Republic of the Philippines

SOUTH COTABATO STATE COLLEGE

COLLEGE OF HOSPITALITY MANAGEMENT
Dajay, Surallah, South Cotabato

COURSE SYLLABUS
FUNDAMENTAL IN LODGING OPERATIONS
1st Semester, SY 2020-2021

VISION A Premier technological institution in Agriculture and Allied Sciences in the region.

Advancing agriculture, allied sciences and technological development through production, research, extension, management, instruction, entrepreneurship for
MISSION
rural development.

QUALITY SOUTH COTABATO STATE COLLEGE as a Premier Technological Institution in Agriculture and Allied Sciences commits to the teaching-
POLICY learning philosophy that is outcome-based, holistic, relevant and responsive to the needs of society.

1. Provide quality instruction to produce graduates with substantive knowledge to function effectively in a diverse environment.
2. Undertake activities that will provide students opportunities to develop their analytical, critical and strategic thinking skills in
dealing with various issues.
3. Conduct trainings and workshop that will improve students’ leadership, communication, inter-personal and social skills.
4. Produce entrepreneurs within the hospitality industry.
CTHM
5. Provide a common body of knowledge in hospitality management coupled with a broad education and awareness of skills and
GOALS
attitudes which will prepare students to be responsible leader in the hospitality industry.
6. Develop employable skills required in Hospitality Management and culinary professionals through the use of a outcome-based
program.
7. Provide students with relevant hands-on operational experience in some facet of the hospitality industry.

BSHM 1. Produce food products and services complying with enterprise standards;
OBJECTIVE 2. Apply management skills in F&B operations;

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 3. Perform and provide full guest cycle services for front office;
4. Perform and maintain various housekeeping services for guest and facility operations;
5. Plan and implement a risk management program to provide a safe and secure workplace;
S 6. Provide food & beverage service and manage the operation seamlessly based on industry standards

INSTRUCTOR’S INFORMATION
Name WALDEN C. ASERAL Contact Number 09269265149
Email Address Waldensity725@gmail.co Consultation Hours Monday-Friday, _______________
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COURSE INFORMATION
Course Code HPC 2 Course Fundamentals in lodging Type Lecture (2) Credit 3
Title operations Laboratory (1) Units

This course describes the skills, knowledge, performance outcomes required to explore and analyze the management practices of lodging operations and related
sales activities in the major operating and support departments. It will also expose students of the unique aspects of managing a service-based lodging
Course establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm. The course introduces the
Description housekeeping operations; methods andprocedures of cleaning operations including linen, uniform and laundry service; general maintenance and decoration of a
hotel; safety and sanitation in housekeeping; precautionary procedures; guest safety and hotel assets. Laboratory includes exposure in the housekeeping
operations.

Course Prerequisites/(Co-requisites) None Course Schedule

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At the end of the course, the students can:
 Understand the basic practices of lodging operations
Course  Appreciate the importance of knowing various aspects of managing a service-based lodging establishment
Outcomes  Familiarize the different classifications of hotels
 Write inventory and other reports on housekeeping operations
 Apply proper methods and procedures in cleaning operations and other housekeeping services
Week Topic (Reference) Intended Learning Outcomes (ILO) Outcomes- Teaching and Values

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 based Learning
Assessment Activities (TLA) Integration
(OBA)
At the end of the unit, the students are expected to: Written Test Lecture, Involvement
 HISTORY OF THE  Familiarize Course Introduction, Syllabus and Oral exam Discussion Significance
1 HOSPITALITY Course Overview Reflection Film Viewing:
INDUSTRY  Understand the foundation And history of paper  15 Things You
Fundamentals in lodging hospitality industry Group Didn’t Know
 Identify and describe the characteristics of various About The Hotel
operations (pg. 1-7) Activity Industry
historical periods
 Define hospitality and describe its characteristics,  Hotel Room
 HOTEL BUSINESS Types
Hospitality management and hospitality industry Category or
Introduction to hospitality
 Identify the multiple factors influencing the Classification
management (pg. 47-90) hospitality industry.
Tourism, Hotel management and  Chronicle the development in the hospitality
hospitality (pg. 92-126) industry( from early beginnings to present)
Hotel housekeeping management  Describe hotel ownership and development via
and operations (pg. 36-56, 108- hotel franchising and management contracts
113)  Classify hotel by type, location, and price
https://www.waseantourism.com  Name some prestigious and unusual hotel

 Explain the difference between institutional Written Test Lecture, Involvement

2 ORGANIZING THE housekeeping in a commercial lodging Oral exam Discussion Significance
HOUSEKEEPING JOB establishment and domestic housekeeping Reflection Film Viewing:
Housekeeping management done at home; paper  Dos and Don'ts
revised 2016 (pg.1-10) Group Housekeeping
 Describe the scope of institutional
Department
Tourism, Hotel management and housekeeping-what is covered for Activity:
hospitality (pg. 92-126) housekeeping maintenance; Draw An
Hotel housekeeping management  Draw an organizational set up of the Organizational
and operations (pg. 62-86, 116- housekeeping department for small and Set-Up For A
143) medium sized establishment, specifying the Housekeeping
https://www.waseantourism.com required positions, the lines of authority and Department
the distribution of functions;
 Identify the standards or indicators of good

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 housekeeping; and
 Assess the quality of housekeeping in a
given establishment, make an audit report
and recommendations for improvement
 Discuss the various departments and sections Written Test Lecture Significance
3 VARIOUS DEPARTMENTS IN in the hotel industry Oral exam Discussion Involvement
THE HOTEL INDUSTRY  Define the department responsibility Reflection PowerPoint
Fundamentals in lodging  Outline the hotel management structure paper presentation
operations (pg. 11-23)  Discuss the responsibilities of hotel Group
https://www.waseantourism.com management professionals, its qualification Activity:
and working condition
 Discuss the skills required for hotel
management professionals, salary package
and overall prospects in the hotel
management
 Discuss the different types of lodging Written Test Lecture Significance
4 TYPES OF LODGING accommodations Oral exam Discussion Involvement
ACCOMODATIONS  Discuss the hotel classification and standard Reflection PowerPoint
Fundamentals in lodging requirements paper presentation
operations (pg. 27-38)  Discuss the different styles and locations of Group
https://www.waseantourism.com the hotel Activity:
 Discuss the different classification of resort
 Discuss the various types of variations of a
restaurant
 Discuss the hotel ownership and affiliation
 Draw an organizational chart of the room Written Test Lecture,
5 ROOM DIVISION division of a hotel and identify the executive Oral exam Discussion
OPERATIONS committee members. Reflection Film Viewing:
Introduction to hospitality  Describe the main functions of the rooms’ paper  Role and
management (pg. 93-140) Group Responsibilities
division departments.
of a
Hotel housekeeping management  Describe property management systems and Activity Housekeeping
and operations (pg. 90-92, 151- discuss yield management. Room Attendant

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 294)  Calculate occupancy percentages, average
https://www.waseantourism.com daily rates, and actual percentage of potential  Rooms Division
Operations
room revenue Management 
 Outline the importance of the reservations
and guest services functions
 List the complexities and challenges of the
concierge, housekeeping, and security/loss
prevention departments.
 Identify the proper cleaning tools and Written Test Lecture, Teamwork
6-7 PUBLIC AREA demonstrate their proper usage; Oral exam Discussion Involvement
MAINTENANCE  Classify floors and identify the type of cleaning Moving exam Film Viewing: Cleanliness
and maintenance for each type of floor Reflection  Public Area Orderliness
Housekeeping management  Demonstrate the use of cleaning procedures, paper Cleaning
revised 2016 (pg.15-59) insuring that standards of cleaning, sanitation and Group
safety are complied with:  Ecolab - Public
Activity Restroom
 Simulate proper procedures in:
Hotel housekeeping management Cleaning
 Window cleaning;
and operations (pg. 318-322)  Sanitizing and cleaning toilet bowls
Process
and bathrooms;
https://www.waseantourism.com  Brass cleaning and polishing
 Identify and explain the 5S’s of the good
housekeeping; and
 Simulate a housekeeping audit based on the 5S’s
standards

 Classify guestrooms based on type of beds, Written Test Lecture, Teamwork

8-9 GUESTROOM CLEANING bed capacity and quality of amenities; Oral exam Discussion Involvement
AND MAINTENANCE  Set up the standard amenities for each type Return demo Direct Cleanliness
of guestroom; Moving exam observation Orderliness
Housekeeping management  Execute standard operating procedures in: Reflection Film Viewing:
revised 2016 (pg.68-105)  Doing room make up for occupied paper  Actual
Group Housekeeping
and vacant rooms in a 4 Star Hotel
Hotel housekeeping management  Installing mini bar and conducting Activity - Step by Step
and operations (pg. 333-368) inventory; Bed Making

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  Conducting a room inspection and
https://www.waseantourism.com a room check
 Preparing a room status report and
productivity report
 Doing night service and turn down
beds.
10 MIDTERM EXAMINATION
 Describe the set up of the laundry and linen Written Test Lecture, Teamwork
11-12 LINEN AND LAUNDRY SERVICE services in the hotel, the staffing needed and Oral exam Discussion Involvement
Housekeeping management revised the distribution of responsibilities among Return demo PowerPoint Cleanliness
2016 (pg.124-134) laundry staff Moving exam presentation
Hotel housekeeping management and  Illustrate the flow of laundry service in a hotel Reflection Direct
operations (pg. 369-404) and the specific procedures for: paper observation
https://www.waseantourism.com  Sorting guest laundry and hotel linen Group Film Viewing:
 Tagging of laundry items Activity  Hospitality
 Washing and dry cleaning Guest Laundry
 Ironing and pressing Services in
Hotel
 Illustrate procedures for laundry pick up,
transport and delivery to guest
 Describe procedures for removing spots on
laundry items
 Differentiate cleaning from sanitizing Written Test Lecture, Teamwork
13-14 SANITATION IN  Identify areas and items that need to be Oral exam Discussion Involvement
HOUSEKEEPING OPERATION sanitized; Moving exam PowerPoint Cleanliness
Housekeeping management  Recognize the conditions that are conducive Reflection presentation Orderliness
revised 2016 (pg.137-146) to bacterial growth and contamination; paper Film Viewing: Environmentalism
Hotel housekeeping management  Identify and explain various ways of Group  Housekeeping
and operations (pg. 333-368) Activity Sanitation
preventing the proliferation of bacteria and Procedures
https://www.waseantourism.com pest;
 Identify and execute proper procedures for:
 Garbage installation,
segregation and disposal
 Pest control

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  Identify the physical and chemical hazards in Written Test Lecture, Teamwork
15-16 SAFETY AND SECURITY IN housekeeping and the measures to eliminate Oral exam Discussion Involvement
HOUSEKEEPING them Moving exam PowerPoint Adaptability
 Describe proper measures or action to take Reflection presentation Orderliness
Housekeeping management revised in: paper Film Viewing:
2016 (pg.148-163)  Endorsing keys Group  Workplace
Activity health and
 Screening calls of guests
safety -
Hotel housekeeping management  Attending to suspicious objects hospitality
and operations (pg. 438-460) and persons  Housekeeping -
 Lifting an object Deal with
https://www.waseantourism.com  Diluting/handling chemicals Intoxicated
 Discovering a fire Guest TAKE
CARE
 Describe safety measures to protect guest’  Housekeeping -
valuables and personal safety Deal with
Intoxicated
Guest CAUSE

 Identify the basic functions and Written Test Lecture, Teamwork

17 HOUSEKEEPING responsibilities of a housekeeping manager; Oral exam Discussion Involvement
MANAGEMENT  Identify operational requirements for Moving exam PowerPoint Logic
Fundamental in lodging housekeeping maintenance and prepare a Reflection presentation Significance
operations (pg. 41-48) budget paper Film Viewing:
Housekeeping management  Monitor expenses vs. budget, consumption Group  Heading Up
revised 2016 (pg.166-172) Activity the
vs. par stock, track down areas of wasteful Housekeeping
Tourism, Hotel management and consumption; Department at
hospitality (pg. 127-142)  Monitor the quality of housekeeping using Waldorf
Hotel housekeeping management prescribed housekeeping standards; Astoria
and operations (pg. 93-103)  Execute an inventory management system
https://www.waseantourism.com that will be able to track down losses and
trouble shoot variances; and

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  Prepare the required reports on
housekeeping operations
18 FINAL EXAMINATION

Total Hrs: 54 Hrs

COURSE REQUIREMENTS AND CLASS POLICY

Each student is required to:
1) attend at least 80% of the class hours (i.e., at least 14 sessions);
Course 2) submit accomplished assignments, research critique, and research report;
Requirements 3) participate in workshops and present in research conference; and
4) Pass the major exams.

Class Policy Lateness. A student will be marked “late” if he/she enters the class 5 minutes after the indicated time. Any student who comes to
class 15 minutes after the scheduled time or always late for two consecutive meetings shall be marked “absent”.
Missed work or exam. Any student who missed to submit a work assignment or to take a test should consult the concerned instructor
for immediate compliance.
Cheating and plagiarism. Any student who committed any form of academic dishonesty (e.g., copy-paste plagiarism) shall be given
disciplinary action provided in the South Cotabato State College Student’s Handbook.
Use of technology. Cell phones should be turned off while the session is in progress. Using laptops, notebook PCs, smart phones,
and tablets shall be allowed only when needed.

Laboratory Policy.
Absent. A student who enters the Laboratory Room 30 minutes after the indicated time will be marked “absent” and will not allowed to
enter the laboratory class.A student who leave the laboratory without asking permission from the Instructor will also be marked
“absent”.
Laboratory Attire/PPE. Students without a complete Laboratory Outfit/PPE are not allowed to attend the laboratory class.
Incomplete Ingredients. A student/group that has incomplete ingredients are not allowed to perform laboratory activities.
Borrower’s Card must be filled up before the issuance of equipment, tools and utensils for laboratory. And must be returned clean
and in good condition.
In case of breakage of borrowed equipment, tools, utensils should be replaced by the concern student/ group before the
scheduled major examination

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 Smoking, eating and playing during Laboratory is strictly prohibited.

GRADING SYSTEM TEXTBOOKS & SUPPLEMENTARY READINGS

Attendance 10%
Quizzes/Project 20% Dale, S. (2019). Tourism, Hotel Management and Hospitality.Larsen&Keller Education, New York, USA
Written Examination 40%
Laboratory 30% Osorno, RD.& Bajao, GT. (2019) Fundamentals in Lodging Operations, Wiseman’s Books Trading,Inc.,Quezon City,
Total 100% Philippines

Roldan, AS. &Crespo, AM. (2016) Housekeeping Management, AR Skills Development & Management Services Inc.,
Midterm 50%
Paranaque City, Philippines
Final 50%
------- Walker,JR. & Walker, JT. (2014)Introduction To Hospitality Management Fourth Edition, Pearson Education South
100% Asia Pte. Ltd, The Metropolis, Tower One, Singapore

Andrews, S. (2008) Hotel Housekeeping Management And Operations International Edition, Tata McGraw-Hill
Publishing Company Limited, McGrew-Hill Offices, New Delhi

Prepared by: Noted by: Approved:

WALDEN C. ASERAL

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