LexisNexis Announces InterAction 6.

0 for Microsoft Outlook

Second Major Integration with Microsoft Applications Delivers

More Effective Business Development and Client Service

NEW YORK – August 24, 2010 – LexisNexis®, a leading global provider of content-enabled workflow
solutions, today announced InterAction® 6.0 for Microsoft Outlook at the 2010 International Legal
Technology Association’s annual meeting in Las Vegas. InterAction 6.0 software embeds features and
®
functions of InterAction , a leading Customer Relationship Management (CRM) application for
professional services, directly within Microsoft Outlook. Today’s announcement marks the company’s
second major collaboration with Microsoft this year and is part of a broader effort to deliver valuable
LexisNexis® tools and resources via popular Microsoft Office desktop applications.

InterAction 6.0 users will be able to view and access firm-wide InterAction content including contact
details, mutual connections, upcoming meetings, information updates and personal notes using only
Microsoft Outlook – making it easier for lawyers and other professional services firms to build stronger
client relationships and drive business development efforts as part of their natural workflow.

“By providing access to InterAction resources directly within Outlook, InterAction 6.0 will proactively equip
users with information to strengthen their relationships and drive greater participation in CRM efforts
across the law firm without requiring users to launch and learn a new application,” said Brad Sidwell, vice
president and general manager, LexisNexis.

InterAction is the award winning CRM solution preferred by 80 percent of the AmLaw 100 firms in the
U.S. To develop InterAction 6.0, LexisNexis involved more than one hundred law firm partners and
associates to understand how they use Outlook and to address their need for more efficient, timely and
effective client interaction.

"InterAction 6.0 for Microsoft Outlook represents the most recent achievement in our efforts to collaborate
more closely with our customers to create innovative tools that match the way they work,” said Mike
Walsh, CEO for LexisNexis U.S. Legal Markets. “Both InterAction 6.0 and Lexis for Microsoft Office,
which we launched earlier this year, integrate valuable legal content and services from LexisNexis and
other resources into the Microsoft Office desktop applications legal professionals use every day.”

How InterAction 6.0 Works

Users will have access to their firm’s InterAction CRM data directly within the e-mail, calendar and contact
functions inside Outlook. Key benefits include:
· Saves time. An InterAction toolbar will appear inside a new panel displayed within Outlook that
enables users to hover their mouse over a toolbar to surface contact information, identify mutual
 relationships, see upcoming meetings or activities, view organization or information changes and
browse notes summarizing previous interactions with any recipients of the e-mail. Because each
of these functions is performed within Outlook, users avoid the time consuming need to go back
and forth between Outlook and InterAction.
· Easy searching. The search field function enables users to quickly search for contact details
about clients and prospects shared by others across the firm without leaving one’s e-mail inbox.
· A more complete understanding of client interactions. The “Add Activities” feature allows
users to log contact “events” (emails, notes, calendar items etc.) directly from within Outlook to
the InterAction database where that information can be seen and accessed by colleagues via
their own Microsoft Outlook account. This feature gives others in the firm a more complete and
up-to-date understanding of firm-wide interactions with a given contact to ensure coordination of
efforts and help avoid potentially embarrassing situations.
· Valuable insights. When researching a contact, the “Mutual Connections” feature enables users
to see who among their firm already knows and has interacted with that contact before — all from
within Outlook. This gives the user valuable insight into who might be able to make an
introduction or provide additional background information on the contact.

InterAction 6.0 for Microsoft Outlook will launch in December 2010.

About LexisNexis
LexisNexis® (www.lexisnexis.com) is a leading global provider of content-enabled workflow solutions designed
specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and
® ®
academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member
of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more than 100
countries with 15,000 employees worldwide.

About LexisNexis InterAction

Since 1993, InterAction software has been a leading solution in legal and professional services markets to
consolidate company-wide contacts into one comprehensive database that seamlessly integrates with multiple
software programs, in particular Microsoft® Outlook®. In the U.S., InterAction software is preferred by 80 percent of
AmLaw 100 firms, making it an industry leader for relationship intelligence and CRM. Within the United Kingdom,
InterAction software is preferred by 51 of the top 100 U.K. law firms, according to Legal Technology Insider.
InterAction software transforms internal knowledge into relationship intelligence through a four-step process of
relationship discovery, relationship management, marketing automation, and knowledge delivery. Relationship
intelligence represents internal, proprietary knowledge inaccessible to the outside world which can be used to
uncover client needs to assist in new business development and to enhance client service. For more information, visit
www.lexisnexis.com/interaction.

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The names of actual companies and products mentioned herein may be the trademarks of their representative owners.

Media Contact:
John Michaels
LexisNexis
(202) 857-9121
john.michaels@lexisnexis.com