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  • Draft BSC SPPK

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    munawarchalil
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    The document outlines key performance indicators across four perspectives: financial, customer, internal processes, and learning and growth. The financial perspective aims to increase sales, market share, and cash flow. The customer perspective focuses on improving customer satisfaction. The internal processes perspective emphasizes aligning resources to generate revenue and maximize cash flow. The learning and growth perspective targets developing leadership skills and management competencies. Metrics include sales, market share, customer satisfaction scores, expenses, inventory, cash flow, and more.

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    draft bsc sppk

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    The document outlines key performance indicators across four perspectives: financial, customer, internal processes, and learning and growth. The financial perspective aims to increase sales, market share, and cash flow. The customer perspective focuses on improving customer satisfaction. The internal processes perspective emphasizes aligning resources to generate revenue and maximize cash flow. The learning and growth perspective targets developing leadership skills and management competencies. Metrics include sales, market share, customer satisfaction scores, expenses, inventory, cash flow, and more.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    11 views2 pages

    Draft BSC SPPK

    Uploaded by

    munawarchalil
    The document outlines key performance indicators across four perspectives: financial, customer, internal processes, and learning and growth. The financial perspective aims to increase sales, market share, and cash flow. The customer perspective focuses on improving customer satisfaction. The internal processes perspective emphasizes aligning resources to generate revenue and maximize cash flow. The learning and growth perspective targets developing leadership skills and management competencies. Metrics include sales, market share, customer satisfaction scores, expenses, inventory, cash flow, and more.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 2

    Perspective Objective

    Financial Increase Sales & Marketshare Performance

    Customer Improve Customer Satisfaction

    Commercial Excellence and Alignment of Human and


    Financial Resources behind revenue generating
    activities and resource alloctions
    Internal Process

    Maximize free cash flow generated by the Group

    Learning and Growth Leadership skills and Management Competences


    100%
    Measure Target % Initiative
    Total Sales for all product in
    $m 10%
    North America $m

    Total % of market share for all


    $m 10%
    product in North America $m
    40
    # of action plans published for
    10 20%
    NA

    Average Net Promoter Score


    8,5 10%
    (NPS) for Internal customer

    % Commercial Direct
    Contribution Margin (sales 15%
    minus direct opex) YTD
    Gross Indirect OpEx before
    allocation to R&D (Facility,
    Distribution, Supply Chain 10%
    Management, Symposia and
    G&A) YTD

    Actual vs Budget Controlling 5%


    Days to sales Inventory 30 days 2%
    Collection Ratio 90% 2%
    Operating Cash Flow
    100m 6%
    Available

    10%

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