SESSION PLAN

Sector : INFORMATION AND COMMUNICATION TECHNOLOGY

Qualification Title : Creative Web Design
Unit of Competency : Participate in workplace communication
Module Title : Participating in workplace communication
Learning Outcomes:
Upon completion of this module the students/trainees will be able to:
LO1: Obtain and convey workplace information

LO2: Participate in workplace meeting and discussion

LO3: Complete relevant work related documents

A. INTRODUCTION :

This module covers the knowledge, skills and attitudes required to obtain, interpret and convey information in response to workplace requirements.

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
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 B. LEARNING ACTIVITIES
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
Learning Content Methods Presentation Practice Feedback Resources Time
1.1 Specific relevant Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-1
information is accessed Interaction sheet1.1.1 on Specific 1.1-1 (written test) answers to the Self-check 1.1.-1
from appropriate sources. relevant information is answer key 1.1-1
accessed from Answer key 1.1-1
appropriate sources.
1.2 Effective questioning, Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-2
active listening and Group discussion sheet1.1.2 on Effective 1.1-2 (written test) answers to the Self-check 1.1.-2
speaking skills are used to Interaction questioning, active answer key 1.1-2
gather and convey listening and speaking Answer key 1.1-2
information. skills are used to gather
and convey
information.
1.3 Appropriate medium is Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-3
used to transfer information Interaction sheet1.1-3 on 1.1-3 (written test) answers to the Self-check 1.1.-3
and ideas Reports Appropriate medium is answer key 1.1-3
used to transfer Answer key 1.1-3
information and ideas
1.4 Appropriate non-verbal Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-4
communication is used. Group discussion sheet1.1-4 1.1-4 (written test) answers to the Self-check 1.1.-4
Interaction Appropriate non- answer key 1.1-4
verbal

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Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
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 communication is Answer key 1.1-4
used.
1.5 Appropriate lines of Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-5
communication with Interaction sheet1.1-5 on 1.1-5 (written test) answers to the Self-check 1.1.-5
superiors and colleagues are Reports Appropriate lines of Oral Evaluation answer key 1.1-5
identified and followed communication with Answer key 1.1-5
superiors and
colleagues are
identified and followed
1.6 Defined workplace Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-6
procedures for the location Group discussion sheet1.1-6 on Defined 1.1-6 (written test) answers to the Self-check 1.1.-6
and storage of information Interaction workplace procedures answer key 1.1-6
are used for the location and Answer key 1.1-6
storage of information
are used
1.7 Personal interaction is Lecture Read Information Answer Self-Check Compare your Information sheet 1.1-7
carried out clearly and Group discussion sheet1.1-7. On 1.1-7 (written test) answers to the Self-check 1.1.-7
concisely Interaction Personal interaction Oral Evaluation answer key 1.1-7
is carried out clearly Take note Answer key 1.1-7
and concisely important

LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

2.1 Team meetings are Lecture Read Information sheet Answer Self-Check Compare your Information sheet 2.1-1
attended on time Group discussion 2.1-1 on Team 2.1-1 (written test) answers to the Self-check 2.1.-1
Interaction meetings are attended Oral Evaluation answer key 2.1-1

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
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COMMUNICATION
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 on time Answer key 2.1-1
2.2 Own opinions are Group discussion Read Information sheet Answer Self-Check Compare your Information sheet 2.1-2
clearly expressed and those Interaction 2.1-2 on Own opinions 2.1-2 (written test) answers to the Self-check 2.1.-2
of others are listened to are clearly expressed Oral Evaluation answer key 2.1-2
without interruption. and those of others are Take note Answer key 2.1-2
listened to without important
interruption.
2.3 Meeting inputs are Lecture Read Information sheet Answer Self-Check Compare your Information sheet 2.1-3
consistent with the meeting Group discussion 2.1-3 on Meeting 2.1-3 (written test) answers to the Self-check 2.1.-3
purpose and established Interaction inputs are consistent answer key 2.1-3
protocols. with the meeting Answer key 2.1-3
purpose and established
protocols.

2.4 Workplace interactions Lecture Read Information sheet Answer Self-Check Compare your Information sheet 2.1-4
are conducted in a Group discussion 2.1-4 on Workplace 2.1-4 (written test) answers to the Self-check 2.1.-4
courteous manner Interaction interactions are answer key 2.1-4
appropriate to cultural conducted in a Answer key 2.1-4
background and authority in courteous manner
the enterprise procedures. appropriate to cultural
background and
authority in the
enterprise procedures.
2.5 Questions about simple Lecture Read Information sheet Answer Self-Check Compare your Information sheet 2.1-5
routine workplace Group discussion 2.1-5 on Questions 2.1-5 (written test) answers to the

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
Page No.
COMMUNICATION
Developed by:

CABT Revision # 00
 procedures and matters Interaction about simple routine Oral Evaluation answer key 2.1-5 Self-check 2.1.-5
concerning conditions of workplace procedures Take note Answer key 2.1-5
employment are asked and and matters concerning important
responded. conditions of
employment are asked
and responded.
2.6 Meeting outcomes are Lecture Read Information sheet Answer Self-Check Compare your Information sheet 2.1-6
interpreted and Interaction 2.1-6 on Meeting 2.1-6 (written test) answers to the Self-check 2.1.-6
implemented Reports outcomes are answer key 2.1-6
interpreted and Answer key 2.1-6
implemented

LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS

3.1 Ranges of forms Lecture Read Information Answer Self-Check Compare your Information sheet 3.1-1
relating to conditions of Interaction sheet 3.1-1 on Ranges 3.1-1 (written test) answers to the Self-check 3.1-1
employment are completed Reports of forms relating to Oral Evaluation answer key 3.1-1
accurately and legibly conditions of Answer key 3.1-1
employment are
completed accurately
and legibly

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
Page No.
COMMUNICATION
Developed by:

CABT Revision # 00
 3.2 Workplace data is Lecture Read Information Answer Self-Check Compare your Information sheet 3.1-2
recorded on standard Interaction sheet 3.1-2 on 3.1-2 answers to the Self-check 3.1-2
workplace forms and Reports Workplace data is (written test) answer key 3.1-2
documents. recorded on standard Answer key 3.1-2
workplace forms and
documents.

3.3 Basic mathematical Lecture Read Information Answer Self-Check Compare your Information sheet 3.1-3
processes are used for Interaction sheet 3.1-3 on Basic 3.1-3 answers to the Self-check 3.1-3
routine calculations mathematical (written test) answer key 3.1-3
processes are used for Answer key 3.1-3
routine calculations

3.4 Errors in recording Lecture Read Information Answer Self-Check Compare your Information sheet 3.1-4
information on forms and Interaction sheet 3.1-4 on Errors 3.1-4 answers to the Self-check 3.1-4
documents are identified Reports in recording (written test) answer key 3.1-4
and rectified information on forms Answer key 3.1-4
and documents are
identified and rectified

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
Page No.
COMMUNICATION
Developed by:

CABT Revision # 00
 3.5 Reporting requirements Lecture Read Information Answer Self-Check Compare your Information sheet 3.1-4
to superior are completed Group discussion sheet 3.1-4 on 3.1-4 answers to the Self-check 3.1-4
according to enterprise Interaction Reporting (written test) answer key 3.1-4
guidelines requirements to Answer key 3.1-4
superior are completed
according to enterprise
guidelines

C. ASSESSMENT PLAN
 Practical/performance test
 Interview
 Written Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Trainees were able to learn write letters, observe, ask question and analyse, information and issues in the workplace with communication skills.

Document No.
Date Developed:

NORTHRIDGE INSTITUTE OF BUSINESS CREATIVE WEB DESIGN MAY 2018

AND TECHNOLOGY INC. PARTICIPATE IN WORKPLACE Issued by:
Page No.
COMMUNICATION
Developed by:

CABT Revision # 00