Module 9: CAREER PLANNING

Overview

This module discusses how a nurse can plan for a job hunt and how s/he can become successful in this endeavor
from making a good resume up to resigning form a position.

Objectives

Upon completion of this module, the you should be able to:

1. Detail the process of a successful nursing job search.
2. Develop a resume, cover letter and a resignation letter.
3. Identify appropriate dress for a successful job interview.
4. Discuss potential interview questions and identify acceptable answers.
5. Address key employment areas necessary to a successful first job

Learning Focus

CAREER PLANNING

1. BEGINNING A JOB SEARCH

a. The Internet and Your Job Search

Using the Internet in your job search is not necessarily easy. It crosses a variety of services and information
resources. No single list, network, or resource will contain everything you need for a fully effective online job search.

b. What Makes Up The Complete Job Search?

Many people believe they are hard at work looking for work when they religiously scan the Sunday Classifieds.
Unfortunately, what they are really doing is expending 100% of their effort on only 25% of the possibilities.

A Real Job Search has 4 Main Activities and 2 Environments -- Off-line and On

1. Review Job Leads

Print Newspapers / Journals / etc.

VS
Online Job Banks / Recruiters / Newspapers / Journals / Associations / etc.

2. Research and Contact Employers

Print Telephone Books / Business Directories / Employer Pamphlets VS

Online Telephone Books / Business Directories / Association Links / Industry sites / Employer Webpages /
etc.

3. Networking

Meeting with anyone you can through meetings / friends / colleagues (a.k.a. Pressing the Flesh ) VS
Participating in appropriate Mailing Lists / Newsgroups / Chat Forums as well as turning OFF the computer
to make calls and attend meetings (a.k.a. Face Time)

4. Prepared Resume Ready to Post or Email

Having a nicely designed copy as well as scannable copy printed and ready to mail or present on demand
 VS A plain text copy ready to post or email on demand.

However you approach your job search, you cannot put all your eggs in only one of these available eight baskets. A
successful job search means using a combination of as many baskets as possible in different ways. While you are
the only one who can determine your level of comfort with any given basket, you really must use at least one basket
from each main area (job leads, networking, research, and the resume) to get the best results from your efforts.
Why?

 If you don't have your well-written resume in plain text, it won't be easy to send in response to ads found
online nor to email to new contacts.
 If you don't attend local networking meetings, you could be missing a chance to meet the best person
positioned to help you with your search.
 If you don't look at the jobs posted online you could be missing lots of local opportunities you've missed in
other places.
 If you don't shut off the computer, how can you call employers and speak with them about possibilities and
convince them how much they need you?

2. SOURCES OF JOB LEADS

 Friends, family, and business associates

 Career centers and job clubs
 Job fairs and career days
 Local and metropolitan newspapers
 Your area Business Journal
 Trade journals, industry newsletters, and professional publications
 Professional associations and newsletters
 The Yellow Pages or community telephone books
 Internet career sites and company web pages
 Corporate human resources departments or employment/personnel offices
 Temporary personnel services
 Employment agencies
 Executive search firms
 College and university career/internship and placement centers
 High school career centers
 Vocational schools
 Local and federal government personnel offices; State Personnel Board
 Military outplacement centers

10 Ways to Develop Job Leads

When job-seekers search for new jobs, one of the most important elements of a successful search is the
development of job leads. How can you find a consistent source for open jobs in your career field? The answer, of
course, is that you cannot. There is no one consistent source. There are, however, 10 methods that all job-seekers
should consider using in uncovering the largest number of job leads.

While most job-seekers should use as many sources for job leads as possible, this list of sources is organized into a
hierarchy of most effective and efficient to least. As time and resources permits, use as many of these sources as
possible to generate the largest and highest quality job leads possible.

1. Networking

If you don't already know about the power of networking, you'll miss out on the vast majority of job leads. More job
leads are developed/discovered through networking than any other method. Networking involves using the vast
numbers of people that you know -- your family, friends, neighbors, colleagues, customers, vendors, associates, etc.
-- as information sources for job leads. The more people in your network, and the more people each person in your
network knows, the larger your network and the greater number of job leads. Even if you are not currently searching
for a new job, you should be working on growing and strengthening your network. One caveat: good networking
takes a lot of time and energy, so be prepared.
2. Professional/Trade Organizations

Every career field has at least one professional organization. And whether it's at the annual conference or an on-
going process, most trade organizations offer some sort of job posting/resume exchange program. Find the process
for getting the latest job postings and respond as soon as you get them.

Of course, professional organizations are also a great place to network.

If you're not currently a member of any organization, how can you find one for your trade or profession? Go to
General Professional Organizations and Associations.

3. College Career/Alumni Offices

One of the greatest benefits of a college degree -- besides the degree itself -- is joining an extremely large network of
people that share one important element: your college or university. And regardless of the size of your alma mater,
chances are pretty good that there are other alumni in your field who would be willing to help you advance your
career.

Contact the professionals from your alma mater's career services and/or alumni office and begin reaping one of the
extended rewards of your college education. And if you're a current student, get over to those offices today and take
advantage of all the services they offer!

4. Cold Contact/Direct Mail

Cold contact has become somewhat of a lost art of job-hunting, but one that can still bring job-seekers great returns
on the investment by uncovering the “hidden job market.” This method of developing job leads involves the job-hunter
compiling a list of potential employers. This list can come from numerous sources, including business and trade
periodicals, company directories, even the phone book. Once you've collected the key research on each company
(including the all-important name of the hiring manager for the position you are seeking), you mail out (either via
postal mail or email) a specifically-tailored cover letter and resume to each employer. Note that you are not doing a
“mass mailing,” but a targeted direct-mail campaign; mass mailings don't work.

5. Job/Career Fairs

Numerous types of career and job fairs occur regularly. Companies send employees to these fairs to meet and recruit
top prospects. Your goal is to prepare beforehand and identify the key employers in attendance and then develop a
strategy for breaking through the clutter of perhaps thousands of other job-seekers. And even if the employer is not in
the market for someone with your mix of skills and experience, you can still get your foot in the door through this
method.

6. Online Job Sites/Job Boards

The trend in job-hunting, at least from the job-seeker's perspective, has been to use the Internet's many job
boards/job sites to search for jobs and post resumes. And while there are hundreds of thousands of jobs listed on the
thousands of job sites, and while some job-seekers have indeed received job interviews from these job postings,
searching online for jobs should just be one small source of your job leads -- not your only source.

Three basic categories of job sites

1. there are the big “general” job sites, such as HotJobs.com. These sites carry job postings in many different career
fields from numerous employers.

2. there are the industry-specific niche job sites, such as WorkinHealthcare.net. These sites carry job postings for
jobs within a specific industry.

3. there are geographic-specific job sites, such as TexasJobs.com. These sites carry job openings specific to a
certain region of the U.S. or other parts of the world.

7. Corporate Career Centers

One of the fastest growing sources of job leads has been the development of online corporate career (human
resource) centers. Many companies, large and small, including just about all of the Fortune 500 companies, continue
to build these corporate career centers -- which often include job openings, guidelines for submitting job-search
materials, and a wealth of information about the company (such as corporate culture, career paths, benefits, and
more).

8. Recruiters/Headhunters

Another potentially good source for job leads is using the services of recruiters/headhunters. Only use those
professionals who are employed by companies to screen and select the most qualified candidates for positions the
company has open. Avoid any employment agency where the applicant must pay the fee. Headhunters and
recruiters are great sources of job leads as long as job-seekers remember, like real estate agents, that these
professionals work for the employer, not for you. And if you don't have the qualities their clients are looking for, they
will not be interested in helping you get a foot in the door.

9. Want Ads

Newspaper classified ads were, at one time, the main source of job leads for job-seekers. However, as more
companies now post job openings on their corporate sites and/or with online job sites, the importance of want ads
has declined. Still, perusing want ads can be helpful for some types of job-seekers, particularly those seeking entry-
level positions. It's worth noting, though, that career experts have never placed great value on job-seekers replying to
want ads because many times these positions have been filled by the time the ads are published.

10. Pounding the Pavement/Hitting the Streets

Perhaps the oldest method of job-hunting and developing job leads, especially for entry-level positions and blue-
collar jobs, is concentrating your job-search efforts in a specific geographic area and literally going door-to-door and
submitting job applications to employers. This method is especially useful if you are relocating because you can
make a trip prior to moving and spend that entire time submitting applications and meeting with prospective
employers. Be sure to always dress professionally for those rare occasions where you may get interviewed (even
briefly) on the spot.

Final Thoughts
Remember that to be truly successful in your job-search, you not only need to develop as many job leads from as
many sources as possible, but you need to follow-up every job lead. Once you submit your cover letter and resume
to an employer, be sure to follow-up a short time later to confirm that your material was received, to seek information
about the timetable of the search, and, of course, to ask for an interview for the position. It doesn't make any sense to
invest all the time and effort in developing a solid list of job leads if you then let them slip away by not aggressively
following-up each lead. Be professional (and not overbearing) in your follow-up, but also be persistent. You may want
to consider developing a "follow-up log" to keep track of each job lead and the dates you followed up with each
(including the name(s) of the person(s) you spoke with.

Finally, be sure that you have a solid (if not spectacular) and professional job-search package that includes a cover
letter (each tailored to the specific job and employer) and a resume (focused sharply on your qualifications and
accomplishments.

2. DEVELOPING A RESUME

a. Key Elements of a Resume

Resumes tell the employer about your experiences, skills and work history. Use your resume to highlight items that
indicate you are a good worker, are qualified for the position and bring desirable skills to the job. If you are a student
and have little or no previous job experiences, enhance information about your school and community activities.

1. Personal Information
Name
Current and Permanent address (may be omitted from a resume posted on the web)
Telephone number
E-mail address

2. Objective
In one short sentence summarize your goal for your job search.
The goal statement should be related to the specific position for which you are applying. It is also effective to highlight
your skills in the goal statement.
Examples:
Seeking a position as a social worker providing service to the aged.
Seeking a position that utilizes my skills in counseling, research, and proposal writing.

3. Education
High school name
City and State
Date of graduation
Course Highlights (courses directly related to the job or your career field and special abilities)
Certificates

4. Work and Related Experience

Summer jobs, Internships, Volunteer work
(Include position title, company/organization, city/state, dates and a brief list of the job duties)

5. Awards and Honors

Academic, musical, athletic and or other recognition. (Include name of the award/honor, who awarded it, and when it
was awarded.)

6. Activities/ Hobbies
Include your role in the position, the organization and dates.
Example:
Captain, Shorewood High School, Volley Ball Team, 1999 2001

7. Skills
Soft skills: (being responsible, loyal, hardworking, energetic, outgoing.)
Hard skills: (research and writing, Microsoft word 98, Microsoft Publisher 2000, Public speaking.)

8. References (3-5 people)

Teacher/Professor
Work supervisor (current or past)
Character reference (Pastor, Headmaster, youth group leader or someone who knows you well)
Include the name, relationship to you, organization, contact phone numbers.

9. Other Considerations
Limit your resume to one or two pages.
Do not include birth date, health status or social security number.
Limit the use of personal pronouns such as "I”. Begin sentences with action verbs.
Be honest but avoid writing anything negative in your resume.
Make your resume error free. Have someone proof read it for you.
Use a simple, easy to read font style, 10-14 point.
Use high quality paper.

b. Additional Tips for Communicating Your Skills

1. Quantify - Utilize numbers or percentages whenever possible. Don't say you merely increased sales. Say you
"Increased sales by 75 percent while reducing waste by 25 percent."

2. Be concise - Combine information in one clear statement, beginning with an action verb. Example: "Implemented
new computer system for accounting department in accordance with client and sales staff requirements, training
office personnel on new procedures including going online with electronic communications."

3. Be active - When stating the action you took to improve a situation, express specifically how it was beneficial. Be
as dynamic as possible. Explain how you improved efficiencies, saved time, or streamlined procedures. "Provided
critical market analysis to the marketing and promotions staff which resulted in a 50 percent increase in direct
revenues." Use whatever is on your list of achievements to your best advantage. Creating a new filing system, no
matter how ordinary it may seem, is actually a benefit if you did it in such a way as to save your past employer time
and increase productivity.

Resume Writing Using Action Verbs and Phrases with Meaning

- You have a very short time to get your message across.

- Every descriptive phrase should have significant meaning.
- Use strong action verbs, concrete nouns, and positive modifiers.
- Use meaningful phrases when one word does not fully express the complete thought.
- Meaningful phrases are continuations of strong action verbs; e.g., “desire to achieve,” “organizational ability,”
“results oriented,” and “attention to detail.”
- Emphasize your strengths.

c. Resume Writing Final Checklist

Your resume represents you, so make sure it is flawless. Before giving it to your potential employer, be sure to do the
following:

Resume Content
 List your complete name, address, and telephone number at the top of the page.
 Place summary and/or objective directly under your name and address to lead the reader's eye to it
immediately.
 Whenever possible, eliminate information not directly related to this position.
 Include all education, formal and informal, relevant to the desired position.
 Include only relevant work experience.
 Avoid excessive detail in relating your experience. For example, don't write "opened mail, sorted
correspondence" unless directly related to the position you seek.
 Use truthful, quantitative detail.
 Avoid using "I" (e.g., say "Wrote and edited manual" instead of "I wrote and edited the manual").
 Exclude data that could be used in discrimination (age, social security number, religion, salary expectation,
weight, height, marital status, or political affiliation).
 Double-check all spelling, grammar, and punctuation.
 Never print names and addresses of references directly on the resume.

Resume Style

 List work experience in chronological order from most recent experience backwards.
 Mention awards and community activities that support your targeted job. Present them in ways that reflect
your enthusiasm, versatility, and other attributes. Make every experience appear to be a positive one.
 Begin sentences with action verbs, like initiated, organized, developed.
Avoid using abbreviations, overly technical jargon, or slang.
 Check verb tense for consistency.
 Include white space by consolidating information where possible.
 Avoid repeating the same or similar information.
 Choose words carefully to catch the reader's attention.
 Be sure your resume is clear, attractive to the eye, and easy to read.
 Use a quality printer with a clear, sharp typeface.
 Use a heavy bond 8 1/2" by 11" paper.
 Keep resume to one page.

d. Types
Resume is a one or two pages document that summarizes your education background and working experience. It
serves something as advertisement to market yourself to the consumer (employer) who buys (pay) you. The resume,
if well created, may lead to an interview, and finally a job offer. So it is worth spending much time.

1. The Chronological Resume

Lists jobs in reverse chronological order

Advantages:
Most common type of resume
Good for those with a steady work history, or new graduates without a significant employment history
Easier to write

Disadvantages:
Can highlight gaps in employment
Harder to spot special qualifications, skills, and talents
When career-switching, may not easily illustrate the fit between careers
If returning to work after several years’ absence, does not readily show applicable experiences

2. The Functional Resume

Puts greater emphasis on skills and qualifications than on chronology 

Advantages:
Good tool to use to deemphasize job titles, or issues with consistent employment
Can be used for people who have multiple careers or who want to dramatically change their career focus
Emphasizes skills and abilities rather than progressive job responsibilities 
Disadvantages:
Less familiar to employers
Harder to write

3. Combination Resume
As its name suggests, it combine aspects of both functional and chronological formats.

Sample Nursing Resume

This sample nursing resume will give you a quickstart on building an effective and optimized resume for your job
application. Visitors can feel free to customize and edit our sample nursing resume as per their requirement for job
application. We hope that our sample nursing resume will go a long way in portraying your abilities and skillsets
efficiently.

Richard Anderson,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

OBJECTIVE :

Seeking a challenging position in a busy hospital where my extensive medical professional and practical
experience will be fully utilized.

CAREER PROFILE :

 Proven record of reliability and responsibility.

 Remain calm and professional throughout critical incidents.
 Strong analytical skills, capable of assessing conditions and implementing appropriate intervention.
 Resourceful problem solver capable of implementing solutions to complex problems.
 Possess special sensitivity to meeting diverse needs in varied situations.
 Develop rapport with patients, family, staff and physicians.
 Relate well to people from a variety of cultures.

PROFESSIONAL EXPERIENCE :
All Saints Hospital, Quincy, MA
1998 – Present
Staff Nurse

 Implement patient care for up to 12 patients per section.

 Scheduled patient admissions and discharges.
 Assess patient status and notify physicians of clinical changes.
  Interact with departments regarding patient care.
 Educate patients/families on health care needs, conditions, options etc.
 Provide assistance to Nursing Manager in the supervision of staff nurses.
 Evaluate staffing requirements including floor assignments.
 Maintained patient charts and confidential files.

St. Andrews Hospital, Cambridge, MA

1994 – 1998
Staff Nurse

 Assigned to provide patient care for 10 patients in area 2.

 Assisted with the admittance and discharge of patients.
 Performed clinical tasks according to hospital policies.
 Assisted in the orientation of new staff members.
 Assessed patient conditions and advised of changes in status.
 Monitored and maintained patient charts.
 Assisted patients and family members in the education of health care needs.

Brookline Retirement Home, Brookline, MA

1992 - 1994
Nursing Aid

 Assisted nursing staff in the care of all patients including bathing, changing and feeding.
 Administered insulin shots and local anesthetic.

 Provided quality patient care.

 Managed confidential patient files.

EDUCATION :
Boston University, Boston, MA
1990 – 1994
Bachelor of Science in Nursing
Boston College, Boston, MA
1998 – 1990
MSc in Health Care Management

PERSONAL DETAILS :

In my free time I volunteer at the local community centre where I spend time with the older group. I help them to
enjoy activities such as painting, crochet, weaving and knitting. We also provide entertainment in the form of
bingo, charades, and other games.

Jane Greenwood

41 Windsor Road

Buckingham

BL2 3WRUB6 4YJ

Tel: 0135 568732

 Email:  jgreenwood@hotmail.com

Career Objective 

A Senior Student Nurse with previous community experience and a strong commitment to providing quality care in
the community, I am keen to undertake my first post as a qualified nurse in a Primary Health Care Team.

Skills and Achievements

 - Gained insight into local community health    needs whilst conducting my research project.  Achieved 75% for the
resulting  Neighbourhood Study Report. 

 - Developed ability to work as a member of a multi-disciplinary team through voluntary activity and practical
experience gained as a care assistant and student nurse.

 - Enhanced my assessment skills during a medical placement whilst caring for a diabetic patient: planning,
implementing and evaluating care whilst utilising available resources such as the diabetes specialist nurse.

 - During rostered practice, I developed an appreciation of the importance of mentorship when supervising junior
students who then felt able to approach me for advice and guidance.

Professional Qualifications

1998 2000    Buckinghamshire New University

                        Diploma of HE in Nursing Studies

                        Registered Nurse Part 12 of the UKCC Professional Register

 - Projects and seminar undertaken and/or presented e.g. Neighbourhood Study "Surveyed the health needs of the
local community identifying services available and ways in which they could be improved in relation to Health of the
Nation targets.

Considered demographic economic and political issues".

 - Specific areas of experience relevant to the post to which you are applying

E.g. medical, surgical, day surgery, community e.g. "Through practical experience gained in both community and
hospital settings developed insight into the needs of the local community.  Clinical placements in the community
included."

General Education

1990-97               Chesham High School, Chesham, Bucks.

                             GCE 'A' levels, Biology C, General Studies C

      GCSE Maths C, English B, Biology B, Chemistry B  French C

Career History

1999                      Student Night Line Counselling Service

                              Volunteer Counsellor

Undertook initial training in counselling skills and went on to provide a telephone counselling service one evening per
week as part of a team of student helpers.

1998                      Daleside Centre, Chester

                              Volunteer

As a volunteer at this informal drop-in centre for people who have suffered mental ill health, I helped to provide a
welcoming environment, and was involved in setting up a photography activities group.  This developed my
interpersonal skills and ability to work co-operatively with a wide range of individuals.

1997-1998            Pine Lodge Day Centre

                              Care Assistant

Worked as a member of the care-team, providing quality care and personal support to individuals with severe
learning disabilities, their families and carers.  It gave me an insight into care in the community and the role of the
multi-disciplinary team.

1997-1998           Boots The Chemist

                              Saturday Sales Assistant

Responsible for providing high standards of customer service, replenishing stock and cashing up at the end of the
day.

Positions of Responsibility and Achievements

1999 - Student Nurse Representative, Dip.H.E.Nursing Studies. Participated in course management meeting and
Curriculum Development Group raising issues on behalf of student nurses and following up with progress reports.

1996                Duke of Edinburgh Award Silver

1996                 St John Ambulance First Aid Certificate

Professional Organisations

1998-present     Student member of Royal College of Nursing

Additional Information

·         - Clean Current Driving Licence

·         - Enjoy sporting activities especially fell walking and swimming

·         - Keen amateur photographer

·         - Familiar with IT packages Word, Excel

Personal Details         Date of Birth:              10 February 1979

References   1.   Personal Tutor or Course Manager (your appropriate Branch)

                      2.    Ward Manager or similar from your recent practice who can comment on your nursing/midwifery
skills.
3. WRITING A COVER LETTER

Writing a cover letter often seems like a particularly daunting task. However, if you take it one step at a time, you'll
soon be an expert at writing letters to send with your resume.

A cover letter typically accompanies each resume you send out.

A cover letter may make the difference between obtaining a job interview and having your resume ignored, so, it
makes good sense to devote the necessary time and effort to writing effective cover letters.

A cover letter should complement, not duplicate your resume. Its purpose is to interpret the data-oriented, factual
resume and add a personal touch.

A cover letter is often your earliest written contact with a potential employer, creating a critical first impression.

The cover letter is a one-page letter that has the purpose of getting the prospective employer to become interested
enough to read the resume.

It presents highlights and a summary of the critical points found on the resume.
Whenever possible, address it to a specific person.

Three general types of cover letters:

 The application letter which responds to a known job opening
 The prospecting letter which inquires about possible positions
 The networking letter which requests information and assistance in your job search

Your cover letter should be designed specifically for each purpose outlined above as well as for each position you
seek. Do not design a form letter and send it to every potential employer

Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant
skills or experiences (remember, relevance is determined by the employer's self-interest).

They should express a high level of interest and knowledge about the position.

Next, what to include, how to format your cover letter, and following up with prospective employers.

To be effective, your cover letter should follow the basic format of a typical business letter and should address three
general issues:

a. WHAT SHOULD YOUR COVER LETTER DO FOR YOU?

It should answer the question - Why should I hire you? It should grab the employer’s attention and point out why you,
above all other applicants, should be contacted for a personal interview.
YOUR ADDRESS (Do not put your name here)
TODAY'S DATE
Mr./Ms. EMPLOYER'S NAME (If you don't have one, get one!)
TITLE
COMPANY'S NAME
ADDRESS
DEAR Mr./Ms. EMPLOYER:
FIRST PARAGRAPH: This is the "why I'm writing to you" paragraph which immediately tells the employer the position
you want to be considered for. This is short - usually 2-3 sentences. Points to cover:
 Why you are writing and which position you are applying for.
 How you heard about the position is irrelevant unless it is a mutual contact or recruiting program. Do not
write, "I learned of this opportunity through the Career Services Office."
 Show from your research why you are interested in this position or organization. The goal is to make a
connection - do this Briefly and Specifically or leave it out; sweeping statements will not work.
SECOND PARAGRAPH: This is the "why I'm qualified" paragraph. Highlight some of your most relevant experiences
and qualities as they relate to the position for which you are applying. Choose 2 - 3 points you want to make about
Specific experiences/accomplishments or about general qualities you have exhibited, and provide  Specific examples
to support those points. This paragraph will change according to the job/employer for which you are applying. This is
usually the longest paragraph of the letter. You may break this paragraph into two if it looks too lengthy or if your
points work best in separate paragraphs. Points to ponder:
 The first sentence should be a hard-hitting opener. It is a quick introduction, which is accomplishment-
oriented and directed at the skills and qualifications needed for the job/industry.
 The body of the paragraph should provide evidence to back up what you've just claimed. Cite specific
 jobs/internships/activities/projects and accomplishments associated with those experiences. Use your
resume to come up with some specifics, but NEVER reiterate passages from your resume word for word.
Discuss why what you did is to the employer- relate the facts to the job. Strong examples are important!
 The final sentence is a summary of what you've discussed above. It's a good idea to mention the position
title and company name to bring the reader back to the specific job in question. 
FINAL PARAGRAPH: This is a short 2-4 sentences paragraph. You should refer to the enclosed resume, request an
interview and let the reader know what will happen next (Contact them within specific period of time unless it is a
recruiting program). It is vital that you thank the reader for his/her time and consideration.
Sincerely,
Your Signature
Your Name
 
Enclosure(s)

1. First Paragraph - Why you are writing

2. Middle Paragraphs - What you have to offer
3. Concluding Paragraph - How you will follow-up

b. Why You Are Writing

In some cases, you may have been referred to a potential employer by a friend or acquaintance. Be sure to mention
this mutual contact, by name, up front since it is likely to encourage your reader to keep reading!

If you are writing in response to a job posting indicate where you learned of the position and the title of the position.
More importantly, express your enthusiasm and the likely match between your credentials and the position's
qualifications.

If you are writing a prospecting letter a letter in which you inquire about possible job openings - state your specific job
objective. Since this type of letter is unsolicited, it is even more important to capture the reader’s attention.

If you are writing a networking letter to approach an individual for information, make your request clear.

Tips to Make Your Letter Professional

Research the company and the specifics about the position so you can tailor your letter to the needs of the
organization.

Avoid using too many sentences that start with "I" or writing in the passive voice (ex. "This experience enabled
me to..." or "Through my internship, I was responsible for..."); instead, make yourself the subject of each
sentence and use active descriptions (ex., "In this internship, I demonstrated sound judgment and problem-
solving skills on a daily basis.").

Do not use contractions (I'd, didn't, it's).

Spelling, grammar, or punctuation mistakes are out of the question! Cover letters are a reflection of your writing
skills, so make each cover letter an example of your best work.

Be sure to sign your letters. (Black ink is suggested)

Keep your letter short and simple. This is not the time to tell your whole life's story.

Have a Career Specialist review your cover letters during drop-in hours: Monday-Friday 1:30 – 4:30 and
Wednesday 8:30am – 11:30am OR you can make an appointment anytime.

Use good quality paper that matches your resume paper and envelopes. 

Medical (Nursing) Application Letter

D.Jorge,
7534, Downtown Drive
Gaithersburg, MD
(332)-223 74320.

Date: 1st April, 2007.

Mr.S.Robin,
ABC Nursing Home,
417, Pride Plaza
Mount Celebres, CA 65286

Dear Mr.S.Robin,

I am writing to introduce myself to you as a student of Nation School of Nursing (NSN). I'm responding to your
advertisement in the local Employment News for want of a certified nursing assistant CNA/PCA for your emergency
wards.

As you can see in the enclosed resume, I have a very strong academic background in nursing combined with over six
years work experience in health and medical care. My recent internship at Major Hospital, New York, allowed me to
further develop and strengthen my communication skills. I believe that I could make a significant and valuable
contribution in your firm.

I would appreciate the opportunity to discuss how my education and experience will be helpful to you. I will be
contacting you tomorrow morning on phone to talk about the possibility of arranging an interview. Thank you for your
time and consideration.

Sincerely,

D. Jorge,

Senior Student, Nursing,

ISC, Manhattan.

4. DEVELOPING AN ELECTRONIC RESUME

An electronic resume is a resume that is submitted to an employer by e-mail (within the body of an e-mail or as an
attachment) or entered into an on-line form or database

A scannable resume is a resume that is scanned using Optical Character Recognition (OCR) technology; it may be
submitted as a hard (paper) copy or electronically, generally as an e-mail attachment

Type the resume using word processing software, then save it in one of three formats:
ASCII plain text (.txt)
rich-text (.rft)
hypertext (.html)

The information read by the scanner is stored in a database. Employers who use databases to store applicants’
resumes use keywords to search for and screen applicants for specific positions.

These keywords are ones that are used to describe the type of work you would be doing if hired (e.g. supervisor,
project leader) and the skills and qualifications you would require (e.g. communication, Bachelor of Science).

These keywords are more often nouns than verbs.

When the computer software comes across one of these keywords in your resume, a hit is recorded. The more hits
on your resume, the more likely your resume will be selected from the database.

Some of the benefits from the employer’s perspective of using a database to store and search for information on
applicants are that it helps to reduce costs associated with recruiting (e.g. fewer staff are required) and it enables
employers to find qualified applicants quickly.
In order to pass the screening stage of the recruitment process and be invited for an interview, your resume must
demonstrate that you have the qualifications and skills sought by the employer.

There are some important differences between how you write a resume that will be initially screened electronically
and how you write one that will be screened by a person.

Tips for preparing an electronic and/or scannable resume:

Begin by identifying your keywords, read the description of the job for clues as to what keywords to include.
Use nouns rather than verbs and acronyms as well as long versions (e.g. Masters of Business
Administration and MBA). We recommend that you use keywords throughout your resume when describing your
experiences and accomplishments.

Do not use decorative and small fonts, italics, underlining, boldface text, script and lines (horizontal and vertical). Use
a sans serif font (e.g. Helvetica, Arial) or serif font (e.g. Times New Roman) with distinctive edges. What you want to
avoid is anything that causes characters to touch as this can cause problems, particularly with Scannable resumes

Do not use graphics or shading, most scanners are made to read text onlyUse white, 8 1/2” x 11” size paper printed
on one side only; Do not fold or staple the paper, use a paper clip to keep multiple pages together

Always submit a laser-printed resume, not a photocopy, photocopies can   lose their clarity and cause characters to
touch, causing problems for the scanner

The purpose of a scannable resume is the same as that of a traditional resume – to help you find a job. But, the
design and format of a scannable resume is quite different than a traditional resume. To develop an electronic
resume you need to be aware that computers read resumes differently than people do.

Important characteristics in developing a scannable resume

A. Scannable Resumes

maximize the computers’ ability to “read” your resume

maximizes your ability to get “hits” (a hit is when one of your skills matches the computer search)

B. Format

To maximize the computer’s ability to read your resume, please provide an original and use a standard style resume.
The computer can extract skills from many styles of resumes such as chronological, achievement, functional, and
combinations of resume types.

The most difficult resume for the computer to read is a poor quality copy that has an unusual format such as
newspaper layout, adjusted spacing, large font sizes, graphics or lines, type that is too light, or paper that is too dark.

Tips for Maximizing Scannability

Place your name at the top of the page on its own line (can also be the first text on additional pages).

Use standard address format on the line below your name.

Use white or light-colored 8 x 11 paper printed on one side only with dark, crisp type.

Provide the cleanest version possible: either a laser printed original or a high quality photocopy.

Use standard typefaces, such as Helvetica, Times, Palatino, Courier, and New Century Schoolbook.

Use a font size of 10 to 14 points.

Highlight information using bold or CAPITAL letters.

Avoid italics, underline, shadows, scripts, and reverses.

Avoid vertical and horizontal lines, graphics, boxes and multiple-column formats.

Do not fold or staple your resume.

C. Content
The computer extracts information from your resume. You can use your current resume; however, once you
understand what the computer searches for, you may decide to add a few key words to increase your opportunities
for matching requirements or getting “hits”.

Tips for Maximizing Hits

Use specific key words that define your skills, experience, education, and professional affiliations.

Avoid vague descriptions, instead use concrete words to describe your experience:

Instead of:“Worked on company newsletter,”

Try:“Designed and laid out monthly company-wide newsletter in MS Publisher 98.”

Instead of:“Responsible for managing, training… ”

Try:“Managed a team of software engineers”

Include buzzwords, acronyms, and terms specific to your industry or specialty (spell out acronyms for the human
reader).

Use common headings such as Objective, Experience, Skills, Summary, Accomplishments, Education, Affiliations,
References, etc.

List additional key words otherwise not captured in your resume, for example, Microsoft Word, Internet, Lotus 1-2-3,
Time Management, Dependable, etc.

Use more than one page if necessary.

D. Final Tips
You may want to create TWO resumes:
 One for the computer to read – with a scannable format and detailed information.
 One for people to read – possibly with a creative layout, enhanced typography, and summarized
information. Carry this one to the interview.

5. DRESSING FOR A SUCCESSFUL INTERVIEW

GENTLEMEN:
1) Always wear a tie. Don't come in golf garb unless you are interviewing to manage a course! And learn how to tie a
tie so that it is correctly centered and not off to one side. I call this the newscaster's tie, but it looks much less sloppy
and gives the impression that if you take the time to tie a tie neatly, you will take time with your clients or on your
work.

2) Always wear a jacket. In the car, take off your suit jacket so that it's not wrinkled when you arrive at your
destination. You should look as neatly presented coming in as leaving.

3) Have your shirts professionally pressed. Or at the very least, invest in an iron. But having them steamed and
pressed is not expensive and that nice crisp look is a good one.

4) Invest in one shirt with cuffs and good links (not ones that are obviously from prom or a wedding). If you are going
for an executive job, this adds to the polished appearance. Suspenders can also, but never with a belt also!

5) Have your suit or slacks altered to fit you correctly, especially if the legs or sleeves are too long. This will just pull
attention to your height. If you are buying a nice suit, it is worth the extra to have it fit you perfectly.

6) If you can't get your shoes professionally buffed, own polish and make them shine. Make sure it's the right color
obviously, but never go into an interview with scuffed shoes. Women in particular noticethe shoes and for other
women, purses first.

7) Keep your hair trim. While it is the trend in younger men to have their hair short and gel in so that the front sticks
up, and this is a fine look, the whole top of your hear should not be standing on end. (I've seen this.) And keep the
hair product to a minimum.

8) Button your jacket for the interview before you go in.

If you have a bit of a belly, this helps keep a straight line and calls less attention to it. For anyone, it just plain
creates a more pleasing line.

9) Keep the bling at home. Men should have all facial and ear piercings out. Any tattoos? Keep them covered if you
are going for a corporate job.

10) Get the gum out of your mouth! While in the office, I knew many corporate execs who chewed at their desk,
never during a phone call or in a meeting. It really looks unprofessional, and most people make noises unintentionally
with their gum, making it even worse. If you need to get rid of coffee breath, keep a mint or one of those breath
freshener spritzers in your jacket, but don't spritz in public.

11) Don't let your wallet, keys, blackberry, etc. bunch up the line of your trousers. Keep those in your portfolio if
possible, or in an outside coat.

12) Finally, invest in a nice pen and portfolio to keep your resumes in. Don't pick up a cheap pen from a competitor or
last employer and use it in front of the interviewer. Tacky! Remember these are an extension of your appearance.

LADIES:
1) Keep your lingerie hidden. An interview is not the time for this trend, even with a nice suit. Keep it more
conservative, and don't let the frilly tank top show.

2) Don't wear what will call too much attention to certain body parts more than the complete package. This includes
wearing too tight clothes and too low cut blouses or shirts. Be aware that you might have to lean over, and make sure
you are not creating a peep show if you do. This will not help you get the job, and if you are interviewing with a
woman, she might get offended.

3) Keep your jewelry simple. Less is best. A nice watch, a few rings, not one on every finger, and earrings should not
look like you are heading to the disco next. While the trend is big, keep it simple for the interview, unless it is for a
designer.

4) Invest in one good suit that is altered to fit you and ultra professional. The kind you'd imagine the CEO wearing.
Let a buyer or consultant help you with knowing what looks best if you are going for an executive position. It's worth
it.

5) Shoes and purse should be nice and coordinating. Your goal is to look all put together: suit, purse, portfolio, shoes
and jewelry. Make sure nothing is doing battle with anything else in terms of too much or off color. And be sure your
shoes are not so high they call attention to themselves. A bit of height is fine, just be sure you can walk in them!

6) In spite of what everyone says, I don't think black is the only color to be ultra professional. I have seen some lovely
light brown, royal blue and even red suits that say "corporate" but be sure you have the confidence to stand out in a
group.

7) Don't wear something or bring something, like a bag, with a previous company's logo on it. Stay neutral.
8) If your hair is below your shoulder blades, keep it straight or pull it back. That just adds to our professional
appearance. Don't be a product of the 80s with big hair!

9) Like the gentlemen, all facial piercing should be taken out and all tattoos covered up for an office job.

6. ANSWERING INTERVIEW QUESTIONS

How to Make Your Nursing Job Interview a Success - Before, During and After

Whether you have been in your nursing career for years or are hoping to obtain your first nursing job, the job
interview is the most crucial part of the hiring process. If you can master your interview you will get the job. Follow
these guidelines and leave an unforgettably favorable impression on your interviewer.
Before the Job Interview
1) Be prepared. Bring extra copies of your resume and references. It is also a good idea to bring a copy of the
questions you intend to ask the interviewer. Being prepared will help decrease anxiety and show the interviewer that
you are organized.

2) Know the company. You should know a fair amount about the hospital or company you are interviewing for. If
available, use the company’s website to familiarize yourself with the company’s mission statement and history.
Understanding the hospital or company will give you a greater understanding as to what they are looking for, plus you
will not appear to be uninterested during the interview. Your interest in the company needs to at least appear to be
genuine. Companies have no desire to hire employees that have no interest in their company.

3) Have a list of questions ready for the interview. At some point during the interview, the interviewer will ask you if
you have any questions. You should have at least two decent questions on-hand that haven’t already been answered
during the interview. To ensure that you have questions to ask, prepare a list of questions to ask the person who
interviews you.

Some questions generally relate to such things as nursing career advancement opportunities and educational
assistance programs offered by the company. Questions such as those send several positive signals to the
interviewer, such as:

I have shown interest in your company by reading about benefits

I am interested in long term employment at your hospital
I am thinking in terms of "career" - not just "job"
I have an interest in bettering my education (and hence my nursing skills)
I am willing to further my education (skills) to be a more valuable employee
I am interested in advancing my career and grow into new positions at your hospital

Employers always prefer to hire an applicant who indicates interest in long term employment and willingness to
enhance their qualifications in order to move up into other positions within the organization.

While you may be saying to yourself "there's a nursing shortage going on so it's easy to get a nursing job", that isn't
the case when applying for all nursing jobs! If you were a nursing director interviewing candidates for a house
supervisor position and you had two nurses with approximately equal education and experience wouldn't you be
more inclined to hire the one who showed long term interest and willingness to advance into other positions you may
need filled later on over one who didn't give that signal? Think about things like that when preparing your questions
before the interview.

4) Be prepared for the questions you will be asked. Interviews are meant to test you to determine if you will work well
in the company’s environment. You do not want to appear caught off guard, clumsy, or unsure throughout the
interview. To maintain your confidence, prepare answers to commonly asked questions before you go to the
interview. Review the list of questions before entering the interview.

Common questions include:

Tell me more about yourself.

Why did you leave your last position?
What do you know about this company?
What are your strengths and weaknesses?
Why should we hire you?
What is your most significant achievement?
How would your friends describe you?
Do you work well with others?

If you are a new graduate nurse then frame your responses based upon the assumption that nursing school was your
"last position" and describe strengths and weaknesses regarding your clinical experiences. Bear in mind that each
"weakness" you describe should be presented as an opportunity to be turned into a strength through the experience
and guidance you could receive in the nursing job you are interviewing for.

5.)Dress for success. Select an outfit in advance. You may wear scrubs in your current nursing job but that doesn't
mean you should show up for a job interview wearing them. Try to look your best because it conveys
professionalism. First impressions tell the interviewer a lot about your character and work attributes.

During the Interview

1) Arrive early. To avoid being late, leave early enough to allow for anything that might happen on the way.
Remember to check your appearance one last time before entering the building ten to fifteen minutes early.

2) The handshake. To many, a handshake says a lot about a person. Do not crush your interviewers hand, but rather
grip it firmly and give it a short shake. Smile and make eye contact during the handshake. Do not look around at the
surroundings or up at the ceiling.

3) Keep your hands steady. Even if your voice exhibits a tone of confidence, fiddling with your hands will make you
appear nervous. Do not sit on your hands either, but rather keep them steady in a safe place such as in your lap.

4) Answer the interviewer’s questions directly. If the interviewer asks you a question, it is safe to assume that they
want an answer. Do not wander off-topic or skirt around the subject. If you do not understand the question, ask for
clarification.

5) Use specific examples in your answers. Specific examples are one hundred times better than a generalization. If
your interviewer asks, “What is your most significant achievement?” give him or her an exact answer such as
graduating from nursing school or getting my BSN degree online while working at my last position for example.

6) Radiate Confidence. Appearing confident is of the utmost importance. Try your best to be relaxed and confident.
Remember to smile.

7) Do not chew gum. Chewing gum is distracting, unattractive and disrespectful. Additionally, it interferes with your
ability to speak properly.

8) Be positive. During your interview, maintain a positive attitude and phrase everything in a positive manner. Do not
talk negatively about your present employer, co-workers, life, family, or former employees. Even if you want to
change jobs because of negative reasons don't say things such as "I can't stand my department head" etc, but rather
put forth a positive reason such as "because I want to expand my nursing career by working at a larger facility" or
something along those lines.

9) Ask questions. When it comes time for you to ask questions, do not skip this portion of the interview. You should
ask your interviewer at least a couple of questions, but make certain that the questions you ask have not previously
been answered during the interview.

After the Interview

1) Follow up with a thank you letter. Start on your thank you letter immediately. Do not forget to mention a detail or
two about the interview, and feel free to reiterate a few reasons why you believe you are suited for the position. You
will want to mail this letter at once. It shows the interviewer that you are a responsible, caring person who is serious
about the nursing position. Additionally, it allows them to see your name and qualifications one last time.

A successful interview is the key to obtaining the nursing job you desire. Remember to follow these guidelines before,
during, and after your interview to ensure that your interview is a success.

Interview Questions for Nursing Staff e.g. RGNs, RMNs, Student Nurses, Overseas Nurses, Care Home Managers,
Registered Nurses, HCAs.

- What recent changes have you noticed within the health service and what is your opinion of these changes?
- How do you keep yourself professionally updated?
- What would you like to do to continue your professional development?
- What new practices do you know of are taking place in the hospital?
- Imagine that one of the senior nurses is doing something that you do not agree with. How would you deal with this
situation?
- What is your understanding of informed consent in health care and how does this affect your daily work?
- How do you feel about being a mentor to students?
- How would manage this situation – they give a typical medical emergency situation.
- What do you understand about the term audit appraisal/ revalidation / New Deal / clinical governance?
- Why did you choose __________ as your specialty area of nursing?
- What are the attributes of a good nurse? Which of these attributes do you have?
- What nursing organizations/trade bodies do you belong to?
- What journals/trade magazines do you read?
- We anticipate that this post will be rotational/shift work(day/night; departments; hospital / unit). What is your reaction
to this?
- Tell me about yourself and how you came to enter the nursing profession?
- What are your key strengths? What do you do best?
- What is the National Patient Safety Agency? What do you know about the European Working Time Directive? What
are its effects on the medical profession in the UK?
- Is the expanding role of nurses a benefit or a danger to the medical profession?
- What are your key areas for development? What are you not so good at?
- What is your experience in e.g. removing a chest tube? How many / how regularly have you performed such a task?
- You see a patient verbally abuse another nurse. What is your response?
- What kind of feedback would I obtain from your patients if I asked them?
- For this nursing grade E position we are looking for a candidate who is able to take personal responsibility for their
own objectives, setting priorities and scheduling work. Please tell me how you would do this?
- Describe how you would manage a relative in crisis following a sudden death?
- You have heard rumours that one of your colleagues is taking drugs. You also know that some drugs have
disappeared from the cabinet. How do you react?
- One of your colleague seems to be suffering from stress. What do you do?
- Let me give you a workplace scenario. One of your Nursing staff repeatedly calls in sick even though you suspect
they are not telling the truth. As Nurse Team Manager how would you respond to this person and what would you do
to resolve the situation?
- Would you have any concerns if we did a background check on you?
- What would we find if we did a background check?
- What do you know about NICE / CHI etc.
- Where do you see yourself in three years time? / What is your career aim and how will you achieve this?
- For this position, you are required to have extensive training and experience in …Talk me through both your training
and experience and tell me about the last time you had to use these skills.
- When did you qualify and how do you keep up to date with changes in the Nursing guidelines and other healthcare
approaches?
- What do you see as being the advantages and disadvantages of Evidence Based Nursing Practice?
- What experiences outside nursing have you found useful in your medical career?
- How would you rate your communication skills?
- What is the difference between a manager and a leader?
- Tell us about your experience of managing a team of people.
- Have you ever been in a situation where you have had a conflict with a colleague?
- Give an example of a situation where your work was criticised.
- What are the major training and development needs of the people in your department? How did you identify them?
What are you doing about them?
- What methods do you use to encourage open communication with staff and management?
- Describe your management philosophy and management style.
- Some managers supervise their employees closely, while others use a loose rein. How do you manage?
- What recent changes have you noticed within the health service and what is your opinion of these changes?
- How do you keep yourself professionally updated?
- What would you like to do to continue your professional development?
- What new practices do you know of are taking place in the hospital?
- Imagine that one of the senior nurses is doing something that you do not agree with. How would you deal with this
situation?
- What is your understanding of informed consent in health care and how does this affect your daily work?
- How do you feel about being a mentor to students?
- How would manage this situation – they give a typical medical emergency situation.
- What do you understand about the term audit appraisal/ revalidation / New Deal / clinical governance?
- Why did you choose __________ as your specialty area of nursing?
- What are the attributes of a good nurse? Which of these attributes do you have?
- What nursing organizations/trade bodies do you belong to?
- What journals/trade magazines do you read?
- We anticipate that this post will be rotational/shift work(day/night; departments; hospital / unit). What is your reaction
to this?
- Is the expanding role of nurses a benefit or a danger to the medical profession?
- What are your key areas for development? What are you not so good at?
- What is your experience in e.g. removing a chest tube? How many / how regularly have you performed such a task?
- You see a patient verbally abuse another nurse. What is your response?
- What kind of feedback would I obtain from your patients if I asked them?
- For this nursing grade E position we are looking for a candidate who is able to take personal responsibility for their
own objectives, setting priorities and scheduling work. Please tell me how you would do this?
- Describe how you would manage a relative in crisis following a sudden death?
- You have heard rumours that one of your colleagues is taking drugs. You also know that some drugs have
disappeared from the cabinet. How do you react?
- One of your colleague seems to be suffering from stress. What do you do?
- Let me give you a workplace scenario. One of your Nursing staff repeatedly calls in sick even though you suspect
they are not telling the truth. As Nurse Team Manager how would you respond to this person and what would you do
to resolve the situation?
- What qualities do you admire most in people?
- What kind of managers do you like the most? The least? Why?
For the Hospital to get a feel for your experience and skills as well as your personality to see if you a “fit” for their
vacancies and teams. The interview is the opportunity for the facility to decide if they wish to offer you the position.
Remember that the hospital may be interviewing more than one person for the position so it is important to put your
best foot forward.
For you to form an impression of the unit, type of patients you will care for and a general overview of the facility.

Preparation is the key  - take the time to prepare and impress the facility with your skills and interest in the position.
Review the website information and find out as much about the facility before your interview so you can ask
intelligent and appropriate questions.

All managers interview differently and so it is hard to give a blanket preparation for interview. However the usual
interview may consist of some or all of the following:

Be prepared to discuss your skills and experience in detail - types of cases, patient loads, machinery etc

Be prepared if they ask clinical scenario questions

Be prepared if they ask some behavioral questions - some they may ask are:
- Could you tell me about any employment highlight or special achievement form your current/recent position.
- What do you consider to be your primary strengths?
- Are there any areas you would like to improve or develop?
- What motivates you to do a good job?
- What key wards would you use to describe your personality?
- Could you tell me about your ideal team environment?
- What do you think you can bring to a team?
- Can you please tell me about a situation where you have had a problem/conflict with a colleague or supervisor?
- What aspects do you see as important in enabling you to work autonomously in the work place?
- Can you tell me about a time where you have acted as a patient advocate?
- Can you tell me about a time when you have had to deal with a customer complaint?
- Can you please tell about the last time your day/workload was particularly pressured/busy and how you managed
this?
- Relocating to a new country and health system presents many challenges, describe what coping strategies you
would use to over come this?
- Have you ever made a nursing decision that turned out to be a mistake? And how did you handle this. Or tell me
about a time you made a mistake at work and what the situation was and how it was handled.
- Tell what is the most that you have done to satisfy a patient. This would be the time to tell about a special
recognition for going above and beyond the call of duty.
- How do you keep organized?
- How do you prioritize?
- If you fall behind or get overwhelmed, what do you do?
- What is your favorite type of patient?
- Be prepared to answer questions about BLS, ACLS training. (Avant provides this training as part of your 4 to 6
week Clinical Transitions program in Orlando .)
- How do you adapt to changing situations such as being pulled to another assignment or a sudden change in your
assignment (perhaps being floated)?
- What do you feel you would be bringing to ____[hospital your applying to]____? What are your assets? (This is the
same as asking about your strengths, it is just different wording.)
- Be prepared to talk about computer experience and computerized charting.
- Tell me what a typical day at work is like for you.
They may ask some, none or ALL of these! But it is better to be prepared for all possibilities.

7. TELEPHONE INTERVIEWS

Make sure that you are in a situation where you will not be interrupted and that you are awake and alert before the
interviewer calls you! If your interview is early in the morning it may help you to focus if you are up, showered and
dressed.

As this is a telephone interview, it is important to speak slowly and clearly with some animation in your voice! There is
often a delay on the telephone line and so allow the interviewer to finish speaking before you answer. If you do not
hear a question, do not be embarrassed to ask them to repeat it for you.
Tell me about yourself! This is perhaps the most dreaded of all interview questions, your mind goes blank and you
can’t think of anything about yourself except – I have a good sense of humor! To avoid this happening we
recommend that prepare for this question before your interview. Begin to think about what you want the interviewer to
know about you.

Some hints on how to prepare

Focus
You should focus on your professional career and not include too much personal information. They are looking to
employ you as an RN and this interview is your shot at showing them why they should offer you the job.

List five strengths you have that are pertinent to the position (experiences, traits, skills, etc.).
What do you want the interviewer to know/remember about you when the call is over?

Scripting
Prepare a script that includes the information you want to convey. Begin by talking about past experiences and
proven success. Next, mention your strengths and abilities.

Conclude with a statement about your current situation:

"What I am looking for now is a clinical position that will provide me with new challenges and opportunities"

Practice makes perfect.

Practice with your script until you feel confident about what you want to emphasize in your statement. Your script
should help you stay on track, but you shouldn't memorize it -- you don't want to sound stiff and rehearsed. It should
sound natural and conversational.

Even if you are not asked this type of question to begin the interview, this preparation will help you focus on what you
have to offer. You will also find that you can use the information in this exercise to assist you in answering other
questions. The more you can talk about yourself and your experiences, the easier it will be on the day of the
interview.
Tips for Telephone Interviewing:
Have your application form & skills checklist in front of you.
You’ll almost certainly be asked about some of the information that appears on this document.

Make a cheat sheet.

Write down a few notes about the most critical points you want to make with your interviewer(s).
Are there certain skills and experiences you want to emphasize?
Do you have certain interests or passions you want your interviewer(s) to know about and understand?
Be sure these pieces of information appear on your cheat sheet. Then touch on them during the interview, even if
your only chance to do so is at the end of the session when the interviewer asks you if you have any questions or
anything to add.

Shower, groom and dress up (at least a little).

Odd advice? Perhaps. But focusing on your appearance, just as you would for a normal interview, will put you in the
right frame of mind from a psychological standpoint. You won’t do as well in your phone interview if you’re lying in
bed, for example, or if you’re draped over your couch in your pyjamas. It will help you focus if you are up, showered
and dressed!

Stand up or at least sit up straight at a table or desk.

Again, there’s a psychological, frame of mind aspect to consider here. But on a more tangible level, research has
shown that you project yourself better when you’re standing up, and you'll feel more knowledgeable and confident.
Remember the facility already has reviewed a copy of your work history, skills checklists and applicable credentials
before the interview.

Each call may not be the perfect time or place, but remember, a call is better than no call. Some of the phone
interviews will be scheduled in advance and allow you to be composed. Other interviews might be an inconvenience
and you will have to be extemporaneous.

Be organized with your thoughts and know what your resume says. If you are asked about your prior experience or
training, have a good handle of who you are and what you have done. Remember brevity is best, keep your
responses concise.

Program your answering machine or cell phone so the caller feels you are a serious candidate. This is not the time to
be too entertaining with your answering machine unless you are applying for a comedian position.

Have your calendar nearby in case the caller wants to schedule a phone interview with you. The phone interview may
take 10 minutes or an hour, so allow yourself enough time and make sure you will be in a quiet place for the call.

A recruiter might call you and ask if this is a good time to talk. If so, find a quiet place to sit and be with caller. The
call requires your complete attention. If it is not a good time for the interview, you can ask if there’s a time for you to
return the call. This might be agreeable, but be aware that some recruiters want to talk to you at their convenience
and may not want to call back. You have to decide if you’re up for it and be ready to “think on your feet.” Some work
environments have a more volatile pace or pressure cooker atmosphere. This could be a test to see if you are up for
the challenge.

If you have a phone interview scheduled using your cell phone, remember to have your phone battery charged. At
the beginning of the interview, ask the caller if your voice is clear.

Log the calls. Record who you spoke with, the date, and notes of the conversation.

Closing the interview

It is always important to have at least one question to ask at the end of the interview, even if you feel the person
conducting the interview has answered everything. So prepare five or six questions before the interview and have
them in front of you, this will show good preparation on your part. It is a chance for you to get the information you
need to help you make an informed decision about the position.

However, you should not ask where the answer is obvious or readily available, or when the topic has already been
thoroughly discussed in the interview.

Do not ask anything about salary or terms and conditions of the contract as the Clinical Manager who is interviewing
may not be aware of the details and we can answer any of these questions for you before or after the interview.

Here are a few suggestions:

What is the opportunity for ongoing education in the hospital?
What are your expectations of the person who is offered this position?
What qualities are you seeking in the person for this job?
When will you make your selection?

By preparing for the interview ahead of time you will feel more confident and present yourself well. There is no way
you can predict what the interviewer is going to ask you, but you can prepare what you want him or her to know
about you.

8. RESIGNING FROM A NURSING POSITION

First Things First

Check your personnel or employee handbook to see how much notice you need to give. This varies with each
employer and depends on your length of service and position.

Notify your immediate supervisor as soon as you make the decision to resign. It’s best to do so in person. Telephone
notice will suffice only if a face-to-face meeting is not possible. If neither is possible, notify the next-highest in
command or simply skip to the written notification phase below. This is the courteous and respectful way to get the
process started.

Don’t embarrass your supervisor by having him or her hear about your resignation from someone else. And don’t
play games.

Put It in Writing

Follow your verbal notice with a formal letter of resignation. Address the letter to your immediate supervisor. Send a
copy to your department director, if applicable, and the human resources office. Date the letter the same day as your
verbal resignation.

Word-process the letter on good stationery with a proper heading that includes your name and address. Use an
opening sentence that states your intent and last date of employment, such as “I am resigning my position as staff
nurse from the ED effective December 20, 2001.” Then state your reason for resigning in a general way, such as “I
have accepted a position that will better support my career goals” or “I have decided to pursue other opportunities
outside the hospital.” This is not the time or the place to criticize, complain, or seek revenge. Remember, your letter
of resignation will become part of your permanent employment record.

It’s always a good idea to add some friendly comments, such as “Thank you for the opportunities afforded me here. I
have learned a great deal at County General.” If you are leaving under less than ideal circumstances, you might
simply say, “Good luck in the future” or something else benign.

Don’t Burn Your Bridges

Give proper notice, and leave on good terms because you never know when you’ll need references r a
recommendation from your employer or supervisor. And you never know when you’ll encounter someone from that
facility when you apply for work at another one later on.

When making a decision to resign for whatever reason, resist the temptation to walk out without notice — or without
sufficient notice. Not only does it serve as a hurdle to overcome in future prospective employment situations, but it
leaves a bad final impression of you. It is also advisable to resist telling off your boss or making other disparaging
comments. Bury any animosity you may have, no matter how justified. Wipe the slate clean, and get a fresh start in
your new job. You’ll feel better about yourself in the long run.

Follow proper resignation etiquette and leave on good terms. That way, you can move forward with a clean
conscience and a clean employment record. Learning to resign with style will facilitate a smooth transition and a
bright future.

Informing your current employer of your resignation takes tact and discretion. If they inquire as to whom you new job
is with, it is best to tell them that you cannot disclose that information until your new employer announces it within
his/her own organization. The following sample letters are suitable correspondence to announce your resignation.  

   Sample Letter One

(Date)

Dear :

Please accept this letter as my formal resignation as (Title) for (Company) to become effective as of (Date). I have
accepted a position in (Location).  

I believe this position will offer me more challenge and opportunity for advancement as well as allow me to broaden
my own experience and knowledge.  

I want to take this opportunity to thank you for your time and efforts in my training and advancement during the past
(Time). The support and concern shown by you and the rest of the management team has been deeply
appreciated.  

I leave (Company) with no animosity or ill will and wish you and your company continued success.  

My decision is irrevocable and any counter offers extended by you and/or (Company) will be rejected.  

Sincerely,  

(Your Name)  

  Sample Letter Two

Dear _____________, 

This is to inform you that I have accepted a position with another firm. Therefore, I would like to offer my resignation
effective _________. 
I want to assure you of my gratitude for a rewarding professional association during my employment with (current
employer). 

This decision was not an easy one, and involved many days and hours of thoughtful consideration, particularly with
respect to my own plans for my future. Nevertheless, the decision is final. 

Please do not make this process more difficult than it need be by discussions of the reasons for my decision or
whether it can be changed. 

My main thoughts now are to work as hard as possible to wrap up my affairs here and turn over my responsibilities
as you direct. However, I would like to join my new firm as soon as possible. Therefore, if convenient, please notify
me if you wish to wave my two week notice and conclude my employment any sooner than _____________.

Sample Letter Three  

    Moving to another company

Dear

As per section ... of my contract of employment / employment handbook, I hereby give x weeks notice of
my intention to leave (company name).

I want to thank you for all that you have done for me in my employment here. Its been a pleasure working
with you and representing the company.

It is now time for me to move on and I have accepted a position with another firm. This decision was not
an easy one and took a lot of consideration. However, I am confident that this new role represents a
positive move towards fulfilling my career aims.

I wish the company continued success and once again, would like to thank you for allowing me to be a
part of your team.

If there is anything I can do in aiding a smooth transition of responsibilities, please let me know.

Yours sincerely
 

Sample Letter Four

Waiver of Notice Period

Dear

As per section ... of my contract of employment / employment handbook, I wish to give notice of my
intention to leave the company.

I have been very happy working here and found my work challenging and enjoyable. However, it is now
time for me to move on and I have accepted a position with another firm. This decision was not an easy
one and took a lot of consideration. I am confident that this new role represents a positive move towards
fulfilling my career aims.

I understand that my notice period is x weeks but I would like to join ...(new company name) as soon as
possible. Therefore, if possible, I would like to request that you waive this termination notice. Please let
me know if I can help a smooth transition of responsibilities.

Thank you for your help and guidance during my employment, and best wishes for the future.
 Yours sincerely

Learning Activities

Activity 1
Role playing. The teacher will act as the interviewer and you will be the interviewee. Dress appropriately according
to what you have learned and the teacher will give the scenario. It could be a one-on-one interview or a telephone
interview. Bring the things you need for the activity.(eg. Resume)