Emotional Intelligence:

Emotional Intelligence is the social and emotional learning that goes hand in hand as when
students learn social and emotion skills, they are able to gain emotional intelligence as well as
intelligent quotient. Allen Brinkman (Emotional Intelligent Expert with collaboration with
Columbus University) believes that we have 60000 thoughts a day and about 27000 life altering
decisions a day as it is very important to understand the inner workings of our minds and to
manage our emotions appropriately.

Components of EI:
 Self-awareness: knowing yourself
 Social awareness: reading others
 Self-management: maintaining control
 Responsible decision making: perceiving accurately
 Communication and conflict resolution: communicate with flexibility

According to Brinkman’s theory, it is very important to transform these ideas into practical
application as promoting ideas that we know into ourselves and our goals in order to start our
journey towards success of leaders by transforming our skills into more effective leadership
skills.
“We want to improve the lives of youth through new knowledge and skills. As a leader, I see the
need and while it seems intuitive, the research suggests that we have to be actively engaged in
sharing this information regularly and in real-life situations so that we can both model and
teach emotional intelligence right along with scholastic intellect.”

Introduction:

Firstly, I have related emotional intelligence with nurses along with the components of emotional
intelligence because research have showed that one hundred and twenty nurses stated that their
emotional intelligence helped them to effectively improve their duties towards patient as they are
being to control their negative emotions and show positive side while working with different
background of patients.

Secondly, three patients stated that nurses are very good at controlling their emotions while
taking their duties serious. Due to high work pressure, they are to show their happiness while
working and they know how to cope with senior citizens as well.
 EMOTIONAL INTELLIGENCE AND CARING BEHAVIORS OF NURSES
1. Understanding one’s emotions
Nurses are capable of a self-reflective process because they are aware of their own emotions as
they can easily demonstrate a more judicious manner when they interact with patients and they
are more likely to behave and communicate in an “appropriate and respectful way”. When nurses
recognize their feelings, they are able to manage them. For example: they too suffer from
negative emotions. However, if the nurses are not able to understand their negative emotions
such as frustration towards a patient, they are unlikely to save and satisfy the needs of the
patients. Brinkman states that emotional involvement towards nurse improve the quality care
and is a requirement of excellence in nursing practice.
2. Self-control against criticism
Emotionally Intelligent Nurses know how to respond to different interactive situations without
being emotionally overwhelmed. For example: a patient raises a complaint towards a nurse. The
nurse might lose the self-control and is more likely to ignore that patient as the nurse become
less availability to listen and care for such patient.
3. Use of emotions (self-encouragement)
Self-encouraged nurses tend to be more preserving when facing difficulties as they are persistent
in giving emotional support to patients and more optimistic in the middle of a situation as they
ignored the competencies and strengths as well as positive emotions to patients. So, in this case,
it is advised to nurse that they should see the other side of the situations in a more positive as it is
more self-encouraged nurses adopt more expensive caring behaviors while dealing with patients.
4. Emotional self-control
Nurses face a lot of emotion problem everyday as patients experience emotions such as
unhappiness, anger, sadness and different emotions. If nurses are not proficient in managing their
own emotions as they might not able to stay calm themselves because a loss of emotional control
can have negative effects on both nurses and patients as emotional labor is a criterion point
where you need to have a mental work to manage feeling as it is a very important for the nurses
to manage their emotional while dealing with these types of situations.
5. Empathy and understanding of other people’s emotions
As by understanding the patient’s emotions nurses are more able to understand the values,
worries and fears of the patient as they are automatically connected with the patients directly as
they understand the patient’s need and respond to it appropriately. Thus, they show higher
concern for the patients and generate better emotional and psychological reactions in them as
behaving more empathetically, nurses can be more compassionate too.
Conclusion:
When nurses explain the treatment to the patient with their likely consequences as they communicate
effectively as patients disclosed their important clinical information allowing a more precious diagnosis
and better treatment plans.

When patients are treated with dignity and respect, they have the opportunity to make informed
choices and to maintain control as this leads to an increase in their self-esteem and self-worth. This is
very important because of treatment regimes. Both self-care and compliance can help the nurses to
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