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  • Neptune Community Vs Neptune Support: Where To Direct Your Questions

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    Fernando Carlos Lea
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    The Neptune Community is an open forum where anyone can post and answer questions related to using the Neptune DX platform and products, coding best practices, functionality, and how others have solved challenges. Typical topics include coding questions and help with errors. Neptune Support is a closed ticketing system for customers to report bugs, issues with installation, or serious problems, and the Neptune Software support team will respond and follow up on all tickets. While the Community is open for anyone to participate, Support requires customer registration for assistance with bugs and technical problems.

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    Support vs Community

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    Support vs Community

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    The Neptune Community is an open forum where anyone can post and answer questions related to using the Neptune DX platform and products, coding best practices, functionality, and how others have solved challenges. Typical topics include coding questions and help with errors. Neptune Support is a closed ticketing system for customers to report bugs, issues with installation, or serious problems, and the Neptune Software support team will respond and follow up on all tickets. While the Community is open for anyone to participate, Support requires customer registration for assistance with bugs and technical problems.

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    14 views2 pages

    Neptune Community Vs Neptune Support: Where To Direct Your Questions

    Uploaded by

    Fernando Carlos Lea
    The Neptune Community is an open forum where anyone can post and answer questions related to using the Neptune DX platform and products, coding best practices, functionality, and how others have solved challenges. Typical topics include coding questions and help with errors. Neptune Support is a closed ticketing system for customers to report bugs, issues with installation, or serious problems, and the Neptune Software support team will respond and follow up on all tickets. While the Community is open for anyone to participate, Support requires customer registration for assistance with bugs and technical problems.

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    © All Rights Reserved
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    of 2

    Neptune Community vs Neptune Support

    Where to direct your questions


    Where to direct your questions

    Neptune Community Neptune Support


    All questions regarding the use of the Neptune DX platform Neptune Support is for customers. It is a closed ticketing
    and Neptune products can be posted on the community. This system where the Neptune Software’s support team reply to
    is an active community with more than 1900 users. Anyone and follow up all tickets. All tickets will be answered.
    can post and answer questions here.

    Typical topics to be posted here Typical topics to be posted here


    • Questions related to coding • Bugs in Neptune DX Platform
    • Coding best practises • Bugs in Neptune products
    • Neptune functionality • Issues with installation and setup of
    • How others have solved different Neptune products
    challenges • Serious issues with Neptune products in a
    • Help with solving coding errors productive environment

    Link to the community. Free signup to register and For customers: register, post questions and get
    post questions. answers.
    https://community.neptune-software.com/ https://support.neptune-software.com/support/login

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