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ƺǓNJǕnjǏǒ›ǒnjLjǂǖLjǖNJǕǗǕǍLjǗǁǏǞǐǒǕLjLjǕǛǖLjǓnjǍǒǟǔǙǠǓǒǗǔǕLj
NjLjǓǏǒǍǓDŽǕǂDŽLJǛǏDŽǖǂǒǗǍDŽnjǕLjǗǚǞǏLjǖǓǒǏǀǙǓnjĂP›ƿǐǛDŽ›Ǟ
ǖNJǕǖƿNjǏNJǖNJǔNjƿǎDŽǕǕDŽǔ

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a Ƹ›ǒLJLjǂǑLjnjǔDŽǕǘDŽǎLjǂDŽǔ

ƶǟǐLJLjǕNJǕǖǒNJǎLjǍǖǓnjǍǞLJǂǍǖǗǒ
ƶǗǐLJǀǕǖLjǍDŽnjNjǀǕǖLjǕLjǎLjnjǖǒǗǓdžǂDŽǖNJǕǗǕǍLjǗǁǏǞǐǒǕǟǏǘǛǐDŽǏLj
ǖDŽǕǖǒnjǙLjǂDŽǖNJǔ›njǐDŽǍǂLJDŽǔǖǟ›ǒǗ
ƺǓNJǕnjǏǒ›ǒnjǁǕǖLjǖNJǕǗǕǍLjǗǁ7$66,02ǏǞǐǒLjƿǐǖǒNJǎLjǍǖǓnjǍǞ
ǍDŽǎǠLJnjǒǍDŽnjNJǂLJnjDŽNJǕǗǕǍLjǗǁLJLjǐ›DŽǓǒǗǕnjƿljǒǗǐljNJǏnjǀǔ
Ʃ›njǕǍLjǗǀǔ
ƶLj›LjǓǂ›ǖǛǕNJDžǎƿDžNJǔDŽ›ǒǕǗǐLJǀǕǖLjDŽǏǀǕǛǔǖǒǘnjǔ
ƷnjǔLj›njǕǍLjǗǀǔǕǖNJǕǗǕǍLjǗǁ›ǙDŽǐǖnjǍDŽǖƿǕǖDŽǕNJǖǒǗǍDŽǎǛLJǂǒǗ
Lj›njǖǓǀ›LjǖDŽnjǐDŽǖnjǔDŽǐDŽNjǀǕLjǖLjǏǞǐǒǕǖǒǖǏǁǏDŽLjǑǗ›NJǓǀǖNJǕNJǔ
›LjǎDŽǖǠǐdžnjDŽǐDŽDŽ›ǒǘLjǗǙNjǒǟǐǒnjǍǂǐLJǗǐǒnj
ƮǂǐLJǗǐǒǔLjdžǍDŽǗǏƿǖǛǐ
ưNJǐ›ǓǒǕ›DŽNjǁǕLjǖLj›ǒǖǀǐDŽDŽǐǒǂǑLjǖLjǖǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔ
ǍDŽǖƿǖNJLJnjƿǓǍLjnjDŽǖNJǔǎLjnjǖǒǗǓdžǂDŽǔƴǓǒǕǀǑǖLjǞǖnjǖDŽLjǑLjǓǙǞǏLjǐDŽ
ǗdžǓƿLjǂǐDŽnj›ǒǎǟǍDŽǗǖƿƷDŽ7Ă',6&LJnjƿǖDŽǑNJLJnjƿǖǓNJǕNJǔǍDŽnjNJǀǑǒLJǒǔ
ǖǒǗǓǒǘǁǏDŽǖǒǔDŽǏǀǕǛǔǏLjǖƿǖNJLJnjDŽLJnjǍDŽǕǂDŽ›DŽǓDŽǕǍLjǗǁǔǏ›ǒǓLjǂǐDŽ
LjǂǐDŽnj›ǒǎǟǍDŽǗǖƿƦǘǁǕǖLjǖDŽ›ǓǠǖDŽǐDŽǍǓǗǠǕǒǗǐ
ưNJǙǓNJǕnjǏǒ›ǒnjLjǂǖLjǍDŽǐǀǐDŽǙDŽǎDŽǕǏǀǐǒ7Ă',6&
ƺǓNJǕnjǏǒ›ǒnjLjǂǖLjǖDŽ7Ă',6&ǏǞǐǒǏǂDŽǘǒǓƿ
ƮǂǐLJǗǐǒǔNJǎLjǍǖǓǒ›ǎNJǑǂDŽǔ
ƴǓnjǐǖǒǐǍDŽNjDŽǓnjǕǏǞǖǓDŽDžǁǑǖLjǖǒǘnjǔDŽ›ǞǖNJǐ›ǓǂljDŽ
ưNJDžǗNjǂljLjǖLj›ǒǖǀǖNJǕǗǕǍLjǗǁǁǖǒNJǎLjǍǖǓnjǍǞǍDŽǎǠLJnjǒǕǖǒǐLjǓǞ
ƮǂǐLJǗǐǒǔǖǓDŽǗǏDŽǖnjǕǏǒǟ
ưNJǐ›njLjǂǖLjǕLjǍDŽǏǂDŽ›LjǓǂ›ǖǛǕNJǖǒǗdžǓǞDŽ›DŽǕDžǀǕǖǛǕNJǔ

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b ưLjǏnjDŽǏDŽǖnjƿ

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DŽǓǙǁǖǒǗǘǗǎǎDŽLJǂǒǗ›ǓnjǐǕǗǐLjǙǂǕLjǖLjǖNJǐDŽǐƿdžǐǛǕNJ
 ƴǎǁǍǖǓǒƟǐDŽǓǑNJͫͫƴDŽǟǕNJǏLj  Ʀ›ǒǕ›ǠǏLjǐǒLJǒǙLjǂǒǐLjǓǒǟ
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F Ʀ›DŽǕDžǀǕǖǛǕNJQ
 ƬǁǍNJǘǟǎDŽǑNJǔ
 ƶǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔ D ƮǂǖǓnjǐǒ7Ă',6&ǕǀǓDžnjǔ
D ƮǎLjǂǕǖǓǒ E ƶǟǐǖǒǏLjǔǒLJNJdžǂLjǔ
E Ƹ›ǒLJǒǙǁ7Ă',6& ǍDŽNjDŽǓnjǕǏǒǟͫͫDŽ›DŽǕDžǀǕǖǛǕNJǔ
F ¨njƿǖDŽǑNJLJnjƿǖǓNJǕNJǔdžnjDŽ7Ă',6&
 ƧƿǕNJLjǐDŽ›ǞNjLjǕNJǔǘǎnjǖljDŽǐnjǒǟ
G ƬǗǓǂLJDŽDŽǐƿdžǐǛǕNJǔ7Ă',6&
DŽ›ǒǕ›ǠǏLjǐNJǍDŽnjǓǗNjǏnjljǞǏLjǐNJ
H ƟǑǒLJǒǔǓǒǘǁǏDŽǖǒǔ
I ƮƿǎǗǏǏDŽ›ǓǒǕǖDŽǕǂDŽǔDŽ›Ǟǖǒ
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g Ʀ›ǞǕǗǓǕNJ
Ʀ›ǒǓǓǂǚǖLjǖNJǕǗǕǍLjǗDŽǕǂDŽǏLjǖǓǞ›ǒǘnjǎnjǍǞ
›Ǔǒǔǖǒ›LjǓnjDžƿǎǎǒǐƦǗǖǁNJǕǗǕǍLjǗǁǙDŽǓDŽ
ǍǖNJǓǂljLjǖDŽnjǕǟǏǘǛǐDŽǏLjǖNJǐLjǗǓǛ›DŽǜǍǁ
ǒLJNJdžǂDŽƩ(›LjǓǂNJǎLjǍǖǓnjǍǠǐǍDŽnj
NJǎLjǍǖǓǒǐnjǍǠǐǕǗǕǍLjǗǠǐZDVWHHOHFWULFDO
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D ƴǎǀdžǏDŽǕǖDŽǑǂǏDŽǖǒǔ
E ¨ǒǙLjǂǒǕǗdžǍǀǐǖǓǛǕNJǔǗdžǓǒǟ
i ƴǎNJǓǒǘǒǓǂDŽ
ƫ%RVFKǍDŽǖDŽǕǍLjǗƿljLjnjǖNJǕǗǕǍLjǗǁ
7$66,02ƨnjDŽǖǒǎǞdžǒDŽǗǖǞNJ%RVFKLJLjǐ
LjdždžǗƿǖDŽnjǖNJǐ›ǓǒǏǁNjLjnjDŽǖǛǐ7$66,02
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›ǓǒǏNJNjLjǗǖLjǂǖLjǕǖDŽLjnjLJnjǍƿǍDŽǖDŽǕǖǁǏDŽǖDŽ
ƫĂǒLJNJdžǂDŽ›ǓǒǍDŽNjǒǓǂljLjnjǖDŽ›ǎDŽǂǕnjDŽdžnjDŽ
ǏnjDŽĂDŽ›ǞǕǗǓǕNJǍDŽnjDŽǑnjǒ›ǒǂNJǕNJǖǛǐ Ʃ›njǕǍLjǘNjLjǂǖLjLj›ǂǕNJǔǖNJǐnjǕǖǒǕLjǎǂLJDŽ
›DŽǎnjǠǐĂǕǗǕǍLjǗǠǐǏLjĂnjǕǙǟǕ·ǞǎNJǖNJǐĂƩƩ ZZZWDVVLPRFRPdžnjDŽǐDŽDŽǐDŽǍDŽǎǟǚLjǖLj
ǍDŽnjǐDŽ›DŽǓDŽdždžLjǂǎLjǖLjRQOLQHǀǐDŽǏLjdžƿǎǒ
ƨnjDŽǖǒǗǔǖǓǞ›ǒǗǔDŽ›ǒǍǒǏnjLJǁǔ›ǒǗnjǕǙǟǒǗǐ
DŽǓnjNjǏǞǓǒǘNJǏƿǖǛǐ
Lj›ǂǖǒǗ›DŽǓǞǐǖǒǔNjDŽǕDŽǔLjǐNJǏLjǓǠǕLjnjǒ
LjnjLJnjǍǞǔǀǏ›ǒǓǒǔ

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h ƦǐǖnjǏLjǖǠ›njǕNJ›ǓǒDžǎNJǏƿǖǛǐ

ƶǖǒǐ›ǂǐDŽǍDŽ›ǒǗDŽǍǒǎǒǗNjLjǂNjDŽDžǓLjǂǖLjǎǟǕLjnjǔdžnjDŽǖDŽ›ǓǒDžǎǁǏDŽǖDŽǁǖnjǔDžǎƿDžLjǔ›ǒǗ
ǕǙLjǖǂljǒǐǖDŽnjǏLjǖNJǙǓǁǕNJǖNJǔǕǗǕǍLjǗǁǔǍDŽnjǖnjǔǒ›ǒǂLjǔǏ›ǒǓLjǂǖLjǐDŽDŽ›ǒǍDŽǖDŽǕǖǁǕLjǖLjǏǞǐǒnj
ǕDŽǔƩƿǐLJLjDžǓLjǂǖLjǍƿ›ǒnjDŽǎǟǕNJdžnjDŽǀǐDŽǕǗdžǍLjǍǓnjǏǀǐǒ›ǓǞDžǎNJǏDŽLj›njǍǒnjǐǛǐǁǕǖLjǏLjǖǒ
ǖǏǁǏDŽLjǑǗ›NJǓǀǖNJǕNJǔ›LjǎDŽǖǠǐǖNJǔLjǖDŽnjǓLjǂDŽǔǏDŽǔ
ƴLjǓnjǕǕǞǖLjǓLjǔ›ǎNJǓǒǘǒǓǂLjǔdžnjDŽǖNJǐLjǑǗ›NJǓǀǖNJǕNJ›LjǎDŽǖǠǐNjDŽDžǓLjǂǖLjǕǖNJǐnjǕǖǒǕLjǎǂLJDŽ
ZZZWDVVLPRFRP

ƴǓǞDžǎNJǏDŽ ƦnjǖǂDŽ ƯǟǕNJ

ƫǕǗǕǍLjǗǁLJLjǎLjnjǖǒǗǓdžLjǂ ƫǕǗǕǍLjǗǁLJLjǐǀǙLjnjǍDŽǏǂDŽ ƩǎǀdžǑǖLjǖNJǕǗǕǍLjǗǁLjƿǐNJǕǗǕǍLjǗǁLjǂǐDŽnj
LJLjǐDŽǐƿDžLjnjǍDŽǐǀǐDŽDŽ›Ǟ ǖǓǒǘǒLJǒǕǂDŽǓLjǟǏDŽǖǒǔ ǕǗǐLJLjLJLjǏǀǐNJǕǖNJǐǖǓǒǘǒLJǒǕǂDŽǓLjǟǏDŽǖǒǔ
ǖDŽǕǖǒnjǙLjǂDŽLjǐLJLjǂǑLjǛǐ
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ƫ›DŽǓDŽǕǍLjǗǁǑLjǍnjǐƿ ƷǒLJǒǙLjǂǒǖǒǗǐLjǓǒǟLJLjǐ ƩǎǀdžǑǖLjLjƿǐǖǒLJǒǙLjǂǒǖǒǗǐLjǓǒǟLjǂǐDŽnj
DŽǎǎƿǞǏǛǔLJLjǐLjǑǀǓǙLjǖDŽnj LjǂǐDŽnjǕǛǕǖƿǖǒ›ǒNjLjǖNJǏǀǐǒ ǕǛǕǖƿǖǒ›ǒNjLjǖNJǏǀǐǒ
ǍDŽNjǞǎǒǗǓǞǘNJǏDŽ ƷǒLJǒǙLjǂǒǖǒǗǐLjǓǒǟ ƲLjǍnjǐǁǕǖLjǏnjDŽLJnjDŽLJnjǍDŽǕǂDŽǍDŽNjDŽǓnjǕǏǒǟǏLj
DŽǘDŽnjǓǀNjNJǍLjǍDŽǖƿǖNJLJnjƿǓǍLjnjDŽ ǖǒǍǂǖǓnjǐǒ7Ă',6&ǕǀǓDžnjǔ¨LjǂǖLjdžnj·DŽǗǖǞ
ǖNJǔLJnjDŽLJnjǍDŽǕǂDŽǔ›DŽǓDŽǕǍLjǗǁǔ ǖǒǍLjǘƿǎDŽnjǒâĂƬǀǕNJǕLjǎLjnjǖǒǗǓdžǂDŽ
ǁǕǖǒǕǟǕǖNJǏDŽDžǓǂǕǍLjǖDŽnj DžǁǏDŽĂͫ²ͫ
DŽǀǓDŽǔ
ƷǒǘǎǒǖǀǓǕǖǒLJǒǙLjǂǒǖǒǗ ƮDŽNjDŽǓǂǕǖLjǖǒLJǒǙLjǂǒǖǒǗǐLjǓǒǟǍDŽnj
ǐLjǓǒǟLjǂǐDŽnjǏDŽdžǍǛǏǀǐǒ LjǎLjǗNjLjǓǠǕǖLjǖǒǘǎǒǖǀǓ
ƫ›DŽǓDŽǕǍLjǗǁLJLjǐǏ›ǒǓLjǂ ¨LjǐLjǂǐDŽnjǖǒ›ǒNjLjǖNJǏǀǐǒ ƩǎǀdžǑǖLjLjƿǐǖǒ›ǒNjLjǖǁNjNJǍLjǀǐDŽ7Ă',6&
ǐDŽǑLjǍnjǐǁǕLjnj ǍDŽǐǀǐDŽ7Ă',6&
ƳǓDŽDžLJǒǍǠLJnjǍDŽǔǖǒǗ ƮDŽNjDŽǓǂǕǖLjǖNJNjǗǓǂLJDŽDŽǐƿdžǐǛǕNJǔǖǒǗ7Ă',6&
ǖǒ›ǒNjLjǖNJǏǀǐǒǗ7Ă',6&LJLjǐ ǏLjǀǐDŽǏDŽǎDŽǍǞǗdžǓǞ›DŽǐǂ
DŽǐDŽdžǐǛǓǂljLjǖDŽnj ƯLjnjƿǐLjǖLjǏLjǖǒLJƿǍǖǗǎǒǖNJǏLjǏDžƿǐNJǖǒǗ
7Ă',6&džnjDŽǐDŽǏ›ǒǓLjǂǐDŽLJnjDŽDžDŽǕǖLjǂǒ
ǓDŽDžLJǒǍǠLJnjǍDŽǔ
ƺǓNJǕnjǏǒ›ǒnjǁǕǖLjǀǐDŽǐǀǒ7Ă',6&
Ʃƿǐǖǒ›ǓǞDžǎNJǏDŽLJLjǐǏ›ǒǓLjǂǐDŽ
DŽ›ǒǍDŽǖDŽǕǖDŽNjLjǂLjǎƿǖLjǕLjLj›DŽǘǁǏLjǖNJ
džǓDŽǏǏǁǍDŽǖDŽǐDŽǎǛǖǠǐ7$66,02
ƷǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔLJLjǐ ƮDŽNjDŽǓǂǕǖLjǖǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔǏLjǀǐDŽ
LjǂǐDŽnjǕǛǕǖƿǍǎLjnjǕǏǀǐǒ ǏDŽǎDŽǍǞǗdžǓǞ›DŽǐǂǍǗǓǂǛǔǕǖNJǐ›LjǓnjǒǙǁǖǒǗ
ǍǎLjǂǕǖǓǒǗ
ƫǕǗǕǍLjǗǁǍDŽǖƿǖNJǐ Ʒǒ›ǒNjLjǖǁǕǖLjǀǐDŽǐǀǒ7Ă',6&ǍDŽnj
ǖǒ›ǒNjǀǖNJǕNJǖǒǗ7Ă',6&LJLjǐ DžLjDžDŽnjǛNjLjǂǖLjǞǖnjNJǕǗǕǍLjǗǁLjǂǐDŽnj
ǁǖDŽǐǕǗǐLJLjLJLjǏǀǐNJ ǕǗǐLJLjLJLjǏǀǐNJǕǖNJǐ›DŽǓǒǙǁǓLjǟǏDŽǖǒǔ›Ǔnjǐ
ǖNJǐǖǒ›ǒNjǀǖNJǕNJǖǒǗ7Ă',6&

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h ƦǐǖnjǏLjǖǠ›njǕNJ›ǓǒDžǎNJǏƿǖǛǐ

ƴǓǞDžǎNJǏDŽ ƦnjǖǂDŽ ƯǟǕNJ

ƷǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔ ƫLJnjƿǖDŽǑNJLJnjƿǖǓNJǕNJǔǍDŽnjǁ
LJLjǐǏ›ǒǓLjǂǐDŽǍǎLjǂǕLjnj NJǗ›ǒLJǒǙǁǖǒǗ7Ă',6&LJLjǐ
LjǂǐDŽnjǕǛǕǖƿǖǒ›ǒNjLjǖNJǏǀǐLjǔ
Ʒǒ7Ă',6&LJLjǐLjǂǐDŽnjǕǛǕǖƿ
ǖǒ›ǒNjLjǖNJǏǀǐǒ
ƷǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔLJLjǐ ƮDŽNjDŽǓǂǕǖLjǖǒǕǟǕǖNJǏDŽ›DŽǓDŽǕǍLjǗǁǔǏLjǀǐDŽ
LjǂǐDŽnjǕǛǕǖƿǍǎLjnjǕǏǀǐǒ
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ȆȥȕȜȨȤȣȦȠȚȜȕȗȕȥȝȗȕȢȝȴ7Ă',6&ȤȥȣȟȕȠȰȗȕȧȚȠȱȝȖȠȣȟșȠȴ
ȢȕȠȝȗȕȢȝȴȢȕȤȝȧȟȕȡȣȘȨȧȖȰȧȱȣȬȚȢȱȘȣȥȴȬȝȡȝȆȢȕȬȕȠȕșȕȞȧȚ
ȝȡȣȦȧȰȧȱ
ȂȚȝȦȤȣȠȱȜȨȞȧȚȤȣȗȥȚțșȚȢȢȰȚ7Ă',6&
ǽȦȤȣȠȱȜȨȞȧȚ7Ă',6&ȧȣȠȱȟȣȣșȝȢȥȕȜ
ȃȤȕȦȢȣȦȧȱȤȣȥȕțȚȢȝȴȧȣȟȣȡ
ȄȚȥȚșȣȬȝȦȧȟȣȞȗȰȢȱȧȚȭȧȚȤȦȚȠȱȝȜȥȣȜȚȧȟȝ
ȂȝȟȣȘșȕȢȚȤȣȘȥȨțȕȞȧȚȨȦȧȥȣȞȦȧȗȣȝȠȝȭȢȨȥȗȗȣșȨ
ȃȤȕȦȢȣȦȧȱȣȧȥȕȗȠȚȢȝȴ
ȂȝȗȟȣȚȡȦȠȨȬȕȚȢȚȤȚȞȧȚțȝșȟȣȦȧȱșȠȴȨșȕȠȚȢȝȴȢȕȟȝȤȝ

 UX
b ȃȖȜȣȥ
ȄȥȚțșȚȬȚȡȬȝȧȕȧȱșȕȠȱȭȚȥȕȦȟȥȣȞȧȚȦȧȥȕȢȝȫȨȦȥȝȦȨȢȟȣȡȗȢȕȬȕȠȚȝȢȦȧȥȨȟȫȝȝȝ
ȥȕȜȗȚȥȢȝȧȚȚȚȗȠȚȗȣ
 ǿȢȣȤȟȕȆȧȕȥȧͫͫȆȧȣȤȦ
ȝȢșȝȟȕȧȣȥȢȰȡȝȲȠȚȡȚȢȧȕȡȝ
D ǽȢșȝȟȕȧȣȥȥȚțȝȡȕS
E ǼȕȤȣȠȢȝȧȱȚȡȟȣȦȧȱșȠȴȗȣșȰR
F ȈșȕȠȚȢȝȚȢȕȟȝȤȝQ
 ȆȝȦȧȚȡȕȜȕȗȕȥȝȗȕȢȝȴ
D ǿȥȰȭȟȕ
E ǹȚȥțȕȧȚȠȱ7Ă',6&
F ȄȥȣȟȕȠȰȗȕȧȚȠȱșȠȴ7Ă',6&
G ȃȟȢȣȦȬȝȧȰȗȕȢȝȴ7Ă',6&
 ȆȯȚȡȢȕȴȚȡȟȣȦȧȱșȠȴȗȣșȰ
D ȃȧȡȚȧȟȕPD[
E ȃȧȡȚȧȟȕQ©ȈșȕȠȚȢȝȚȢȕȟȝȤȝª
F ȄȣȤȠȕȗȣȟ
 ȃȧșȚȠȚȢȝȚșȠȴȪȥȕȢȚȢȝȴ
D ǻȚȠȧȰȞȦȚȥȗȝȦȢȰȞ7Ă',6&
E ǿȥȕȧȟȕȴȝȢȦȧȥȨȟȫȝȴȤȣ
ȣȬȝȦȧȟȚͫͫȨșȕȠȚȢȝȳȢȕȟȝȤȝ
 ȄȣșȦȧȕȗȟȕȤȣșȬȕȭȟȝȦȢȝȡȕȚȧȦȴȝ
H ǶȠȣȟșȠȴȢȕȠȝȗȕȢȝȴȢȕȤȝȧȟȕ
I ǼȕȮȝȧȕȣȧȥȕȜȖȥȰȜȘȝȗȕȢȝȴ
g ȈȧȝȠȝȜȕȫȝȴ
ȈȧȝȠȝȜȝȥȨȞȧȚȨȤȕȟȣȗȟȨȦȝȦȤȣȠȱȜȣ
ȗȕȢȝȚȡȲȟȣȠȣȘȝȬȚȦȟȝȖȚȜȣȤȕȦȢȰȪ
ȡȚȧȣșȣȗǹȕȢȢȰȞȤȥȝȖȣȥȝȡȚȚȧȣȧȡȚȧȟȨ
ȣȦȣȣȧȗȚȧȦȧȗȝȝȚȗȥȣȤȚȞȦȟȝȡȢȣȥȡȕȡ
(8ȨȧȝȠȝȜȕȫȝȝȲȠȚȟȧȥȝȬȚȦȟȝȪ
ȝȲȠȚȟȧȥȣȢȢȰȪȤȥȝȖȣȥȣȗZDVWH
HOHFWULFDODQGHOHFWURQLFHTXLSPHQW²
ȥȚȘȨȠȝȥȨȚȧȦȴȤȣȗȰȦȣȧȚ
D ȅȚȭȚȧȟȕșȠȴȟȕȤȚȠȱ
E ȆȖȣȥȢȕȴȚȡȟȣȦȧȱ
i ǿȦȗȚșȚȢȝȳ
%RVFKȴȗȠȴȚȧȦȴȝȜȘȣȧȣȗȝȧȚȠȚȡ
ȟȣȩȚȗȕȥȟȝ7$66,02ǿȣȡȤȕȢȝȴ%RVFK
ȢȚȘȕȥȕȢȧȝȥȨȚȧȢȕȠȝȬȝȚșȝȦȟȣȗ7Ă',6&
șȠȴ7$66,02
7$66,027Ă',6&ȡȣțȢȣȤȥȝȣȖȥȚȦȧȝȗ
ȦȤȚȫȝȕȠȝȜȝȥȣȗȕȢȢȰȪȡȕȘȕȜȝȢȕȪ
:(((ǹȕȢȢȰȚȢȣȥȡȰȣȤȥȚșȚȠȴȳȧ ǼȕȞșȝȧȚȧȕȟțȚȢȕZZZWDVVLPRUX
șȚȞȦȧȗȨȳȮȝȚȢȕȧȚȥȥȝȧȣȥȝȝǺȗȥȣȦȣȳȜȕ ȬȧȣȖȰȣȜȢȕȟȣȡȝȧȱȦȴȦȖȣȠȱȭȝȡ
ȤȥȕȗȝȠȕȗȣȜȗȥȕȧȕȝȨȧȝȠȝȜȕȫȝȝȦȧȕȥȰȪ ȕȦȦȣȥȧȝȡȚȢȧȣȡȢȕȤȝȧȟȣȗȝȦșȚȠȕȧȱ
ȤȥȝȖȣȥȣȗ ȜȕȟȕȜȣȢȠȕȞȢ
ǽȢȩȣȥȡȕȫȝȳȣȦȨȮȚȦȧȗȨȳȮȝȪ
ȦȤȣȦȣȖȕȪȨȧȝȠȝȜȕȫȝȝȡȣțȢȣȤȣȠȨȬȝȧȱ
ȗȦȤȚȫȝȕȠȝȜȝȥȣȗȕȢȢȣȞȧȣȥȘȣȗȣȞ
ȣȥȘȕȢȝȜȕȫȝȝ

UX 
h ȄȣȡȣȮȱȗȥȚȭȚȢȝȝȤȥȣȖȠȚȡ

ǷȦȠȚșȨȳȮȚȞȧȕȖȠȝȫȚǷȰȢȕȞșȚȧȚȥȚȭȚȢȝȴȤȥȣȖȠȚȡȝȠȝȢȚȝȦȤȥȕȗȢȣȦȧȚȞȟȣȧȣȥȰȚ
ȡȣȘȨȧȗȣȜȢȝȟȢȨȧȱȗȦȗȴȜȝȦȝȦȤȣȠȱȜȣȗȕȢȝȚȡȨȦȧȥȣȞȦȧȗȕȝȟȣȧȣȥȰȚǷȰȡȣțȚȧȚ
ȨȦȧȥȕȢȝȧȱȦȣȖȦȧȗȚȢȢȰȡȝȦȝȠȕȡȝǺȦȠȝǷȰȢȚȢȕȞșȚȧȚȕșȚȟȗȕȧȢȣȘȣȥȚȭȚȢȝȴșȠȴ
ǷȕȭȚȞȣȦȣȖȣȞȤȥȣȖȠȚȡȰȣȖȥȕȧȝȧȚȦȱȗȣȧșȚȠȦȚȥȗȝȦȢȣȘȣȣȖȦȠȨțȝȗȕȢȝȴ
ǹȣȤȣȠȢȝȧȚȠȱȢȨȳȝȢȩȣȥȡȕȫȝȳșȠȴȟȠȝȚȢȧȣȗǷȰȢȕȞșȚȧȚȣȢȠȕȞȢZZZWDVVLPRUX

ȄȥȣȖȠȚȡȕ ǷȣȜȡȣțȢȕȴȤȥȝȬȝȢȕ ȈȦȧȥȕȢȚȢȝȚ

ȈȦȧȥȣȞȦȧȗȣȢȚȥȕȖȣȧȕȚȧ ǷȣȜȡȣțȢȣȣȧȦȨȧȦȧȗȨȚȧ ȄȥȣȗȚȥȱȧȚȤȣșȟȠȳȬȚȢȣȠȝȨȦȧȥȣȞȦȧȗȣȟ
ȢȚȘȣȥȝȧȢȝȣșȝȢ ȲȠȚȟȧȥȣȤȝȧȕȢȝȚ ȝȦȧȣȬȢȝȟȨȲȠȚȟȧȥȣȲȢȚȥȘȝȝ
ȝȜȝȢșȝȟȕȧȣȥȢȰȪ
ȲȠȚȡȚȢȧȣȗ
ȦȗȚȧȣșȝȣșȣȗ
ȂȕȬȝȢȕȚȧȦȴ ǺȡȟȣȦȧȱșȠȴȗȣșȰ ȄȣțȕȠȨȞȦȧȕȤȥȣȗȚȥȱȧȚȤȥȕȗȝȠȱȢȣȠȝ
ȜȕȗȕȥȝȗȕȢȝȚȢȣ ȨȦȧȕȢȣȗȠȚȢȕȢȚȤȥȕȗȝȠȱȢȣ ȨȦȧȕȢȣȗȠȚȢȕȚȡȟȣȦȧȱșȠȴȗȣșȰ
ȢȕȤȝȧȣȟȢȚȗȰȪȣșȝȧ ǺȡȟȣȦȧȱșȠȴȗȣșȰ ǼȕȤȨȦȧȝȧȚȤȥȣȫȚȦȦȤȥȣȡȰȗȟȝ
ȖȰȠȕȦȢȴȧȕȗȤȥȣȫȚȦȦȚ ȝȦȤȣȠȱȜȨȴȦȚȥȗȝȦȢȰȞ7Ă',6&ǹȠȴ
ȜȕȗȕȥȝȗȕȢȝȴȝȠȝȗ ȲȧȣȘȣȣȜȢȕȟȣȡȱȧȚȦȱȦȘȠȕȗȣȞâĂǷȗȣșȗ
ȦȝȦȧȚȡȚȢȕȪȣșȝȧȦȴȗȣȜșȨȪ ȲȟȦȤȠȨȕȧȕȫȝȳȭȕȘȝͫ²ͫ
ȄȣȤȠȕȗȣȟȗȚȡȟȣȦȧȝșȠȴ ȄȣȬȝȦȧȝȧȚȚȡȟȣȦȧȱșȠȴȗȣșȰȬȧȣȖȰ
ȗȣșȰȜȕȦȧȣȤȣȥȝȠȦȴ ȤȣȤȠȕȗȣȟȦȢȣȗȕȦȗȣȖȣșȢȣșȗȝȘȕȠȦȴ
ȂȚȨșȕȚȧȦȴȢȕȬȕȧȱ ȂȚȗȠȣțȚȢ7Ă',6& ȄȥȣȗȚȥȱȧȚȖȰȠȠȝȗȠȣțȚȢ7Ă',6&
ȜȕȗȕȥȝȗȕȢȝȚ ȂȚȥȕȦȤȣȜȢȕȢȭȧȥȝȪȟȣș ȄȣȬȝȦȧȝȧȚȣȟȢȣȦȬȝȧȰȗȕȢȝȴ7Ă',6&
ȗȠȣțȚȢȢȣȘȣ7Ă',6& ȡȴȘȟȣȞȗȠȕțȢȣȞȦȕȠȩȚȧȟȣȞ
ȄȕȠȱȫȚȡȥȕȜȘȠȕșȱȧȚȤȠȚȢȟȨ7Ă',6&ȬȧȣȖȰ
ȡȣțȢȣȖȰȠȣȤȥȣȬȚȦȧȱȭȧȥȝȪȟȣș
ǽȦȤȣȠȱȜȨȞȧȚȢȣȗȰȞ7Ă',6&
ǺȦȠȝȨȦȧȥȕȢȝȧȱȤȥȣȖȠȚȡȨȢȚȨșȕȚȧȦȴ
ȦȗȴțȝȧȚȦȱȦȝȢȩȣȥȡȕȫȝȣȢȢȣȞȠȝȢȝȚȞ
7$66,02
ȆȝȦȧȚȡȕȜȕȗȕȥȝȗȕȢȝȴ ȄȣȬȝȦȧȝȧȚȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴȡȴȘȟȣȞ
ȢȚȜȕȟȥȰȧȕȢȕșȠȚțȕȮȝȡ ȗȠȕțȢȣȞȦȕȠȩȚȧȟȣȞȗȤȚȥȗȨȳȣȬȚȥȚșȱȗ
ȣȖȥȕȜȣȡ ȜȣȢȚȟȥȰȭȟȝ
ȄȥȝȗȟȠȕșȰȗȕȢȝȝ7Ă',6& ǷȠȣțȝȧȚȢȣȗȰȞ7Ă',6&ȣȖȚȦȤȚȬȝȗ
ȤȥȝȖȣȥȢȚȖȰȠȤȣșȟȠȳȬȚȢ ȤȥȝȲȧȣȡȬȧȣȖȰȤȥȝȖȣȥȤȚȥȚș
ȗȟȠȕșȰȗȕȢȝȚȡ7Ă',6&ȖȰȠȤȣșȟȠȳȬȚȢȟ
ȲȠȚȟȧȥȣȤȝȧȕȢȝȳ

 UX
h ȄȣȡȣȮȱȗȥȚȭȚȢȝȝȤȥȣȖȠȚȡ

ȄȥȣȖȠȚȡȕ ǷȣȜȡȣțȢȕȴȤȥȝȬȝȢȕ ȈȦȧȥȕȢȚȢȝȚ

ȂȚȨșȕȚȧȦȴȜȕȟȥȰȧȱ ȄȥȣȟȕȠȰȗȕȧȚȠȱ ǹȗȨȡȴȖȣȠȱȭȝȡȝȤȕȠȱȫȕȡȝȗșȕȗȝȧȚ
ȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴ ȝȝȠȝșȚȥțȕȧȚȠȱ7Ă',6& ȤȥȣȟȕȠȰȗȕȧȚȠȱȗȟȥȚȤȠȚȢȝȚȝȤȥȣȗȚȥȱȧȚ
ȗȦȧȕȗȠȚȢȰȢȚȤȥȕȗȝȠȱȢȣ ȤȣȜȝȫȝȳșȚȥțȕȧȚȠȴ7Ă',6&
7Ă',6&ȗȠȣțȚȢ ǼȕȡȚȢȝȧȚȤȣȗȥȚțșȚȢȢȰȞ7Ă',6&ȢȣȗȰȡ
ȢȚȤȥȕȗȝȠȱȢȣ ǷȠȣțȝȧȚ7Ă',6&ȣȧȤȚȬȕȧȕȢȢȣȞȦȧȣȥȣȢȣȞ
ȗȢȝȜȧȕȟȝȡȣȖȥȕȜȣȡȬȧȣȖȰȴȜȰȬȣȟȗȣȭȚȠ
ȗȤȥȚșȨȦȡȣȧȥȚȢȢȨȳșȠȴȢȚȘȣȗȰȚȡȟȨ
ȆȝȦȧȚȡȕȜȕȗȕȥȝȗȕȢȝȴ ȄȣȬȝȦȧȝȧȚȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴȡȴȘȟȣȞ
ȢȚȜȕȟȥȰȧȕȢȕșȠȚțȕȮȝȡ ȗȠȕțȢȣȞȦȕȠȩȚȧȟȣȞȗȤȚȥȗȨȳȣȬȚȥȚșȱȗ
ȣȖȥȕȜȣȡ ȜȣȢȚȟȥȰȭȟȝ
ȂȕșȕȗȝȧȚȢȕȟȥȰȭȟȨȤȣȟȕȢȚȥȕȜșȕȦȧȦȴ
ȜȗȨȟȩȝȟȦȕȫȝȝ
ȂȚȨșȕȚȧȦȴȣȧȟȥȰȧȱ ȆȝȦȧȚȡȕȜȕȗȕȥȝȗȕȢȝȴȚȮȚ ȃȧȟȥȣȞȧȚȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴȧȣȠȱȟȣ
ȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴ ȤȠȣȧȢȣȜȕȟȥȰȧȕ ȧȣȘșȕȟȣȘșȕȝȢșȝȟȕȧȣȥȥȚțȝȡȕS
ȤȥȚȟȥȕȧȝȧȡȝȘȕȧȱȝȢȕȬȢȚȧȘȣȥȚȧȱ
ȤȣȦȧȣȴȢȢȣ
ǺȦȠȝȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴ
ȤȣȤȥȚțȢȚȡȨȢȚȣȧȟȥȰȧȱȣȖȥȕȧȝȧȚȦȱȗ
ȝȢȩȣȥȡȕȫȝȣȢȢȨȳȦȠȨțȖȨ7$66,02
ȂȕȤȣȠȢȝȧȱȚȡȟȣȦȧȱșȠȴ ǷȚȡȟȣȦȧȝșȠȴȗȣșȰȢȚ ǼȕȠȚȞȧȚȦȗȚțȨȳȪȣȠȣșȢȨȳȗȣșȨșȣ
ȗȣșȰRȘȣȥȝȧ șȣȦȧȕȧȣȬȢȣȗȣșȰ ȣȧȡȚȧȟȝPD[ȆȢȣȗȕȗȦȧȕȗȱȧȚȚȡȟȣȦȧȱșȠȴ
ȗȣșȰ
ǽȢșȝȟȕȧȣȥ©ȂȕȤȣȠȢȝȧȱ ȄȣȤȠȕȗȣȟȗȚȡȟȣȦȧȝșȠȴ ȄȣȬȝȦȧȝȧȚȚȡȟȣȦȧȱșȠȴȗȣșȰȬȧȣȖȰ
ȚȡȟȣȦȧȱșȠȴȗȣșȰªĂR ȗȣșȰȜȕȦȧȣȤȣȥȝȠȦȴ ȤȣȤȠȕȗȣȟȦȢȣȗȕȦȗȣȖȣșȢȣșȗȝȘȕȠȦȴ
ȘȣȥȝȧȪȣȧȴȗȣșȰȗ ǺȡȟȣȦȧȱșȠȴȗȣșȰ ȄȣțȕȠȨȞȦȧȕȤȥȣȗȚȥȱȧȚȤȥȕȗȝȠȱȢȣȠȝ
ȚȡȟȣȦȧȝșȣȦȧȕȧȣȬȢȣ ȨȦȧȕȢȣȗȠȚȢȕȢȚȤȥȕȗȝȠȱȢȣ ȨȦȧȕȢȣȗȠȚȢȕȚȡȟȣȦȧȱșȠȴȗȣșȰ
ǽȢșȝȟȕȧȣȥ©ȂȕȤȣȠȢȝȧȱ ȄȥȣȝȜȣȭȚȠȦȖȣȞȗȥȕȖȣȧȚ ȆȗȴțȝȧȚȦȱȦȝȢȩȣȥȡȕȫȝȣȢȢȣȞȠȝȢȝȚȞ
ȚȡȟȣȦȧȱșȠȴȗȣșȰªRȝ ȟȣȩȚȗȕȥȟȝ 7$66,02
©ȈșȕȠȚȢȝȚȢȕȟȝȤȝªQ
ȣșȢȣȗȥȚȡȚȢȢȣȡȝȘȕȳȧ
ȝȢȚȗȣȜȡȣțȢȣȤȥȝȘȣȧȣ
ȗȝȧȱȢȕȤȝȧȟȝ
ǽȢșȝȟȕȧȣȥ©ȈșȕȠȚȢȝȚ ȈȦȧȥȣȞȦȧȗȣȢȨțȢȣȣȬȝȦȧȝȧȱ ȈșȕȠȝȧȚȢȕȟȝȤȱȝȜȨȦȧȥȣȞȦȧȗȕǹȠȴȲȧȣȘȣ
ȢȕȟȝȤȝªQȘȣȥȝȧȝȠȝ ȣȧȢȕȟȝȤȝ ȤȥȣȬȧȝȧȚȘȠȕȗȨáĂȈșȕȠȚȢȝȚȢȕȟȝȤȝ
ȡȝȘȕȚȧ
ǽȢșȝȟȕȧȣȥ©ȈșȕȠȝȧȱ ǹȕțȚȨȡȴȘȬȚȢȢȕȴȗȣșȕ ȈșȕȠȝȧȚȢȕȟȝȤȱȝȜȨȦȧȥȣȞȦȧȗȕǹȠȴȲȧȣȘȣ
ȢȕȟȝȤȱªQȘȣȥȝȧ ȦȣșȚȥțȝȧȣȤȥȚșȚȠȚȢȢȣȚ ȤȥȣȬȧȝȧȚȘȠȕȗȨáĂȈșȕȠȚȢȝȚȢȕȟȝȤȝ
ȝȠȝȡȝȘȕȚȧȪȣȧȴ ȟȣȠȝȬȚȦȧȗȣȝȜȗȚȦȧȝ
ȝȦȤȣȠȱȜȣȗȕȠȕȦȱ
ȨȡȴȘȬȚȢȢȕȴȗȣșȕ

UX 
h ȄȣȡȣȮȱȗȥȚȭȚȢȝȝȤȥȣȖȠȚȡ

ȄȥȣȖȠȚȡȕ ǷȣȜȡȣțȢȕȴȤȥȝȬȝȢȕ ȈȦȧȥȕȢȚȢȝȚ

ȈȪȨșȭȝȠȣȦȱȟȕȬȚȦȧȗȣ ǶȠȣȟșȠȴȢȕȠȝȗȕȢȝȴ ȄȣȬȝȦȧȝȧȚȖȠȣȟșȠȴȢȕȠȝȗȕȢȝȴȢȕȤȝȧȟȕ
ȤȚȢȟȝȢȕȟȣȩȚ ȢȕȤȝȧȟȕȜȕȦȣȥȚȢȝȠȝ ǹȠȴȲȧȣȘȣȤȥȣȬȧȝȧȚȘȠȕȗȨàĂȃȬȝȦȧȟȕ
ȜȕȘȥȴȜȢȚȢ ȃȬȝȦȧȝȧȚȦȝȦȧȚȡȨȜȕȗȕȥȝȗȕȢȝȴȤȥȝ
ȤȣȡȣȮȝȦȚȥȗȝȦȢȣȘȣĂ7Ă',6&ǹȠȴȲȧȣȘȣ
ȤȥȣȬȧȝȧȚȘȠȕȗȨàĂȃȬȝȦȧȟȕ
ǽȜȗȚȦȧȟȣȗȰȚȣȧȠȣțȚȢȝȴȗ ȈșȕȠȝȧȚȢȕȟȝȤȱȝȜȨȦȧȥȣȞȦȧȗȕǹȠȴȲȧȣȘȣ
ȟȣȩȚȗȕȥȟȚ ȤȥȣȬȧȝȧȚȘȠȕȗȨáĂȈșȕȠȚȢȝȚȢȕȟȝȤȝ
ǽȜȦȝȦȧȚȡȰ 7Ă',6&ȤȣȗȥȚțșȚȢȝȠȝ ȂȚȝȦȤȣȠȱȜȨȞȧȚȤȣȗȥȚțșȚȢȢȰȚ7Ă',6&
ȜȕȗȕȥȝȗȕȢȝȴȟȕȤȕȚȧ ȢȚȘȚȥȡȚȧȝȬȚȢ ǽȦȤȣȠȱȜȨȞȧȚ7Ă',6&ȧȣȠȱȟȣȣșȝȢȥȕȜ
ȗȣșȕ 7Ă',6&ȤȥȣȟȣȠȣȧ ȄȣșȣțșȝȧȚȤȣȟȕȤȥȣȫȚȦȦȜȕȗȕȥȝȗȕȢȝȴ
ȢȚȤȥȕȗȝȠȱȢȣ ȖȨșȚȧȜȕȗȚȥȭȚȢȝȨȦȧȥȣȞȦȧȗȣȣȦȧȰȢȚȧ
ȈșȕȠȝȧȚ7Ă',6&ȝȤȣȬȝȦȧȝȧȚȦȝȦȧȚȡȨ
ȜȕȗȕȥȝȗȕȢȝȴǹȠȴȲȧȣȘȣȤȥȣȬȧȝȧȚȘȠȕȗȨ
àĂȃȬȝȦȧȟȕ
ȂȚȤȥȕȗȝȠȱȢȣȗȦȧȕȗȠȚȢ ȃȖȚȝȡȝȖȣȠȱȭȝȡȝȤȕȠȱȫȕȡȝȗșȕȗȝȧȚ
ȤȥȣȟȕȠȰȗȕȧȚȠȱ ȤȥȣȟȕȠȰȗȕȧȚȠȱȗȟȥȚȤȠȚȢȝȚșȣȠțȚȢ
ȥȕȜșȕȧȱȦȴȮȚȠȬȣȟ
ȄȣșȤȣșȦȧȕȗȟȣȞșȠȴ ȒȧȣȟȣȢșȚȢȦȕȧ ȂȕȠȝȬȝȚȟȣȢșȚȢȦȕȧȕȢȚȦȗȝșȚȧȚȠȱȦȧȗȨȚȧ
ȬȕȭȟȝȢȕȪȣșȝȧȦȴȗȣșȕ ȣȢȚȝȦȤȥȕȗȢȣȦȧȝǷȰȧȥȝȧȚȗȣșȨȧȟȕȢȚȗȣȞ
ȦȕȠȩȚȧȟȣȞ
ǻȚȠȧȰȞȦȚȥȗȝȦȢȰȞ ǻȚȠȧȰȞȦȚȥȗȝȦȢȰȞ7Ă',6&ȡȣțȢȣ
7Ă',6&ȤȣȗȥȚțșȚȢȝȠȝ ȜȕȟȕȜȕȧȱȗȕȗȧȣȥȝȜȣȗȕȢȢȣȡȦȚȥȗȝȦȢȣȡ
ȨȧȚȥȴȢ ȫȚȢȧȥȚ%RVFKȕȥȧȝȟȨȠȟȣȢȧȕȟȧȢȕȴ
ȝȢȩȣȥȡȕȫȝȴȤȥȝȗȚșȚȢȕȗȝȢȦȧȥȨȟȫȝȝȤȣ
ȲȟȦȤȠȨȕȧȕȫȝȝ
ǿȣȠȝȬȚȦȧȗȣȢȕȤȝȧȟȕȢȚ ȍȧȥȝȪȟȣș7Ă',6& ȁȚȢȱȭȚȚȟȣȠȝȬȚȦȧȗȣ
ȦȣȣȧȗȚȧȦȧȗȨȳȧǷȕȭȚȡȨ ȗȜȕȗȝȦȝȡȣȦȧȝȣȧ ȌȧȣȖȰȤȥȚȥȗȕȧȱȤȥȣȫȚȦȦȜȕȗȕȥȝȗȕȢȝȴ
țȚȠȕȢȝȳ ȗȝșȕȢȕȤȝȧȟȕȜȕșȕȚȧ ȗȣȗȥȚȡȴȜȕȗȕȥȝȗȕȢȝȴȢȕțȡȝȧȚȟȢȣȤȟȨ
ȣȤȧȝȡȕȠȱȢȰȞȚȘȣȣȖȯȚȡ ȆȧȕȥȧͫͫȆȧȣȤ
ȒȧȨȗȚȠȝȬȝȢȨȧȕȟțȚ ǶȣȠȱȭȚȚȟȣȠȝȬȚȦȧȗȣ
ȡȣțȢȣȥȚȘȨȠȝȥȣȗȕȧȱ ȂȕțȡȝȧȚȝȨșȚȥțȝȗȕȞȧȚȟȢȣȤȟȨ
ȝȢșȝȗȝșȨȕȠȱȢȣ ȆȧȕȥȧͫͫȆȧȣȤȤȣȟȕȢȚȖȨșȚȧșȣȦȧȝȘȢȨȧ
ȢȨțȢȣȚȟȣȠȝȬȚȦȧȗȣ
ȂȕȟȝȤȱȗȨȦȧȥȣȞȦȧȗȚȡȣțȚȧ ȈșȕȠȝȧȚȢȕȟȝȤȱȝȜȨȦȧȥȣȞȦȧȗȕǹȠȴȲȧȣȘȣ
ȤȥȝȗȚȦȧȝȟȦȣȟȥȕȮȚȢȢȣȡȨ ȤȥȣȬȧȝȧȚȘȠȕȗȨáĂȈșȕȠȚȢȝȚȢȕȟȝȤȝ
ȟȣȠȝȬȚȦȧȗȨȢȕȤȝȧȟȕ

 UX
Информация изготовителя Прием заявок на ремонт (круглосуточно)

о гарантийном и сервисном обслуживании

1. Изделие __________________________________________________
2. Модель __________________________________________________
Пункты 1-2 заполняются только в
случае, если эти данные не содер-
жатся в документах о покупке изде-
лия (кассовый чек и/или товарный
чек, товарная накладная).
в г. Москве:  (495) 737-2961
в г. Санкт-Петербурге:  (812) 449-3161
Адреса и телефоны авторизованных сервисных центров приведены на обороте, а также в
интернете: http://www.bosch-home.com/ru/ в разделе Сервис.
Рекомендуем Вам пользоваться услугами только авторизованных сервисных центров.
Оригинальные аксессуары и средства по уходу для бытовой техники Bosch Вы можете при-
обрести в нашем фирменном интернет-магазине: www.bosch-home.com/ru/store. С условиями
заказа, оплаты и доставки Вы можете ознакомиться на сайте.

3. Данная информация распространяется на малые бытовые приборы товарного знака Bosch: кофе-
варки, кофемашины, кофемолки, весы, кухонные комбайны, миксеры, пылесосы, резки, тостеры,
утюги, фены, распрямители для волос, электрочайники, соковыжималки, измельчители, блендеры,
гладильные доски, ванночки, напольные весы и аналогичные им изделия.
4. Уважаемые дамы и господа, сообщаем Вам, что подтверждение соответствия нашей
продукции обязательным требованиям в соответствии с законодательством осуществля-
ется в форме обязательной сертификации и декларирования соответствия.
Информацию об обязательном подтверждении соответствия наших приборов, в том числе
данные о номере сертификата соответствия (декларации о соответствии) и сроке его (ее)
действия Вы можете получить в ООО «БСХ Бытовые Приборы».
Наша продукция производится под контролем транснациональной корпорации «БСХ Хаусгерете
ГмбХ», адрес штаб-квартиры: 81739 Мюнхен, Карл-Вери Штрассе 34, Германия (BSH Hausgeräte
GmbH, Carl-Wery-Str. 34, 81739 München, Germany).
Организацией, выполняющей функции иностранного изготовителя, уполномоченной изготовителем
на основании договора с ним, является ООО «БСХ Бытовые Приборы», 198515, Санкт-Петербург,
г. Петергоф, ул. Карла Сименса, д.1 лит. А, филиал в г. Москва, 119071, ул. Малая Калужская, д.15,
телефон (495) 737-2777, факс (495) 737-2798.
5. Обязательные сведения о технических характеристиках прибора приведены на типовой табличке
прибора или на его этикетке и/или в сопроводительной документации.
6. Аксессуары и средства по уходу
Для безупречного функционирования Вашей техники и ухода за ней производитель рекомендует
использовать только оригинальные аксессуары и средства по уходу. Оригинальные аксессуары
разработаны производителем, они идеально подходят именно для Вашего прибора. Оригинальные
аксессуары и средства по уходу соответствуют самым высоким требованиям качества товарного зна-
ка Bosch, они проходят заводские испытания для обеспечения максимальной надежности в работе.
По всем вопросам, связанным с аксессуарами и средствами по уходу для Вашей бытовой техники,
Вы можете обратиться в авторизованные сервисные центры, перечисленные на обороте.
7. Гарантия изготовителя
Фирма изготовитель предоставляет на приобретенный Вами в Российской Федерации бытовой при-
бор гарантию в соответствии с действующим законодательством РФ сроком 1 год. На приобретенный
в Республике Беларусь бытовой прибор, к которому при покупке был выдан гарантийный талон,
действуют гарантийные условия, не противоречащие законодательству Республики Беларусь.
8. Внимание! Важная информация для потребителей
Данный прибор предназначен для использования исключительно для личных, семейных, домашних
и иных нужд, не связанных с осуществлением предпринимательской деятельности либо удовлет-
ворением бытовых потребностей в офисе предприятия, учреждения или организации. Использо-
вание прибора в целях, отличных от вышеуказанных, является нарушением правил надлежащей
эксплуатации прибора.
Наличие фирменной заводской типовой таблички на приборе обязательно! Пожалуйста, убедитесь
в ее наличии и сохраните ее на приборе в течение всего срока службы прибора. Удаление таблички
ведет к обезличению прибора и к возможным нарушениям правил его эксплуатации.
Изготовитель не несет ответственность за недостатки в приборе, если сервисной службой будет
доказано, что они возникли после передачи прибора потребителю вследствие нарушения им правил
пользования, транспортировки, хранения, действий третьих лиц, непреодолимой силы (пожара,
природной катастрофы и т.п.), попадания бытовых насекомых и грызунов, воздействия иных
посторонних факторов, а также вследствие существенных нарушений технических требований,
оговоренных в инструкции по эксплуатации, в том числе нестабильности параметров электросети,
установленных ГОСТ 32144-2013.
Для подтверждения даты покупки прибора при гарантийном ремонте или предъявлении иных
предусмотренных законом требований убедительно просим Вас сохранять документы о покупке
(чек, квитанцию, иные документы, подтверждающие дату и место покупки).
Соблюдение рекомендаций и указаний, содержащихся в инструкции по эксплуатации (правилах
пользования), поможет избежать проблем в эксплуатации прибора и его обслуживании.
Неисправные узлы приборов в гарантийный период бесплатно ремонтируются или заменяются
новыми. Решение вопроса о целесообразности их замены или ремонта остается за службами
сервиса.
9. Информация о сервисе
В период и после истечения гарантийного срока наша Служба Сервиса, а также мастерские наших
партнеров всегда готовы предложить Вам свои услуги. Список адресов уполномоченных изготови-
телем пунктов авторизованного сервисного обслуживания находится на обороте.
Срок службы малых бытовых приборов (кроме кухонных комбайнов и пылесосов) составляет 2 года.
Срок службы кухонных комбайнов и пылесосов составляет 5 лет. Срок службы изделия исчисляется
с даты его покупки, либо при невозможности ее определения, с даты изготовления изделия, нане-
сенной на типовую табличку изделия. В соответствии со стандартом изготовителя дата изготовления
маркируется FD ГГММ, где ГГ – год изготовления минус 1920, а ММ – месяц изготовления. Для
определения года изготовления прибора необходимо к 1920 прибавить число ГГ.
Адреса сервисных центров по обслуживанию бытовой техники
РОССИЯ
АБАКАН, ИП Кобылянский Роман Сергеевич, 655010, Торосова ул., д.15,
тел: (3902) 26-65-64, факс: (3902) 22-65-64
АЛЬМЕТЬЕВСК, ИП Валиуллин Марат Рафгатович, 423450, К.Цеткин ул.,
д.18а, тел: (8553) 37-17-89, 32-22-11, факс: (8553) 37-17-89
АЛЬМЕТЬЕВСК, ООО «Альметьевский Сервисный Центр», 423450,
Нефтяников ул., д.37, тел: (8553) 38-43-43, 22-17-00, факс: (8553) 38-43-43
АПАТИТЫ, ИП Корепанов Антон Юрьевич, 184209, ул. Зиновьева, д.22А,
тел: (81555) 6-61-06, факс: (81555) 6-61-06
АРЗАМАС, ИП Абросимов Дмитрий Александрович, 607224, 9-е Мая ул., д.4,
тел: (83147) 7-07-40, 7-73-82, факс: (83147) 7-73-82
АРМАВИР, ИП Филин Сергей Иванович, 352900, Комсомольская ул., д.115,
тел: (86137) 3-80-00
АРХАНГЕЛЬСК, ООО «Двина-Сервис Центр», 163000, Садовая ул., д.21,
тел: (8182) 65-79-95, факс: (8182) 20-23-30
АРХАНГЕЛЬСК, ООО «Сервисный Центр «Мир», 163045, Гагарина ул., д.1,
тел: (8182) 27-60-66, 27-55-10, факс: (8182) 27-60-66
АСТРАХАНЬ, ИП Кузнецов Александр Федорович, 414041, Яблочкова ул.,
д.1В, тел: (8512) 36-84-10, 37-06-91, факс: (8512) 37-06-01
АЧИНСК, ИП Кудрин Сергей Юрьевич, 662150, мкр.2, д.6,
тел: (39151) 4-42-22, 7-24-21, факс: (39151) 7-24-22
БАЛАКОВО, ИП Барышников Евгений Владимирович, 413853, Чапаева ул.,
д.159А, тел: (8453) 44-75-31, 927-148-97-70, факс: (8453) 44-75-31
БАЛАШОВ, ИП Рыженькина Наталия Сергеевна, 412309, Луначарского ул.,
д.102, тел: (9172) 13-17-78
БАРНАУЛ, ООО «Диод», 656043, Пролетарская ул., д.113, тел: (3852) 63-94-02,
факс: (3852) 63-59-88
БАРНАУЛ, ООО «Р.С.Ц.», 656037, Ленина пр., д.150, тел: (3852) 60-43-04,
факс: (3852) 60-43-04
БЕЛГОРОД, ООО «Выбор-Сервис», 308000, Гражданский пр-т, д.32,
тел: (4722) 32-65-92, 22-92-90, факс: (4722) 22-92-90
БЕЛОРЕЧЕНСК, ООО «Дело техники», 352630, Мира ул., д.63/1,
тел: (8615) 53-11-00
БЕРЕЗНИКИ, ООО «Рембытторгтехника-Сервис», 618419, Льва Толстого ул.,
д.76А, оф.7, тел: (3424) 23-72-28, 23-72-23, факс: (3424) 23-71-61
БИЙСК, ООО «Парус плюс», 659325, Кирова пер., д.8, тел: (3854) 35-69-70,
33-65-65
БЛАГОВЕЩЕНСК, ООО «Амурский сервисный центр», 675000,
Октябрьская ул., д.162, тел: (4162) 33-36-38
БОГУЧАНЫ, ООО «Сервис центр №3», 663430, Ленина ул., д.119,
тел: (39162) 2-14-73, 2-16-35
БРАТСК, ИП Рудакова Елизавета Викторовна, 665700, Курчатова ул., д.30А,
тел: (3953) 26-80-60
БРЯНСК, ИП Карпов Владимир Иванович, 241038, Сталелитейная ул., д.1,
тел: (4832) 52-21-09, 952-9622209
БУГУРУСЛАН, ИП Покручина Валентина Ивановна, 461630, Транспортная ул.,
д.2, тел: (35352) 9-10-99
ВЕЛИКИЙ НОВГОРОД, ООО «ТКТ», 173025, Кочетова ул., д.23А,
тел: (8162) 61-12-00, 33-59-18, факс: (8162) 61-12-00
ВЛАДИВОСТОК, ИП Юзефович Вячеслав Григорьевич, 690014, Народный
пр-т, д.11, тел: (4232) 96-62-27
ВЛАДИКАВКАЗ, ООО «Арктика-Сервис», 362015, Коста пр-т, д.15,
тел: (8672) 25-01-07, 25-35-34, факс: (8672) 25-01-07
ВЛАДИМИР, ООО «Владимир-Сервис», 600014, Строителей пр-т, д.36,
тел: (4922) 36-45-18, 36-45-19, факс: (4922) 36-45-19
ВОЛГОГРАД, ООО «МастерКласс», 400120, Елецкая ул., д. 173,
тел: (8442) 97-50-10
ВОЛГОДОНСК, ИП Ибрагимов Марат Асгатович, 347387, К. Маркса ул., д.30,
тел: (8639) 25-29-29, факс: (8639) 25-29-29
ВОЛОГДА, ИП Коновалов С.А., 160022, Пошехонское ш., д.6А,
тел: (8172) 71-59-69, 71-81-29, факс: (8172) 71-59-69
ВОЛОГДА, ООО «Авторизованный Центр «Пионер Сервис», 160024,
Северная ул., д.34, тел: (8172) 27-24-13, 27-24-14, факс: (8172) 27-24-14
ВОРКУТА, ООО «Мега», 169907, Тиманская ул., д. 8А, тел: (82151) 6-60-06,
6-63-42, факс: (82151) 6-60-06
ВОРОНЕЖ, ИП Михайлов Андрей Игоревич, 394006, Станкевича ул., д.40,
тел: (473) 210-00-12
ГРОЗНЫЙ, ООО «Техноплюс», 364029, Ханкальская ул., д.75,
тел: 8-928-024-56-66, 8-962-024-56-66
ДЕРБЕНТ, ИП Джабраилов Руслан Расулович, 368608, Гагарина ул., д.67,
тел: 928-989-6634, 963-418-8516
ДИВНОГОРСК, ИП Митяев Дмитрий Николаевич, 663090, Школьная ул.,
д.31А, тел: (39144) 3-52-65
ДИМИТРОВГРАД, ИП Федотов Сергей Алексеевич, 433505, Октябрьская ул.,
д.63, тел: (8423) 52-86-59, 59-14-64, факс: (8423) 52-86-59
ЕЙСК, ИП Лаврович Константин Анатольевич, 353688, Маяковского ул., д.55,
тел: (8613) 25-05-00, факс: (8613) 25-05-00
ЕКАТЕРИНБУРГ, ООО «Евротехника-Сервис», 620146, Академика
Бардина ул., д.28, тел: (343) 240-98-26, 243-26-11, факс: (343) 243-42-22
ЕКАТЕРИНБУРГ, ООО «Норд-Сервис», 620057, Донская ул., д.31,
тел: (343) 310-00-91, факс: (343) 310-00-91
ЕЛЕЦ, ИП Шульгин Александр Иванович, 399776, 220-й Стрелковой
дивизии ул., д.1А, тел: (47467) 3-72-62, 905-684-66-73, факс: (47467) 6-75-83
ЖЕЛЕЗНОГОРСК, ИП Гречанников Алексей Владимирович, 662978,
Ленинградский пр-т, д.21, кв.24, тел: (39197) 7-00-28, 8-908-223-4028,
факс: (39197) 7-00-28
ИВАНОВО, ООО «Центр ремонтных услуг», 153037, Шереметевский пр.,
д.117, тел: (4932) 37-22-34, 37-45-82, факс: (4932) 37-22-34
ИЖЕВСК, ООО «ДС», 426000, К. Маркса ул., д.393, тел: (3412) 43-16-62,
43-50-64, факс: (3412) 43-16-62
ИЖЕВСК, ООО «Элгуд», 426057, В. Сивкова ул., д.152, тел: (3412) 77-10-10,
факс: (3412) 24-95-13
ИНТА, ИП Нестерович Ярослав Николаевич, 169830, Кирова ул., д.29,
тел: (82145) 6-38-19, факс: (82145) 6-38-19
ЙОШКАР-ОЛА, ИП Бешкарева Светлана Владимировна, 424000,
Советская ул., д.173, тел: (8362) 45-73-68, 41-77-43, факс: (8362) 45-73-68
Внимание! Список сервисных центров постоянно обновляется.
ИРКУТСК, ООО «Комту-Сервис Центр», 664047, Партизанская ул., д.46А,
тел: (3952) 20-89-02, 22-27-32, 29-10-48, факс: (3952) 29-10-48
КАЗАНЬ, ООО «Городской сервисный центр «АТремонтируем всё»,
420032, Краснококшайская ул., д.92, тел: (843) 555-49-92, (987) 421-55-11,
факс: (843) 555-49-92
КАЗАНЬ, ООО «Луазо», 420080, Декабристов ул., д.106Б, тел: (843) 260-04-12,
562-46-45, 562-47-07, факс: (843) 562-47-07
КАЗАНЬ, ООО «Элнет», 420080, Ибрагимова ул., д.32/20, помещение 2Н,
тел: (843) 240-64-94, факс: (843) 240-64-94
КАЛИНИНГРАД, ООО «РемТехСервис», 236011, Судостроительная ул., д.75,
тел: (4012) 30-38-00, факс: (4012) 30-38-30
КАЛУГА, ИП Пимкин Сергей Евгеньевич, 248016, М.Горького ул., д.6А,
тел: (4842) 56-18-21, 54-75-61, факс: (4842) 54-75-61
КАЛУГА, ИП Спирин Сергей Леонидович, 248000, Баумана ул., д.48,
тел: (4842) 75-01-24, 77-47-18, факс: (4842) 77-47-18
КАМЕНСК-УРАЛЬСКИЙ, ИП Шайдуров Сергей Анатольевич, 623409,
Ленина ул., д.95, тел: (3439) 37-02-03, 8-950-547-1015, факс: (3439) 37-02-03
КАМЕНСК-ШАХТИНСКИЙ, ООО «Сервис ПРО», 347800, Гаражная ул.,
д.16/14, тел: (86365) 5-00-55, факс: (86365) 5-00-77
КАНАШ, ИП Дмитриев Юрий Сергеевич, 429330, Полевая ул., д.20,
тел: (8353) 34-16-19, факс: (8353) 34-13-67
КАНСК, ООО «Электроника плюс интернешнл», 663614, Яковенко ул., д.74,
тел: (39161) 2-33-52, 3-87-90, факс: (39161) 3-87-90
КАРАБУЛАК, ИП Хамхоев Иса Магомедович, 386230, Джабагиева ул., д.157,
тел: (800) 555-98-48, факс: (8734) 44-42-44
КЕМЕРОВО, ООО «Кузбасс-Импорт-Сервис», 650060, Ленина пр-т, д.137/3,
тел: (3842) 51-05-33, 33-04-28, факс: (3842) 51-05-33
КИНЕШМА, ООО «Рембыттехника», 155800, Правды ул., д.7Б,
тел: (49331) 2-16-39, 2-16-02, факс: (49331) 2-16-39
КИРОВ, ООО «Квадрат Сервис», 610027, К. Маркса ул., д.99,
тел: (8332) 75-45-55, 75-45-50, факс: (8332) 75-45-55
КИРОВ, ООО «ТВКОМ», 610001, Октябрьский пр-т, д.116А,
тел: (8332) 54-40-42, факс: (8332) 54-40-42
КИРОВ, ООО «ЦПС-Киров», 610000, Московская ул., д.9, тел: (8332) 35-55-13,
35-19-43, факс: (8332) 38-20-60
КОЛОМНА, ООО «Росинка-2», 140411, Кирова пр-т, д.15, тел: (496) 614-14-86,
614-63-64, факс: (496) 614-14-86
КОМСОМОЛЬСК-НА-АМУРЕ, ООО «Гамбит», 681022, пер. Братский, д.4,
корп.2, тел: (4217) 59-56-51, 8-909-887-6659, факс: (4217) 20-10-90
КОПЬЕВО, ИП Шалапутов Сергей Николаевич, 655250, Новобольничная ул.,
д.4, тел: (39036) 2-24-79, 8-906-192-7118
КОСТРОМА, ИП Боровиков Кирилл Сергеевич, 156001, Советская ул., д.16А,
тел: (4942) 36-01-16
КОТЛАС, ООО «Консультант Сервис», 165300, Кузнецова ул., д.17А,
тел: (81837) 3-25-10, факс: (81837) 2-75-55
КРАСНОДАР, ИП Краснощеков Юрий Николаевич, 350002,
Промышленная ул., д.23, тел: (861) 292-77-90, 8-918-060-69-18,
факс: (861) 253-50-20
КРАСНОТУРЬИНСК, ИП Седельников Василий Викторович, 624449,
Карпинского ул., д.15, тел: (83438) 43-60-26, факс: (83438) 43-60-26
КРАСНОЯРСК, ИП Близницов Игорь Леонидович, 660020, Дудинская ул.,
д.12А, тел: (391) 229-65-95, 201-92-28, 201-89-22, факс: (391) 229-65-95
КРОПОТКИН, ООО «Нэвис», 352380, 1-й Микрорайон ул., д.2,
тел: 8-928-407-9993, факс: (86146) 4-27-68
КУРГАН, ООО «Товарищество предпринимателей», 640020, Красина ул., д.41,
тел: (3522) 45-87-54, факс: (3522) 45-76-38
КУРСК, ИП Сунцов Александр Геннадьевич, 305044, Станционная ул., д.4А,
тел: (4712) 39-37-47, факс: (4712) 39-38-00
КЫЗЫЛ, ИП Кривоносова Лариса Ивановна, 667000, Московская ул., д.24,
тел: (39422) 5-67-60, 8-929-317-91-61, 8-913-355-51-07
ЛЕСОСИБИРСК, ИП Головинов Евгений Геннадьевич, 662544,
60 лет ВЛКСМ ул., д.11, кв.33, тел: (39145) 6-37-61, 8-904-892-9300
ЛИВНЫ, ООО «Эл-сервис», 303850, Максима Горького ул., д.43, литер Б,
тел: (48677) 2-10-07, 920-818-7260, факс: (4867) 72-10-07
ЛИПЕЦК, ООО «Владон», 398032, Космонавтов ул., д.66, тел: (4742) 33-82-48,
33-45-65, факс: (4742) 33-45-65
ЛИПЕЦК, ООО «Сервисный центр «Фолиум», 398016, Космонавтов ул., д.8,
тел: (4742) 34-55-34, 34-07-13, 34-09-34, факс: (4742) 35-37-57
МАГАДАН, ИП Терехин Валентин Яковлевич, 685030, Гагарина ул., д.28/2,
маг.»XXI век», тел: (4132) 65-13-65, факс: (4132) 65-47-47
МАГНИТОГОРСК, ООО «Техника-Сервис», 455037, Грязнова ул., д.44/2,
тел: (3519) 31-09-01, факс: (3519) 31-09-01
МАЙКОП, ООО «Электрон-Сервис», 385018, Димитрова ул., д.25,
тел: (8772) 55-62-38, факс: (8772) 55-62-38
МАХАЧКАЛА, ИП Шамилов Исламутдин Джамалутдинович, 367027,
Акушинского пр., 14 линия, д.21, тел: (8722) 64-71-33, 8-988-293-5515,
факс: (8722) 64-28-95
МАХАЧКАЛА, ИП Эмирбеков Алимирза Абдугашумович, 367000, Ленина ул.,
д.113А, тел: (8722) 67-95-87, факс: (8722) 67-95-87
МИЧУРИНСК, ООО «Техно-Сервис», 393764, Лаврова ул., д.69, стр.13,
тел: (47545) 2-28-32, факс: (47545) 2-28-32
МОСКВА, ООО «ВнешРемТорг», 127473, Селезневская ул., д.30, к.Б-В,
тел: (495) 518-64-32, 518-69-41, 518-69-47, факс: (495) 518-64-32
МОСКВА, ООО «ДС-Сервис», 109518, Волжский б-р, д.5, кор.1,
тел: (495) 971-75-32, 971-03-43
МОСКВА, ООО «Кумино», 109369, Новочеркасский бул., д.47,
тел: (495) 348-65-30, факс: (495) 348-65-30
МУРМАНСК, ООО «Авторизованный Центр «Пионер Сервис»,
183038, Свердлова ул., д.19А, тел: (8152) 31-49-64, (911) 300-39-30,
факс: (8152) 31-49-64
МУРМАНСК, ООО «Лидер-Сервис», 183038, Книповича ул., д.46,
тел: (8152) 40-00-83, 44-47-49, факс: (8152) 40-00-83
МУРОМ, ИП Серкова Татьяна Андреевна, 602252, Чкалова ул., д.2, к.В,
тел: (49234) 3-35-54, факс: (49234) 3-35-54
НАБЕРЕЖНЫЕ ЧЕЛНЫ, ИП Волоснова Марина Сергеевна, 423819,
Мира пр-т, д.46, кв.112, тел: (8552) 38-24-96, 53-24-96, факс: (8552) 38-24-96
НАЛЬЧИК, ООО «Альфа-Сервис», 360000, Ленина пр-т, д.24,
тел: (8662) 42-04-30, 77-28-78, 42-12-21, факс: (8662) 42-04-30
НАХОДКА, ИП Кураков Сергей Феликсович, 692900, Пограничная ул., д.40,
тел: (4236) 63-03-62, факс: (4236) 62-99-54
НЕФТЕКАМСК, ИП Гильфанов Эдуард Замирович, 452688, Победы ул., д.10А,
тел: (3478) 33-43-44, факс: (3478) 33-43-44
НЕФТЕЮГАНСК, ИП Кожухин Алексей Юрьевич, 628311, 16А мкр., д.85,
пом.55/2, тел: (3463) 25-19-90, факс: (3463) 25-19-90
НИЖНЕВАРТОВСК, ИП Шахматов Николай Геннадьевич, 628600, Мусы
Джалиля ул., д.63, оф.11, тел: (3466) 53-03-60, 56-68-13, факс: (3466) 53-03-60
НИЖНИЙ НОВГОРОД, ООО «Бытовая автоматика-сервис», 603152,
Ларина ул., д.18А, тел: (831) 461-88-48, факс: (831) 461-88-48
НИЖНИЙ НОВГОРОД, ООО «Симона-СЦ», 603074, Сормовское ш., д.15А,
тел: (831) 241-47-20, 241-38-85, 241-19-20, 275-44-57, факс: (831) 241-47-20
НОВОКУЗНЕЦК, ООО «Альфа», 654010, Музейная ул., д.5, оф.102,
тел: (3843) 33-29-12, 8-923-633-4000, факс: (3846) 62-62-64
НОВОМОСКОВСК, ИП Сапожников Александр Федорович, 301650,
Московская ул., д.21/27, тел: (48762) 6-46-46, факс: (48762) 6-46-46
НОВОРОССИЙСК, ООО «Аргон-Сервис», 353905, Серова ул., д.14,
тел: (8617) 63-11-15, 63-03-95, факс: (8617) 63-03-95
НОВОСИБИРСК, ООО «Бирюса», 630030, Первомайская ул., д.220,
тел: (383) 337-36-96, 337-16-16, факс: (383) 337-36-26
НОВОСИБИРСК, ООО «ГрандПрофи», 630041, 2-я Станционная ул., д.44,
тел: (383) 286-15-61, 8-951-360-53-05, факс: (383) 286-15-61
НОВОСИБИРСК, ООО «К-техника», 630015, Королёва ул., д.17А,
тел: (383) 274-99-33, факс: (383) 274-99-41
НОВЫЙ УРЕНГОЙ, ООО «Сервис маркет», 629300, 26 Съезда КПСС ул.,
д.10Б, тел: (3494) 94-61-45, 94-54-87, 22-16-85, факс: (3494) 94-61-45
НОГИНСК, ИП Запышный Александр Иванович, 142407, 3-го Интернационала
ул., д.175, тел: (49651) 9-32-02, 906-033-1116, факс: (496) 519-32-02
ОБНИНСК, ООО «Радиотехника», 249030, Курчатова ул., д.46,
тел: (48439) 5-31-31, 6-44-14, 5-63-50, факс: (48439) 6-44-14
ОМСК, ЗАО «Евротех-Сервис», 644024, Маршала Жукова ул., д.91,
тел: (3812) 53-08-81, 58-06-87, факс: (3812) 58-06-87
ОРЕЛ, ИП Гусева Ольга Викторовна, 302043, Комсомольская ул., д.241,
тел: (4862) 72-16-95, 910-209-4015, факс: (4862) 72-16-95
ОРЕЛ, ИП Кожухова Вероника Петровна, 302000, Мира пл., д.3,
тел: (4862) 43-67-65
ОРЕНБУРГ, ООО «Ликос-Сервис плюс», 460006, Невельская ул., д.8А,
тел: (3532) 57-24-91, 57-24-94, 57-26-68, 79-23-68, факс: (3532) 57-24-91
ОРСК, ИП Бердников Виталий Владимирович, 462421, Батумская ул., д.25,
тел: (3537) 33-34-83, 35-13-18, факс: (3537) 27-91-83
ОРСК, ООО «Аста - Сервис», 462431, Краматорская ул., д.50,
тел: (3537) 21-36-66, 25-98-03, факс: (3537) 28-28-78
ПЕНЗА, ООО «Евростиль-Пенза», 440047, Минская ул., д.2,
тел: (8412) 54-43-01, 52-33-33, факс: (8412) 52-33-33
ПЕРВОУРАЛЬСК, ООО «Оптима-сервис», 623104, Ватутина ул., д.23,
тел: (3439) 25-74-13, 64-91-90, факс: (3439) 25-03-70
ПЕРМЬ, ИП Юдин Сергей Владиславович, 614068, Крисанова ул., д.29,
тел: (342) 236-30-33, факс: (342) 238-33-80
ПЕРМЬ, ООО «Импорт-Сервис», 614107, Инженерная ул., д.10,
тел: (342) 265-00-07, 266-12-60, факс: (342) 260-14-41
ПЕРМЬ, ООО «Сатурн-Сервис», 614107, Инженерная ул., д.14,
тел: (8342) 259-66-59, факс: (8342) 259-66-59
ПЕТРОЗАВОДСК, ООО «Фирма «Акант - Сервис», 185002, Суоярвская ул.,
д.8, тел: (8142) 72-20-56, 72-20-34, факс: (8142) 72-20-56
ПЕТРОПАВЛОВСК-КАМЧАТСКИЙ, ИП Тихомирова Елена Александровна,
683024, Лукашевского ул., д.23, тел: (4152) 26-32-00
ПЕЧОРА, ООО «Карст-сервис», 169601, ул. Лесокомбинатовская, д. 17 А.,
тел: (82142) 7-74-85
ПРОКОПЬЕВСК, ООО «Альфа», 653045, Шишкина ул., д.39А,
тел: (3846) 62-62-64, факс: (3846) 62-62-64
ПСКОВ, ООО «СТ-Сервис», 180016, Рижский пр-т, 70А, тел: (8112) 721390,
факс: (8112) 577290
ПЯТИГОРСК, ИП Чернявский Евгений Витальевич, 357551, 1-я
Набережная ул., д.32, к.4, тел: (8793) 33-17-29, 39-48-40, факс: (8793) 33-17-29
РОСТОВ-НА-ДОНУ, ООО «Абрис-Плюс», 344012, Буденновский пр-т, д.103А,
тел: (863) 244-35-90
РЫБИНСК, ИП Удальцов Владимир Николаевич, 152935,
Моторостроителей ул., д.21, тел: (4855) 24-31-21, 25-14-88
РЯЗАНЬ, ООО «Арктика – Сервис», 390046, Яхонтова ул., д.19,
тел: (4912) 21-13-97, 21-57-20, факс: (4912) 21-57-20
САМАРА, ООО «Видео-Сервис», 443074, Мориса Тореза ул.137,
тел: (846) 262-62-62, факс: (846) 262-62-62
САМАРА, ООО «Фирма «Сервис-Центр», 443035, Краснодонская ул., д.68,
тел: (846) 224-46-46, факс: (846) 224-46-46
САМАРА, ООО «Энон-Сервис», 443090, Советской Армии ул., д.148,
тел: (846) 224-43-61, 224-07-40, факс: (846) 224-43-61
САНКТ-ПЕТЕРБУРГ, ООО «Альбатрос-Сервис», 194295, Ивана Фомина ул.,
д.6, лит.Б, тел: (812) 517-92-02, 517-66-37, факс: (812) 517-66-37
САНКТ-ПЕТЕРБУРГ, ООО «БСХ Бытовые Приборы», 195009,
Свердловская наб., д.4Б, тел: (812) 449-31-61, факс: (812) 449-31-62
САНКТ-ПЕТЕРБУРГ, ООО «Орбис», 193079, Октябрьская наб., д.60,
тел: (812) 446-61-71, факс: (812) 446-61-71
САНКТ-ПЕТЕРБУРГ, ООО «Энергоквартал», 196105, Свеаборгская ул., д.10,
литер А, тел: (812) 368-22-05, факс: (812) 368-22-05
САРАНСК, ООО «Верона», 430000, Пролетарская ул., д.36,
тел: (8342) 47-10-47, факс: (8342) 47-10-47
САРАПУЛ, ИП Колесов Михаил Васильевич, 427964, Фабричная ул., д.1а,
тел: (34147) 2-58-46, факс: (34147) 2-58-46
САРАТОВ, ООО «Сар-сервис», 410004, 4-й Вакуровский пр-д, д.4,
тел: (8452) 51-00-99, 20-03-85, факс: (8452) 51-00-99
САСОВО, ИП Гусев Владимир Анатольевич, 391434, Мкр. Южный, д.59,
тел: (49133) 2-07-40, факс: (49133) 2-07-40
СЛАВЯНСК-НА-КУБАНИ, ООО «Нэвис», 353561, Ленина ул., д.114а,
тел: (86146) 4-27-68, 8-928-407-9992
СМОЛЕНСК, ООО Фирма «Партнер», 214020, Шевченко ул., д.103,
тел: (4812) 20-96-40, факс: (4812) 20-96-40
СМОЛЕНСК, ООО Фирма «Партнер», 214004, Николаева, д.11,
тел: (4812) 29-41-91, 20-96-40, факс: (4812) 20-96-40
http://www.bosch-home.com/ru/
СОЧИ, ООО «Союз-Сервис», 354000, Горького ул., д.89, тел: (862) 264-33-22,
261-30-05
СОЧИ, ООО «Техинсервис», 354068, Донская ул., д.3/3, тел: (8622) 62-02-95,
факс: (8622) 62-02-95
СТАВРОПОЛЬ, ООО «Техно-Сервис», 355035, 7-я Промышленная ул., д.6,
тел: (8652) 39-30-30
СТАРЫЙ ОСКОЛ, ООО «Авантаж-Информ», 309509, Лебединец мкр., д.1А,
тел: (4725) 24-62-27, факс: (4725) 24-62-27
СТЕРЛИТАМАК, ООО «Сервис-Технос», 453118, Худайбердина ул., д.158,
тел: (3473) 20-12-13, факс: (3473) 20-27-70
СУРГУТ, ИП Полукаров Евгений Викторович, 628400, Республики ул., д.78 А,
тел: (3462) 66-70-79, 68-33-50
СЫЗРАНЬ, ОАО «Радуга», 446001, Победы ул., д.16, тел: (8464) 33-17-62,
98-40-92, факс: (8464) 33-23-64
СЫКТЫВКАР, ООО СЦ «Домотехника», 167000, Первомайская ул., д.78,
оф.46, тел: (904) 861-68-75, факс: (8212) 20-37-20
ТАГАНРОГ, ООО «БЕСТ Сервис», 347900, Смирновский пер., д.45,
тел: (8634) 37-90-66, факс: (8634) 37-99-85
ТАМБОВ, ООО ТТЦ «Атлант-Сервис», 392000, Московская ул., д.23А,
тел: (4752) 72-63-46, 72-66-56, факс: (4752) 71-91-19
ТВЕРЬ, ООО «Стэко-Сервис», 170034, Чайковского пр-т, д.6, к.1,
тел: (4822) 32-00-23, 35-40-81, факс: (4822) 35-40-81
ТВЕРЬ, ООО СЦ «Веста-Сервис», 170008, 15 лет Октября ул., д.12,
тел: (4822) 32-41-07, факс: (4822) 32-41-07
ТИМАШЕВСК, ООО «Нэвис», 352700, 50 лет Октября ул., д.186а/1,
тел: (86130) 4-40-18, 8-928-407-9991
ТОЛЬЯТТИ, ИП Малахов Виктор Григорьевич, 445039, Дзержинского ул.,
д.25а, тел: (8482) 51-17-77, факс: (8482) 51-17-77
ТОМСК, ИП Бабин Алексей Павлович, 634021, Герцена ул., д.72,
тел: (3822) 52-32-25, 52-33-42, факс: (3822) 52-33-42
ТОМСК, ИП Еремина Светлана Вадимовна, 634063, С. Лазо ул., д.15,
тел: (3822) 67-35-73, 67-33-55, 72-72-70, факс: (3822) 66-49-79
ТУАПСЕ, ООО «Планар», 352800, Кронштадтская ул., д.2, тел: (86167) 233-88,
243-81
ТУЛА, ИП Баньков Андрей Андреевич, 300041, Жуковского ул., д.13,
тел: (4872) 36-30-66, 36-30-31, факс: (4872) 36-30-66
ТЮМЕНЬ, ООО «Евросервис», 625035, Геологоразведчиков пр-д, д.33,
тел: (3452) 97-82-52, факс: (3452) 26-06-06
УЛАН-УДЭ, ИП Коркина Ольга Юрьевна, 670047, Сахъяновой ул., д.9В,
тел: (3012) 45-59-12
УЛЬЯНОВСК, ООО «Мастер-Сервис», 432012, Инзенская ул., д.41,
тел: (8422) 32-07-33, 36-43-31, 36-43-35, факс: (8422) 32-07-33
УРАЙ, ООО «ПиП», 628284, мкр.Аэропорт, д.29, тел: (3467) 63-15-15,
факс: (3467) 63-15-15
УССУРИЙСК, ООО «Техносервис», 692525, Советская ул., д.96,
тел: (4234) 33-53-05, 33-51-80, факс: (4234) 33-51-80
УФА, ИП Салынов Андрей Владимирович, 450104, Российская ул., д.45/1,
тел: (347) 235-27-55, факс: (347) 233-72-46
УФА, ООО «Сервис-центр «Техно-Плюс», 450022, Менделеева ул., д.153,
тел: (347) 279-90-70, факс: (347) 241-62-02
УХТА, ООО «АВВА», 169310, Семяшкина ул., д.8а, тел: (8216) 74-18-88,
факс: (8216) 76-36-13
ХАБАРОВСК, ООО «Сервисный центр «ЭНКА техника», 680007,
Волочаевская ул., д.8, тел: (4212) 23-33-33, 21-60-39, факс: (4212) 21-60-39
ХАНТЫ-МАНСИЙСК, ИП Климин Алексей Анатольевич, 628011, Обская ул.,
д.29, тел: (3467) 30-00-05, факс: (3467) 30-00-01
ЧЕБОКСАРЫ, ООО «ВТИ-Сервис», 428029, И. Яковлева пр-т, д.4/2,
тел: (8352) 63-72-98, факс: (8352) 63-73-24
ЧЕБОКСАРЫ, ООО «ВТИ-Сервис», 428009, М. Горького пр-т, д.32/25,
тел: (8352) 41-70-24, 43-15-32, факс: (8352) 41-70-24
ЧЕБОКСАРЫ, ООО «ЗИП-Сервис», 428003, Петрова, ул., д.6,
тел: (8352) 38-63-92, 22-57-75, факс: (8352) 38-63-92
ЧЕЛЯБИНСК, ООО «Логос-Сервис», 454026, Победы пр-т, д.292,
тел: (351) 741-34-03, факс: (351) 793-61-49
ЧЕЛЯБИНСК, ООО ТТЦ «Рембыттехника», 454008, Производственная ул., д.8
б, тел: 800-333-55-56, (351) 239-39-39, факс: (351) 239-39-90
ЧЕРЕПОВЕЦ, ИП Остромский Григорий Витальевич, 162622, Ленина ул., д.11,
тел: (8202) 54-31-88
ЧЕРЕПОВЕЦ, ООО «Авторизованный Центр «Пионер Сервис», 162602,
Данилова ул., д.23 А, тел: (8202) 20-53-91, 20-53-94, факс: (8202) 20-53-94
ЧЕРКЕССК, ИП Батов Рустам Хезирович, 369002, Ленина пр-т, д.340В,
тел: (8782) 27-70-77
ЧИТА, ООО «Архимед», 672012, Журавлева ул., д.104, тел: (3022) 36-47-01
ЭЛИСТА, ИП Долинский Владимир Николаевич, 358009, 3-й мкр., д.21А,
тел: (84722) 9-52-07, факс: (84722) 9-52-07
ЮЖНО-САХАЛИНСК, ООО «ВЛ Сервис», 693013, Комсомольская ул., д.298,
лит.В, тел: (4242) 73-38-05, факс: (4242) 73-38-05
ЯКУТСК, ООО «Сервисный центр «Физтех-Сервис», 677000, Октябрьская ул.,
д.1/1, тел: (4112) 33-69-44, 39-00-80, 39-00-81, факс: (4112) 33-69-44
ЯРОСЛАВЛЬ, ООО «Сервисный центр «ВИРТ», 150003, Республиканская ул.,
д.3, тел: (4852) 58-22-11, факс: (4852) 58-22-11
БЕЛАРУСЬ
БРЕСТ, ОДО «Золак», 224028, Орловская ул., д.10, тел: (162) 42-63-94,
факс: (162) 42-63-94
ВИТЕБСК, УЧРП «Р-Плюс», 210015, Чкалова ул., д.3, тел: (212) 21-78-35,
факс: (212) 21-78-35
ГОМЕЛЬ, ЧПТУП «Техносити», 246050, Гагарина ул., д.20, тел: (232) 74-90-71,
74-90-44, факс: (232) 74-90-44
ГРОДНО, ЧТСУП «Салби-Плюс», 230029, Горького ул., д.72, кв.207,
тел: (152) 41-79-99, факс: (152) 41-41-47
МОГИЛЕВ, ЧПУП «Система Сервис», 212030, Ленинская ул., д.29А,
тел: (22) 231-05-98, факс: (22) 231-05-98
МИНСК, ОДО «ЦБТ Сервис», 220113, Якуба Коласа ул., д.52,
тел: (172) 62-66-71, 62-95-50, факс: (172) 62-66-71, 62-95-50
МИНСК, ООО «ЛайдерСервис», 220077, Ташкентская ул., д.7, ком.6,
тел. (173) 45-45-88
B33C045B1-1M26 12/2015
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ɤɨɜɤɢ
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ɞɭɤɰɢɢɜɨɞɵ
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ǫȢȦȧȥȨȟȫȻȴȜȚȟȦȤȠȨȕȧȕȫȻȼ
ȈȗȕțȢȣȤȥȣȬȝȧȕȞȧȚȻȢȦȧȥȨȟȫȻȼȜȚȟȦȤȠȨȕȧȕȫȻȼȬȕȦȧȝȢȕȻ
șȣȧȥȝȡȨȞȧȚȦȴȫȝȪȻȢȦȧȥȨȟȫȻȞȻȜȖȚȥȻȘȕȞȧȚȼȪȄȚȥȚșȕȗȕȞȧȚ
ȻȢȦȧȥȨȟȫȻȼȗȦȻȡȟȣȥȝȦȧȨȗȕȬȕȡ
ǷȝȟȣȥȝȦȧȕȢȢȴȜȕȤȥȝȜȢȕȬȚȢȢȴȡ
ȋȚȞȤȥȝȠȕșȤȥȝȜȢȕȬȚȢȝȞȧȻȠȱȟȝșȠȴȤȣȖȨȧȣȗȣȘȣȗȝȟȣȥȝȦȧȕȢȢȴ
ǹȻȧȴȡȗȻȟȣȡșȣȥȣȟȻȗȜȕȖȣȥȣȢȴȹȧȱȦȴȟȣȥȝȦȧȨȗȕȧȝȦȴ
ȤȥȝȠȕșȣȡȋȝȡȤȥȝȠȕșȣȡșȣȜȗȣȠȴȹȧȱȦȴȟȣȥȝȦȧȨȗȕȧȝȦȴ
șȻȧȴȡȗȻȟȣȡȗȻșȥȣȟȻȗȻȣȦȣȖȕȡȜȣȖȡȚțȚȢȝȡȝȤȦȝȪȻȬȢȝȡȝ
ȦȚȢȦȣȥȢȝȡȝȕȖȣȥȣȜȨȡȣȗȝȡȝȜșȕȧȢȣȦȧȴȡȝȕȖȣȢȚșȣȦȧȕȧȢȻȡ
șȣȦȗȻșȣȡȧȕȕȖȣȜȢȕȢȢȴȡȝȴȟȮȣȗȣȢȝȟȣȥȝȦȧȨȳȧȱȦȴȤȥȝȠȕșȣȡ
ȤȻșȢȕȘȠȴșȣȡȕȖȣȤȥȣȞȭȠȝȗȻșȤȣȗȻșȢȝȞȻȢȦȧȥȨȟȧȕțȦȧȣȦȣȗȢȣ
ȞȣȘȣȖȚȜȤȚȬȢȣȘȣȗȝȟȣȥȝȦȧȕȢȢȴȧȕȜȥȣȜȨȡȻȠȝȢȚȖȚȜȤȚȟȨ
Ȥȣȗ¶ȴȜȕȢȨȜȤȥȝȠȕșȣȡǹȻȧȴȡȜȕȖȣȥȣȢȴȹȧȱȦȴȘȥȕȧȝȦȴȜ
ȤȥȝȠȕșȣȡǹȻȧȴȡșȣȥȣȟȻȗȡȣțȢȕȣȬȝȮȕȧȝȤȥȝȠȕșȕȖȣ
ȜșȻȞȦȢȳȗȕȧȝȤȥȣȦȧȻȣȤȚȥȕȫȻȼȜȞȣȘȣȧȚȪȢȻȬȢȣȘȣȣȖȦȠȨȘȣȗȨȗȕȢȢȴ
ȤȻșȢȕȘȠȴșȣȡșȣȥȣȦȠȝȪǶȚȥȚțȻȧȱȤȥȝȠȕșȻȞȣȘȣȡȚȥȚțȢȝȞ
ȭȢȨȥȗȻșșȻȧȚȞȗȻȟȣȡșȣȥȣȟȻȗ
ȎȣșȚȢȢȣȜȕȠȝȗȕȞȧȚȠȝȭȚȦȗȻțȨȪȣȠȣșȢȨȗȣșȨȢȚȡȻȢȚȥȕȠȱȢȨ
ȘȕȜȣȗȕȢȨȗȣșȨȂȚȗȝȟȣȥȝȦȧȣȗȨȞȧȚȤȣȡ¶ȴȟȭȚȢȨȪȻȡȻȬȢȝȡ
ȦȤȣȦȣȖȣȡȗȣșȨ
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ȟȻȡȢȕȧȢȻȞȧȚȡȤȚȥȕȧȨȥȻȢȕȗȝȦȣȧȻȢȚȗȝȮȚȡȢȕșȥȻȗȢȚȡ
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ȈȥȕȜȻȢȚȦȤȥȕȗȢȣȦȧȻȢȚȘȕȞȢȣȗȝȧȴȘȢȻȧȱȭȧȚȤȦȚȠȱȜȥȣȜȚȧȟȝ
ȎȣȖȨȢȝȟȢȨȧȝȢȚȖȚȜȤȚȬȢȝȪͫȦȝȧȨȕȫȻȞȥȚȡȣȢȧȡȕȭȝȢȝȢȕȤȥ
ȜȕȡȻȢȨȤȣȭȟȣșțȚȢȣȘȣȡȚȥȚțȢȣȘȣȭȢȨȥȕșȣȜȗȣȠȴȹȧȱȦȴ
ȗȝȟȣȢȨȗȕȧȝȠȝȭȚȤȥȕȫȻȗȢȝȟȕȡȢȕȭȣȼȦȚȥȗȻȦȢȣȼȡȕȞȦȧȚȥȢȻ
ȂȚȖȚȜȤȚȟȕȣȤȻȟȨ
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ȬȕȦȥȣȖȣȧȝȤȥȝȦȧȥȣȳȄȕȡ·ȴȧȕȞȧȚȮȣȢȕȤȻȞȴȟȝȞȗȝȧȻȟȕȹȜ
ȡȕȭȝȢȝșȨțȚȘȕȥȴȬȝȞȄȥȝȦȧȥȻȞșȠȴȤȥȣȟȣȠȳȗȕȢȢȴșȝȦȟȝ
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ȤȣȟȝȗȣȢȝȣȪȣȠȣȢȨȧȱ
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ȄȚȥȚșȣȬȝȮȚȢȢȴȡȦȠȻșȗȝȞȢȴȧȝȭȧȚȤȦȚȠȱȢȨȗȝȠȟȨȜȥȣȜȚȧȟȝ
ȂȻȟȣȠȝȢȚȜȕȢȨȥȳȞȧȚȡȕȭȝȢȨȕȖȣȭȢȨȥȨȗȣșȨ
ȂȚȖȚȜȤȚȟȕȣșȚȥțȕȢȢȴȧȥȕȗȡ
ȂȻȗȴȟȣȡȨȥȕȜȻȢȚȤȝȞȧȚȥȻșȝȢȨșȠȴȗȝșȕȠȚȢȢȴȢȕȟȝȤȨ

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 ǼȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ
D ǿȥȝȭȟȕ
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F ȄȥȝȦȧȥȻȞșȠȴȤȥȣȟȣȠȳȗȕȢȢȴ
7Ă',6&V
G ǷȻȟȣȢȫȚșȠȴȜȬȝȧȨȗȕȢȢȴ
 ȅȚȜȚȥȗȨȕȥșȠȴȗȣșȝȮȣ
ȗȝȞȡȕȹȧȱȦȴ
D ȄȣȜȢȕȬȟȕPD[
E ȄȣȜȢȕȬȟȕQ©ǷȝșȕȠȚȢȢȴȢȕȟȝȤȨª
F ȄȣȤȠȕȗȣȟ
 ǷȻșșȻȠȚȢȢȴșȠȴȜȖȚȥȻȘȕȢȢȴ
D ǻȣȗȧȝȞȦȚȥȗȻȦȢȝȞ7Ă',6&
E ǿȣȥȣȧȟȕȻȢȦȧȥȨȟȫȻȴȮȣșȣ
ȣȬȝȮȚȢȢȴͫͫȗȝșȕȠȚȢȢȴȢȕȟȝȤȨ
 ȄȻșȦȧȕȗȟȕșȠȴȬȕȭȟȝ
ȭȧȥȝȪȟȣșȨ7Ă',6&
H ȇȥȨȖȟȕșȠȴȦȧȻȟȕȢȢȴȢȕȤȣȳ
I ǼȕȪȝȦȧȗȻșȖȥȝȜȣȟ
g ȈȧȝȠȻȜȕȫȻȴ
ȈȧȝȠȻȜȨȞȧȚȤȕȟȨȗȕȠȱȢȻȡȕȧȚȥȻȕȠȝȢȚ
ȜȕȖȥȨșȢȳȳȬȝȢȕȗȟȣȠȝȭȢȹȦȚȥȚșȣȗȝȮȚ
ȋȚȞȤȥȝȠȕșȡȕȥȟȻȥȣȗȕȢȣȜȘȻșȢȣ
ȤȣȠȣțȚȢȱȹȗȥȣȤȚȞȦȱȟȣȼǹȝȥȚȟȧȝȗȝ
(8ȦȧȣȦȣȗȢȣȚȠȚȟȧȥȣȢȢȝȪȧȕ
ȚȠȚȟȧȥȣȤȥȝȠȕșȻȗȮȣȖȨȠȝȨȗȝȟȣȥȝȦ
ȧȕȢȢȻZDVWHHOHFWULFDODQGHOHFWURQLF
ȜȢȻȡȕȹȧȱȦȴȻȥȚȘȨȠȳȹȧȱȦȴȤȣȗȝȦȣȧȻ
D Ʌȥȕȧȟȝ
E ȄȻșșȣȢ
i ǫȢȩȣȥȡȕȫȻȴ
%RVFKȴȗȠȴȚȧȦȴȝȜȘȣȧȣȗȝȧȚȠȚȡ
ȟȣȩȚȗȕȥȟȝ7$66,02ȇȣȡȨȟȣȡȤȕȢȻȴ
%RVFKȢȚȖȚȥȚȢȕȦȚȖȚȘȕȥȕȢȧȻȼ
ȤȣȦȧȕȬȕȢȢȴ7$66,027',6&V
 $66,027Ă',6&VȤȥȣșȕȳȧȱȦȴȗ
7
ȦȤȚȫȻȕȠȻȜȣȗȕȢȝȪȡȕȘȕȜȝȢȕȪ
HTXLSPHQW²:(((ǹȝȥȚȟȧȝȗȣȳȗȝȜȢȕ ǼȕȞșȻȧȱȧȕȟȣțȢȕZZZWDVVLPRFRP
ȬȕȳȧȱȦȴȡȣțȠȝȗȣȦȧȻȴȟȻȹșȻȞȦȢȝȡȝ ȮȣȖȣȜȢȕȞȣȡȝȧȝȦȴȜȥȻȜȢȣȡȕȢȻȧȢȻȦȧȳ
ȨȡȚțȕȪǩȗȥȣȤȚȞȦȱȟȣȘȣȦȣȳȜȨȮȣșȣ ȕȦȣȥȧȝȡȚȢȧȨȢȕȤȣȼȗȻȜȥȣȖȝȧȝ
ȤȥȝȞȢȴȧȧȴȢȕȜȕșȧȕȨȧȝȠȻȜȕȫȻȼȖȨȗȭȝȪ ȜȕȡȣȗȠȚȢȢȴȣȢȠȕȞȢ
ȨĂȗȝȟȣȥȝȦȧȕȢȢȻȤȥȝȠȕșȻȗ
ȄȥȣȕȟȧȨȕȠȱȢȻȡȣțȠȝȗȣȦȧȻșȠȴȗȝșȕ
ȠȚȢȢȴȡȣțȢȕșȻȜȢȕȧȝȦȴȗȦȤȚȫȻȕȠȻȜȣȗȕ
ȢȣȡȨȡȕȘȕȜȝȢȻ

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ǷȢȝțȬȚȜȕȜȢȕȬȚȢȻȞȧȕȖȠȝȫȻǷȝȜȢȕȞșȚȧȚȥȻȭȚȢȢȴȤȥȣȖȠȚȡȕȖȣȢȚȦȤȥȕȗȢȣȦȧȚȞȴȟȻ
ȡȣțȨȧȱȗȝȢȝȟȢȨȧȝȨȜȗ·ȴȜȟȨȜȗȝȟȣȥȝȦȧȕȢȢȴȡȡȕȭȝȢȝȻȴȟȻǷȝȡȣțȚȧȚȨȤȥȣȦȧȝȞ
ȦȤȣȦȻȖȨȦȨȢȨȧȝȦȕȡȣȦȧȻȞȢȣȔȟȮȣǷȝȢȚȜȢȕȞșȚȧȚȕșȚȟȗȕȧȢȣȘȣȥȻȭȚȢȢȴșȠȴǷȕȭȣȼ
ȦȤȚȫȻȕȠȱȢȣȼȤȥȣȖȠȚȡȝȜȗȚȥȢȻȧȱȦȴȗȢȕȭȨȦȚȥȗȻȦȢȨȡȕȞȦȧȚȥȢȳ
ǫȢȭȕȻȢȩȣȥȡȕȫȻȴȤȥȣȦȚȥȗȻȦȢȨȡȕȞȦȧȚȥȢȳȡȻȦȧȝȧȱȦȴȧȕȟȣțȗǫȢȧȚȥȢȚȧȻȢȕ
ZZZWDVVLPRFRP

ȄȥȣȖȠȚȡȕ ȄȥȝȬȝȢȕ ȅȻȭȚȢȢȴ

ȁȕȭȝȢȕȢȚȤȥȕȫȳȹ ȁȕȭȝȢȕȢȚȣȧȥȝȡȨȹ ȄȚȥȚȗȻȥȧȚȬȝȗȦȧȕȗȠȚȢȝȞȭȧȚȤȦȚȠȱ
țȣșȚȢȻȢșȝȟȕȧȣȥ ȚȠȚȟȧȥȝȬȢȚțȝȗȠȚȢȢȴ ȡȕȭȝȢȝȗȥȣȜȚȧȟȨ
ȦȗȻȧȠȣșȻȣșȢȚ
ȦȗȻȧȝȧȱȦȴ
ǼȕȗȕȥȳȗȕȢȢȴȤȣȬȕȠȣȦȴ ȅȚȜȚȥȗȨȕȥșȠȴȗȣșȝ ȄȥȣȟȣȢȧȥȣȠȳȞȧȚȬȝȤȥȕȗȝȠȱȢȣ
ȕȠȚȢȕȤȻȞȢȚȗȝȧȻȟȕȹ ȗȦȧȕȗȠȚȢȝȞȢȚȤȥȕȗȝȠȱȢȣ ȗȦȧȕȗȠȚȢȝȞȥȚȜȚȥȗȨȕȥșȠȴȗȣșȝ
ȅȚȜȚȥȗȨȕȥșȠȴȗȣșȝ ǼȕȤȨȦȧȻȧȱȤȥȣȫȚȦȣȬȝȮȚȢȢȴȡȕȭȝȢȝȜȕ
ȖȨȗȜȢȴȧȝȞȤȻșȬȕȦ șȣȤȣȡȣȘȣȳțȣȗȧȣȘȣȦȚȥȗȻȦȢȣȘȣ7Ă',6&
ȜȕȗȕȥȳȗȕȢȢȴȢȕȤȣȳȕȖȣ ǹȝȗȻȧȱȦȴȥȣȜșȻȠâĂȄȚȥȭȚȗȝȟȣȥȝȦȧȕȢȢȴ
ȨȦȝȦȧȚȡȻȜȢȕȪȣșȝȧȱȦȴ ȟȥȣȟȝͫ²ͫ
ȤȣȗȻȧȥȴ
ȄȣȤȠȕȗȣȟȗȥȚȜȚȥȗȨȕȥȻșȠȴ ȃȬȝȦȧȻȧȱȥȚȜȚȥȗȨȕȥșȠȴȗȣșȝȻȤȚȥȚȗȻȥȧȚ
ȗȣșȝȜȕȟȠȝȢȝȠȣ ȬȝȥȨȪȕȹȧȱȦȴȤȣȤȠȕȗȣȟ
ǼȕȗȕȥȳȗȕȢȢȴȢȚ ȂȚȗȦȧȕȗȠȚȢȝȞ7Ă',6& ȄȚȥȚȗȻȥȧȚȬȝȗȦȧȕȗȠȚȢȝȞ7Ă',6&
ȤȣȬȝȢȕȹȧȱȦȴ ȁȕȭȝȢȕȢȚȥȣȜȤȻȜȢȕȹ ȃȬȝȦȧȻȧȱȗȻȟȣȢȫȚșȠȴȜȬȝȧȨȗȕȢȢȴȭȧȥȝȪ
ȭȧȥȝȪȟȣșșȝȦȟȕ7Ă',6& ȟȣșȨ7Ă',6&ȡ
ȴȟȣȳȗȣȠȣȘȣȳȘȕȢȬȻȥȟȣȳ
ȴȟȝȞșȣșȕȹȧȱȦȴȗ ǷȝȥȻȗȢȴȞȧȚȤȠȻȗȟȨ7Ă',6&ȤȥȣȗȻȗȭȝȤȣ
ȟȣȡȤȠȚȟȧȻ ȢȻȞȤȕȠȱȫȚȡȮȣȖȡȣțȢȕȖȨȠȣȜȬȝȧȕȧȝ
ȭȧȥȝȪȟȣș
ǷȻȜȱȡȻȧȱȢȣȗȝȞ7Ă',6&
ȔȟȮȣȤȥȣȖȠȚȡȨȢȚȗșȕȠȣȦȴȗȝȥȻȭȝȧȝ
Ȝȗ
ȴțȻȧȱȦȴȜȻȢȩȣȥȡȕȫȻȞȢȣȳȠȻȢȻȹȳ
7$66,02
ǼȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ ȃȬȝȦȧȻȧȱȜȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ
ȢȚȤȥȕȗȝȠȱȢȣȜȕȟȥȝȧȚ ȡ
ȴȟȣȳȗȣȠȣȘȣȳȘȕȢȬȻȥȟȣȳȢȕȦȕȡȤȚȥȚș
șȻȠȴȢȟȨȢȕȗȟȣȠȣȟȥȝȭȟȝ
ȄȻșȬȕȦȗȟȠȕșȚȢȢȴ7Ă',6& ǷȟȠȕșȻȧȱȢȣȗȨȟȕȤȦȨȠȨ7Ă',6&
ȤȥȝȠȕșȢȚȖȨȗȤȻșȟȠȳȬȚȢȝȞ ȣȖȣȗ·ȴȜȟȣȗȣȤȻșȟȠȳȬȻȧȱȤȥȝȠȕșșȣ
șȣȚȠȚȟȧȥȣȡȚȥȚțȻ ȚȠȚȟȧȥȣȡȚȥȚțȻȤȚȥȭȢȻțȗȟȠȕșȕȧȝ
7Ă',6&

 XN
h ȄȣȭȨȟȻȨȦȨȢȚȢȢȴȢȚȦȤȥȕȗȢȣȦȧȚȞ

ȄȥȣȖȠȚȡȕ ȄȥȝȬȝȢȕ ȅȻȭȚȢȢȴ

ǼȕȗȕȥȳȗȕȠȱȢȚ ȄȥȝȦȧȥȻȞșȠȴ ȄȥȝȧȝȦȢȻȧȱȤȥȝȦȧȥȻȞșȠȴȤȥȣȟȣȠȳȗȕȢȢȴ
ȗȻșșȻȠȚȢȢȴȢȚ ȤȥȣȟȣȠȳȗȕȢȢȴȧȕȕȖȣ ȧȕȟȝȡȬȝȢȣȡȮȣȖȣȖȝșȗȕȗȝȦȧȨȤȝ
ȜȕȟȥȝȗȕȹȧȱȦȴ ȤȻșȦȧȕȗȟȕșȠȴ7Ă',6& ȨȗȻȞȭȠȝȗȤȕȜȝȧȕȤȣȟȠȕșȻȧȱȤȻșȦȧȕȗȟȨșȠȴ
ȢȚȤȥȕȗȝȠȱȢȣȗȦȧȕȢȣȗȠȚȢȻ șȝȦȟȻȗ7Ă',6&ȧȣȬȢȣȢȕȼȼȡȻȦȫȚ
7Ă',6&ȗȦȧȕȗȠȚȢȝȞ ǼȕȡȻȢȻȧȱȤȣȭȟȣșțȚȢȝȞ7Ă',6&ȢȕȢȣȗȝȞ
ȢȚȤȥȕȗȝȠȱȢȣ ǷȟȠȕșȻȧȱșȝȦȟ7Ă',6&ȦȧȣȥȣȢȣȳȜșȥȨȟȣȡ
șȣȢȝȜȨȧȕȟȝȡȬȝȢȣȡȮȣȖȴȜȝȬȣȟȨȗȻȞȭȣȗ
ȨȦȤȚȫȻȕȠȱȢȚȜȕȘȠȝȖȠȚȢȢȴ
ǼȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ ȃȬȝȦȧȻȧȱȜȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ
ȢȚȤȥȕȗȝȠȱȢȣȜȕȟȥȝȧȚ ȡ
ȴȟȣȳȗȣȠȣȘȣȳȘȕȢȬȻȥȟȣȳȢȕȦȕȡȤȚȥȚș
șȻȠȴȢȟȨȢȕȗȟȣȠȣȟȥȝȭȟȝ
ȄȥȝȧȝȦȢȻȧȱȟȥȝȭȟȨȮȣȖȗȣȢȕȗȻșȬȨȧȢȣ
ȨȗȻȞȭȠȕȗȜȕȬȚȤȠȚȢȢȴ
ǼȕȗȕȥȳȗȕȠȱȢȚ ǼȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ ǷȻșȟȥȝȞȧȚȜȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴ
ȗȻșșȻȠȚȢȢȴȢȚ ȮȚȜȕȖȠȣȟȣȗȕȢȚ ȠȝȭȚȤȻȦȠȴȧȣȘȣȴȟȦȗȻȧȠȣșȻȣșȦȧȕȧȨȦȨ
ȗȻșȟȥȝȗȕȹȧȱȦȴ SȤȚȥȚȦȧȕȢȚȡȝȘȕȧȝȻȖȨșȚȤȣȦȧȻȞȢȣ
ȦȗȻȧȝȧȝȦȴ
ȔȟȮȣȜȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴȢȚȖȨșȚ
ȗȻșȟȥȝȗȕȧȝȦȴȜȗ
ȴțȻȧȱȦȴȜȻȢȩȣȥȡȕȫȻȞȢȣȳ
ȠȻȢȻȹȳ7$66,02
ǸȣȥȝȧȱȦȗȻȧȠȣșȻȣș ǷȥȚȜȚȥȗȨȕȥȻȢȚșȣȦȧȕȧȢȱȣ ȂȕȠȝȞȧȚȦȗȻțȨȪȣȠȣșȢȨȗȣșȨșȣȤȣȜȢȕȬȟȝ
©ȂȕȤȣȗȢȻȧȱȥȚȜȚȥȗ ȗȣșȝ PD[ǼȢȣȗȨȗȦȧȕȗȧȚȥȚȜȚȥȗȨȕȥșȠȴȗȣșȝ
ȗȣșȣȳªR
ȆȗȻȧȠȣșȻȣș©ȂȕȤȣȗȢȻȧȱ ȄȣȤȠȕȗȣȟȗȥȚȜȚȥȗȨȕȥȻșȠȴ ȃȬȝȦȧȻȧȱȥȚȜȚȥȗȨȕȥșȠȴȗȣșȝȻȤȚȥȚȗȻȥȧȚ
ȥȚȜȚȥȗȗȣșȣȳªĂR ȗȣșȝȜȕȟȠȝȢȝȠȣ ȬȝȥȨȪȕȹȧȱȦȴȤȣȤȠȕȗȣȟ
ȘȣȥȝȧȱȢȚȜȗȕțȕȳȬȝ ȅȚȜȚȥȗȨȕȥșȠȴȗȣșȝ ȄȥȣȟȣȢȧȥȣȠȳȞȧȚȬȝȤȥȕȗȝȠȱȢȣ
ȢȕȧȚȮȣȗȥȚȜȚȥȗȨȕȥȻ ȗȦȧȕȗȠȚȢȝȞȢȚȤȥȕȗȝȠȱȢȣ ȗȦȧȕȗȠȚȢȝȞȥȚȜȚȥȗȨȕȥșȠȴȗȣșȝ
șȣȦȧȕȧȢȱȣȗȣșȝ
ȆȗȻȧȠȣșȻȣș©ȂȕȤȣȗȢȻȧȱ ǷȥȣȖȣȧȻȤȥȝȠȕșȨȗȝȴȗȠȚȢȕ ǼȗȚȥȢȻȧȱȦȴșȣȻȢȩȣȥȡȕȫȻȞȢȣȼȦȠȨțȖȝ
ȥȚȜȚȥȗȗȣșȣȳªĂRȧȕ ȤȣȡȝȠȟȕ 7$66,02
©ǷȝșȕȠȝȧȝȢȕȟȝȤªQ
ȖȠȝȡȕȳȧȱȣșȢȣȬȕȦȢȣ
ȢȕȤȣȼȢȚȡȣțȠȝȗȣ
ȤȥȝȘȣȧȨȗȕȧȝ
ǸȣȥȝȧȱȕȖȣȡȝȘȕȹ ȈȡȕȭȝȢȻȢȚȣȖȪȻșȢȣ ǷȝșȕȠȻȧȱȢȕȟȝȤȗȡȕȭȝȢȻǹȝȗȻȧȱȦȴȥȣȜșȻȠ
ȦȗȻȧȠȣșȻȣș©ǷȝșȕȠȝȧȝ ȗȝșȕȠȝȧȝȢȕȟȝȤ áĂǷȝșȕȠȚȢȢȴȢȕȟȝȤȨ
ȢȕȟȝȤªQ
ȆȗȻȧȠȣșȻȣș ȂȕȗȻȧȱȤȣȡ·ȴȟȭȚȢȕȗȣșȕ ǷȝșȕȠȻȧȱȢȕȟȝȤȗȡȕȭȝȢȻǹȝȗȻȧȱȦȴȥȣȜșȻȠ
©ǷȝșȕȠȝȧȝȢȕȟȝȤª ȡȻȦȧȝȧȱȢȚȗȚȠȝȟȨȟȻȠȱȟȻȦȧȱ áĂǷȝșȕȠȚȢȢȴȢȕȟȝȤȨ
QȘȣȥȝȧȱȕȖȣȡȝȘȕȹ ȢȕȟȝȤȨ
ȢȚȜȗȕțȕȳȬȝȢȕȧȚȮȣ
ȗȝȟȣȥȝȦȧȣȗȨȗȕȠȕȦȴ
Ȥȣȡ·ȴȟȭȚȢȕȗȣșȕ

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ȄȥȣȖȠȚȡȕ ȄȥȝȬȝȢȕ
ǿȕȗȕȜȤȻȢȟȣȳȡȕȹ ȇȥȨȖȟȕșȠȴȦȧȻȟȕȢȢȴ
ȤȣȘȕȢȝȞȦȡȕȟ ȢȕȤȣȳȜȕȖȝȠȕȦȴȕȖȣ
ȜȕȖȥȨșȢȝȠȕȦȴ
ȈȤȥȝȠȕșȻȢȕȜȖȝȥȕȗȦȴ
ȢȕȟȝȤ
ǫȜȜȕȗȕȥȳȗȕȠȱȢȣȘȣ 7Ă',6&ȤȣȭȟȣșțȚȢȝȞȕȖȣ
ȗȻșșȻȠȚȢȢȴȟȕȤȕȹȗȣșȕ ȤȥȣȧȻȟȕȹ
7Ă',6&ȢȚȤȥȕȗȝȠȱȢȣ
ȤȥȣȟȣȠȚȢȝȞ
ȄȥȝȦȧȥȻȞșȠȴ
ȤȥȣȟȣȠȳȗȕȢȢȴ
ȅȻȭȚȢȢȴ
ȄȥȣȬȝȦȧȻȧȱȧȥȨȖȟȨșȠȴȦȧȻȟȕȢȢȴȢȕȤȣȳ
ǹȝȗȻȧȱȦȴȥȣȜșȻȠàĂȃȬȝȮȚȢȢȴ
ȃȬȝȦȧȻȧȱȜȕȗȕȥȳȗȕȠȱȢȚȗȻșșȻȠȚȢȢȴȜȕ
șȣȤȣȡȣȘȣȳțȣȗȧȣȘȣȦȚȥȗȻȦȢȣȘȣĂ7Ă',6&
ǹȝȗȻȧȱȦȴȥȣȜșȻȠàĂȃȬȝȮȚȢȢȴ
ǷȝșȕȠȻȧȱȢȕȟȝȤȗȡȕȭȝȢȻǹȝȗȻȧȱȦȴȥȣȜșȻȠ
á ǷȝșȕȠȚȢȢȴȢȕȟȝȤȨ
ȂȚȗȝȟȣȥȝȦȧȣȗȨȞȧȚȤȣȭȟȣșțȚȢȻ7Ă',6&V
ǷȝȟȣȥȝȦȧȣȗȨȞȧȚ7Ă',6&VȠȝȭȚȣșȝȢȥȕȜ
ǼȕȬȚȟȕȞȧȚȤȣȟȝȤȥȣȫȚȦȜȕȗȕȥȳȗȕȢȢȴ
ȜȕȟȻȢȬȝȧȱȦȴȻȡȕȭȝȢȕȣȪȣȠȣȢȚǷȝșȕȠȻȧȱ
7Ă',6&ȻȤȥȣȬȝȦȧȻȧȱȜȕȗȕȥȳȗȕȠȱȢȚ
ȗȻșșȻȠȚȢȢȴǹȝȗȻȧȱȦȴȥȣȜșȻȠàĂȃȬȝȮȚȢȢȴ
ǷșȕȗȻȧȱȣȖȣȡȕȗȚȠȝȟȝȡȝȤȕȠȱȫȴȡȝ
ȤȥȝȦȧȥȻȞșȠȴȤȥȣȟȣȠȳȗȕȢȢȴȗȟȥȻȤȠȚȢȢȴ
ȢȚȤȥȕȗȝȠȱȢȣȗȦȧȕȗȠȚȢȝȞ ȮȣȖǷȝȤȣȬȨȠȝȟȠȕȫȕȢȢȴ
ȂȕȤȣȗȚȥȪȢȻȤȻș ǷȣșȕȨȧȗȣȥȝȠȕȦȴȗȤȥȣȫȚȦȻ ǿȣȢșȚȢȦȕȫȻȴȡȣțȚȗȻșȖȨȗȕȧȝȦȴȫȚȢȚ
ȤȻșȦȧȕȗȟȣȳșȠȴȬȕȭȟȝ ȟȣȢșȚȢȦȕȫȻȼ ȦȗȻșȬȝȧȱȤȥȣȢȚȦȤȥȕȗȢȻȦȧȱǷȝȧȥȻȧȱȗȣșȨ
ȹȗȣșȕ ȘȕȢȬȻȥȟȣȳ
ǻȣȗȧȝȞȦȚȥȗȻȦȢȝȞ ǻȣȗȧȝȞȦȚȥȗȻȦȢȝȞ7Ă',6&ȡȣțȢȕȤȥȝșȖȕȧȝ
7Ă',6&ȤȣȭȟȣșțȚȢȝȞ ȗȦȚȥȗȻȦȢȻȞȡȕȞȦȧȚȥȢȻ%RVFKȕȥȧȝȟȨȠ
ȕȖȣȜȕȘȨȖȝȗȦȴ ȟȣȢȧȕȟȧȢȻșȕȢȻșȝȗȗȟȻȢȫȻȫȻȹȼ
ȻȢȦȧȥȨȟȫȻȼȜȚȟȦȤȠȨȕȧȕȫȻȼ
ǷȝȢȚȜȕșȣȗȣȠȚȢȻ ǼȕșȣȤȣȡȣȘȣȳȭȧȥȝȪȟȣșȻȗ ȁȚȢȭȝȞȣȖ·ȹȡ
ȣȖ·ȹȡȣȡȢȕȤȣȳ ȢȕșȝȦȟȕȪ7Ă',6&ȡȕȭȝȢȕ ȂȕȧȝȦȢȻȧȱȤȻșȬȕȦȜȕȗȕȥȳȗȕȢȢȴȟȢȣȤȟȨ
ȗȻșȡȻȥȳȹȣȤȧȝȡȕȠȱȢȝȞ ©ȆȧȕȥȧͫͫȆȧȣȤªȮȣȖȤȚȥȚȥȗȕȧȝȤȥȣȫȚȦ
ȣȖ·ȹȡȥȻșȝȢȝșȠȴȟȣțȢȣȘȣ ȜȕȗȕȥȳȗȕȢȢȴ
ȟȣȢȟȥȚȧȢȣȘȣȢȕȤȣȳȋȚ ǶȻȠȱȭȝȞȣȖ·ȹȡ
ȜȢȕȬȚȢȢȴȡȣțȢȕȧȕȟȣț ȂȕȧȝȦȢȻȧȱȻȨȧȥȝȡȨȞȧȚȢȕȧȝȦȢȨȧȣȳȟȢȣȤȟȨ
ȜȡȻȢȳȗȕȧȝȗȜȕȠȚțȢȣȦȧȻȗȻș ©ȆȧȕȥȧͫͫȆȧȣȤªșȣȧȝȪȤȻȥȤȣȟȝȢȚȖȨșȚ
ȻȢșȝȗȻșȨȕȠȱȢȝȪȤȣȧȥȚȖ șȣȦȴȘȢȨȧȝȞȢȚȣȖȪȻșȢȝȞȣȖ·ȹȡ
ǷȻșȟȠȕșȚȢȢȴȢȕȟȝȤȨȗ ǷȝșȕȠȻȧȱȢȕȟȝȤȗȡȕȭȝȢȻǹȝȗȻȧȱȦȴȥȣȜșȻȠ
ȡȕȭȝȢȻȡȣțȨȧȱȦȤȥȝȬȝȢȝȧȝ áĂǷȝșȕȠȚȢȢȴȢȕȟȝȤȨ
ȜȡȚȢȭȚȢȢȴȣȖ·ȹȡȨȢȕȤȣȳ

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Garantiebedingungen
Gültig in der Bundesrepublik Deutschland
Die nachstehenden Bedingungen, die Voraussetzungen und Umfang unserer Garantieleistung beschreiben, lassen
die Gewährleistungsverpflichtungen des Verkäufers aus dem Kaufvertrag mit dem Endabnehmer unberührt.
Für dieses Gerät leisten wir Garantie gemäß nachstehenden Bedingungen:
1. Wir beheben unentgeltlich nach Maßgabe der folgenden Bedingungen (Nr. 2 – 6) Mängel am Gerät, die nachweis-
lich auf einem Material- und/ oder Herstellungsfehler beruhen, wenn sie uns unverzüglich nach Feststellung und
innerhalb von 24 Monaten nach Lieferung an den Erstendabnehmer gemeldet werden. Zeigt sich der Mangel
innerhalb von 6 Monaten ab Lieferung, wird vermutet, dass es sich um einen Material- oder Herstellungsfehler
handelt.
2. Die Garantie erstreckt sich nicht auf leicht zerbrechliche Teile wie z.B. Glas oder Kunststoff bzw. Glühlampen.
Eine Garantiepflicht wird nicht ausgelöst durch geringfügige Abweichungen von der Soll Beschaffenheit, die für
Wert und Gebrauchstauglichkeit des Gerätes unerheblich sind, oder durch Schäden aus chemischen und
elektrochemischen Einwirkungen von Wasser, sowie allgemein aus anomalen Umweltbedingungen oder
sachfremden Betriebsbedingungen oder wenn das Gerät sonst mit ungeeigneten Stoffen in Berührung gekommen
ist. Ebenso kann keine Garantie übernommen werden, wenn die Mängel am Gerät auf Transportschäden, die nicht
von uns zu vertreten sind, nicht fachgerechte Installation und Montage, Fehlgebrauch, eine nicht haushaltsübliche
Nutzung, mangelnde Pflege oder Nichtbeachtung von Bedienungs- oder Montagehinweisen zurückzuführen sind.
Der Garantieanspruch erlischt, wenn Reparaturen oder Eingriffe von Personen vorgenommen werden, die hierzu
von uns nicht ermächtigt sind, oder wenn unsere Geräte mit Ersatzteilen, Ergänzungs- oder Zubehörteilen
versehen werden, die keine Originalteile sind und dadurch ein Defekt verursacht wird.
3. Die Garantieleistung erfolgt in der Weise, dass mangelhafte Teile nach unserer Wahl unentgeltlich instandgesetzt
oder durch einwandfreie Teile ersetzt werden.
Geräte, die zumutbar (z.B. im PKW) transportiert werden können, und für die unter Bezugnahme auf diese
Garantie eine Garantieleistung beansprucht wird, sind unserer nächstgelegenen Kundendienststelle oder unserem
Vertragskundendienst zu übergeben oder zuzusenden. Instandsetzungen am Aufstellungsort können nur für
stationär betriebene (feststehende) Geräte verlangt werden.
Es ist jeweils der Kaufbeleg mit Kauf- und/oder Lieferdatum vorzulegen. Ersetzte Teile gehen in unser Eigentum
über.
4. Sofern die Nachbesserung von uns abgelehnt wird oder fehlschlägt, wird innerhalb der oben genannten Garantie-
zeit auf Wunsch des Endabnehmers kostenfrei gleichwertiger Ersatz geliefert.
5. Garantieleistungen bewirken weder eine Verlängerung der Garantiefrist, noch setzen sie eine neue Garantiefrist in
Lauf. Die Garantiefrist für eingebaute Ersatzteile endet mit der Garantiefrist für das ganze Gerät.
6. Weitergehende oder andere Ansprüche, insbesondere solche auf Ersatz außerhalb des Gerätes entstandener
Schäden sind – soweit eine Haftung nicht zwingend gesetzlich angeordnet ist – ausgeschlossen.
Diese Garantiebedingungen gelten für in Deutschland gekaufte Geräte. Werden Geräte ins Ausland verbracht, die die
technischen Voraussetzungen (z.B. Spannung, Frequenz, Gasarten, etc.) für das entsprechende Land aufweisen und
die für die jeweiligen Klima- und Umweltbedingungen geeignet sind, gelten diese Garantiebedingungen auch, soweit
wir in dem entsprechenden Land ein Kundendienstnetz haben. Für im Ausland gekaufte Geräte gelten die von
unserer jeweils zuständigen Landesvertretung herausgegebenen Garantiebedingungen. Diese können Sie über Ihren
Fachhändler, bei dem Sie das Gerät gekauft haben, oder direkt bei unserer Landesvertretung anfordern.
Beachten Sie unser weiteres Kundendienst-Angebot:
Auch nach Ablauf der Garantie stehen Ihnen unser Werkskundendienst und unsere Servicepartner zur Verfügung.
Robert
RobertBosch
BoschHausgeräte
Hausgeräte GmbH
GmbH
Carl Wery Str. 34 / 81739
Carl-Wery-Straße München
34, 81739 // Germany
München, GERMANY

Gültig in Österreich und in der Schweiz

Für dieses Gerät gelten die von unserer jeweils zuständigen Landesvertretung herausgegebenen Garantiebedin-
gungen, in dem das Gerät gekauft wurde. Sie können die Garantiebedingungen jederzeit über Ihren Fachhändler, bei
dem Sie das Gerät gekauft haben oder direkt bei unserer Landesvertretung anfordern.
Darüber hinaus sind diese auch im Internet unter der benannten Webadresse hinterlegt. Für die Inanspruchnahme
von Garantieleistungen ist in jedem Fall die Vorlage des Kaufbeleges erforderlich.

04/2010
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ȗȰșȕȗȕȚȡȣȡȤȥȝȤȥȣșȕțȚ

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AL Republika e Shqiperise, BSH Domakinski Uredi
Albania Bulgaria EOOD EE Eesti, Estonia
ELEKTRO-SERVIS sh.p.k 115Ʉ Tsarigradsko Chausse Blvd. SIMSON OÜ
Rr. Shkelqim Fusha, Selite, European Trade Center Building, Raua 55
Pallati "Matrix Konstruksion", 10152 Tallinn
5th floor
Kati 0 dhe +1 Tel.: 0627 8730
1784 Sofia
1023 Tirane 7ɟO Fax: 0627 8733
Tel.: 4 2278 130, -131 mailto:teenindus@simson.ee
Fax: 02 878 79 72
Fax: 4 2278 130
mailto:info@elektro-servis.com mailto:informacia.servis-bg@ ES España, Spain
bshg.com BSH Electrodomésticos
EXPERT SERVIS ΓΩΣΗ˷ ϣϟ΍Δ˷ϳΑέόϟ΍Ε΍έΎϣϹ΍
www.bosch.home.bg España S.A.
Rruga e Kavajes, 
ΔϳΑέϐϣϟ΍ΔϛϠϣϣϟ΍
BH Bahrain, ϥϳέΣΑϟ΍ΔϛϠϣϣ Servicio Oficial del Fabricante
Kulla B Nr 223/1 Kati I Parque Empresarial PLAZA,
1023 Tirane 0DOD\VLD Khalaifat Est. ΎϳίϳϟΎϣ
P.O. Box 5111 ϥΎϣ˵ϋΔϧρϠγ C/ Manfredonia, 6
Tel.: 4 480 6061 50197 Zaragoza
Tel.: 4 227 4941 Manama έρϗΔϟϭΩ
Tel.: 902 245 255 o 976 305 713
Fax: 4 227 0448 Tel.: 01 7400 553 έ΋΍ίΟϟ΍
ΔϳΩϭόγϟ΍ΔϳΑέόϟ΍ΔϛϠϣϣϟ΍
Fax: 976 578 425
Cel: +355 069 60 45555 mailto:service@khalaifat.com
ϥ΍Ωϭγϟ΍
mailto:CAU-Bosch@bshg.com
mailto:info@expert-servis.al BY Belarus, Ȼɟɥɚɪɭɫɶ www.bosch-home.es
Ύϳέϭγ
AT Österreich, Austria OOO "Ȼɋɏ Ȼɵɬɨɜɚɹ ɬɟɯɧɢɤɚ"
αϧϭΗ FI Suomi, Finland
BSH Hausgeräte ɬɟɥ.: 495 737 2961
ϥ΍έϳ· BSH Kodinkoneet Oy
Gesellschaft mbH mailto:mok-kdhl@bshg.com
ϥΩέϷ΍ Itälahdenkatu 18 A, PL 123
Werkskundendienst CH Schweiz, Suisse,Εϳϭϛϟ΍ 00201 Helsinki
für Hausgeräte ϥΎϧΑϟ
Svizzera, Switzerland Tel.: 0207 510 700
Quellenstrasse 2 BSH Hausgeräte AG έλϣ Fax: 0207 510 780
1100 Wien Werkskundendienst für ΎϳΑϳϟ mailto:Bosch-Service-
Online Reparaturannahme, Hausgeräte ϥϣϳϟ΍ FI@bshg.com
Ersatzteile und Zubehör und Fahrweidstrasse 80 www.bosch-home.fi
viele weitere Infos unter: 8954 Geroldswil Lankapuhelimesta 8,28 snt/puhelu
www.bosch-home.at mailto:ch-info.hausgeraete@ + 7 snt/min (alv 24%)
Reparaturservice, Ersatzteile & Matkapuhelimesta 8,28 snt/puhelu
bshg.com + 17 snt/min (alv 24%)
Zubehör, Produktinformationen Service Tel.: 0848 840 040
Tel.: 0810 550 511
Service Fax: 0848 840 041
mailto:vie-stoerungsannahme@
bshg.com mailto:ch-reparatur@bshg.com
Wir sind an 365 Tagen rund um die Uhr Ersatzteile Tel.: 0848 880 080
für Sie erreichbar. Ersatzteile Fax: 0848 880 081
mailto:ch-ersatzteil@bshg.com
02/16 www.bosch-home.com
FR France HU Magyarország, Hungary LB Lebanon, ϥΎϨΒϟ
BSH Electroménager S.A.S. BSH Háztartási Készülék Teheni, Hana & Co.
50 rue Ardoin – BP 47 Kereskedelmi Kft. Boulevard Dora 4043 Beyrouth
93401 SAINT-OUEN cedex Háztartási gépek márkaszervize P.O. Box 90449
Service interventions à domicile: Királyhágó tér 8-9 Jdeideh 1202 2040
01 40 10 11 00 1126 Budapest Tel.: 01 255 211
Hibabejelentés mailto:Info@Teheni-Hana.com
Service Consommateurs:
Tel.: +361 489 5461
0 892 698 010 (0,34 € TTC/mn) LT Lietuva, Lithuania
Fax: +361 201 8786
mailto:soa-bosch-conso@bshg.com Senuku prekybos centras UAB
mailto:hibabejelentes@bsh.hu
Service Pièces Détachées et Jonavos g. 62
Alkatrészrendelés 44192 Kaunas
Accessoires: Tel.: +361 489 5463
0 892 698 009 (0,34 € TTC/mn) Tel.: 0372 12146
Fax: +361 201 8786 Fax: 0372 12165
www.bosch-home.fr mailto:alkatreszrendeles@bsh.hu www.senukai.lt
www.bosch-home.com/hu
GB Great Britain LU Luxembourg
BSH Home Appliances Ltd. IE Republic of Ireland
BSH électroménagers S.A.
Grand Union House BSH Home Appliances Ltd.
13-15, ZI Breedeweues
Old Wolverton Road Unit F4, Ballymount Drive
1259 Senningerberg
Wolverton Ballymount Industrial Estate
Tel.: 26349 300
Milton Keynes MK12 5PT Walkinstown
Fax: 26349 315
To arrange an engineer visit, to Dublin 12
Reparaturen: lux-repair@bshg.com
order spare parts and accessories Service Requests, Ersatzteile: lux-spare@bshg.com
or for product advice please visit Spares and Accessories www.bosch-home.com/lu
www.bosch-home.co.uk Tel.: 01450 2655*
or call Fax: 01450 2520 LV Latvija, Latvia
Tel.: 0344 892 8979* www.bosch-home.co.uk General Serviss Limited
*Calls are charged at the basic rate, please *0.03 € per minute at peak. Bullu street 70c
check with your telephone service provider Off peak 0.0088 € per minute 1067 Riga
for exact charges IL Israel, Tel.: 07 42 41 37
C/S/B/ Home Appliance Ltd. mailto:bt@olimpeks.lv
GR Greece, ǼȜȜȐȢ
1, Hamasger St. Elkor Serviss
BSH Ikiakes Siskeves A.B.E.
North Industrial Park Brivibas gatve 201
Central Branch Service
Lod, 7129801 1039 Riga
17 km E.O. Athinon-Lamias &
Tel.: 08 9777 222 Tel.: 067 0705 20; -36
Potamou 20
Fax: 08 9777 245 mailto:domoservice@elkor.lv
14564 Kifisia
mailto:csb-serv@csb-ltd.co.il www.servisacentrs.lv
ȆĮȞİȜȜȒȞȚȠ IJȘȜȑijȦȞȠ: 181 82
(ǹıIJȚțȒ ȤȡȑȦıȘ)
www.bosch-home.co.il
MD Moldova
www.bosch-home.gr IN India, BhƗrat, S.R.L. "Rialto-Studio"
BSH Household Appliances ɭɥ. ɓɭɫɟɜɚ 98
HK Hong Kong, 㤶  Mfg. Pvt. Ltd.
BSH Home Appliances Limited 2012 Ʉɢɲɢɧɟɜ
Arena House, 2nd Floor, Main Bldg, ɬɟɥ./ɮɚɤɫ: 022 23 81 80
Unit 1 & 2, 3rd Floor Plot No. 103, Road No. 12, MIDC,
North Block, Skyway House mailto:bosch-md@mail.ru
Andheri East
3 Sham Mong Road Mumbai 400 093 ME Crna Gora, Montenegro
Tai Kok Tsui, Kowloon Toll Free 1800 266 1880 Elektronika komerc
Hong Kong www.bosch-home.com/in Ul. Slobode 17
Tel.: 2565 6151 84000 Bijelo Polje
Fax: 2565 6681 IS Iceland
Smith & Norland hf. Tel./Fax: 050 432 575
mailto:bosch.hk.service@bshg.com Mobil: 069 324 812
www.bosch-home.cn Noatuni 4
105 Reykjavik mailto:ekobosch.servis@
Tel.: 0520 3000 t-com.me
HR Hrvatska, Croatia
BSH kuüni ureÿaji d.o.o. Fax: 0520 3011 MK Macedonia, Ɇɚɤɟɞɨɧɢʁɚ
Kneza Branimira 22 www.sminor.is GORENEC
10000 Zagreb IT Italia, Italy Jane Sandanski 69 lok.3
Tel:. 01 552 08 88 BSH Elettrodomestici S.p.A. 1000 Skopje
Fax: 01 640 36 03 Via. M. Nizzoli 1 Tel.: 022 454 600
mailto:informacije.servis-hr@ 20147 Milano (MI) Mobil: 070 697 463
bshg.com Numero verde 800 829 120 mailto:gorenec@yahoo.com
www.bosch-home.com/hr mailto:info@bosch-elettrodomestici.it MT Malta
www.bosch-home.com/it Oxford House Ltd.
KZ Kazakhstan, Ԕɚɡɚԕɫɬɚɧ Notabile Road
IP Turebekov Yerzhan Mriehel BKR 14
Nurmanovich Tel.: 021 442 334
Jangeldina str. 15 Fax: 021 488 656
Shimkent 160018 www.oxfordhouse.com.mt
Tel.: 0252 31 00 06
02/16 mailto:evrika_kz@mail.ru
MV Raajjeyge Jumhooriyyaa, RO România, Romania TR Türkiye, Turkey
Maledives BSH Electrocasnice srl. BSH Ev Aletleri Sanayi
Lintel Investments Sos. Bucuresti-Ploiesti, ve Ticaret A.S.
Ma. Maadheli, Majeedhee Magu nr. 19-21, sect.1 Fatih Sultan Mehmet Mahallesi
Malé 13682 Bucuresti Balkan Caddesi No: 51
Tel.: 0331 0742 Tel.: 021 203 9748 34771 Ümraniye, Istanbul
mailto:mohamed.zuhuree@ Fax: 021 203 9733 Tel.: 0 216 444 6333*
lintel.com.mv mailto:service.romania@bshg.com Fax: 0 216 528 9188
www.bosch-home.ro mailto:careline.turkey@bshg.com
NL Nederland, Netherlands www.bosch-home.com/tr
BSH Huishoudapparaten B.V. RU Russia, Ɋɨɫɫɢɹ *Ça÷rÕ merkezini sabit hatlardan aramanÕn
Taurusavenue 36 OOOΓΩΣ Η˷ ϣϟ΍Δ˷ϳȻɵɬɨɜɚɹ
"Ȼɋɏ Αέόϟ΍Ε΍έΎϣϹ΍ ɬɟɯɧɢɤɚ" bedeli úehir içi ücretlendirme, Cep
2132 LS Hoofddorp ɋɟɪɜɢɫ ɨɬ ɩɪɨɢɡɜɨɞɢɬɟɥɹ telefonlarÕndan ise kullanÕlan tarifeye gore

ΔϳΑέϐϣϟ΍ΔϛϠϣϣϟ΍
Ɇɚɥɚɹ Ʉɚɥɭɠɫɤɚɹ 19/1 de÷iúkenlik göstermektedir
Storingsmelding: ϥϳέΣΑϟ΍ΔϛϠϣϣ
Tel.: 088 424 4010 119071 Ɇɨɫɤɜɚ TW Taiwan, 台湾
0DOD\VLD
Fax: 088 424 4845 ɬɟɥ.: 495 737 2961ΎϳίϳϟΎϣ 我們期盼 不斷的鼓勵與指導，
mailto:bosch-contactcenter@ ϥΎϣ˵ϋΔϧρϠγ
mailto:mok-kdhl@bshg.com 任何咨詢或服務需求，
bshg.com www.bosch-home.com έρϗΔϟϭΩ 歡迎洽詢客服專線
έ΋΍ίΟϟ΍ BSH Home Appliances Private Limited
台北市內湖區洲子街80號11樓
Onderdelenverkoop: SA Kingdom Saudi Arabia,
Tel.: 088 424 4010
Kingdom Saudi Arabia ΔϳΩϭόγϟ΍ΔϳΑέόϟ΍ΔϛϠϣϣϟ΍ 11F., No.80, Zhouzi St., Neihu Dist.
Fax: 088 424 4801 Abdul Latif Jameel ϥ΍Ωϭγϟ΍
mailto:bosch-onderdelen@bshg.com and Airconditioning Co. Ltd.
Electronics Taipei City 11493
www.bosch-home.nl Ύϳέϭγ Tel.: 0800 368 888
BOSCH Service centre,
αϧϭΗ Fax: 02 2627 9788
NO Norge, Norway Kilo 5 Old Makkah Road mailto:bshtzn-service@bshg.com
(Next to Toyota), ϥ΍έϳ·
Jamiah Dist.
BSH Husholdningsapparater A/S www.bosch-home.com.tw
Grensesvingen 9 P.O.Box 7997 ϥΩέϷ΍
Jeddah 21472 Εϳϭϛϟ΍ UA Ukraine, ɍɤɪɚʀɧɚ
0661 Oslo
Tel.: 800 244 0043 ϥΎϧΑϟ ɌɈȼ "Ȼɋɏ ɉɨɛɭɬɨɜɚ Ɍɟɯɧɿɤɚ"
Tel.: 22 66 06 00
mailto:kunnumalsp@alj.com ɬɟɥ.: 044 490 2095
Fax: 22 66 05 50 έλϣ
www.aljelectronics.com.sa mailto:bsh-service.ua@bshg.com
mailto:Bosch-Service-NO@
bshg.com ΎϳΑϳϟ www.bosch-home.com.ua
www.bosch-home.no
SE Sverige, Sweden ϥϣϳϟ΍ XK Kosovo
BSH Home Appliances AB
Landsvägen 32 NTP GAMA
NZ New Zealand
169 29 Solna Rruga Mag Prishtine-Ferizaj
BSH Home Appliances Ltd.
Tel.: 0771 11 22 77 local rate 70000 Ferizaj
Unit F 2, 4 Orbit Drive
mailto:Bosch-Service-SE@ Tel.: 0290 321 434
Mairangi Bay
bshg.com mailto:a_service@
Auckland 0632
www.bosch-home.se gama-electronics.com
Tel.: 09 477 0492
Fax: 09 477 2647 XS Srbija, Serbia
SG Singapore, ᪂ຍᆜ
mailto:bshnz-cs@bshg.com BSH Kuüni aparati d.o.o.
BSH Home Appliances Pte. Ltd.
www.bosch-home.co.nz
TECHPLACE I and 0LOXWLQD0LODQNRYLüDEUå
Mo Kio Avenue 10 11070 Novi Beograd
PL Polska, Poland
Block 4012 #01-01 Tel.: 011 353 70 08
BSH SprzĊt Gospodarstwa
569628 Singapore Fax: 011 205 23 89
Domowego sp. z o.o.
Tel.: 6751 5000 mailto:informacije.servis-sr@
Al. Jerozolimskie 183
Fax: 6751 5005 bshg.com
02-222 Warszawa
mailto:bshsgp.service@bshg.com www.bosch-home.rs
Centrala Serwisu
Tel.: 801 191 534 www.bosch-home.com.sg
ZA South Africa
Fax: 022 572 7709 BSH Home Appliances (Pty) Ltd.
SI Slovenija, Slovenia
mailto:Serwis.Fabryczny@bshg.com 15th Road Randjespark
BSH Hišni aparati d.o.o.
www.bosch-home.pl Private Bag X36, Randjespark
Litostrojska 48
1000 Ljubljana 1685 Midrand – Johannesburg
PT Portugal
Tel.: 01 583 07 00 Tel.: 086 002 6724
BSHP Electrodomésticos Lda.
Fax: 01 583 08 89 Fax: 086 617 1780
Rua Alto do Montijo, nº 15
mailto:informacije.servis@ mailto:applianceserviceza@
2790-012 Carnaxide
bshg.com bshg.com
Tel.: 214 250 730
www.bosch-home.com/si www.bosch-home.com/za
Fax: 214 250 701
mailto:bosch.electrodomesticos.pt@ SK Slovensko, Slovakia
bshg.com BSH domáci spotĜebiþe s.r.o.
www.bosch-home.pt Organizaþná zloåka Bratislava
Galvaniho 17/C
821 04 Bratislava
Tel.: 02 44 45 20 41
mailto:opravy@bshg.com
www.bosch-home.com/sk
02/16
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