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    Compromisos Diagnostico

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    Nelson Lizarazo
    The document appears to contain performance metrics for various commercial agents of an organization. It includes metrics such as calls attended, average handle time, calls per hour ratio, and percentages of various performance indicators. The document also includes compromise targets for some of the agents for metrics like percentage of valid calls and first call resolution.

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    Compromisos Diagnostico

    Uploaded by

    Nelson Lizarazo
    13 views26 pages
    The document appears to contain performance metrics for various commercial agents of an organization. It includes metrics such as calls attended, average handle time, calls per hour ratio, and percentages of various performance indicators. The document also includes compromise targets for some of the agents for metrics like percentage of valid calls and first call resolution.

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    COMPROMISOS DIAGNOSTICO.xlsx

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    The document appears to contain performance metrics for various commercial agents of an organization. It includes metrics such as calls attended, average handle time, calls per hour ratio, and percentages of various performance indicators. The document also includes compromise targets for some of the agents for metrics like percentage of valid calls and first call resolution.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    13 views26 pages

    Compromisos Diagnostico

    Uploaded by

    Nelson Lizarazo
    The document appears to contain performance metrics for various commercial agents of an organization. It includes metrics such as calls attended, average handle time, calls per hour ratio, and percentages of various performance indicators. The document also includes compromise targets for some of the agents for metrics like percentage of valid calls and first call resolution.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 26

    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%

    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MARGARETH JAQUELINE LOPEZ DE GOMEZ 291 531 3.07 13.75%


    JOSE MIGUEL CAMACHO URDANETA 358 434 3.98 12.57%
    FRANK JEREMY GUTIÉRREZ RODRÍGUEZ 348 461 3.84 9.20%
    CARLOS ALBERTO PEREZ PADILLA 317 490 3 11.36%
    MAYERLY ASTRID MORENO ALONSO 282 492 3.01 16.67%
    NELSON ANDRES LIZARAZO DURAN 252 582 2.65 9.13%
    YESSICA PAOLA MADRID VILLAMIZAR 323 500 3.09 13.31%
    YERLY NATALIA REYNA RODRÍGUEZ 192 598 2.13 11.46%
    VICTORIA GISSELA MATAJIRA MEZA 180 456 2.82 29.44%
    MARIA FERNANDA GONZALEZ ROJAS 311 530 3.27 13.18%
    MARIA ANGELICA MATAGIRA PEÑA 376 404 3.57 14.36%
    MARTHA VIVIANA FONSECA PADILLA 319 417 3.44 26.96%

    RESULTADO EQUIPO 3549 484 3.16 14.71%


    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    0.30% 82.76% 75.45% 0.00% 0.00%


    2.00% 61.05% 53.67% 0.00% 0.00%
    2.00% 69.83% 64.10% 0.57% 0.29%
    1.30% 91.43% 83.33% 1.26% 0.32%
    3.50% 77.78% 68.33% 0.35% 0.35%
    0.80% 78.57% 73.83% 1.19% 1.98%
    1.20% 84.69% 75.63% 0.62% 0.93%
    5.20% 69.35% 61.18% 1.04% 2.60%
    6.10% 57.78% 60.76% 0.00% 0.56%
    1.30% 74.92% 77.37% 0.00% 0.00%
    1.60% 58.40% 49.23% 0.53% 1.06%
    2.50% 69.59% 63.29% 0.94% 0.00%

    2.09% 73.13% 66.10% 0.54% 0.59%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MARTHA VIVIANA FONSECA PADILLA 319 417 3.44 26.96%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    2.50% 69.59% 63.29% 0.94% 0.00%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MARIA FERNANDA GONZALEZ ROJAS 311 530 3.27 13.18%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    1.30% 74.92% 77.37% 0.00% 0.00%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MARIA ANGELICA MATAGIRA PEÑA 376 404 3.57 14.36%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    1.60% 58.40% 49.23% 0.53% 1.06%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    VICTORIA GISSELA MATAJIRA MEZA 180 456 2.82 29.44%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    6.10% 57.78% 60.76% 0.00% 0.56%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    YERLY NATALIA REYNA RODRÍGUEZ 192 598 2.13 11.46%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    5.20% 69.35% 61.18% 1.04% 2.60%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    YESSICA PAOLA MADRID VILLAMIZAR 323 500 3.09 13.31%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    1.20% 84.69% 75.63% 0.62% 0.93%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    NELSON ANDRES LIZARAZO DURAN 252 582 2.65 9.13%


    COMPROMISO AL 25 500 4 6
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    0.80% 78.57% 73.83% 1.19% 1.98%

    0 80 75 2 2
    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MAYERLY ASTRID MORENO ALONSO 282 492 3.01 16.67%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    3.50% 77.78% 68.33% 0.35% 0.35%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    CARLOS ALBERTO PEREZ PADILLA 317 490 3 11.36%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    1.30% 91.43% 83.33% 1.26% 0.32%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    FRANK JEREMY GUTIÉRREZ RODRÍGUEZ 348 461 3.84 9.20%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    2.00% 69.83% 64.10% 0.57% 0.29%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    JOSE MIGUEL CAMACHO URDANETA 358 434 3.98 12.57%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    2.00% 61.05% 53.67% 0.00% 0.00%


    JDV:XIMENA MAYERLY SAAVEDRA ARDILA N/A <460 5 < 2%
    COMERCIAL ATENDIDAS TMO RATIO/HORA % COR AGTE

    MARGARETH JAQUELINE LOPEZ DE GOMEZ 291 531 3.07 13.75%


    COMPROMISO AL 25
    <5% < 5% <90% 75% 1.50% 3%
    % COR ATEND % EFEC BAF
    -20 SGD MES % INSA % VALIDAS % FCR TOTAL % EFEC REPOS

    0.30% 82.76% 75.45% 0.00% 0.00%

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