CK 2015 Shoppers' Q

CK 2015 Q FOR SHOPPER
Location: chowking calapan Time Arrived: 4:15 PM

Address: j luna st.cor. Sales st. calapan city Time Departed: 5:05 PM
Shopper's Name and No: Gilbert C Bonsol Total Bill: Php178.00
Shop Date: APRIL 15 2015 Level of Business: Light
Day of Week: Wednesday Encountered: NIE,PAULE,XYRIS
Weather Condition: Sunny Server Name: NIE
*THIS SECTION IS FOR SNC VALIDATOR ONLY. PLEASE DO NOT ANSWER THIS SHADED PART.
Store Code: 2014 Average: District: Area: Store Type: Restroom Evaluated:
How many times a month do you dine out? 2 TO 3 TIMES A WEEK
What particular fast food restaurant do you usually visit? MCDO, JOLIBEE, CHOWKING, GREENWICH
What restaurants do you view as this location's competition? MANG INASAL, JOLIBEE
What do you like best about our establishment on your visit?

Friendly and approachable crew, well serve of foods
What can the restaurant improve on based on your visit? Please list your suggestions for improvement, if any.
Fast service and additional crew.
I. Staff Timing and Cash Handling

Number of customers in line including you: 2
Number of staff helping customers: 1
Total number of POS at the counter: 3
Number of POS open: 1
Were you able to find a table immediately? No
Strongly Slightly
Agree Disagree Remarks:
Agree Agree
1 Was the wait to place your order reasonable?
P
Indicate the number of seconds it took from the time you reached the counter until the time you finished your order. 45 seconds
2 Meals arrived in a timely manner, from the time ordered.
Indicate the number of minutes it took from the time you ordered up to the time you received your complete meal. 9 minutes
3 Bill was correct with all items listed.

P
4 A receipt was issued and given to you without having to request it.
P
II. Service and Upselling
Strongly Slightly
Agree Agree
1 Employee greeted me in a friendly manner.
P
2 Employee made a good eye contact with me.

P
3 After I placed order, employee asked if I would like a combo meal, or employee suggested other
products. P
4 Staff was polite, courteous and well-mannered at all times.

P
5 Crew was helpful and accommodating.

P
6 Staff were well-groomed and neat in appearance, wearing correct uniform.

P
7 Manager was visible and interacting with customers.

P
8 Staff offered a genuine thanks or closing statement.

P
9 All products ordered were available.

P
PROPRIETARY AND CONFIDENTIAL- not to be copied, disseminated or used for any purpose except with the consent of Shop'N04/25/2020
Chek Phils. Page 1
III. Food Quality
What was the first core product you ordered? ASADO SIOPAO
Please rate the following for the first core product you ordered: Excellent Good Average Poor Remarks:
1 The food was visually appetizing and presented neatly.
P
2 The food temperature of the food was just right.

P
3 The food served was of the right texture and well-cooked.

P
4 The food tasted excellent.

P
Give detailed feedback on food.
What was the second core product you ordered? WANTON MAMI
Please rate the following for the second core product you ordered: Excellent Good Average Poor Remarks:
P

P

P

P
What non-core product did you order? CHICKEN
Please rate the following for the non-core product you ordered: Excellent Good Average Poor Remarks:
P

P

P

P
IV. Cleanliness and Condition
Strongly Slightly
Agree Agree
1 The outside of the establishment was clean and well kept. The establishment was near at the market and there are many side
P vendors.
2 The counter area was clean and well maintained.

P
3 The dining area was clean and well maintained There are many vacant tables but the left over food of the other tables
(pest-free, no off-smell, comfortable dining temperature). P were not yet cleaned.
4 The chair was comfortable to sit on and the table was stable.
P
5 The restroom/wash area was clean and convenient to use (no off-smell). The Comfort room has a foul smell and some tissue are in the floor. It was
P a common CR
Please give your overall comment on the store's cleanliness.
Chek Phils. Page 2
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V. Overall Impression
Strongly Slightly
Agree Agree
1 Problems I had (if any) were resolved to my satisfaction.
P
2 Overall, I felt welcomed like my business was appreciated.

P
3 Overall I liked the atmosphere of this restaurant.

P
4 Overall I was impressed with the service. I waited to long until my order was finished.
P
5 In terms of overall experience on Food, Service, Cleanliness and Condition, this establishment is better Improve the service of the crew.
than its competition. P
6 Overall atmosphere was of a smoothly running restaurant.

P
Non-Rated Parameters
YES NO Remarks:
1 Food is good value for money?
P
2 Based on your experience during your visit, will you return to this store?
P
NPS Rating
> Based on your visit today, what is the chance that you would recommend this store to your relatives Their food is great. You will not regret the money you spent.
and friends?
Rate on a scale of 1-10 and please explain why.
Extremely up to likely to recommend Extremely up to most unlikely to recommend

10 - Extremely likely to recommend 7 - Likely to recommend 4 - Most unlikely to recommend
9 - Strongly likely to recommend 6 - Neither likely or unlikely to recommend 3 - Unlike to recommend
8 - Most likely to recommend 5 - Neither like or unlikely to recommend 2 - Strongly unlikely to recommend
✘
1 - Extremely unlikely to recommend
0 - Not at all likely to recommend
Chek Phils. Page 4

CK 2015 Shoppers' Q

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CK 2015 Q FOR SHOPPER

Location: chowking calapan Time Arrived: 4:15 PM

How many times a month do you dine out? 2 TO 3 TIMES A WEEK

What do you like best about our establishment on your visit?

I. Staff Timing and Cash Handling

2 Meals arrived in a timely manner, from the time ordered.

3 Bill was correct with all items listed.

II. Service and Upselling

2 Employee made a good eye contact with me.

4 Staff was polite, courteous and well-mannered at all times.

5 Crew was helpful and accommodating.

6 Staff were well-groomed and neat in appearance, wearing correct uniform.

7 Manager was visible and interacting with customers.

8 Staff offered a genuine thanks or closing statement.

9 All products ordered were available.

III. Food Quality

2 The food temperature of the food was just right.

3 The food served was of the right texture and well-cooked.

4 The food tasted excellent.

Give detailed feedback on food.

6 The food temperature of the food was just right.

7 The food served was of the right texture and well-cooked.

8 The food tasted excellent.

Give detailed feedback on food.

What non-core product did you order? CHICKEN

10 The food temperature of the food was just right.

11 The food served was of the right texture and well-cooked.

12 The food tasted excellent.

Give detailed feedback on food.

IV. Cleanliness and Condition

2 The counter area was clean and well maintained.

Please give your overall comment on the store's cleanliness.

2 Overall, I felt welcomed like my business was appreciated.

3 Overall I liked the atmosphere of this restaurant.

6 Overall atmosphere was of a smoothly running restaurant.

Extremely up to likely to recommend Extremely up to most unlikely to recommend

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