Bian Firmansyah

P1337420617062
3a3 RKI / Nursing Leadership and Management

NURSING JOURNAL TABLE ANALYSIS

No Research The Year Research Research Design Results Research Research Implications
Title Researcher Objectives Strengths Weaknesse
s
1. Quality of Juliana Rev Assess the quality of cross-sectional study, mong the nursing Paper The study The study indicated that
nursing Santana de Lat nursing care, the involving 275 patients care assessed, extracted limitations high-quality nursing
care and Freitas, Ana Am patients' satisfaction hospitalized at a only two were from include the services demand
satisfaction Elisa Bauer Enfer and the correlation teaching hospital in the considered safe - master's use of an interventions based on
of patients de Camargo mage between both. Central-West of Brazil. hygiene and thesis instrument scientific studies, for the
attended at Silva, Ruth m. The data were physical comfort; "Evaluation elaborated in purpose of care
a teaching Minamisava, 2014 collected through the nutrition and of the quality different management, using the
hospital Ana Lúcia May- simultaneous hydration - while of nursing health following: the
Queiroz Jun; application of three the remainder care and system and establishment of
Bezerra, and 22(3): instruments. Next, they were classified as patient client indicators that permit
Maiana 454– were included in an poor. satisfaction contexts, outcome assessment;
Regina 460. electronic database Nevertheless, the in a teaching which may the commitment and
Gomes de doi: and analyzed in patients were hospital in have involvement of all
Sousa 10.15 function of the satisfied with the the Midwest influenced stakeholders in the
90/01 positivity, median value care received in region of the results continuous
04- and Spearman's the domains Brazil", found. As for improvement process;
1169. correlation coefficients. assessed: presented to the ISP, investment in personnel
3241. technical- Faculdade developed in development and team
2437 professional, de the United work; socialization of
confidence and Enfermagem States of information;
educational. This , America, encouragement of
can be justified by Universidade with nursing innovation and creativity
the weak to Federal de team and, in addition,
moderate Goiás, categories compliance with the
correlation that Goiânia, GO, and tasks expectations of workers
was observed Brazil. that differ and patients.
among these Supported from the
variables. by Conselho Brazilian, its
Nacional de structure
Desenvolvim needed
ento modification,
Científico e replacing the
Tecnológico term "The
(CNPq), nurse" by
process # "the nursing
135048/2011 team
-7 professional
s". In
addition, it is
highlighted
that this
study was
developed at
a single
hospital.
Therefore,
further
 research is
needed to
confirm the
results
regarding
the weak
correlation
between
nursing care
quality and
patient
satisfaction.
2. Patient Anita Nurs To evaluate patients’ The sample was Patients were Data were The results The results revealed
satisfaction Karacacorre Open. satisfaction with the composed of 635 more satisfied analysed revealed that that nurses should
with the sponding 2019 quality of nursing care patients discharged with the “Concern using SPSS nurses inform patients about
quality of author and Apr; and examine from a private hospital. and Caring by software should each application and
nursing Zehra Durna 6(2): associated factors. Data were collected Nurses” and less (IBM Corp. inform procedure and provide
care 535– using “Patient satisfied with the Released patients necessary explanations
545. Satisfaction with “Information You 2012. IBM about each about illness, diagnosis
Publis Nursing Care Quality Were Given.” SPSS application and treatment to ensure
hed Questionnaire” with a Patients (63.9%) Statistics for and patient satisfaction and
online total of 19 items, and a described nursing Windows, procedure the provision of high‐
2019 questionnaire designed care offered Version and provide quality nursing care.
Jan 4. to record socio‐ during 21.0; IBM necessary The results also
doi: demographic hospitalization as Corp, explanations showed that nurses
10.10 characteristics and excellent. Patients Armonk, NY, about illness, should provide care in a
02/no medical histories who were 18–35 USA). The diagnosis framework of respect,
p2.23 between January 1– years old, analysis and favour and courtesy
7 May 31, 2015. married, college included treatment to towards patients by
 or university descriptive ensure emphasizing the
graduates, treated statistics patient importance of
at the surgery and such as satisfaction communication.
obstetrics– frequencies, and the Besides these, the
gynaecology means, provision of patients were highly
units, and patients standard high‐quality satisfied with overall
who stated their deviations nursing care. quality of hospital care,
health as and The results nursing care and
excellent and percentages. also showed reported that they would
hospitalized once The that nurses recommend this
or at least five distribution should hospital to their families
times were more of the data provide care and friends.
satisfied with the was in a
nursing care. assessed framework of Nurse managers could
According to this using the respect, contribute to the quality
study, the nurses Single favour and service provision by
needed to show Sample courtesy evaluating the patient
greater amount of Kolmogorov towards satisfaction with nursing
interest to the –Smirnov patients by care for the
information‐giving test and as emphasizing development and
process. the the improvement of nursing
significance importance care based on patients’
values of expectations. Data
exceeded communicati obtained from this
0.05, on. Besides evaluation should be
parametric these, the considered in
tests were patients determining training
used in the were highly requirements for nurses
advanced‐ satisfied with and in‐service training
 level overall programs should be
analysis. quality of organized to develop
About the hospital nurses’ knowledge and
parametric care, nursing skills in care planning.
tests, t tests care and The PSNCQQ is
were reported that considered useful for
performed to they would nurse administrators in
analyse recommend improving nursing care.
independent this hospital The scale could allow
variables to their managers to determine
with two families and the attitudes of
categories, friends. individuals with whom
one‐way they work and those
ANOVAs whom they manage and
were exert some degree of
performed to control over employees’
analyse behaviour.
independent
variables
with more
than two
categories
and
Pearson’s
correlation
coefficients
were used to
analyse
relationships
 .
3. The Bowling A, Healt To assess the Narrative review, semi- These findings The National These findings have
measureme Rowe G, h literature on the structured exploratory have implications Institute for implications for
nt of Lambert N, Tech concept and study and surveys of for establishing Health establishing the quality
patients' Waddington nol measurement of GP patients and the quality of Research of health services and
expectation M, Mahtani Asses patients' expectations hospital outpatients health services Health informing their
s for health KR, Kenten s. for health care, and to immediately before and and informing Technology improvement.
care: a C, Howe A, 2012 develop and test a after their surgery/clinic their Assessment Awareness of the
review and Francis SA. Jul;16 measure of patients' visit to measure their improvement. programme patient's met and unmet
psychometri (30):i- expectations, using pre-visit expectations Awareness of the and the expectations should
c testing of xii, 1- adult patients in for their health care and patient's met and National Co- enable staff to
a measure 509. community, general their post-visit unmet ordinating understand the patient's
of patients' doi: practice and hospital experiences expectations Centre for perspective and
expectation 10.33 outpatient (expectations met and should enable Research improve
s. 10/ht departments in satisfaction with visit) staff to Methodology communication. This
a163 Greater London, (site specific). understand the (NCCRM). study examined the
00 Norwich and Essex, patient's perspective of the
UK. perspective and patient only; it is not
improve possible to examine the
communication. extent to which any
This study expectations might
examined the have been
perspective of the unrealistically too high
patient only; it is or too low. This is a
not possible to challenge for future
examine the research.
extent to which
any expectations
might have been
 unrealistically too
high or too low.
This is a
challenge for
future research.

Discussion:
Patient satisfaction is a concrete criterion for evaluation of health care and therefore quality of nursing care. It provides crucial
information for healthcare managers by providing important resources for processes such as those involved in measuring patients’ expectations
and satisfaction with nursing care quality, improving nursing service quality through identification of areas of failure and planning and
implementing necessary training. Evaluation of health care involves defining the objectives of care, monitoring healthcare inputs, measuring the
extent to which the expected outcomes have been achieved and assessing the extent of any unintended or harmful consequences of the
intervention.
Nurses should inform patients about each application and procedure and provide necessary explanations about illness, diagnosis and
treatment to ensure patient satisfaction and the provision of high‐quality nursing care. The results also showed that nurses should provide care
in a framework of respect, favour and courtesy towards patients by emphasizing the importance of communication. Besides these, the patients
were highly satisfied with overall quality of hospital care, nursing care and reported that they would recommend this hospital to their families
and friends.
Concerning the quality of the care provided by the nursing team according to the patient's perspective, it could be concluded that the
nursing care delivered at the institution is deficient and that the patients are highly satisfied with the nursing care they receive in all the domains
assessed. Nevertheless, a weak to moderate correlation was identified between the nursing care quality and the patients' satisfaction.
I think results reinforced the need to pay more attention to patient information provision and effective communication, which could
improve patient satisfaction. The multi-ethnic patients valued respect as an influential attribute in quality nursing care.
 REFERENCES

1. Freitas, Juliana Santana de, Ana Elisa Bauer de Camargo Silva, and friends.
2014. Quality of nursing care and satisfaction of patients attended at a teaching
hospital. Rev Lat Am Enfermagem. 22(3): 454–460.
2. Karacacorre, Anita and Zehra Durna. Patient satisfaction with the quality of
nursing care. 2019. Nurs Open. 6(2): 535–545.
3. Bowling A, Rowe G, Lambert N, and friends. The measurement of patients'
expectations for health care: a review and psychometric testing of a measure of
patients' expectations. Health Technol Assess. 16(30): i-xii.