BEN LINE AGENCIES [A: Unit701-A, th Floor, Tower A, Two E-com Center Building, Palm Coast Ave., Mall of Asia Complex, Pasay City, 1300, Philppines 578682 7586688 F152 756 5558 2632847 0547 es enw benlineagencies.com Dear valued customer, In line with the current difficulties owing to the COVID -19 issue and the lockdown imposed by government, Ben Line is initiating an on-line facility to assist customers in B/L processing. For imports we encourage brokers/ processors to launch validation online. Documents to be sent via PDF file/s, on a per BL basis, in 1 email with maximum file size at SMB. For Original BLs, the Original BL must be surrendered to our office before we initiate web release. Original BLs will be accepted M-F 0900-1400 through a designated person who will be at our office. Once documents are validated and processed, web release will be confirmed by email except original BLs which will be triggered after surrender of the document. This initiative is to reduce manual transaction and manual transaction time at our front desks. We also appeal for your patience and understanding as processing is disrupted by possible staff shortage and challenges which may be experienced at our designated banks for payment. The following documents are required to be submitted online: 1. Copy of BL (with Company chop of the Consignee with Signature) Container Guarantee Authorization from Consignee/Ultimate Consignee (On Consignee’s Letterhead) Scanned copy of the ID of the Authorized Signatory from Consignee Scanned Copy of Processors/Representative ID LOI (for telex release) AISL Insurance Delivery Order (if Consigned to a Forwarding Compeny) Copy of validated deposit slip or fund transfer reference wenansCG] BEN LINE AGENCIES Jit 701-A, Th Floor, Tower A, Two E-com Center Building, Palm Coast Ave., Mal of Asia Complex, Pasay City, 1300, Philippines 74652 766 S565 |F. +632 756 5558 / 1632 647 0547 wen benlineagencies.com We request customers/brokers/processors to first advise us your official email address to be used when transacting online as this will be our way of validating that the documents are coming from authentic sources «Only complete documents will be processed, you will receive an email advise if your request is rejected owing to incomplete document = We will strictly process requests received only from 0900 to 1400. ‘+ The expected timeline to process your request is maximum 3 hours + Official receipt issuance will be done only every Thursday 1000 to 1500 hours upon presentation of original deposit slip or bank payment reference © Forconsolidated payment involving multiple BLs, please send summary of payments (i.e. 1 deposit covering several BLs) ‘© We will require customers to send the complete original hardcopies of the emailed files a week after online processing Your requests for online process should be addressed to helpdesk@benline.com.ph This initiative takes effect 26 MARCH 2020. Sincerely yours, Customer Service Departmet BEN LINE AGENCIES PHILS., INC. As General Agent of TS Lines Ltd