections that are:
• Title of account
• Personal information
• Type of account
• Currency of account
• CNIC number
• Phone number or cell phone number
• Category of applicant
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• Date of birth
• Next of kin name and relation with the account holder
• Nationality
Account opening form must Have:
• Two SS cards
• Undertaking form (in case of signature differ from original CNIC)
• Account opening Checklist
• Call report
• Two acknowledgements, one in urdu and one is in English
• Annexure ‘A’ (in case of account holder is land lord)
• Affidavit (in case of customer signature is in urdu or have simple signature or having
shaking signature)
After giving me detail information with him and details of documents related new account
opening forms. He assigns my duty to complete the new account opening forms. No chance
of mistake while completing the new account opening form because it very sensitive work.
It need very careful attention. That was a great experience completing the new account
opening forms. I energetically fill the forms without a single mistake. Mr. Bilal chaudhary
impressed by me and appreciates my work.The next process of proceeds to fill the customer
information form using computer application to a database.
Mr. Bilal chaudhary trains me how to fill the customer information form in the computer
using application to a database. The KYC form is filled in the computer database. If an
existing account holder wants to open another account in the bank then his/her KYC should
be manually filled.
The Relationship Manager, Miss sidra javed tells me about how the stamping and signatures
of staff on the new account opening form.
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The signatures and stamps of staff which are necessary on the account opening form are:
• Branch Manager
• Branch Operation Manager
• Relationship Manager
The further step is how to scan the new account opening form.
Mr. Bilal ch gives information how to manage the form and which documents along with
the form is to be scanned. I learn it one time understand scanning the form and which
documents are needed to scan and how save new account opening form file. He gave me
some forms for scanning for the assessment purpose. I did it nicely.
After saving the new account opening form file, copy paste it in the cloud folder that is
connected with head office. This folder is prepared especially for branch and it is shared
with all staff computers.. The folder contains inside your folder then month folder and then
date folder where the copy file has to be pasted.
This is a very easy process which I learnt quickly.
The next step proceeds sent mail to Head Office to inform them how new account opening
forms set on cloud folder. An error or mistake occurred than the Head Office send reply
mail the branch to clear the discrepancy as soon as possible and ensure that it is fully cleared
from mistakes. When the issue cleared then the account is ready for the customer and
account Id or number is assigned to the prior customer.
Now, he/she can use his/her account. This is complete produce of the new account opening
process.For myself it is an easy process and I have learnt it very nicely.
3rd Party Mandate Case:
Mr. Bilal ch explained my role of the third party mandate case, the account holder tells to
the bank that if he is not present in this country or die than his guiding of account is he/she
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He explained this service use only by those customers who having a very high level trust of
their family members or friends. this is an option for another person can also operate his/her
account and can withdraw or deposit cash when it's needed.
He gives information about the documents which are necessary for applying the 3rd party
mandate case, Documents are:
• Form of third part mandate case
• CNIC copy of nominee person
• NadraVerisys
• Manual KYC form
• Two SS cards
• Call Report
• Undertaking form (in case of signature differ from original CNIC)
This was a simple case of third party mandate case which I learned quickly.
Bancassurance policies: Mr. Bilal ch explained the bancassurance policies in the branch
is providing to the customers. The bancassurance policies are the products of EFU Life
Assurance Limited. There is an contract between JS Bank and EFU life assurance limited.
The bank provides two products of it to the customers. One is RoshanKal (Investment Plan)
and the other one is PehlaQadam (Child Education Plan).
He give information about the basics of these products and told me that these products
having same characteristics but giving different names to them in order to attract the
customers.
The minimum premium of 25000 is requires with the minimum time limit of 10 years. The
maximum premium is up to the customer and maximum time limit of 25 years. The persons
who can get these products would have their age between 18-60 years.
If customer wants to cancel the contract after using the product,
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The customers inform the bank within 14 days. Otherwise customers have no way beside
continue the scheme for minimum 2 years;
it means customer would have to pay two installments. When the customer uses the product
with the time period of 10 years, then the customer will get 2xamount of the total invested
amount.
EFU also gives compensation to the customers by giving them the option of continuation of
the scheme after its maturity. So, after 15 years the amount would be triple of the total
invested amount and after 20 years it would be four times of the total invested amount.
So, this is the introduction of Bancassurance policies which was explained by Mr. bilal ch to
me.
Inward and Outward Mail Register:
I join the work than duty with the Customer Relationship Officer her name Miss Sadia
Khan, She guide me the inward and outward mails. Tell me how They are recorded in the
register. There are different registers which are maintained for outward mails and inward
mails. Normally inward E-mails come from Head Office that have information about
customer cheque books, Visa Debit cards of customers, deposit slips or other forms.
The bank branch replyed E-mail on a daily basis that are counted outward mails. Outward
mails have information of Account Opening Forms, electricity bills, Sui gas bills, customer
mails etc.
Application form of Visa Debit ATM:
Miss sidra javed gives information to me how to complete the Visa Debit ATM Application
forms. Visa Debit ATM card issued to account holder whom requested for it and only use
valid for customers respective account. She gives me details that the CNIC copy of account
holder is necessary to apply for visa debit card and it need minimum 12 bank working days
for the visa debit card.
She tells me that only some main branches are affiliated to issue the debit card in the small
cities.Types of cards:
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• Classic card
• Gold card.
The customer can increase his actual limit by filling some agreement with the bank. After
allowing for bank.with that permission customer can withdraw more cash than actual limit
and only till that specific limit.
Dealing with Customers:
The very important section of my internship report is “Dealing interaction with customers”.
Miss Sidra javed gave me mass supportive hand and trained me how to deal with the
customers. She tells me every aspect of dealing with customers.
She teach me about Manners:
 Be patience attitude
 Soft Talking
 Good looking Dressing
 Try to understand the behavior of customers .Listen the problems of customers
 The problem would solve in no time
 Cooperation with them.
Manner of greetings all characteristic effect on the nature of the customer. These have a
good impression on the customer.
Basically, the customers have very important because without them the branch is nothing, so
the bank has to take care of their customers and tries to facilitate them with their goods and
services.
when Miss on leave than I deal the customers, I communicate with the customers and
receive calls of the customers. It is good experience in my internship.
Marketing:
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Period of my internship I go for marketing. The days directed by Branch operation
Manager. One day I go with Mr. Javed ali , the Branch operation Manager has called the
internees for the meeting.The purpose of the meeting was to give information about
marketing. He addresses area manager sets a goal for us and we should complete our target.
For this we need to meet Businessman, customers and account holders to agree them they
deposit large amount of cash in the JS bank branch.
This is the task and senior guide us so we achieve the target limit of deposits. Mr. Javed ali
timetable the day for marketing. Mr. Javed ali, Mr. Bilal ch and I go to bazaar to meet some
businessman, customers etc. we tell them about our bank status, information, integrity and
business principal. We tell how we work and what are our products. what are the benefits.
We try to meet than people who can open account in time. we success to convince the
people and we open accounts more than our hopes. this is my internship happiest day. I
learnt how to convince the customer to open an account and ensure them that the bank is
secure, respect privacy regarding all kinds of transactions.
Operational Department:
Operations department do very important tasks in branch of the bank because it does main
functions.
Miss amina was Branch Operations Manager. My duty was with her in Operational
department. I try my best to hit all the tasks that are my respoinbilty.
These are activities I do in operational departments:
• Fresh Cash Issuance Register's look after
• Acknowledgements of Account Holders
• Collect cheque books and Visa debit cards make Calling to Customers.
• filling Pay order form
• Online transaction form filling
• Paying With Holding Tax of customers

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• Cheque book issuance
• Visa debit card issuance
• Outward and inward checking and clearing
• Cheque clearing; local and intercity clearing
• Setting, checking post on the Notice Board
• Services
• Edit on software withdrawal of cash and deposit entries
• Daily look after vouchers
Checking of New Cash Issuance Register:
Miss Amina sign my duty to record of data for the issuance of new cash. I was lucky that
Eid-UL-Fitr comes in my intership days and on these types of events bank issued new cash.
Miss Amina assigns some work and give some copies of CNIC of customers and told me to
enter their CNIC numbers and for check that CNIC date is not expired. This record is
necessary and demand from State Bank of Pakistan. It is an easy task and I have done it very
nicely.
Account Holder's Request for New Cash:
I provide the new cash to the account holders. Miss Amina provides me some copies of
acknowledgements for account holders who requested to bank for new cash. The new cash
notes are in the 10, 20, 50, and 100 rupees.
Making Calls to Customers:
Miss Amina set my duty to call the customers and remember that they collect their cheque
books and visa debit ATM cards in 2 or 3 working days. I call all those customers which are
mention in list that given by the supervisor.
 It is a good experience to be called the customers.
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 This experience increases my confidence.
 Every bank wants that it takes care about its customers .
 The customer feedback becomes very positive about the bank and talking to the
customers on the phone, I learn that call is a good way and customers become happy.
The analysis report tells that is good for my bank.
Pay Order Form Completing:
Miss Amina told me that the important role of pay order and give information to me. It is
created on request of the customer. An order by the customer to pay a specific amount for
beneficiary party. It is a bank cheque. It is normally created for heavy transaction. That's
why it is served way to money one place to another place where the it delivered. when it
created than written beneficiary name and he/she can withdraw the requested amount.
Pay order paid in cash if it is less than the Rs. 50,000/-. Its amount larger than Rs. 50,000/-
then it converted in cheque and pay.
The contents of pay order form are:
• Beneficiary details
• Address
• Sender Account number
• Cheque number (if amount greater than Rs. 50,000/-)
• Amount in figure and words
• Sender signature
This process is creating and completing of pay order procedure.
I do it well at first attempt.
Online Transaction Form Filling:
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Mr. syed jibran , Teller of the branch in operational department, tell me about the for online
transaction form filling of software. He teach me how to fill forms and it can be created
against cheque No. or cash. This used for the business purpose transaction.
He gives information to me. The online transaction is free only for any branch of JS bank
limited.
For online transaction forms requiement are as:
 Beneficiary Details (address, branch name/code)
 Account number
 Applicant details (name, address, CNIC number, telephone number)
 Purpose of transaction
 Applicant signature
 A copy of the applicant that will the form.
 A simple process which I learned quite nicely.
Visa Debit ATM Card Issuance:
Syed jibran ali who is Cash Deposit In-charge give me responsibility of issuing visa debit
ATM cards to the customers who come to get it. The procedure of issuing visa debit cards is
simple, customer signatures on Visa debit ATM file and registers. The date is noted on the
file and register to record that on which the date the card is issued to the customer.
Cheque Book Issuance:
The process of cheque book issuance giving to the customer is same as the visa debit ATM
card. Mr. usman sets my duty to issue cheque books to the customers by getting an account
holder’s signature on the cheque book register and acknowledgement of cheque book
requisition slip.
Process of Paying With Holding Tax of Customers:
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Miss Amina tell me the procedure of paying the with holding tax of the customers. This tax
which is cut by the bank on withdrawing the amount greater than Rs. 25,000/-. And it is cut
at the ratio of 0.3% on the amount which is withdrawn. The bank pay this tax to the National
Bank of Pakistan. This tax is goes to Government of Pakistan. The bank has maintained its
account in NBP for this pupose. The cheque is send to National Bank of Pakistan by the
branch to debit their account.
It is good experience of knowing how tax is cutted by the government and I managed to
learn it quickly.
Clearing Outward and Inward:
Inward clearing occurred when JS bank account holder draws a cheque in favor of other’s
bank account holder. Cheques are received by the operational department from NIFT.
NIFT is playing a middle role in checking of cheques.
Cheques drawn by other’s bank customers for JS bank customer and deposited as outward
clearing cheque.Cheques are received by the operational department of JS bank.
The cheque sent to the other bank via NIFT. If the balance is empty or amout is not matched
than cheque will returned.
Cheque Clearing : Local and Intercity Clearing:Syed jibran give information about the
clearing of cheques and clearing types.
1) local clearing
2) intercity clearing.
 local clearing, cheque is cleared in 1 day;
Intercity clearing; cheque is cleared in 2 to 3 days. He told me about which region is

occurring in local or intercity clearing. He tell me roleof NIFT, the agent who play an
important role in the clearing of the cheques. If the account holder has not balance then the
cheque returned back to the bank which sends it for clearing. Bank has look after the
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registers of clearing to record either the cheque are cleared or not. The data saved in the
computer and cloud systems.
I realized that it is a little complex process but I somehow learned about it.
Look after of Notice Board :
Miss Amina set my duty to check the notice board and provide her a list of papers on which
different documents name and notices are included. My responsibilty to check and make
sure that no notice missing as to the list provided. Its very easy job because notice board
many type of notices and sheets. I manage to done it easily. I point out the notices which are
not on notice board. Miss appreciated my work and give me rewared of dairy Malik
chocolate.
Remittance Services:
This is the time of overview of remittance services. Miss Amina give information about the
remittance services the bank provides for the customers. She tech me this is the fast way to
send money from foreign country. This service for those customers who have not their
accounts in the banks. They can get their money with the help of their CNIC copy. The
remittance services the bank is providing:
 Xpress money transfer
 Western union money transfer
 Ria money transfer
 Dex money transfer
 Aftab Currency and some other services.
Branch operational manager and cash deposit incharge has the rights to make the remittance
payments by using his username and password in Pakistan Remittance Initiative.
Xpress money transfer and western union money transfer are vividly used by the customers
and it is prefered service to other services.
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During the internship I check that xpress and western union money transfers are most used.
Withdrawal of Cash and Deposit entries process in software:
In ending days of my internship period, Mr. bilal ch tells me how to record the events of
withdrawal and cash deposits. While withdrawing of cash, the account holder’s account
would be and depositing the cash, credit the account of a customer. I learnt it nicely.
Daily Vouchers lookafter record:
Miss amina ordered me to check the vouchers of recently week. She teaches me about
different stamps and signs which are used to check on the vouchers of different cheques and
slips.
I do activities that are assigned in the departments of the branch and it is a nice experience to
work with cooperative and friendly staff.
Summary Of Learned Activities:

Skills and Qualifications in Internship:
In internship period I gain experience a lot from it. The skills and Qualifications that I have
gained from the internship are:
 How to interact with the client
 How to complete tasks efficiently
 How to manage the work
 How to work with responsibly
 How to do work in a real environment
 Types of accounts and their functions
 How to behave in the organization

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 Work coordination with the members
Some skills that I learnt during my internship period. A great experience of my life to work
with a well developed organization. I got a lot of experience and knowledge about the
banking systems.
Responsibilities on me in my internship period:
 During the internship period, when I in the retail banking department, I do these
responsibilities:
 Form Filling of account opening.
 Sign from customers on account opening forms
 Mark Stamping on account opening forms
 Signatures of staff on account opening forms
 Scanning of account opening documents
 Filling of deposit slips for loop customers
 Check up of account opening acknowledgement copies in the file
 Visa debit AM card application form filling
 Look after of inward and outward mails registers
 Do Marketing with customers to make mind for open an account in the bank branch.
 My duty changed many times during the internship in retail banking and operations
department. When I Join an operations department, following duty carried out me:
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 Maintenance of new cash issuance registers for account holders and other walk in
customers
 Pay order from filling
 Remittance for online transaction form filling
 Making Callings to customers to collect their cheque books and visa debit ATM
cards
 Notice board setting changes the FX rate sheet on daily basis Check up of account
opening files
 Calculate holding tax of customers
 Take signs from the customers on different foreign remittances slips
 Stamping on the CNIC of different customers
Impoartantce of internship in my future career:

Need of some experience to do jobs in the discipline. The internship provides me a lot
experience and confidence of working in the field, It is going to become my profession. I
have done internships in the bank after completion of my study, I got a job in the banking
discipline.This internship will help me in the future.
All the staff members of the branch gave me various advises regarding my future. They
shared their experience with me.
Correlation of classroom knowledge with internship activities:
This internship will help me in the future. All the staff members of the branch gave me
various advises regarding my future. They shared their experience with me.
The classroom knowledge is perfectly correlated with the internship activities .complete all
the internship activities are correlated with the classroom knowledge. As we study, we
studied the importance of the banking sector in Pakistan. Duration of the internship I know
that it is same as studied. The different functions in the bank are performing are also
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correlated with classroom knowledge. Some other things that I supervised during internship
period, which are correlated with classroom knowledge are:
 Leadership
 Decision making
 Organizational behavior
 Management
 Marketing with customers
 Job satisfaction with job performance
 Training and development of staff
That is overview that I learnt. I have learnt and gain experience from this internship. Thanks
to all staff of bank for their cooperates with me in internship period.
Experience and Learning:
Internship in JS Bank was my first working experience in my career. I stay with academic
books. I have no experience about real work. It is a good opportunity for me to explore my
abilities and to implement the course. I do my internship in JS Bank for six weeks and that
duration; I got the opportunity to know about the banking system. The reason for selecting a
bank for internship is that it is the sector that Provides multi-services under one roof. One
can explore himself interpersonal skills by dealing different types of customers. Secondly
my Uncle is part of JS and serving years for years automatically my interest developed
towards working in Banking sector . My internship experience provide a good learning
experience that I had the privilege to work with cooperative and experienced staff.
Information about Training:
I am done my internship in JS Bank for six weeks. During that period, I do many different
tasks. My timings were (9 AM – 5 PM). First of all the bank Manager ordered me about the
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rules and regulations of the bank and the basics of some operations of the departments in the
branch. In six weeks.
I have performed different activities like account opening procedure, remittances,

chequebooks issuance, bills collection, vouching, clearing and credit granting procedures.
I have also performed the work on the seat of the remittance department in the absence of
that department’s officer under the supervision of my operations manager. This internship
and different tasks in it gave me exposure to practical life.
The details of my tasks are as follows:
JS Bank Limited
Account Opening and Its Types:
Account opening is an agreement in which customer offers his funds and bank accepts these
funds, therefore the nature of the relation between a banker and customer is of a contractual
one and all the conditions applicable to this contract act are also applicable.
First of all I got experience of filling account-opening forms for both individual and
business customers and the related procedure for it. I also gained knowledge about Equation
system used for account opening:
1) Current A/C individual single or joint)
2) Saving A/C individual single or joint)
I have also filled Phone Banking Forms and ATM forms. In this department I remained a
part of a project of JS as well, which was to open 100 accounts of NCA because NCA had to
make a huge deposit in JS. In this regard my senior officer gave me the task of filling 40
account opening forms, ATM forms and Phone banking forms, which I completed
successfully.
Remittances Services:
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Remittances are the sum of money sent in payment for or against something. I worked in a
remittance department in the form making of payment orders Demand draft, LFT. I also
learned about MISYS software, which uses a cashier system for cash transaction like cash
withdraw, deposited, Remittance, Accounts opening, LFT.I also used this software and
made online transactions within a city and intercity by using payment through cash and
accounts under the supervision of my senior officer. I also came to know about the codes of
different branches for LFT.
Cheque book issuance:
Issued those customers whose accounts are operated by the concern bank. I have also
learned to make a cheque book request by filling its different contents like serial number,
date, account number, account type and account title. I also issued cheque books to
customers as well. Then I used to record its entry in the register and signatures were taken
from a customer as a proof. The record had been entered on separate pages for current and
savings account.
Bills Collection:I collected bills of Electricity, PTCL during period of my internship and also
used to punch it after the public deal was closed. I used software to punch them. After
punching all the bills, my senior officer used to match all the balance with another system in
order to verify it.
Vouching:
I created vouchers of different accounts like companies who transfer balance daily to head
office. I learned how to make Debit and credit vouchers for such accounts of companies like
WASA, WAPDA, SNGPL. PTCL and local filling stations.
Clearing:
I gain experience to know about the cheque clearance process. My clearing department
officer told me the procedure of both the inward and outward clearing, software used and
role of NIFT.I used to fill these cheques by filling its contents. In this regard, I have also
learned about techniques to check the scrutiny of check by checking name, date and sign and
also came to know that three stamps are needed for it; clearing stump, cross stamp and
endorsement stamp.
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I was advised by my sire to be remained alert about the fake cheques, giving some
instructions for the careful examination of cheques like signature verification from specimen
card. For the time of receiving cheques I had to consider the following instruction
1. Amount in the figure or wording must be same
2. If the cheque amount in above of 50000 than supervision must be necessary
3. The date of the cheque means post/ out dated cheque must not be received
4. The signature must be authorized
Credit Department:
I worked in credit department where I seeked.
1) What kind of loans JS provides to its customers
2) Types of customers to whom it provides loans
3) Criteria for providing credit
4) Interest rate
5) Procedure for verification of customers
6) Duration of loans granted
7) Procedure in case the customer defaults.
Facilitate Customers:
I do other tasks during the internship, I helped banking customers in filling cheques, forms,
applications and drafts as well. This gave me confidence in dealing with customers and to
make my communication skills stronger.
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After having that six-week internship in JS bank, I have learnt a lot from it, which is an asset
for my practical life.
I have acquired the corporate experience through my internship. The world of books is quite
different from the practical one. This opportunity enabled me to get first hand experience of
corporate working environment.
1. I gained the experience of fundamental banking. Though I worked for a shorter time

period, yet I gained the basic know how of the Bank.
2. In operations department, I came to understand properly about account opening

form, its contents and procedure to open it. Similarly I gained knowledge about
remittance and clearing department as well.
3. I also gained the experience of their software MISYS, which perform two types of
system; Cashier system (system used only for cash transaction like cash withdraw,
Deposited, Remittance, Accounts opening, LFT) and Equation system (for Clearing
inward or outward, supervision)
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CAHPTER SEVEN:
RECOMMENDATION FOR JS BANKING SYSTEM:
Recommendation
Six weeks I do an internship in JS Bank, In this duration I experienced some problems in the
Banking system of JS Bank. After that to solve these problems though my recommendations
of Idea's:.
 Visa Credit card for the customers available from all branches.
 Innovative products and services provided customers in order to cope with other
banks and gain priority.
 To capture International market JS Bank need open their branches in maximum

numbers.
 JS bank not utilities market as Other banks doing. The JS bank not a famous due to
lack of advisement.
 The management should provide better arrangement for the employees.
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 The daily newspapers and journals should be provided to the employees and
customers visiting there.
 A separate ladies counter should be there.
 The Bank management should be very careful while granting the loans.
 Personal interests should not be given importance and customers Personal credit
worthiness must be carefully scrutinized public relation desk should be established in
each and every branch for guidance as well as redresses of grievance of customers at
the spot.
 Online Banking should be introduced in all the branches.
 Aggressive publicity campaign must be introduced through press and Electronic

media for new products and scheme by initiating vigorous marketing policy.
 New talent / professionals should be hired to coupe with the competitive demand in
the industry.
 The financial statement should be made more transparent and reliable.
 Consumer financing should be initiated to capture the market share.
 Employee’s induction promotion and transfer should always be made on merit.
 To motivate the employees their remuneration / salaries should be made at par with
top tier Banks
Problems i sought:
During my Six weeks stay in (JS civil line branch Jhelum ) I found various problems, which
I think, so should be resolved for the better functioning of the Bank. Some of these problems
are of such nature that their solution will help the Bank and its workers in cooping in this
complex world of globalization.
These problems are: -
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1. There is a lack of on-line information in the Bank about the changes taking place in
the world of Banking.
2. No availability of lockers for customer.
3. In early days of month there is a great rush of customers, which cause

inconvenience for the officer concerned and cashier as well.
4. Branch manger seat is empty.
5. A separate counter for ladies is not maintained there.
6. Very expensive debit card(atm card).
Conclusions:
As I have studied and analyzed JS bank ltd .i found out this a good bank as its working,
management is concerned.
First of all the reason of this is that there is no directive style in the management of JS and
which shows that there is decentralization in the bank and every branch manager can take
decision according to the situation.
JS is providing their customers with wide range of services including online banking.
Virtual banking and some of their new products in the pipeline, include ATM network etc.
shows that JS bank is taking good care of their customers.
JS bank made heavy investments, towards enhancing its capabilities in the area of
automation and technology .JS is well positioned to meet client needs, with improved
competitive advantage.
No doubt bank is financial institute but the working substances are the human
Being .It goes with out saying that Human resources are the most important in
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The organization and so does the Human Resource Department .It integrate all
The activities and functions of the bank like job analysis, recruitment, staffing,
Training, designing compensation package, employee’s appraisal system.
Human Resource Department plays the key role in the hiring, retention,
Motivation and promotion of the employee’s .Actually it assigns the specified
Duties to the specified persons in this age of specialization
During my stay at bank JS I have observed that some people are overburdened and some
people used to sit idle for most of their working hours. There should to work load analysis
for all employee and work load should be distributed respectively keeping in views the
capacities and capabilities of employees. The bank should improve its online transaction
system and intranet. Bank should improve its online transaction system new marketing
strategies should developed to attract customers. More training and developments programs
should be lunched in order to clear the concepts of employees about new products and
banking techniques there is need to develop a good relationship among employees and their
seniors.
References :
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Annexes :
FINANCIAL ANALYSIS OF BALANCE SHEET
Balance Sheet of
2009 2008 2007 2006 2005
Five Years
…………………….Rupees in 000……..………………..
Assets
Cash and balances

38,774,871 39,631,172 39,683,883 32,465,976 23,665,549
with
treasury banks
Balances with
6,009,993 4,043,100 3,807,519 6,577,017 1,469,333
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other banks
Lending to
financial 3,000,000 4,100,079 1,051,372 6,577,017 9,998,828
Institutions
Investments-net 167,134,465 96,631,874 113,089,261 63,486,316 69,481,487
Advances-net 253,249,407 262,135,470 218,960,598 198,239,155 180,322,753
Operating Fixed
18,014,896 17,263,733 16,024,123 9,054,156 8,182,454
assets
Deferred tax asset - - - 172,373 191,967
Other assets 23,040,095 19,810,476 17,868,761 11,031,450 5,464,426
Total Assets 509,223,727 443,615,904 410,485,517 342,108,243 298,776,797
Liabilities
8,201,090 10,551,468 10,479,058 7,089,679 8,536,674
44,662,088 22,663,840 39,406,831 23,943,476 27,377,502
367,604,711 330,181,624 292,098,066 257,461,838 229,345,178
- - 479,232 1,597,440 1,598,080

Bills payable
Borrowings
Deposits and other accounts

Sub-ordinated loans
93
3,196,743 437,137 1,180,162 - -
15,819,082 21,345,781 11,722,493 11,171,496 8,611,600
439,483,714 385,179,850 355,365,842 301,263,929 275,469,034

Liabilities against assets
subject to finance lease
Deferred tax liabilities
Other liabilities
Total Liabilities
Represented By:
6,911,045 6,282,768 6,282,768 5,463,276 4,265,327
38,385,760 36,768,765 34,000,638 24,662,426 13,408,005
15,779,127 9,193,332 5,130,750 5,530,973 210,662
Share capital
Reserves
Unappropriated profit
Surplus on revaluation 8,664,081 6,191,189 9,705,519 5,187,639 5423769

of assets net of tax
Total Liabilities & share 509,223,727 443,615,904 410,485,517 342,108,243 298,776,797
Capital
FINANCIAL ANALYSIS OF PROFIT & LOSS ACCOUNTS
94
Years 2009 2008 2007 2006 2005
........................Rupees in 000………………..
Mark-up / return /
interest Earned 51,616,007 40,043,824 31,786,595 25,778,061 17,756,232
Mark-up / return /
15,841,463 11,560,740 7,865,533 4,525,359 2,781,468
interest Expensed
Net mark-up / interest

35,774,544 28,483,084 23,921,062 21,252,702 14,974,764
Income
Provision for diminution

1,484,218 2,683,994 105,269 121,197 98,982
in value of investments
Provisions against loans 5,796,527 1,335,127 2,959,583 1,014,540 1,242,153

& Advances
Bad debts written off

41,576 - 199 47,000 1,184
Directly
Net mark –up / return /

interest income after 28,452,223 24,463,963 20,856,011 20,069,965 13,830,409
Provisions
Non Mark – up /
Interest income
Fee, Commission and

3,331,856 2,953,394 2,634,610 2,311,235 2,448,950
Brokerage Income
Dividend Income 459,741 617,554 632,300 811,801 480,344
Income from dealing in 341,402 727,564 693,408 692,010 531,455
95
foreign Currencies
_ _ _ _
Gain on Investments 866,895
Gain on sale of
773,768 740,429 1,500,865 605,865 851
securities-net
Unrealized loss on
revaluation of _ (103198) (13105) _ _
investments classified as
held for trading
Other income 736,118 855,697 563,213 570,505 1,084,756
Total non- mark-up / 5,642,885 5,791,440 6,011,291 4,991,416 5,413,074

return / interest income
34,095,108 30,255,403 26,867,302 25,061,381 198,243,480
Non Mark-up / Interest

Expenses
Administrative expenses 10,107,189 7,546,878 5,022,416 6,482,592 6,459,490
Reversal / Other
provisions –net 142,824 23,135 (3,743) 11,411 (72,740)
Other charges 690,150 817,824 540,594 66,708 178,841
Total non -mark-up /

interest Expenses 10,940,163 8,387,837 5,559,267 6,560,711 6,565,591
Compensation on
_ _ _ _ 340,598
delayed tax refunds
Profit Before Taxation
Taxation
Profit After Taxation

96
Profit Available For
24,710,953 20,526,669 20,808,390 17,164,824 9,171,372
Appropriation
Unappropriated profit 23,154,945 21,867,566 21,308,035 18,500,670 13,018,487
brought Forward
7,659,648 6,492,966 6,042,473 6,358,272 4,096,072
Transfer from surplus
on revaluation of fixed 15,495,297 15,374,600 15,265,562 12,142,398 8,922,415
assets – net of tax
9,193,332 5,130,750 5,530,973 4,990,260 165,208
22,324 21,319 11,855 32,166 83,74
97
HORIZONTAL ANALYSIS OF
BALANCES SHEETS
institutions
Investments
YEARS
Advances
Assets
Operating Fixed
Cash
and assets Deferred tax
balan
asset – net Other
ces
with assets
treasu
ry
banks
Balances
with
other
banks
Le
ndi
ng
to
fin
an
cia
l
Total Assets 70% 53% 37% 15% 100%
Liabilities
Bills payable -4% 23% 22% -17% 100%
Borrowings 63% -17% 44% -13% 100%
Deposits and other accounts 60% 44% 27% 12% 100%
Sub-ordinated loans - - -70% 0% 100%
Deferred tax liabilities – net 171% 98 -63% 100% - -
Other liabilities 115% 148% 36% 30% 100%
Total Liabilities 59% 40% 9% 9% 100%

2009 2008 2007 2006 2005
163% 67% 67% 37% 100%
309% 199% 159% 348% 100%
-70% -59% -90% 110% 100%
140% 39% 36% -9% 100%
40% 45% 21% 10% 100%
220% 110% 96% 11% 100%
- - - -10% 100%
321% 262% 227% 102% 100%
Represented By:
Share capital 62% 47% 47% 28% 100%
Reserves 186% 174% 153% 84% 100%
Unappropriate profit 7378% 4256% 2331% 2526% 100%
Surplus on revaluation of
60% 14% 79% -4% 100%
assets- net of tax
Total Liabilities & share 75% 100%
Capital
99
VERTIC
AL
ANALY
SIS
OF
BAL
ANC
ES
100
SHE
ET
YEARS 2009 2008 2007 20

……
……
……
……
.Rup
ees
in
000
……
..
……
……
……
..
Assets
Cash and balances with 8% 9% 10% 9%

treasury banks
Balances with other banks 1% 1% 1% 2%
Lending to financial 1% 1% 0% 6%
Institutions
Investments 33% 22% 28% 19%
Advances 50% 59% 53% 58%
Operating Fixed assets 4% 4% 4% 3%
Deferred tax asset - - - 0%
Other assets 5% 4% 4% 3%
Total Assets 100% 100% 100% 100%
Liabilities
101
Bills payable 2% 2% 3% 2%
Borrowings from financial 9% 5% 10% 7%

institution
D Sub-ordinated loans
e Deferred tax
liabilities
p
o Other liabilities
s Total Liabilities
it
Represented By:
s
Share capital
a
n Reserves
d Unappropriated profit
o Surplus on
t revaluation of assets-
h net of tax
e
r Total Liabilities &
share
a Capital
c
c
o
u
n
t
102
72%
1%
3%
86%
1% 1% 2% 2% 1%
8% 8% 8% 7% 4%
3% 2% 1% 2% 0%
2% 1% 2% 2% 2%
14% 13% 13% 12% 8%
100% 100% 100% 100% 100%
103
VERTICAL ANALYSIS
OF
PROFIT & LOSS ACCOUNTS
tments
Provision against
Loans &
advances
Mark Bad debts written off
-up / directly
retur
Net mark –
n/
up / return /
intere
interest
st income after
earne Provisions
d Non Mark – up /
Mar Interest
k- Income
up / Fee,
retu Commission
rn / and
inte brokerage
rest income
exp Dividend income
ens
ed Income from dealing
Net in foreign currencies
mark- Gain on sale of
up / securities
interest
income Unrealized loss on
revaluation of
Provi
investments
sion
for Other income
dimi
nutio
n in
value
of
inves
104
2009
........................Rupees in 000………………..
90%
-28%
62%
3.55%
13.87%
0.09%
49%
105
5.11% 6.44% 6.97% 7.51% 10.56%
0.96% 1.34% 1.67% 2.63% 2.07%
0.59% 1.58% 1.83% 2.24% 0.59%
1.35% 1.61% 3.97% 1.96% 3.74%
- -0.22% - - -
1.28% 1.86% 1.49% 1.85% 4.68%
charges
Total Total non-mark-

non- up / interest
mark- expenses
up / Profit Before
return / Taxation
interest Taxation
income
Profit After
Taxation
Non
Mark-
up /
Interest
Expense
s
Adminis
trative
expense
s
Other
provisio
ns /
write
offs –
net
Other
106
10%
17%
24%
-19%
24%
0.34%
1.76%
40% 48% 56% 60% 55%
-13% -14% -16% -21% -17%
27% 34% 40% 39% 38%
107
CALCULATION OF RATIOS
Ratio Type Formula 2009 2008 2007 2006 2005
PROFITABILITY RATIOS
Profit before tax PBT/T.I 55.91% 63.80% 70.16% 70.49% 62.80%

Ratio
Net profit after tax EAT/IE 44.86% 54.60% 67.03% 71.76% 73.37%
Gross spread ratio NIM/GMI 69.31% 71.13% 75.26% 82.44% 84.34%
Income Expense
T.I/O.P 3.84* 4.10* 5.06* 4.01* 3.12*
Ratio
Return on Equity
EAT/TSE 27.35% 31.49% 37.66% 45.00% 64.85%
Ratio (ROE)
Return on Asset
EAT/T.A 3.25% 3.60% 4.065 3.79% 3.20%
Ratio (ROA)
Loan/deposit ratio Loan/Deposit 68.89% 79.39% 74.96% 76.99% 78.62%
ACTIVITY RATIOS
Total asset
Turnover T.I/T.A 0.11 0.10 0.09 0.08 0.07
Fixed Asset
T.I/F.A 3.17 2.65 2.35 3.39 2.83
Turnover
MARKET RATIOS
Earnings per share PBT/TOS 33.50 31.64 30.83 26.77 18.88

(EPS) before tax
Earnings per share EAT/TOS 22.42 22.25 22.09 17.57 12.91

(EPS) after tax
108
Book Value per TSE/TOS 88.37 75.60 65.71 51.59 26.49
Share
LEVERAGE RATIOS
Debt-to-Equity
T.D/TSE 6.3 6.59 6.43 7.47 11.81
Ratio
Debt Ratio/Debt to T.D/T.A 0.86 0.86 0.86 0.88 0.92

Total Assets
109

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INTERSHIP REPORT ON JS BANK LTD

Department of business administration

Department of business administration

A Report Submitted To the

Department of business administration

In Partial Fulfillment of The Requirement for the Degree Of

Department of business administration

University Of Punjab Jhelum Campus

May all of them live long life……….Ameen!

Sir Haroon Iqbal

Subject Transmittal Letter

Semester at the university of Punjab Jhelum campus.

Aim and Objectives of Study the Organization:

Introduction of the Organization:

JS Bank is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. It is a

Nature of the Organization:JS Bank Limited was incorporated in Pakistan, is a

Type commercial bank

Industry Money centre bank

Headquarters Karachi, Pakistan

PACRA rating of JS Bank Limited:

The ratings show that the Bank performance is consistent.

Our offerings include:

Corporate Finance Advisory

JS Bank’s IBG provides a comprehensive range of Corporate Finance Advisory services

JS Bank provides assessments of capital markets and offers sound, substantial

To initiate & institutionalize globally competitive HR practices in the Bank in our

 To create a performance-driven culture and an exciting workplace for the

 Increase number of corporate accounts to by the end of the year.

Strategic Management Analysis Of Js Bank

Corporate Level Strategies

Business Level Strategy

 To make the bank customer focused

 To increase the no of online branches

 Upgrading skills level of employees.

Organizational Hierarchy Chart:

Top management Hierarchy of JS Bank Limited

Chief Executive Officer

Executive Committee Executive Incharges

Area Manager North Area Manager South

The branch hierarchy chart where I done my internship:

Branch Manager Relationship Managers Branch Operations

Customer Relationship Officer Associate Relationship Manager

Cash Deposit Incharge (CDI)

Last reported date 03/08/2011.

Introduction of all Departments:

Brief introduction of JS Bank limited is as follows:

Department Contact Person

President & CEO KalimurRahman

Retail Banking Kamran Jafar

Risk Management MamoonHameedFarooqi

Financial Control Muhammad YousufAmanullah

Corporate Banking & FI Karim Sultan Ali

Information Technology Imran Soomro

Human Resources Raja Abdullah Khan

Internal Audit Muhammad IqbalSaifi

Regional Heads - Retail Banking

Department Contact Person

Regional Head South - I Ghaus Syed Ahmed

Regional Head South - II Tahir Jamil

Regional Head South - III Nazir Ahmed Shahwani

Regional Head Central - I & II Syed ImtiazBokhari

Regional Head North - I Sarmed Ijaz Awan