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  • After Sales Department - Repair Processing Flowchart: Up To Standard

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    solaria sonata
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    1) The flowchart outlines the repair processing steps for a company's after sales department. 2) It starts with a customer submitting a repair request to the logistic front desk, then engineers inspect the issue and decide if the repair is covered under warranty. 3) If not covered under warranty, alternative solutions are considered, otherwise a repair plan is made, repairs are carried out and inspected before feedback is provided to the customer.

    Original Description:

    Flowchart

    Original Title

    repair-processing-flowchart

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    1) The flowchart outlines the repair processing steps for a company's after sales department. 2) It starts with a customer submitting a repair request to the logistic front desk, then engineers inspect the issue and decide if the repair is covered under warranty. 3) If not covered under warranty, alternative solutions are considered, otherwise a repair plan is made, repairs are carried out and inspected before feedback is provided to the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views1 page

    After Sales Department - Repair Processing Flowchart: Up To Standard

    Uploaded by

    solaria sonata
    1) The flowchart outlines the repair processing steps for a company's after sales department. 2) It starts with a customer submitting a repair request to the logistic front desk, then engineers inspect the issue and decide if the repair is covered under warranty. 3) If not covered under warranty, alternative solutions are considered, otherwise a repair plan is made, repairs are carried out and inspected before feedback is provided to the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    After Sales Department - Repair Processing Flowchart

    Logistic Front Desk Responsible Unit


    Customer Logistic Engineer After Sales Engineer
    Receptionist Liaison

    Receive repair
    Give feedback and Up
    Receive feedback feedback and
    End notice to to
    form & recheck record the
    reinspect standard
    processing

    Analyze the
    Require for Receive repair
    Below standard problem and send Repair
    repair request
    dispatch list

    No

    Check on site
    Decide whether
    to see whether Is it a serious
    it can be Yes Yes
    it is guaranteed problem?
    solved by repair
    for repair

    No No Yes

    Find other Find other Make repair plan


    Investigate on site
    solution solution & solution

    Review solution

    Supervise and
    follow up serious
    Repair
    problem
    processing

    Inspect and
    Give feedback and
    accept serious
    End notice to Up to standard
    problem
    reinspect
    processing result
    Below
    standard

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