ENA Operating Guide

PRELIMINARY - DRAFT COPY
Fri Jan 30 14:46:48 2009
Opteva® Enhanced Note Acceptor

(ENA) Operating Guide
TP-821336-001A PD 6545
February 2009
Fri Jan 30 14:46:48 2009
Document History
Document Number Date Remarks

TP-821336-001A 2/2009 Original edition
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ii
Copyright ©Diebold, Incorporated (2/2009) - All Rights Reserved
TP-821336-001A
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Contents
Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 Information in this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Section 2 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1 Prerequisite Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Enhanced Note Acceptor Module Maintenance Procedures . . . . . . . . . . . . . . . . . . 2-2
2.3.1 Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.3.2 Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.3.3 Turn Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.3.4 Customer Interface Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2.3.5 Escrow Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
2.3.6 Module Bin Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2.3.7 Vertical Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
2.3.8 Align Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
2.3.9 Validator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
2.3.10 Enhanced Note Acceptor Ready To Go LEDs . . . . . . . . . . . . . . . . . . . . . 2-17
2.3.11 Enhanced Note Acceptor Stacking Cassette Ready To Go LEDs . . . . . . . . . . . 2-20
2.3.12 Cleaning Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.3.13 Customer Interface Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.3.14 Turn Assembly Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.3.15 Align Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.3.16 Validator Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
2.3.17 Vertical Transport Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
2.4 ENA Stacking Cassette Module Maintenance Procedures . . . . . . . . . . . . . . . . . . . 2-30
2.4.1 Drive Train . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
2.4.2 Retract Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.4.3 Chest Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
2.5 Cassette Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.5.1 Removing the Stacking Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.5.2 Removing Media from a Stacking Cassette . . . . . . . . . . . . . . . . . . . . . . 2-35
2.5.3 Replacing a Stacking Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
2.5.4 Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Section 3 Supply Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Figures
Figure 1-1 Enhanced Note Acceptor (ENA) Module (00-104861-000A) . . . . . . . . . . . . . . . . . 1-2

Figure 2-1 ENA Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-2 Turn Assembly in Open Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-3 Jams in the Turn Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-4 Customer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Figure 2-5 Escrow Gate Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Figure 2-6 Unload Escrow Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-7 Module Bin Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Figure 2-8 Vertical Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
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Figures
Figure 2-9 Upper Align Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Figure 2-10 Validator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-11 Upper Transport Assembly CCA Ready To Go LEDs . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-12 ENA Stacking Cassette Main CCA Ready To Go LEDs . . . . . . . . . . . . . . . . . . . . 2-21
Figure 2-13 Customer Interface Sensor Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-14 Turn Transport Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-15 Align Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Figure 2-16 Validator Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 2-17 Vertical Transport Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Figure 2-18 Drive Train Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Figure 2-19 Retract Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Figure 2-20 Straight Transport Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Figure 2-21 Removing the Dual Module ENA Stacking Cassette . . . . . . . . . . . . . . . . . . . . . . 2-34
Figure 2-22 Removing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Figure 2-23 Convenience Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Figure 2-24 Secure Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Figure 2-25 Alignment Labels for the Dual Cassette Module . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Figure 2-26 Docking Pin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Figure 2-27 Cassette Stack Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Tables
Table 2-1 Enhanced Note Acceptor Upper Transport Assembly CCA LEDs . . . . . . . . . . . . . . . 2-19
Table 2-2 Enhanced Note Acceptor Stacking Cassette Main CCA Ready To Go LEDs . . . . . . . . 2-22
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Section 1
Introduction
1.1 Introduction
The Opteva® enhanced note acceptor (ENA) (Figure 1-1) is designed to accept
either a single bank note or stacks of bank notes in different orientations, then
identifies and validates them individually. The notes are held in escrow until
the transaction is complete. Notes are then moved to deposited note storage in
the terminal safe.
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1 Customer interface assembly

2 UDD takeaway assembly
3 Upper align assembly
4 Validator assembly
5 Turn assembly
6 Escrow assembly
7 Vertical transport assembly
Figure 1-1 Enhanced Note Acceptor (ENA) Module (00-104861-000A)
1.2 Information in this Manual
This manual provides specific servicing and maintenance procedures for the
ENA. For information on procedures and servicing other areas within the
terminal itself, refer to the appropriate terminal operating guide.
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1.3 Safety Precautions
Strictly observe the following safety precautions when performing maintenance

on the ENA. By following these precautions, you can reduce the risk of
equipment damage, severe personal injury, or death.
WARNING
You must observe the following precautions when servicing

the ENA to avoid risk of death, severe personal injury, or
equipment damage:
• Do not wear loose clothing or jewelry that can become

caught in the equipment.
• Use caution to prevent long hair from getting caught in

the equipment.
• Never insert screwdrivers, pens, or other instruments

into the equipment (unless you are expressly instructed to
do so in this document). Severe bodily injury, death from
electrical shock, or equipment damage can result.
The ENA may have any of the warning or caution labels shown below. Strictly
observe the following safety concerns to reduce the risk of severe personal
injury, or death.
Label Definition Safety Concern
An electrical shock hazard exists in the area

Electrical shock
of the label. Do not remove covers. Remove
hazard
power before servicing.
A personal injury can occur. Look for nearby

warning label (electrical shock, pinch point,
Warning or danger moving machinery, high temperature hazard)
or refer to the module or ATM operating
guide for the specific hazard.
An area that can pinch (or cut) you exists in

Pinch point the area of this label. Keep your hands and
fingers clear of pinch points.
Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism
Moving machinery
are present in the area of this label. Keep
hazard
clothing, hair, skin, and jewelry out of the
mechanism.
High temperatures that can cause pain or

High temperature
burns are present in the area of this label.
hazard
Do not touch until cooled.
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Section 2
Maintenance
2.1 Prerequisite Information
To perform the procedures described in this section, you must know:
• How to open the terminal (refer to the appropriate terminal operating guide
for this information).
• How to place the terminal in the appropriate mode to perform a particular

task (for additional information, refer to the documentation for your terminal
control software).
• How to remove power from (power down) the terminal (refer to the
appropriate terminal operating guide, as well as independent network and
software documentation, for this information).
• How to access and utilize the appropriate diagnostics.
• How to return the terminal to the appropriate mode for consumer operation
(for additional information, refer to the documentation for your terminal
control software).
2.2 General Maintenance
This section describes the following procedures for preventing undue wear and
equipment fault of the ENA:
• Enhanced note acceptor maintenance procedures (Section 2.3)

• ENA stacking cassette module maintenance procedures (Section 2.4)
• Cassette maintenance procedures (Section 2.5)
WARNING
The following precautions must be adhered to when servicing

the ENA to avoid risk of equipment damage or severe bodily
injury or death from electrical shock:
• Remove loose clothing or jewelry that can become

jammed in the equipment.
• Never jam screwdrivers, pens, or other instruments into

the ENA.
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2.3 Enhanced Note Acceptor Module Maintenance Procedures
This section describes the following procedures for maintaining the ENA:
• Clearing a jam (Section 2.3.2)

• Unload escrow (Section 2.3.5)
• Cleaning sensors (Section 2.3.12)
2.3.1 Touch Points
The ENA has numbered blue touch points to help access the subassemblies.
Labels for the touch points are cut into the metal (Figure 2-1).
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Item Cut in Label Touch Point

1 E6 Validator
2 E5 Upper align assembly
3 E2 Turn assembly
4 E3 Customer interface
5 E8 Module bin assembly
6 E1 Turn assembly latch
7 E4 Kickstand
8 E7 Vertical transport
9 Not labeled Unload escrow button
Figure 2-1 ENA Touch Points
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2.3.2 Clearing a Jam
The following seven areas of the ENA should be checked for media jams.
• Turn assembly (Section 2.3.3)

• Customer interface (Section 2.3.4)
• Escrow assembly (Section 2.3.5)
• Module bin assembly (Section 2.3.6)
• Transport assembly (Section 2.3.7)
• Upper align assembly (Section 2.3.8)
• Validator assembly (Section 2.3.9)
2.3.3 Turn Assembly
Perform the following steps to clear a jam in the turn assembly.
1. Release the turn assembly latch at touch point E1 and lift up the turn
assembly at touch point E2 (Figure 2-2).
2. Use the kick stand at touch point E4 to support the turn assembly while
the turn assembly is in the open position.
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WARNING
The turn assembly is very heavy. Make sure the turn

assembly is securely supported in the open position.
1 Turn assembly touch point E2

2 Turn assembly kick stand touch point E4
3 Turn assembly latch touch point E1
4 Paper path
Figure 2-2 Turn Assembly in Open Position
3. Look for jammed media in the paper path of the turn assembly (Figure 2-2
and Figure 2-3).
4. Check the belts (Figure 2-3) at the rear of the turn assembly for jammed
media.
5. Release the turn assembly kick stand and lower the turn assembly.
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WARNING

assembly is gently lowered into the closed position.
6. Secure the turn assembly latch.
1 Rear of turn assembly

2 Belts
Figure 2-3 Jams in the Turn Assembly
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2.3.4 Customer Interface Assembly
Perform the following steps to clear a jam at the customer interface.
1. Release the turn assembly latch at touch point E1 and lift up the turn
assembly at touch point E2 (Figure 2-2).
WARNING

2. Use the kick stand at touch point E4 to support the turn assembly while
the turn assembly is in the open position.
3. Lift the customer interface upper platen assembly at touch point E3

(Figure 2-4) and remove any jammed media that is present.
4. Check the customer interface push plates (Figure 2-4) underneath the
customer interface upper platen assembly and remove any media that is
present.
5. Close the customer interface upper platen assembly.
WARNING

6. Close the turn assembly.
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1 Turn assembly touch point E2

2 Customer interface push plates
3 Customer interface upper platen
4 Blue tab E3
5 Customer interface assembly
Figure 2-4 Customer Interface
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2.3.5 Escrow Assembly
Perform the following steps to clear a jam in the escrow assembly.
1. Slide the ENA module out of the terminal.
2. Open the turn assembly (Section 2.3.3).
WARNING

NOTE
Make sure the ENA module is fully extended out of

the terminal, otherwise the unload escrow button will
not operate.
3. Check for jams in the escrow gate assembly (Figure 2-5).
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1 Escrow gate assembly (underneath the

turn assembly)
Figure 2-5 Escrow Gate Assembly
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4. Press the unload escrow button (Figure 2-6).
5. Collect the media as it is presented.
6. Look at the escrow roll. Make sure the escrow roll is empty.
7. If there is any media jammed or media remaining that cannot be removed

or ejected using the unload escrow button, contact your Diebold service
representative.
8. Close the turn assembly (Section 2.3.3).
WARNING

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NOTE
Turn assembly removed for clarity.
1 Unload escrow button

2 Media comes out here
3 Secondary escrow gate
4 Escrow roll
Figure 2-6 Unload Escrow Button
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2.3.6 Module Bin Assembly
The module bin assembly collects counterfeit notes for countries other than the
United States. Counterfeit United States notes are returned to the customer
through the customer interface assembly. Perform the following steps to remove
media from the module bin assembly.
1. Unlock the module bin using the key (Figure 2-7).
2. Pull down the module bin door at touch point E8.
3. Remove the counterfeit notes from the bin.
4. Close and lock the bin door.
WARNING

6. Check for jammed media in the module bin gate (Figure 2-8)
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WARNING

1 Module bin lock

2 Module bin
3 Module bin door
4 Touch point E8
Figure 2-7 Module Bin Assembly
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2.3.7 Vertical Transport Assembly
Perform the following steps to clear a jam in the vertical transport assembly.
1. Squeeze the blue tab at touch point E7 and open the vertical transport
platen assembly (Figure 2-8).
2. Remove any jammed media in the paper path.
3. Check the vertical gate assembly for jammed media.
4. Close the vertical transport platen assembly.
1 Bin gate
2 Paper path
3 Blue tab E7
4 Vertical transport platen assembly
Figure 2-8 Vertical Transport Assembly
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2.3.8 Align Assembly
Perform the following steps to clear a jam in the align assembly.
1. Push back the blue align latch at touch point E5 and lift up the upper
align assembly (Figure 2-9).
2. Remove any jammed media in the paper path.
3. Close the upper align assembly.

2 Align latch at touch point E5
3 Paper path
Figure 2-9 Upper Align Assembly
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2.3.9 Validator Assembly
Perform the following steps to clear a jam in the validator assembly.
1. Use the blue tab at touch point E6 to unlatch and open the validator
assembly (Figure 2-10).
2. Check for jammed media in the paper path.
3. Close the validator assembly.
1 Blue tab E6
3 Check paper path
Figure 2-10 Validator Assembly
2.3.10 Enhanced Note Acceptor Ready To Go LEDs
While the ENA operates, the LEDs on the upper transport assembly CCA
illuminate in certain patterns, indicating the function or failure of the assembly.
Refer to Figure 2-11 and Table 2-1 for these specific LED locations and functions.
The green LEDS will be on and the remaining LEDs will be off if there are no
faults when the unit is operating. If the green LEDS are off and any of the other
LEDs go on, then either there is a note jam or there is a hardware problem. If
there is a hardware problem contact your Diebold service representative.
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Figure 2-11 Upper Transport Assembly CCA Ready To Go LEDs
2-18
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Table 2-1 Enhanced Note Acceptor Upper Transport Assembly CCA LEDs
Item LED Name Color Normal Not Normal Possible Error Function
State State
1 D13 ESC Left Ready Yellow --- --- One cassette is
To Go Warning[2] missing
One cassette is in
error
2 D7 ENA Left Ready Yellow --- --- Device is racked out
To Go warning[1] (default)
3 D5 ENA Left Ready Green --- --- No errors

To Go Good[1]
4 D10 ENA Left Ready Red --- --- Device state is not
To Go Bad[1] OK
Subassembly is
unlatched
Bin door open
ESC is not OK
5 D11 ESC Left Ready Green --- --- No errors
To Go Good[2]
6 D16 ESC Left Ready Red --- --- Cassette or bin
To Go Bad[2] states are not OK
Cassette carrier is
undocked
All cassettes
missing
Stacking cassette
retract bin door
open
7 D12 ESC Right Yellow --- --- One cassette is
Ready To Go missing
Warning[2]
One cassette is in
error
8 D15 ESC Right Red --- --- Cassette or bin
Ready To Go states are not OK
Bad[2]
Cassette carrier is
undocked
All cassettes
missing
Stacking cassette
retract bin door
open
9 D14 ESC RIght Green --- --- No errors
Ready To Go
Good[2]
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Table 2-1 Enhanced Note Acceptor Upper Transport Assembly CCA LEDs (continued)
Item LED Name Color Normal Not Normal Possible Error Function
State State
10 D6 ENA Right Yellow --- --- Device is racked out
Ready To Go (default)
Warning[1]
11 D9 ENA RIght Red --- --- Device state is not
Ready To Go OK
Bad[1]
Subassembly is
unlatched
Bin door open
ESC is not OK
12 D8 ENA Right Green --- --- No errors
Ready To Go
Good[1]
[1] ENA refers to ready to go LEDs for the enhanced note acceptor.
[2] ESC refers to ready to go LEDs for the enhanced stacking cassette.
2.3.11 Enhanced Note Acceptor Stacking Cassette Ready To Go LEDs
While the ENA stacking cassette operates, the LEDs illuminate in certain
patterns, indicating the function or failure of the device. Refer to Figure 2-12 and
Table 2-2 for these specific LED locations and functions.
The green LEDS will be on and the remaining LEDs will be off if there are no
faults when the unit is operating. If the green LEDS are off and any of the other
LEDs go on, then either there is a note jam or there is a hardware problem. If
there is a hardware problem contact your Diebold service representative.
2-20
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Figure 2-12 ENA Stacking Cassette Main CCA Ready To Go LEDs
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Table 2-2 Enhanced Note Acceptor Stacking Cassette Main CCA Ready To Go LEDs
Item LED Name Color Normal Not Function

State Normal
State
1 D80 Ready To Go Bad Red --- --- Both cassettes or bin states are not OK
Cassette carrier is undocked
All cassettes missing
Stacking cassette retract bin door open

2 D81 Ready To Go Good Green --- --- No errors
3 D82 Ready To Go Warning Yel- --- --- One cassette is missing
low
One cassette is in error
4 D31 Ready To Go Bad Red --- --- Both cassettes or bin states are not OK
Cassette carrier is undocked
All cassettes missing
Stacking cassette retract bin door open

5 D8 Ready To Go Warning Yel- --- --- One cassette is missing
low
One cassette is in error
6 D30 Ready To Go Good Green --- --- No errors
2.3.12 Cleaning Sensors
The sensors in the following five areas of the ENA module should be checked
and cleaned to remove dust and debris.
• Customer interface (Section 2.3.13)

• Turn assembly (Section 2.3.14)
• Upper align assembly (Section 2.3.15)
• Validator assembly (Section 2.3.16)
• Vertical transport assembly (Section 2.3.17)
To clean dust from the sensors, use Diebold dust remover spray
(00-050499-000C). The spray is available from DieboldDirect refer to Section 3.
2.3.13 Customer Interface Sensors
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WARNING

2. Lift the customer interface assembly at touch point E3 (Figure 2-13).
3. Locate the sensors (Figure 2-13).
4. Use Diebold dust remover spray in the sensor areas to remove dust.
5. Close the customer interface.
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WARNING

1 Sensor areas
2 Touch point E3
3 Customer interface push plates
Figure 2-13 Customer Interface Sensor Cleaning
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2.3.14 Turn Assembly Sensors
Perform the following steps to clean the turn assembly sensors.
1. Open the turn transport assembly (Section 2.3.3).
WARNING

2. Locate the 10 sensors on the turn transport (Figure 2-14).
3. Blow areas over the sensors with Diebold dust remover spray to remove
dust.
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WARNING

1 Sensors (10)
Figure 2-14 Turn Transport Sensors
2.3.15 Align Sensors
Perform the following steps to clean the align sensors.
1. Push back the blue handle at touch point E5 and lift up the upper align
2. Locate the upper align light pipe sensor.
3. Blow the area over the sensor with Diebold dust remover spray to remove
dust.
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4. Locate the eight sensor windows of the lower align assembly.
5. Blow the area over the sensors with Diebold dust remover spray to
remove dust (Figure 2-15).
6. Close the upper align assembly.

2 Sensor lens (8)
3 Blow this area with Diebold dust remover
spray to remove dust
4 Light pipe sensor
Figure 2-15 Align Sensors
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2.3.16 Validator Sensors
Perform the following steps to clean the validator sensors.
1. Use the blue tab at touch point E6 to unlatch and open the validator
assembly (Figure 2-16).
2. Clean the two sensors with lens cleaner wipes.
3. Close the validator assembly.
1 Touch point E6
3 Sensor lens
Figure 2-16 Validator Sensors
2.3.17 Vertical Transport Sensors
Perform the following steps to clean the vertical transport sensor.
1. Squeeze the blue tab at touch point E7 and open the vertical transport
2. Blow the area over the sensors with Diebold dust remover spray to
remove dust.
3. Close the vertical transport platen assembly
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1 Vertical transport
2 Touch point E7
3 Sensors
4 Blow this area with Diebold dust remover
spray to remove dust
Figure 2-17 Vertical Transport Sensors
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2.4 ENA Stacking Cassette Module Maintenance Procedures
Follow your institution's procedures when accessing the ATM safe for any
purpose, such as maintenance to be performed by the operator, and when
returning the terminal to full operation. You must be able to access the inside of
the safe to service the ENA stacking cassette.
2.4.1 Drive Train
Perform the following steps to clear jammed media from the drive train area.
1. To gain access to the stacking cassette module, push the bottom of the
blue release latch (Figure 2-21).
2. Pull the blue stacking cassette module handle to extend the slides to their
fully extended position.
3. Remove any stacking cassette(s) from the module (Section 2.5.1).
4. Rotate the drive train by turning the blue knob. Remove any jammed
media (Figure 2-18).
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1 Media
2 Drive train
3 Turn blue drive train knob
Figure 2-18 Drive Train Jam
5. Reinsert any stacking cassette(s) into the module (Section 2.5.3)
2.4.2 Retract Bin
Perform the following steps to remove media from the retract bin.
3. Remove any stacking cassette(s) from the module (Section 2.5.1).
4. Use the blue tab (Figure 2-19) to unlatch and open the retract bin door.
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5. Remove any media from the bin.
6. Close the retract bin door.
1 Retract bin
2 Retract bin door
3 Blue tab
Figure 2-19 Retract Bin
2.4.3 Chest Transport
Perform the following steps to clear jammed media from the chest transport.
2. Pull the blue stacking cassette module handle to extend the slides to
their fully extended position, to move the stacking cassette module out
of the chest.
3. Remove any jammed media from the chest transport (Figure 2-20).
4. Slide the stacking cassette module back into the chest, using the blue
handle.
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1 Media
2 Straight transport
3 Stacking cassette module
Figure 2-20 Straight Transport Jam
5. Slide out the enhanced note acceptor to clear any jammed notes from the
top of the chest transport.
2.5 Cassette Maintenance Procedures
2.5.1 Removing the Stacking Cassette
Perform the following steps to remove the stacking cassette.
3. Press the cassette release lever to undock the cassette from the stacking
cassette module frame. The green LED on the drive train will turn off
(Figure 2-21).
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1 Cassette handle (blue)

2 Green LED indicator
3 Cassette 1
4 Push bottom of blue release latch
5 Cassette release lever
6 Stacking cassette module handle
7 Dual stacking cassette module
8 Cassette 2
Figure 2-21 Removing the Dual Module ENA Stacking Cassette
4. Lift up the cassette by the blue handle to remove the cassette from the
module frame.
5. Move the cassette to a flat service or high security location for servicing.
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2.5.2 Removing Media from a Stacking Cassette
Perform the following steps to remove media from the stacking cassette.
1. To gain access to the stacking cassette module, push the blue release
latch (Figure 2-21).
3. Remove the stacking cassette from the module (Section 2.5.1).
4. Lay the cassette on a flat surface so that the door is horizontal

(Figure 2-22).
1 Media
2 Push plate
3 Release lever touch points on the push
plate
Figure 2-22 Removing Media
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5. Open the cassette door, depending on the type of cassette.
• Open the convenience cassette by rotating the lever mounted on the

cassette (Figure 2-23).
• Use a service key to open the secure cassette (Figure 2-24).
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NOTE
Convenience stacking cassette 2 (00-104990-000B) is only used in the dual stacking cassette module.
1 Convenience stacking cassette 1 5 Docking pin receptacle

(00-104990-000A)
2 Convenience stacking cassette 2 6 Transport coupling
(00-104990-000B)
3 Convenience stacking cassette knob 7 Stack wheel coupling
4 Push plate input gear 8 Rear of convenience stacking
cassette
Figure 2-23 Convenience Cassette
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NOTE
Secure stacking cassette 2 (00-104990-000D) is only used in the dual stacking cassette module.
1 Secure stacking cassette 1 (00-104990-000C) 5 Docking pin receptacle

2 Secure stacking cassette 2 (00-104990-000D) 6 Transport coupling
3 Cassette lock 7 Stack wheel coupling
4 Push plate input gear 8 Rear of secure stacking cassette
Figure 2-24 Secure Cassette
6. If necessary, squeeze the push plate at the blue touch points and lower the
push plate to the bottom of the cassette (Figure 2-22).
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7. Remove the media from the cassette.
8. Squeeze the release lever on the push plate at the blue touch points and
raise the push plate to the top of the cassette.
9. Close the cassette door, depending on the type of cassette.
• Close the convenience cassette by rotating the lever mounted on

the cassette.
• Use a service key to lock the secure cassette.
10. Reinsert the stacking cassette into the module (Section 2.5.3).
2.5.3 Replacing a Stacking Cassette
Perform the following steps to replace the stacking cassette.
1. Observe the label for loading the cassette. Align the color-coded labels
on the cassette with the corresponding color bars on the frame of the
module (Figure 2-25).
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1 Cassette handle (blue)

2 Cassette labels
3 Green LED indicator
4 Cassette 1
5 Module alignment label to match cassette 1 label
6 Cassette release lever
7 Stacking cassette module handle
8 Stacking cassette module
9 Module alignment label to match cassette 2 label
10 Cassette 2
Figure 2-25 Alignment Labels for the Dual Cassette Module
2. Insert the cassette into the frame until the docking pin mates with the
cassette and the cassette is firmly seated (Figure 2-26).
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WARNING
The stack wheel coupling intermittently rotates a few

degrees automatically whenever the module is not
docked and a cassette is not installed. The rotation
helps the cassette to dock more reliably. The stack
wheel coupling is moving part that can snag or pull
clothing, hair, skin, or jewelry into the mechanism.
Keep clothing, hair, skin, and jewelry out of the
coupling.
1 Docking pin
2 Stack wheel coupling
Figure 2-26 Docking Pin
3. The module generates four beep tones to indicate that the cassette is
correctly seated. The green LED will turn on.
4. Slide the stacking cassette module back into the chest. The terminal
generates four beep tones to indicate that the stacking cassette module
has been properly docked.
5. The terminal performs an auto-initialization routine to verify that the

stacking cassette module functions correctly.
2.5.4 Cassette
1. Remove the stacking cassette(s) from the module (Section 2.5.1).
2. Remove media from the stacking cassette if necessary (Section 2.5.2)
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3. Remove any jammed media from the cassette stack wheels (Figure 2-27).
1 Stacking cassette
2 Media
3 Cassette stack wheels
Figure 2-27 Cassette Stack Wheels
4. Reinsert the stacking cassette(s) into the module (Section 2.5.3).
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Section 3
Supply Sources
For best performance, you should only use supplies purchased from
DieboldDirect. Supplies and accessories are fully guaranteed.
• E-mail: supplies@diebold.com
• Web site: http://www.diebolddirect.com
• Fax: 1-330-899-5600
Telephone numbers for DieboldDirect are listed by country on the following

website: http://www.diebolddirect.com/contact-us.html.
3-1
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PRELIMINARY - DRAFT COPY

Fri Jan 30 14:46:48 2009

Opteva® Enhanced Note Acceptor

Document Number Date Remarks

Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Section 2 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Section 3 Supply Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Figure 1-1 Enhanced Note Acceptor (ENA) Module (00-104861-000A) . . . . . . . . . . . . . . . . . 1-2

Figure 2-9 Upper Align Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

1 Customer interface assembly

Figure 1-1 Enhanced Note Acceptor (ENA) Module (00-104861-000A)

1.2 Information in this Manual

1.3 Safety Precautions

Strictly observe the following safety precautions when performing maintenance

You must observe the following precautions when servicing

• Do not wear loose clothing or jewelry that can become

• Use caution to prevent long hair from getting caught in

• Never insert screwdrivers, pens, or other instruments

Label Definition Safety Concern

An electrical shock hazard exists in the area

A personal injury can occur. Look for nearby

An area that can pinch (or cut) you exists in

Moving parts that can snag or pull clothing,

High temperatures that can cause pain or

2.1 Prerequisite Information

To perform the procedures described in this section, you must know:

• How to place the terminal in the appropriate mode to perform a particular

• How to access and utilize the appropriate diagnostics.

2.2 General Maintenance

• Enhanced note acceptor maintenance procedures (Section 2.3)

The following precautions must be adhered to when servicing

• Remove loose clothing or jewelry that can become

• Never jam screwdrivers, pens, or other instruments into

2.3 Enhanced Note Acceptor Module Maintenance Procedures

• Clearing a jam (Section 2.3.2)

2.3.1 Touch Points

Item Cut in Label Touch Point

Figure 2-1 ENA Touch Points

2.3.2 Clearing a Jam

• Turn assembly (Section 2.3.3)

2.3.3 Turn Assembly

Perform the following steps to clear a jam in the turn assembly.

The turn assembly is very heavy. Make sure the turn

1 Turn assembly touch point E2

Figure 2-2 Turn Assembly in Open Position

The turn assembly is very heavy. Make sure the turn

6. Secure the turn assembly latch.

1 Rear of turn assembly

Figure 2-3 Jams in the Turn Assembly

2.3.4 Customer Interface Assembly

Perform the following steps to clear a jam at the customer interface.

The turn assembly is very heavy. Make sure the turn

3. Lift the customer interface upper platen assembly at touch point E3

5. Close the customer interface upper platen assembly.

The turn assembly is very heavy. Make sure the turn

6. Close the turn assembly.

1 Turn assembly touch point E2

Figure 2-4 Customer Interface

2.3.5 Escrow Assembly