Professional Documents
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Moontaha
Moontaha
Moontaha
With the help of PWC,some steps were taken.More independent members were introduced to
the bank to make the consumers feel more in sync with the organization.This helped close the
gap between the consumers and the service providers.Basic bank previously failed miserably to
fill the provider gap number 3 ie the communication Gap.More external and internal Audits were
done, which would ensure the Transparency of the organization.Service Recovery would be a
huge deal for the organization.Since the trust was already lost.Basic Bank couldn’t ensure a
decent compensation to its consumers.
To top it all off, The Anti-Corruption Commission (ACC) has not been able to file chargesheet in
any of the three-and-a-half years worth of Tk 3,000 crore loan scam, despite conducting searches
and investigations for nine years.