Outline

 A FEW WORDS ABOUT ISO

 HISTORY OF ISO
 WHAT IS ISO 9000
 THE JOURNEY OF ISO 9001
 ISO 9001:2008-BREIF
 ISO 9001:2008 FRAMEWORK
 STEPS FOR IMPLEMENTATION OF ISO 9001:2008
 DOCUMENT STRUCTURE OF ISO 9001:2008
 BREIF ABOUT ISO 9001:2008 CLAUSES
 THE ADVANTAGE OF IMPLEMENTING ISO9001:2008
 It is
INTERNATIONAL
ORGANIZATION FOR
STANDARDIZATION
WHAT IS ISO ?

9/27/2015 3
A few words about ISO

 Refer to “ISO” not I-S-O

 Because “ISO” is not a set of initials but an international name

 Derived from the Greek word “isos”

meaning “equal”
 Long name in English
International Organization for Standardization
History of ISO
 ISO was born from the union of two organisations - the ISA
(International Federation of the National Standardising Associations),
established in New York in 1926, and the UNSCC (United Nations
Standards Coordinating Committee), established in 1944.

 In October 1946, delegates from 25 countries, meeting at the Institute

of Civil Engineers in London, decided to create a new international
organisation, of which the object would be "to facilitate the
international coordination and unification of industrial standards". The
new organisation, ISO, officially began operations on 23 February
1947

 ISO is the world largest standards developing organization. Between

1947 and the present day, ISO has published more than 16 500
International Standards
ISO in Action

 1951 – The First ISO Standard was published

 1987 – Various standards are created

To eliminate country to country differences

To eliminate terminology confusion

To increase QUALITY awareness

To provide a Quality Management System (QMS)

A few words about ISO (cont.)

 Whatever the country, whatever the language the short

form is always “ISO”
What is ISO 9000?

A set of standardized requirements for

quality management system

Applicable to any organization

regardless of it’s size or whether
public or private sector
The ISO 9000 Family fame

• Most widely known and successful series of

standards
• Gaining wider interest in new management of
Public administrations
• Represents an international consensus on good
management practices
• Is a tried and tested framework of managing your
business process
The Journey of ISO 9001
 ISO 9000:1987 – Focus on Quality Assurance (QA) but the principles were
different for Production and Service Industry.
 ISO 9000:1994 – Focus on QA, it was generic (means it was applicable for
all type of Industries.)
 ISO 9001:2000 – As the competition increased, It was a need to give more
preference to the customer Satisfaction, so In the year 2000 the standards
were not only based on QA but some more preference were given to
Customer Satisfaction and Standardisation.

 ISO 9001:2008 – Besides QA, Customer Satisfaction and Standardisation -

has identified / talks about the requirements :
1) Customer Requirements
2) System Requirements
3) Legal Requirements (Statutory Compliances)
4) Training Competency
ISO 9001:2008

ISO 9001 gives the requirements for what the

organisation must do to manage processes affecting quality of
its products and services

ISO 9001 is concerned with the way an organisation goes

about its work

 They are not product standards

 They are not service standards
 They are process standards
 They can be used by Product manufacturiers and
service providers
What is a Process?

Process is a sequence of interdependent and

linked PROCEDURES which at every STAGE
consume one or more RESOURCES to
CONVERT inputs into outputs.
These outputs then serve as inputs for the
next stage until a known GOAL or END
RESULT is reached.
Process Approach
The ISO promote to use Process Approach when developing, implementing and improving the effectiveness
of a quality management system, to enhance customer satisfaction by meeting customer requirements.

Plan
Establish the objectives and processes necessary to deliver results in
accordance with customer requirements and the organization's
policies.

Do
Implement the processes.

Check
Monitor and measure processes and product against policies,
objectives and requirements for the product and report the results.

Action
Take actions to continually improve process performances.
 Eight Quality Management Principles of ISO
QM Principles

Organizations depend on their customers and therefore should understand

Customer focused
1 current and future customer needs, should meet customer requirements and
Organization
strive to exceed customer expectations
Leaders establish unity of purpose and direction. They should create and
2 Leadership maintain the internal environment in which people can fully be involved in
achieving the organization's objectives
People at all levels are the essence of an organization and their full
3 Involvement of people
involvement enables their abilities to be used for the organization's benefit.
A desired result is achieved more efficiently when activities and related
4 Process approach
resources are managed as a process.
Identifying, understanding and managing a system of interrelated processes as
System approach to
5 a system contributes to the organization's effectiveness and efficiency in
management
achieving its objectives.
Continual improvement of the organization's overall performance should be a
6 Continual improvement
permanent objective of the organization.
Factual approach to decision
7 Effective decisions are based on the analysis of data and information.
making
Mutually beneficial supplier An organization and its suppliers are interdependent and a mutually
8
relationships beneficial relationship enhances the ability of both to create value.
ISO 9001:2008 Framework
Five Steps in ISO

1 Identify Customer needs

2 Say what you do

3 Do what you say

4 Prove it

5 Improve it
Steps for implementation of ISO 9001:2008
1. Conduct awareness programme (top to down)
2. Form a Steering Committee and task force for documentation
3. Identify and define the processes
4. Prepare and train personnel in the use of procedures and formats
5. Apply for certification
6. Pre-certification audit by certified body
7. Take corrective actions
8. Improve the system as per audit report
9. Final audit and certification
Steps for implementation of ISO 9001:2008
Documentation Requirements

ISO 9001 require a set of document we must prepared for our people to follow
and audit, the minimum requirement for documentation are listed below:
1. Documented statements of a Quality Policy and Quality Objectives.
2. A Quality Manual.
3. Documented Procedures required of International Standard.
4. Document required by the organization to ensure effective operation control
of its processes.

To implement this, you must have a document i.e "Quality Manual", Inside the
"Quality Manual" it must have Quality Policy and Quality Objective.
Document structure of ISO 9001:2008
Below are the formal structure to establish documents.
Clause 1.0-General
Standard is generic means applicable to all types of Organization, regarding
of type, size and product provided.
Enhance in meets customer needs and regulatory requirements.
Aims to enhance customer satisfaction through effective application of
system and processes for continual improvement.
Application : Exclusions are made limited to requirements within clause 7,
and such exclusions do not affect the organization’s ability, or responsibility.
e.g. Clause 7.3 Design and Development is applicable for production industry
and not applicable for Service Industry. Clause 7.6 Control of monitoring and
measuring equipment
Clause 2.0-Normative references
The following referenced documents are indispensible (essential) for
the application of this document..

ISO 9000:2005, Quality management systems — Fundamentals and vocabulary

Clause 3.0 Terms and Definitions:
Speaks about different terms and definitions used in ISO 9001 QMS Standard:

Conformity Quality plan Auditor

Non-Conformity Objective evidence Audit Team
Defect Inspection Continuous
Preventive action Verification Continual
Corrective action Review Measurement
Document Audit Analyses
Record Audit findings
Quality Manual Audit conclusions
 ISO 9001:2008 Breakdown

4 5 6 7 8
Quality Management Resource Product Measurement,
Management Responsibility Management Realisation Analysis &
System Improvement

4.1 General 5.1 Mgmt. Commitment 6.1 Provision of 7.1 Planning of Product 8.1 General
Requirements Resources Realization
5.2 Customer Focus 8.2 Monitoring &
4.2 Documentation 6.2 Human 7.2 Customer-Related Measurement
5.3 Quality Policy
Requirements Resources Processes
8.3 Control of Non-
5.4 Planning
6.3 Infrastructure 7.3 Design And Conforming Product
5.5 Responsibility, Development
6.4 Work 8.4 Analysis of Data
Authority &
Environment 7.4 Purchasing
Communication 8.5 Improvement
7.5 Production &
5.6 Mgmt. Review
Service Provision
7.6 Control of
Monitoring Devices &
mess
Clause 4 –General Requirements
Documentation requirements
The organization shall establish, document, implement and maintain a quality
management system and continually improve its effectiveness in accordance
with the requirements of this International Standard.

Requirement Function vis-à-vis the QMS

Quality policy Vision, aim and objectives set by the school for QMS

Quality manual References of all applicable documented procedures and

other criteria based on the QMS
Control of documents Ensure documents are continuously updated
Traceability of document and available for use

Control of records Activities carried out (extra-curricular activities)

Learner and instructional records
Clause 5 – Management Responsibility
Top management shall provide evidence of its commitment to the development and
implementation of the quality management system and continually improving its
effectiveness by

 Management commitment.

 The top management shall identify the educational service which satisfies
the needs and expectations of the learner (customer focus).

 Quality Policy.

 Planning - Quality Objectives, QMS Planning (Management shall identify

and show its commitment to continuous improvement of the educational
service and the QMS).

 Responsibility, authority & communication.

 Clause 6 – Resource Management
The organization shall determine and provide the resources needed
a) to implement and maintain the quality management system and continually improve its effectiveness, and
b) to enhance customer satisfaction by meeting customer requirements.

Personnel performing
work affecting conformity
to product requirements Human
shall be competent on the Resource
basis of appropriate
education, training, skills
and experience.

The organization shall determine, Resource

provide and maintain the Management
infrastructure needed to achieve The organization shall
conformity to product requirements. determine and manage
Infrastructure includes, as applicable, the work environment
Work
Infrastructure needed to achieve
Environment
a) buildings, workspace conformity to product
b) process equipment ( requirements.
c) supporting services (such as
transport, communication
Clause 7 – Product Realisation
The organization shall plan and develop the processes needed for product realization.
Planning of product
Requirement
Planning of realization
Learner-related Processes
Design and development
Purchasing
Production and Service
Provision
Control of monitoring and
measuring devices
Function vis-à-vis the QMS
Daily plans, weekly plans, curriculum design
Providing a safe environment, learner centred education
Time table, school activities, pedagogical tools
Purchase comply to norms and regulations
Providing education as per aptitude, knowledge, skills
and ability of the learner.
Tests and assessment tools
Clause 8 – Measurement, Analysis and Improvement
The organization shall plan and implement the monitoring, measurement,
analysis and improvement processes needed

Requirement Function vis-à-vis the QMS

Monitoring & Education should meet the leaner’s expectations, audits
Measurement
to verify the use of established methods for educational
processes
Control of Non- Taking action to eliminate the detected non-conformity
Conforming Product
Analysis of Data Analysis of students’ performance
Improvement Continuously improve the effectiveness of the QMS and
implement corrective and preventive actions that are
identified by analysis of data
The advantage of implementing ISO9001:2008
ISO 9001 helps you to run your business more efficiently and effectively as
well as meet your customers requirements. It also help to control company
in more systaltic way and ensure continual improvement through the
corrective and preventive actions.

• Involves Top management in the improvement of the Quality management

System.

• Facilitates the organization to become a customer-focused organization.

• Ensures sustained customer satisfaction by producing, delivering services and

providing support functions that meet customer's needs and expectations.

• Increases the effectiveness and efficiency of the organization through continual

improvement in systems and products /services quality.
THANK YOU