IT SUPPORT PLAN

Objectives:
a. To ensure that support is timely and issues are resolved
b. To identify local IT related problems and escalate onshore related concerns
c. To create a working one point lessons for recurring issues or problems

Plan Description
1 Schedule IT coverage for whole shift (8PM to 9AM Manila time)

2 IT ticket

3 Remote access

4 Resolution

Other matters:
A. Create a working troubleshooting guide for common problems - IT
B. Develop replacement or retrieval plan (including checking of unit status) - IT
 IT SUPPORT PLAN

lated concerns

Details In-charge
- Staggered shift between Migs and Sir Ruel IT
- Ensure that lock outs, tools or remote problems and other local
IT concerns can be addressed all through out the shift by both IT
personnel

- Utilize Zoom (provide basic users to all reps and IT) Fleur
- Create a group in Zoom for all IT related concerns Richard

- Inform everyone to install Ultraviewer Operations

- Collate all ultraviewer ID and Passcode Operations
- Ensure and verify that users cannot change their password IT

- Escalate resolution: IT
- Replacement of units (hardware or software) IT
- Course through Operations if Adapt related concerns IT/ Richard

unit status) - IT
Department
Setup (Supervisor)
AR Denials Commercial 
Fax Intake
QA Staff review/ Scheduling
AR Denials BCBS/ Medicaid
IV
Patient Pay _ PCS
Setup (Team Lead)
Documents
Patient Pay _ Non PCS
PAP Compliance
CSR
PAR
HSTA_Sales and Support
HSTA_Intake and RCM
Medicat
Local Team Leads/ Supervisors
CBautista@VerusHealthcare.com
EAgub@VerusHealthcare.com
JBaguyo@VerusHealthcare.com
JBodomo@VerusHealthcare.com
LSevilla@VerusHealthcare.com
LTeneza@VerusHealthcare.com
MBrusas@VerusHealthcare.com
MLumansoc@VerusHealthcare.com
MMontilla@VerusHealthcare.com
NJimenez@VerusHealthcare.com
WBerboso@VerusHealthcare.com
SGarraez@VerusHealthcare.com
SGratela@VerusHealthcare.com
jeremiahm@classicsleepcare.com
macriseldaa@classicsleepcare.com
Ecaberto@medicat.com