Documentation

Objective:
This module will help us understand documentation.

It’ll also help us understand the various documents that need to be filled after customer has agreed to sign up with us.

There are various modes through which payments can be accepted.

1. Upfront: Where the customer makes the entire/full payment at once.

2. Instalments: We accept a certain amount as advance payment at the time of signing the contract. This
amount can also be collected through online payment modes.

As a support to go digital, we should always prefer to collect advance or upfront payments through online modes.

The rest of the amount is collected through easy monthly instalments through the following methods:

• Electronic Clearing Service (ECS)/ National Automated Clearing House (NACH)

• Credit Card Standing Instructions (CCSI)

Monthly (Instalment)
Advance Payment Upfront Payment
Payment
CC Emi ECS / NACH CC Emi
Credit Card / Debit Credit Card / Debit
Online payment

card card
Net Banking Net Banking
UPI UPI
BHIM BHIM
CCSI
Wallets Wallets
NEFT NEFT
payment

Cash Cash
Offline

Cheque Cheque

Please Note: We do not promote cash payments. In case any client insists, you have to take permission from your Branch
Head / Manager.
 Payment by Credit card
When payment (Advance or Upfront) is collected by a CREDIT CARD please fill the below form.

Points to remember:

 Upfront amount to be filled numerically and in words.

 The contract id from the module (Pxxx).
 Customer’s name as it appears on the card.
 The card number.
 Card expiry date.
 Payment by Cash or Cheque
When the entire payment (Upfront) is made by CASH or CHEQUE fill the below form
 Instalment Payment Methods

Instalment payments can be made by using both CCSI and NACH.

Payment through Instalments – If any client wants to register with Justdial, he/she will be required to pay an ‘x amount
of money to JD which can be paid through easy monthly instalments.

We accept a certain amount as advance payment at the time of signing the contract. This amount can be collected through
online modes such as:

 NEFT
 Debit Card
 Credit Card
 JD Pay Link
 Cheque
 Wallets

As a support to go digital, we should always prefer to collect advance payment amounts or upfront payments through online
modes.

The rest of the amount is collected through easy monthly instalments through the following methods:

• Electronic Clearing Service (ECS)/ National Automated Clearing House (NACH)

• Credit Card Standing Instructions (CCSI)

Please Note: 1st ECS is debited as soon as the bank processes the mandate, which is usually within 14 days.
When the instalment payment is made by CREDIT CARD, fill the below form.

If the customer wants to make the payment instalments using a credit card then the following needs document needs to be
duly filled by the ME/CIC.

Points to remember:

 Instalment amount to be filled numerically and in words.

 Customer’s name as it appears on the card.
 The card number.
 Card expiry date.
When the instalment payment is made by CHEQUE, fill the below form.

In case the customer wishes to make the payment via cheque. The NACH mandate needs to be filled out.

The following sections need to be filled by the ME/CIC.

1. Date
2. Select appropriate account type
3. Bank account Number
4. Name of the issuing bank
5. IFSC Code or MICR Code
6. Amount in words
7. Amount in figures
8. From Date : Online Date (Date of Signup)
9. Customer Signature
10. Customer Name

Please Note: Once this document is filled it needs to be submitted to the accounts team and the customer needs to be
advised to ensure that funds are in the bank account at the time of the payments on a monthly basis.
Things to remember while filling the NACH form

1. 3 copies need to be filled out.

2. A cancelled cheque needs to be attached along with this form.
3. Fields that need to be filled out are as follows :-
a) UMRN, sponsor bank code, utility code, client id and Ref Id needs to be left BLANK.
b) The IFSC Code needs to be mentioned along with the MICR.
c) In the signature section the business owner's name would have to be written. In case there is a joint
holder, he needs to sign in the second section; the third section is for the stamp of the business.

Please note: This form after being duly filled needs to be handed over to the location Sales co-coordinator, who then
processes the same to the accounts team and then to the bill desk.

Please refer to the ‘Rejected Mandates’ section in the LHS of Geniolite in case you have any rejected mandates.

POINTS TO REMEMBER

1. Post-dated cheques should be avoided.

2. First attempt of payment should always be net banking, credit or debit card payment.

3. Timely submission of forms is very important.

4. Faster action from sales coordination and accounts team would also help in fastening the sales process.