Troubleshooting: Fully Automated Urine Chemistry Analyzer

Fully Automated Urine Chemistry Analyzer
UC-3500
Troubleshooting
Read this manual when you encounter a problem, and to perform instrument maintenance.
The explanations in this manual assume that you have already read “General Information”.
The following manuals are provided as Instructions for Use:

• General Information
• Basic Operation
• Troubleshooting
Code No. AW390186

PRINTED IN JAPAN
Date of Last Revision: 09/2019
© SYSMEX CORPORATION 2015-2019 Software Version: Ver.1 onwards
Revision History
Revision History
05/2016
Initial issue
Software version: V0.49
08/2016
Software version: Ver.1
03/2017
06/2017
10/2017
12/2017
05/2018
09/2019
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UC-3500 Troubleshooting
Revision History
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Table of Contents
Table of Contents
Revision History 3
Chapter 1 Troubleshooting 7
1.1 Types of errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Analysis error code list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.3 Trouble messages and remedial actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.4 Warning message and remedial actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.5 Causes of errors and remedial actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.6 Remedial actions against U-RDU failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2 Maintenance 23
2.1 List of maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2 [MAINTENANCE] screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.3 Maintenance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.4 Cleaning the dripping nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.5 Cleaning the waste duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.6 Inspecting/cleaning the test strip holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.7 Disposing of analyzed test strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.8 Disposing of waste solution in the waste bottle . . . . . . . . . . . . . . . . . . . . . . . . 32
2.9 Cleaning the washing solution bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.10 Inspecting around the test strip reaction line . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.11 Specific gravity calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.12 Replenishing test strips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.13 Replenishing washing solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.14 Disposing of waste solution in the waste bottle . . . . . . . . . . . . . . . . . . . . . . . . 46
2.15 Disposing of analyzed test strips in the dust box . . . . . . . . . . . . . . . . . . . . . . . 48
2.16 Replacing the printer paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
2.17 Replacing the fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2.18 Managing for long term non-use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2.19 Maintenance inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Index 55
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Table of Contents
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Chapter 1 Troubleshooting
1.1 Types of errors

This section explains the types of errors displayed in the instrument.
● Analyzer
Analysis error code
Indicates that abnormalities occurred during analysis.
(➤P.8 “1.2 Analysis error code list”)
Trouble message
Indicates that abnormalities of functions occurred regardless of whether or not its during analysis. When an
analysis is being performed, the analysis stops immediately.
(➤P.12 “1.3 Trouble messages and remedial actions”)
Warning message
Indicates that analysis cannot start or continue due to the lack of test strip or washing solution, or that analysis
results could not be output to external media or the host computer.
(➤P.14 “1.4 Warning message and remedial actions”)
● Sampler section
Indicates an error number on the error display LED on the sampler section if an error occurs in the sampler
section.
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1.2 Analysis error code list

When an abnormality occurs during analysis, an error mark is added to the analysis result.
Analysis abnormalities
Error contents
Actions
Code Description Detailed information*
1100 Mechanical Trouble <a, 1> Remove racks from the sampler section
and restart the instrument.
<b, 1> Check if the reflection measurement
section moves back and forth during
analysis.
2200 Bad Sampling <a, 1, 2, 3> • Check the amount of sample (1 to 10
mL).
• Remove excessive foam on the
sample liquid surface.
• Check if the sample conductivity is
enough.
• Check if the dripping nozzle touches
the sample tubes during sample
aspiration.
<b, 1, 2> Check if the caps remain attached to the
sample tubes.
AA00 Nozzle Clogging <a, 1, 2> • Check if the viscosity of the sample is
too high.
• Centrifuge the sample.
BB00 Test Strip Edge <a, 1, 2, 3, 4> • Check if the number of test strip in the
Detection Error test strip receptacle does not exceed
<b, 1, 2, 3, 4> 100.
• Check if the desiccant was not
<c, 1, 2, 3, 4> inserted with the test strips.
• Loosen the test strip to prevent it from
popping up.
<d, 1> Check if the test strip holder is dirty.
EE00 Sampling Request <a> Check the connection with the carrier
Not Received system.
* It is not displayed on the touch panel, but displayed when outputting.
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Test strip
Error contents
Actions
4020 Foreign Object on <a, 1, 2, 3> Check if test strip is around the test strip
Internal Standards <b, 1, 2, 3, 4, 5> reaction line.
(➤P.33 “Chapter 2: 2.10 Inspecting
<c, 1, 2, 3>
around the test strip reaction line”)
<d, 1, 2, 3, 4, 5>
<e, 1, 2, 3, 4>
<f, 1, 2>
<g, 1, 2>
<h, 1, 2>
5010 Test Strip Position <a> • Check if the test strip holder is dirty.
Inappropriate <b, 1, 2> (➤P.29 “Chapter 2: 2.6 Inspecting/
cleaning the test strip holder”)
<c, 1>
• Check if test strip is around the test
5020 No Test Strip in Test <a, 1, 2, 3>
strip reaction line.
Strip Holder
(➤P.33 “Chapter 2: 2.10 Inspecting
5030 Insufficient Light <a, 1, 2, 3> around the test strip reaction line”)
Quantity (base is
insufficient)
5040 Cannot Find Test <a, 1, 2, 3>
Strip Edge
6010 Too Narrow Pitch <a, 1, 2, 3, 4> • Check if test strip other than specified
Between Pads <b, 1, 2, 3, 4> is used.
• Check if foreign objects are adhered
6020 Too Wide Test Strip <a, 1, 2>
to the test strip.
Edge Opening
• Check if the test strip holder is dirty.
6030 Too Wide Pitch <a, 1, 2>
Between Pads
6040 Reversed Test Strip <a, 1> Check the orientation of the test strip in
the test strip receptacle.
6050 Test Strip Type <a, 1, 2, 3, 4> Check if the type is correct.
Differs from
Specified (dropping
near the final pad)
7010 Cannot Find Pad <a, 1, 2, 3> Check if the LED on the reflective
photometry unit is lit.
7020 Test Strip Type <a, 1, 2, 3, 4> Check if the registered test strip type
Differs from <b, 1, 2, 3, 4> and the test strip type in the test strip
Specified receptacle match.
<c, 1, 2, 3, 4>
<d, 1, 2>
<e, 1, 2>
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Error contents
Actions
7030 Test Strip Set <a, 1, 2, 3, 4, 5> Check the orientation of the test strip in
Backwards the test strip receptacle.
7050 Cannot Find Line <a, 1, 2> Check if test strip other than specified is
Mark used.
8010 Dropping Failure <a, 1, 2, 3, 4> Check if there is fluid leakage or cracks
(insufficient supply) <b, 1, 2, 3, 4> in tubes.
8030 Dropping Failure <a, 1>

(uneven color
development on pad)
8040 Dragging viscous <a, 1, 2, 3, 4, 5, 6> • Check if the sample has high viscosity.
sample • Check if test strip fibers are adhered
between the pads of test strips.
Flow cell
Error contents
Actions
0301 Insufficient R Light None Remove racks from the sampler section
0302 Insufficient G Light None and restart the instrument.
0303 Insufficient B Light None

0304 Insufficient IR Light None
0305 Color Tone None • Check if there is sufficient washing
Calculation solution.
Error • Check the amount of sample (1 to 10
mL).
0401 Insufficient SG Light None
• Remove excessive foam on the
sample liquid surface.
• Check if the sample conductivity is
0402 Insufficient SG Liquid None enough.
• Check if the sample is special
(containing medicine or contrast
media).
0403 SG Calculation None Perform specific gravity calibration.
Error (➤P.34 “Chapter 2: 2.11 Specific
gravity calibration”)
0501 Insufficient Blank None Check if there is sufficient washing
Light solution.
0502 Insufficient Blank None
Liquid
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Other
Error contents
Actions
00BB Barcode Read <a> Check the barcode label
Error (orientation, type, digits, dirt, blood
<b, 1>
stained, blurred or insufficient label
adhesion).
00CC Order Error <a> Check if data transmission from the host
computer takes too much time.
<b, 1> • Check if the communication cable is
connected properly.
• Check if there are abnormalities in the
host computer program.
<c> Check if the ID whose order is registered
by the host computer and the barcode
label match.
<d> Check if the test strip type (case,
number of spaces) registered by the
host computer is correct. (case, number
of spaces)
<e, 1> Match the test strip type registered by
the host computer and the test strips
used.
<f> Check if there are abnormalities in the
host computer program.
00DD Test Strip Expiration Check if test strip that has expired is
Error being used.
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1.3 Trouble messages and remedial actions

When an error occurs on the functions of the instrument, a trouble message is displayed and analysis is stopped.
When an error occurs, record the message and store the printed information from the built-in printer.
If a similar error occurs after resolving the initial error and restarting the instrument, please give the message and
printed information from the built-in printer to your local Sysmex service representative.
Note:
Trouble message will be output to the built-in printer during abnormalities even if [REAL-TIME OUTPUT] is
set to [NO] on the [INT.PRINTER PARAMETER] screen.
Trouble contents
Check and remedial actions
Message Detailed information*
PROGRAM ERROR <a, 1> Check the surrounding environment (noise,
<b> unstable power, etc.).
<c, 1, 2>
MOTOR CONTROLLER <a, 1, 2>
<b, 1, 2, 3>
FILE SYSTEM <a, 1, 2, 3>
<b, 1>
SROM ERROR <a, 1, 2>
<b, 1, 2, 3>
LAMP LEVEL <a, 1, 2> Check if the LED on the reflective photometry
unit is lit.
IMAGE CAPTURE CIRCUIT <a, 1> Remove racks from the sampler section and
<b, 1> restart the instrument.
<c, 1, 2>
<d>
<e>
<f, 1, 2>
CHAIN CONVEYER <a, 1> Check if there are any foreign objects around
the test strip reaction line or something
<b, 1>
hindering carriage.
<c, 1>
PICKUP S MOTOR <a, 1> Remove racks from the sampler section and
PICKUP Y MOTOR <a, 1>

<b, 1>
PICKUP R MOTOR <a, 1>
BOTTLE EXCHANGE <a to b, 1> Check if the test strip receptacle and the bottle
MOTOR rack are set properly.
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Trouble contents
Check and remedial actions
Message Detailed information*
PICKUP PRESSURE <a, 1, 2> Remove racks from the sampler section and
PICKUP FACE SENSOR <a, 1, 2, 3, 4> restart the instrument.
SAMPLER X MOTOR <a, 1>

<b, 1>
<c, 1, 2>
SAMPLER Y MOTOR <a to r, 1>
SAMPLER PUMP MOTOR <a to k, 1>
PRINTER ERROR <a>
<b, 1>
<c, 1>
<d, 1>
<e>
SAMPLER PRESSURE <a, 1, 2, 3> Execute [PRIME WASH] on the
[MAINTENANCE] screen and check if the rinse
water flows into the waste bottle.
FLOW-CELL OVERFLOW <a, 1, 2, 3> Check if the tube is detached, bent, or clogged.
IMAGE SCANNING MOTOR <a, 1> Remove racks from the sampler section and
FLOW-CELL SHORT <a, 1, 2> Check if there is fluid leakage or cracks in

<b, 1, 2> tubes.
MOTOR DRIVER <a, 1, 2, 3, 4> Remove racks from the sampler section and
<b, 1, 2, 3, 4> restart the instrument.
TOUCH PANEL <a, 1> Remove racks from the sampler section and
restart the instrument.
<b> • Check if there are foreign objects on the
touch panel.
• Restart without touching the touch panel.
CAPACITY SHORTAGE <a> Remove racks from the sampler section and
STRIP EDGE SENSOR <a, 1, 2> Remove racks from the sampler section and
<b, 1, 2> Check if there are foreign objects under the test
strip edge detection sensor.
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1.4 Warning message and remedial actions

When analysis cannot start or continue due to the lack of test strips, washing solution or another error, a warning
message is displayed.
When a warning message is displayed, check and take remedial actions according to the table below.
Message Actions
<<TEST STRIP EMPTY>> Replenish test strips.
PLEASE RELOAD AND PRESS [ENTER]. (➤P.37 “Chapter 2: 2.12 Replenishing test strips”)
<<WASHING SOLUTION EMPTY>> Prepare the washing solution for replenishment.
DON'T REFILL THE BUFFER TANK (➤P.44 “Chapter 2: 2.13 Replenishing washing solution”)
YET.
PLEASE PRESS [ENTER].
<<WASHING SOLUTION EMPTY>> Replenish the washing solution while keeping the message displayed.
PLEASE REFILL AND PRESS (➤P.44 “Chapter 2: 2.13 Replenishing washing solution”)
[ENTER].
<<WASTE SOLUTION FULL>> Wait (15 to 60 seconds) until disposal is enabled.
DON'T REMOVE THE WASTE (➤P.46 “Chapter 2: 2.14 Disposing of waste solution in the waste
SOLUTION YET. bottle”)
<<WASTE SOLUTION FULL>> Dispose of the waste bottle contents while keeping the message
PLEASE REMOVE THE WASTE displayed.
SOLUTION AND PRESS [ENTER]. (➤P.46 “Chapter 2: 2.14 Disposing of waste solution in the waste
bottle”)
<<NO RACK>> • Place the sample rack in the right sampler pool.
PLEASE SET THE SAMPLE RACK • Ensure that the grooves on the bottom right of the sample rack
AND PRESS [ENTER]. match the rails on the right side of the right sampler pool.
(➤Basic Operation “Chapter 3: 3.3 Preparing samples”)
<<NO TEST STRIP BOTTLE>> Place the test strip receptacle containing test strips used for analysis.
PLEASE SET THE TEST STRIP (➤P.37 “Chapter 2: 2.12 Replenishing test strips”)
BOTTLE AND PRESS [ENTER].
<<STRIPS NOT SPECIFIED>> Set the type of test strip for preferential use when using 2 or more
PLEASE SPECIFY THE TEST STRIP types of test strip.
TO BE USED AND PRESS [ENTER]. (➤P.41 “Chapter 2: 2.12.3 Setting test strip for priority use”)
<<CALIBRATION ERROR>> Arrange the sample tubes with specific gravity correction fluid in the
NO SAMPLE TUBE. sample rack from the left without spaces.
PLEASE PRESS [ENTER]. (➤P.34 “Chapter 2: 2.11 Specific gravity calibration”)
<<CALIBRATION ERROR>> Put 10 mL of the specific gravity correction fluid in the sample tube.
NO CALIBRATION BUFFER. (➤P.34 “Chapter 2: 2.11 Specific gravity calibration”)
<<CALIBRATION ERROR>> Clean the dripping nozzles.
CALIB. BUFFER CANNOT BE (➤P.26 “Chapter 2: 2.4 Cleaning the dripping nozzle”)
SUCKED OUT.
<<CALIBRATION ERROR>> Please contact the Service Department of your local Sysmex service
LIQUID OR LIGHT IS INSUFFICIENT. representative.
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Message Actions
<<CALIBRATION ERROR>> Line up the specific gravity correction fluid in order of L/M/H gravities.
MEASURED VALUE INCONSISTENT (➤P.34 “Chapter 2: 2.11 Specific gravity calibration”)
WITH THE STANDARD.
<<CELL BLANK>> • Check if the washing solution tube is filled with washing solution.
[YES]:ABORT • Check if there is solution leakage or cracks in the washing solution
[NO]:IGNORE tube.
THE SAME ERROR HAPPENED Refer to the analysis error code list and take appropriate remedial
REPEATEDLY FOR 5 TIMES. actions.
PLEASE RESOLVE THE PROBLEM (➤P.8 “1.2 Analysis error code list”)
AND PRESS [ENTER].
<<MEASURING>>
PLEASE CHECK MEASUREMENT
RESULT.
<<WRITE IN FAILURE>> • Check if it is not write-protected.
PLEASE VERIFY THE EXTERNAL • Check if the capacity is full.
MEDIA WITH THE PERSONAL
COMPUTER.
<<ONLINE ERROR>> Please contact the Service Department of your local Sysmex service
AFTER RECEIVING [NAK], representative.
EXCEEDED THE NUMBER OF
RETRANSMISSIONS.
<<ONLINE ERROR>>
AFTER RECEIVING OTHER THAN
[ACK] OR [NAK], EXCEEDED THE
NUMBER OF RETRANSMISSIONS.
<<ONLINE ERROR>>
HOST IS NOT RESPONDING.
CLOSE COVER OF THE BOTTLE Close the bottle cover.
EXCHANGE PORT.
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1.5 Causes of errors and remedial actions

Refer to the causes and actions below and take appropriate action.
Take the remedial action in order from case 1 if there are multiple possible causes.
If you cannot solve the problem after the remedial actions, or encounter troubles not listed here, contact your local
Sysmex service representative.
Risk of infection
• Be sure to wear adequate personal protective equipment, such as protective gloves, a protective mask,
protective eyewear, and a lab coat when taking remedial actions for errors. Wash your hands with
antiseptic solution after completing the task.
There is a risk of infection by pathogens or other contaminants.
• Take appropriate care in handling samples. In the event that an infectious material gets in the eyes or an
open wound, rinse with large amounts of water and seek immediate medical attention.
Display
The display does not change after touching a touch panel item
Probable cause Actions
Case 1: Remove the object from the touch panel.
An object is on the touch panel.
Case 2: Clean the touch panel.
The touch panel is dirty.
The display visibility is low

The screen brightness is inappropriate. Adjust the brightness on the [SYSTEM SETTINGS]
screen.
(➤Basic Operation “Chapter 5: 5.2 System settings”)
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Analysis
The analysis result is wrong
Case 1: Check if the test strip type is specified for the
The test strip used is inappropriate. instrument.
(➤General Information “Chapter 6: Supplies and
Accessories”)
Case 2: Check if the registered test strip type and the set test
The test strip type is not set properly. strip type in the test strip container match.
When 2 or more test strips are used, make sure to set
the priority test strip.
(➤P.41 “Chapter 2: 2.12.3 Setting test strip for priority
use”)
Case 3: Set the [NO.] or [#.] series for normal analysis.
The settings of measurement series are inappropriate.
There are strange noises during analysis

Case 1: Check the usage environment.
The usage environment is inappropriate. Install the instrument in a level and stable location.
Case 2: Turn the instrument off, and check the instrument in
Foreign objects have gotten inside the instrument. accordance with the maintenance steps.
(➤P.23 “Chapter 2 Maintenance”)
Print and output

The analysis results are not printed
Case 1: Check the printer paper and set it correctly.
The printer paper is not set correctly.
Case 2: Set the printer paper, then touch [NO PAPER] to see if
[NO PAPER] is displayed on the touch panel. the display changes to [PAPER FEED].
Case 3: Close the printer cover until it clicks.
The printer cover is not closed.
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The print is difficult to see

Case 1: Check the printer paper and set it correctly.
The printer paper is not set correctly.
Case 2: If the specified printer paper is not used, it may cause
The used printer paper is inappropriate. deterioration in printing or malfunctions of the printer.
For specified paper, please contact the Service
Department of your local Sysmex service
representative.
It does not output to external devices

Case 1: Check the connection status.
Connections with external devices are inappropriate. For details on connections, please contact the Service
Department of your local Sysmex service
representative.
Case 2: Make sure the desired icon is displayed when
The settings for external output are inappropriate. outputting to external media.
(➤Basic Operation “Chapter 1: 1.6 Main screen”)
Check the settings on output.
(➤Basic Operation “Chapter 5: 5.4 Settings for external
output”)
[NON-MEASUREMENT REQUEST] is printed.

A blank space has been assigned to the type of test Check the settings on the host computer.
strip registered in the order sent from the host.
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1.6 Remedial actions against U-RDU failure

Even when it is impossible to deliver washing solution to the instrument due to U-RDU failure, you can still use the
instrument by switching the washing solution tube connection to directly deliver the washing solution to the
instrument. Refer to the procedure below and take appropriate action.
Note that this section describes the procedure for when a maximum of 6 instruments and a maximum of 4 washing
solution bottles are connected to the U-RDU. Perform the relevant procedure according to your environment.
1.6.1 Preparing for switching the washing solution tube connections

Prepare the following items before switching tube connections.
• Protective gloves
• Paper or cloth to wipe washing solution
• Washing solution bottle for UC-3500 and dispensing set
At the time of U-RDU installation, we provide you with a set of parts to be used in the event of a U-RDU failure.
Prepare sufficient wiring cord for the number of instruments connected to the U-RDU.
If you are connecting 6 instruments, prepare 6 changeover wiring cords.
1 Wear protective gloves.
2 Turn OFF the power to the UC-3500 main

unit and unplug the power cable from
the instrument.
3 Turn OFF the power to the U-RDU and

unplug the power cable from the U-RDU.
4 Spread paper or a cloth on the floor

behind the back of the U-RDU.
Spread paper or a cloth on the floor behind the back of
the U-RDU in case leakage occurs while you are
working.
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1.6.2 Closing the washing solution tubes on the U-RDU side

Use the roller clamp to close the washing tubes.
1 Close all roller clamps on the washing solution tubes of “ANALYZER 1” to

“ANALYZER 6” and “REAG #1” to “REAG #4” at the back of the U-RDU.
Note:
To open/close the reagent tube, roll the wheel on the roller clamp.
Open Close
Roll the wheel until the yellow tube is completely closed.

The figure below shows the connection positions of the washing solution tubes.
(1) ANALYZER 1
(1) (2) ANALYZER 2
(2) (3) ANALYZER 3
(3) (4) ANALYZER 4
(4) (5) ANALYZER 5
(7)
(5) (8) (6) ANALYZER 6
(6)
(7) REAG #1
(8) REAG #2
(9) (9) REAG #3
Yellow (10)
tube
(10) REAG #4
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1.6.3 Switching the connection of the washing solution tube
1 Prepare the washing solution bottle for 3 Connect the washing solution tube
UC-3500 and dispensing set. coming from the dispensing set, to the
Refill the washing solution bottle for UC-3500 with connector where you just removed the
saline, and attach the dispensing set. tube above.
Caution!
• Add only the saline specified in General
Information “Chapter 7 Reagents and Test
Strips” to the washing solution bottle. When
filling, take care that foreign objects do not get
on the dispensing set and other parts.
There is a risk of instrument failure and
inaccurate analysis results.
(➤General Information “Chapter 7: 7.5 Washing
solution (saline)”)
• Rinse the inside of the bottle once a month.
2 Remove the tube from the connector of

the washing solution tube connected to
the washing solution pipe connection
port (WSH).
Tube
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1.6.4 Switching the connection of the connector
1 Remove the green connector from the 4 After the instrument starts up, touch
level sensor connection port (LS). [PRIME WASH] twice on the
[MAINTENANCE] screen to fill the
instrument with washing solution.
The instrument can be used once the instrument is
filled with washing solution.
Information
When multiple UC-3500 units are connected to the
U-RDU, similarly perform the procedures in
“1.6.3 Switching the connection of the washing
solution tube” and “1.6.4 Switching the
connection of the connector” for the other UC-
3500 units.
Information
Keep the removed connector so as not to lose it.
The connector is necessary when using the U-RDU
again.
2 Connect the green connector coming

from the dispensing set to the level
sensor connection port (LS).
3 Connect the power cable to the

instrument and turn ON the power.
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Chapter 2 Maintenance
This chapter explains an overview of instrument maintenance and those procedures, replacing and
replenishing supplies, and checking the operation of this instrument.
2.1 List of maintenance tasks

Regular maintenance is necessary to keep the instrument in the most optimal condition. When the instrument is in
continuous use, perform “Daily maintenance” once every 24 hours.
Perform the maintenance on the instrument according to the following schedule. Record the performed maintenance
tasks on the instrument using the maintenance checklist. (➤P.53 “2.19 Maintenance inspection checklist”)
Risk of infection
Be sure to wear adequate personal protective equipment, such as protective gloves, a protective mask,
protective eyewear, and a lab coat when working. Wash your hands with antiseptic solution after
completing the task.
Maintenance item Pages
Daily Instrument completion ➤Basic Operation P.9

maintenance
Cleaning the dripping nozzle ➤P.26
Cleaning the waste duct ➤P.27
Inspecting/cleaning the test strip holder ➤P.29
Disposing of analyzed test strips ➤P.30
Disposing of waste solution ➤P.32
Monthly Cleaning the washing solution bottle ➤P.33

maintenance
Inspecting around the test strip reaction line ➤P.33
Specific gravity calibration ➤P.34
Maintenance as Replenishing test strips ➤P.37

needed
Replenishing washing solution ➤P.44
Disposing of waste solution ➤P.46
Disposing of the test strip dust box ➤P.48
Replacing the printer paper ➤P.49
Replacing the fuses ➤P.50
Managing for long term non-use ➤P.52
23/56
2.2 [MAINTENANCE] screen

Touch [MAINTENANCE] on the [MENU] screen to display the [MAINTENANCE] screen. Maintenance tasks of the
instrument can be performed from the [MAINTENANCE] screen.
[MAINTENANCE] screen
[S.G. CALIBRATION] Set values to replace analysis values when reporting specific gravity calibration or
specific gravity analysis results using specific gravity fluid.
(➤P.34 “2.11 Specific gravity calibration”)
[INFORMATION] Outputs maintenance information to the built-in printer or external media.
(➤P.25 “2.3 Maintenance information”)
[PRIME WASH] Washing solution is continuously sent to the duct until filled.
Used for cleaning the dripping nozzle and washing tank, and removing solution from
washing solution duct.
(➤P.26 “2.4 Cleaning the dripping nozzle”)
[MOVE STRIP Touch [EXECUTE] to send test strip reaction line at the interval set in [TIME
HOLDER] INTERVAL].
Automatically stops after 2 rotations.
(➤P.29 “2.6 Inspecting/cleaning the test strip holder”)
[FLOW WASH] Touch [AUTO WASH] to aspirate CELLCLEAN U from the sample tube, and auto rinse
the waste duct.
(➤P.29 “2.6 Inspecting/cleaning the test strip holder”)
24/56
2.3 Maintenance information

Outputs maintenance information in the instruments to the built-in printer or external media on the [INFORMATION]
screen.
Note:
A Sysmex service representative may ask for [SAVE COMMUNICATION LOG] or [MAINTENANCE
INFORMATION OUTPUT] when there are analysis errors or trouble.
[INFORMATION] screen
[PRINT BASIC INFO.] Outputs adjusted operation log and instrument values (operation count for
each unit) to the built-in printer.
[PRINT TROUBLE INFO.] Outputs trouble logs to the built-in printer.
[PRINT ERROR INFO.] Outputs analysis error logs to the built-in printer.
[PRINT SETTINGS] Outputs values of each screen to the built-in printer.
[MAINTENANCE Outputs communication logs with the host computer and sample carrier
INFORMATION OUTPUT] system saved with [SAVE COMMUNICATION LOG] to external media.
[SAVE COMMUNICATION LOG] Saves communication logs with the host computer and sampler section on
the instrument. Outputs the saved content to external media with
[MAINTENANCE INFORMATION OUTPUT].
[LOGON LOG OUTPUT] Outputs logon information to external media.
[STRIP CHANGE LOG Outputs reagent replacement log to external media.
OUTPUT]
[VERSION INFORMATION] Displays instrument version information.
25/56
2.4 Cleaning the dripping nozzle

Dripping nozzle cleaning is performed to avoid dirt and clogs before and after analysis by washing with washing
solution.
When [PRIME WASH] on the [MAINTENANCE] screen is touched, dripping nozzle cleaning is started.
Warning!
Do not insert your hand in the dripping arm section while the instrument is in operation. Doing so may result
in injury.
Information
When nozzle edges contact sample tubes due to bending or position gaps, contact your local Sysmex
service representative.
26/56
2.5 Cleaning the waste duct

After finishing analyses for the day, clean the flowcell, the washing tank, and the waste duct with 5 % CELLCLEAN U
(a 5 % diluted solution) to prevent residues of the samples and growth of bacteria.
1 Add 0.5 mL of CELLCLEAN U and 3 Press the sampler section's mode

purified water to sample tube to make 10 switch button to change analysis mode
mL of 5 % diluted solution. indicator LED to orange.
The sampler section enters into off-line analysis mode.
Warning!
Be sure to wear adequate personal protective
equipment, such as protective gloves, a protective
mask, protective eyewear, and a lab coat when
opening the seal of CELLCLEAN U. Avoid contact
with skin, eyes, and clothing, because
CELLCLEAN U is a strong alkaline detergent. In
the event that CELLCLEAN U comes into contact Analysis mode indicator LED
with your body or clothes, rinse immediately with
copious amounts of running water. CELLCLEAN U
may cause skin injury and damage to clothing.
If CELLCLEAN U gets in the eye, rinse with large Mode switch button
amounts of water, and seek immediate medical
attention.
4 Place the sample rack with the sample

tube in the right sampler pool.
Caution! Slide the groove on the rack onto the protrusion on the
Use CELLCLEAN U only as a detergent to prepare right side, as viewed from the front of the analyzer.
a 5 % diluted solution.
2 Insert the sample tube with the 10 mL of 5

% diluted solution into the sample rack.
Note:
Set only the necessary number of sample tubes,
because all the sample tubes inserted into the
sample rack are aspirated.
Caution!
• Load the rack horizontally with respect to the
instrument. If loaded at an angle, correct
operation cannot be assured.
• Check that no dirt or foreign objects are in the
left and right sampler pools and the analysis
line. Also check that no dirt or foreign objects
are stuck to the bottom of the rack and that the
rack is not damaged or deformed.
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5 Touch [MAINTENANCE] on the [MENU] 9 Press the sampler section’s mode

screen. switch button, and the analysis mode
The [MAINTENANCE] screen appears. indicator LED will light green.
The sampler section enters into system analysis
mode.
6 Touch [AUTO WASH] on the

[MAINTENANCE] screen.
The sample rack is taken into the analysis line and
aspiration begins.
It is aspirated and discharged into the washing tank
and flowcell for cleaning.
7 Remove the rack.

When cleaning is complete, the rack is transported to
the left sampler pool. When removing a rack, check
that the protrusion has cleared the groove, and then
remove the rack.
8 Press the start/stop button lamp of the

analyzer.
28/56
2.6 Inspecting/cleaning the test strip holder

Inspect for abnormalities while the test strip holder is moved, and clean any dirt.
Warning!
Do not touch moving test strip holder. Fingers may become caught.
Caution!
• Never touch parts inside the instrument besides the test strip holder.
• Analysis quality may deteriorate if cleaned improperly.
• Use neutral detergent when using detergent.
Using any other detergents may deteriorate the surface or cause the instrument to malfunction.
• Use paper towels or other cloth without dust when cleaning.
1 Open the right side cover.

Note:
The test strip holder automatically stops after 2
rotations.
Press the analyzer start/stop button to suspend.
Right side cover

5 Remove test strip holder dirt.
Test strip holder
2 Input the send time interval of the test

strip holder in the [TIME INTERVAL]
input field of [MOVE STRIP HOLDER] on
the [MAINTENANCE] screen.
The interval is set to 5 seconds after the instrument
starts up.
3 Touch [EXECUTE].
The test strip holder moves at the designated time
interval.
4 Check if the fasteners on the both sides

of the test strip holder are detached.
If the test strip holder fasteners are detached, remount Note:
the test strip holder fasteners. There are 39 test strip holders.
Fastener
29/56
2.7 Disposing of analyzed test strips

Dispose of test strip dust box filled with analyzed test strips.
Risk of infection
Be sure to wear adequate personal protective equipment, such as protective gloves, a protective mask,
protective eyewear, and a lab coat when disposing of analyzed test strips. Wash your hands with antiseptic
solution after completing the task.
Information
Turn OFF the instrument power before replacing the test strip dust box.
Note:
A message is displayed on the touch panel when the number of analyzed test strips reaches the number
set in [DUST COUNT] during analysis. Check the test strip waste section. The amount of analyzed test
strips can be checked from the test strip waste section view port.
(➤P.48 “2.15 Disposing of analyzed test strips in the dust box”)
View port
1 Press the upper part of the test strip 2 Remove the test strip dust box with
waste section. analyzed test strips.
The lock is released to open the test strip waste
section.
Test strip waste section Test strip dust box
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3 Insert a new test strip dust box. 4 Close the test strip waste section.
Test strip waste section
Test strip dust box
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2.8 Disposing of waste solution in the waste bottle

When using the waste bottle, an error occurs when the bottle is full. Dispose of the waste solution in the bottle
immediately.
Risk of infection
• Be sure to wear adequate personal protective equipment, such as protective gloves, a protective mask,
protective eyewear, and a lab coat when disposing of waste solution. Wash your hands with antiseptic
solution after completing the task.
• Waste solution and used protective gloves must be separated from general waste and treated according
to applicable local and national regulations.
1 Confirm the analyzer start/stop button 3 Dispose of the waste solution.

lamp is not lit and the instrument has
stopped.
4 Rinse the waste bottle.
Press the start/stop button to stop the instrument
when it has not done so.
5 Close the cap of the waste bottle.
Risk of infection
Do not dispose of waste solution while the
instrument mechanisms are in motion, such as
Caution!
during analysis. Waste solution could spray out of Place the waste bottle below the bottom of the
the tube and onto your skin or clothes, causing a risk instrument.
of infection by pathogens or other contaminants.
2 Remove the cap from the waste bottle.
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2.9 Cleaning the washing solution bottle

Wash the washing solution bottle once a month.
1 Remove the washing solution bottle cap 4 Replenish the washing solution.
and pull out the electrode.
Information
Use the saline specified in “General Information” for
the washing solution.
Electrode
5 Insert the electrode into the washing
solution bottle and close the bottle cap.
6
7
8
2 Discard the washing solution in the
bottle. 9
10
3 Wash the inside of the washing solution 11
bottle with purified water. 12
13
2.10 Inspecting around the test strip reaction line
Analysis errors may be caused by analyzed test strips around the test strip reaction line.
Inspect around the test strip reaction line and remove any objects.
1 Turn OFF the power. 3 Remove any test strips or objects that
have fallen around the test strip reaction
line.
2 Open the right side cover.
Test strip reaction line
Right side cover
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2.11 Specific gravity calibration

Calibrate the specific gravity meter using specific gravity correction fluid (SG Calibrator).
Caution!
• Specific gravity correction fluid (SG Calibrator) should be used at room temperature.
• Do not use specific gravity correction fluid other than the specified one.
Note:
• The correction values for the specific gravity meter (refractive index specific gravity analysis) are saved
in the instrument even if power is turned OFF, making it unnecessary to calibrate every day.
• It is recommended to perform periodic calibration (once a month) to maintain analysis efficiency.
1 Press the sampler section's mode 3 Touch [S.G. CALIBRATION].

switch button, and the analysis mode The [S.G. CALIBRATION] screen appears.
indicator LED will light orange.
The sampler section enters into off-line analysis mode.
Analysis mode indicator LED
[S.G. CALIBRATION] screen
Mode switch button

4 Input read values.
Calibrate the gravity detector to the input read values.
2 Touch [MAINTENANCE] on the [MENU]
screen.
The [MAINTENANCE] screen appears.
Caution!
• Correct calibration results cannot be obtained if
read values are input incorrectly.
• Correct calibration results may not be obtained
when there is an insufficient amount of specific
gravity calibration fluid.
• When calibrating specific gravity after changing
read values, the specific gravity values in the
measurement results before calibration are
displayed in the new correction value.
[MAINTENANCE] screen
34/56
7 Touch [EXECUTE].
Note: The analysis starts.
• Read values can be adjusted to match analysis

values from other methods when outputting
8 Remove the rack.
specific gravity analysis values.
• Perform specific gravity calibration after entering When aspiration of the specific gravity correction fluid
the replacement value into the [READ] input is complete, the rack is transported to the left sampler
field. pool. When removing a rack, check that the protrusion
has cleared the groove, and then remove the rack.
5 Insert the sample tubes containing

specific gravity correction fluid into the
sample rack.
Insert the sample tubes with specific gravity correction
fluid L, M, and H into the sample rack from the left.
L M H
9 Check the calibration results.

When the calibration is correctly performed, a
message prompting to apply the results appears, and
the calibration result is output to the built-in printer.
6 Place the sample rack with the sample

tubes in the right sampler pool.
Slide the groove on the rack onto the protrusion on the
right side, as viewed from the front of the analyzer.
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Check if the output contents from the built-in printer

match the set read values.
Date and time

of correction
Instrument number
Refractive index
Specific gravity
value (low)
Specific gravity
value (middle)
Specific gravity
value (high)
Date and time of Displays the date and

correction time of correction.
Instrument number Displays the
instrument number.
Refractive index Displays the refractive
index.
Specific gravity Displays the corrected
value (low/middle/ specific gravity value.
high)
Note:
The refractive index is a large value in order from L
(low), M (middle) and H (high).
10 Touch [YES].
[*** ADOPTED ***] is output to the built-in printer.
Note:
The range of specific gravity values is 1.000 to
1.050. When the obtained result is out of the
analysis range, 0.999 or below is reported as
1.000, and 1.051 or above as 1.050.
11 Press the sampler section’s mode

switch button, and the analysis mode
indicator LED will light green.
The sampler section enters into system analysis
mode.
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2.12 Replenishing test strips

When test strip in the test strip receptacle runs out or the counter for the number of test strip reaches "0" during
analysis, a warning message is displayed and analysis is interrupted.
Follow the steps below to add test strip.
2.12.1 Using test strip container

This section explains the steps to use test strip containers as-is.
1 Check the type of insufficient test strip 5 Match the placement positions in the
and touch [ENTER]. bottle rack and touch [REGISTER] on the
The [BOTTLE EXCHANGE] screen appears and the top of the test strip container display.
bottle rack is unlocked. The [REAGENT EXCHANGE] dialog box appears.
2 Open the bottle cover.
[REAGENT EXCHANGE] dialog box
6 Read the barcode on the test strip

container to add with the hand-held
barcode reader, or touch the [REAGENT
CODE] input area and enter the ID.
3 Remove the bottle rack.
7 Touch [OK].
Information about the test strip appears on the bottle
display.
4 Remove the empty test strip container

from the bottle rack.
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8 Open the cap of the test strip container

to add, and remove the enclosed
desiccant.
Information
Keep the removed desiccant in a dry and well-closed
container such as a used test strip container
temporarily.
9 Insert the test strip container into the

bottle rack.
10 Insert the bottle rack into the

instrument.
The bottle rack is fixed with magnets when inserted
near the placement position.
11 Close the bottle cover.
12 Press the BTL button, or touch

[MEASURE].
The bottle rack is taken into the instrument and
analysis continues.
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2.12.2 Using test strip receptacle

This section explains the steps to use test strips by putting them into the test strip receptacle.
Caution!
Clean the test strip receptacle once every 3 days.
Analysis errors may be generated or correct analysis results may not be obtained due to the effects of dust
from the test strip (filter paper dust).
1 Check the type of insufficient test strip 5 Match the placement positions in the
and touch [ENTER]. bottle rack and touch [REGISTER] on
The [BOTTLE EXCHANGE] screen appears and the the top of the test strip receptacle
bottle rack is unlocked. display.
The [REAGENT EXCHANGE] dialog box appears.
2 Open the bottle cover.
[REAGENT EXCHANGE] dialog box
6 Read the barcode on the test strip

container to add with the hand-held
barcode reader, or touch the [REAGENT
3 Remove the bottle rack. CODE] input area and enter the ID.
7 Touch [OK].
Information about the test strip appears on the bottle
display.
4 Remove the empty test strip receptacle

from the bottle rack.
8 Open the cap of the test strip container

to add, and remove the enclosed
desiccant.
39/56
9 Open the lid of the test strip receptacle 11 Put the test strips into the test strip
desiccant receptacle, and insert the receptacle.
desiccant.
Information
Information Insert with the padded side facing down.
Use the desiccant in the test strip container to add.
Desiccant
Test strip receptacle
12 Insert the test strip receptacle into the

bottle rack.
10 Close the lid of the test strip receptacle
desiccant receptacle.
13 Insert the bottle rack into the
instrument.
The bottle rack is fixed with magnets when inserted
near the placement position.
14 Close the bottle cover.
15 Press the BTL button, or touch

[MEASURE].
The bottle rack is taken into the instrument and
analysis continues.
40/56
2.12.3 Setting test strip for priority use

Set the type of test strip for preferential use when using 2 or more types of test strip.
You can set the test strip for preferential use at or after test strip registration.
● Test strip registration
1 Press the BTL button while the [MEASURE] or [MENU] screens are displayed.
The [BOTTLE EXCHANGE] screen appears.
[BOTTLE EXCHANGE] screen
2 Register the test strip on the [BOTTLE EXCHANGE] screen.

(➤P.37 “2.12 Replenishing test strips”)
The name of the test strip for priority use is displayed on [PRIORITY STRIP], and the priority order is displayed
above each test strip. [PRIORITY 1] indicates maximum priority.
Note:
When all of the test strip types registered for the test strip receptacles are the same, they are not checked
and the priority cannot be changed.
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3 Select the test strip for priority use.

Touching [PRIORITY 1] [PRIORITY 2] or [PRIORITY 3] places a check and switches the touched test strip to
[PRIORITY 1].
Example: When [PRIORITY 3] is touched
Note:
Priority is effective for different types of test strip. When there is the same type of test strip, all of them are
checked and the priority is set to the registered order.
42/56
● After test strip registration
1 Touch [MEASURE] on the [MENU] screen.

The [MEASURE] screen appears.
[MEASURE] screen
2 Touch [STRIP NAME] in the display area.

The [STRIP SELECT] dialog box appears.
[STRIP SELECT] dialog box
3 Touch the test strip for priority use and place a check.
4 Touch [SAVE].
Sets the test strip for priority use.
43/56
2.13 Replenishing washing solution

When there is insufficient washing solution during analysis, following warning message is displayed and test strip
removal is interrupted.
Follow the steps below to replenish the washing solution.
Note:
When the analysis is completed, this warning message is not displayed. Proceed to step 2.
1 Touch [ENTER]. 2 Remove the washing solution bottle cap

Once all test strips on the reaction line have been and pull out the electrode.
dripped on, a warning message is displayed.
Electrode
44/56
3 Replenish the washing solution.
Information
Use the saline specified in “General Information” for
the washing solution.
4 Insert the electrode into the washing

solution bottle and attach the bottle cap.
5 Touch [ENTER].
When test strip removal restarts, analysis is
continued.
45/56
2.14 Disposing of waste solution in the waste bottle

When the waste bottle becomes full during analysis, the following warning message is displayed and test strip
removal is interrupted.
Follow the steps below to dispose of the waste solution in the waste bottle.
Note:
When the analysis is completed, this warning message is not displayed. Proceed to step 2.
1 Touch [ENTER]. 2 Remove the cap from the waste bottle.

Once all test strips on the reaction line have been
dripped on, a warning message is displayed.
46/56
3 Dispose of the waste solution.
4 Close the cap of the waste bottle.
Caution!
Place the waste bottle below the bottom of the
instrument.
5 Touch [ENTER].
When test strip removal restarts, analysis is
continued.
47/56
2.15 Disposing of analyzed test strips in the dust box

When the counter for the number of accumulated test strip in the dust box reaches the number set, a warning
message is displayed. Analysis is continued.
After the completion of analysis and stop of operation, follow the steps below to dispose the test strip dust box.
1 Press the upper part of the test strip 3 Insert a new test strip dust box.
waste section.
The lock is released to open the test strip waste
section.
Test strip dust box

4 Close the test strip waste section.

2 Remove the test strip dust box with
analyzed test strips.
5 Touch [ENTER].
Test strip dust box The counter for the number of accumulated test strip
in the dust box is reset to “0”.
(➤Basic Operation “Chapter 5: 5.3.3 Setting warning
for analysis error”)
48/56
2.16 Replacing the printer paper

When there is insufficient printer paper, the [PAPER FEED] display changes to [NO PAPER] and output is
interrupted.
Information
Use only specified printer paper.
Using non-designated paper may lower printing quality or printer malfunctions.
1 Open the printer paper cover. 3 Put in new printer paper.
New printer
paper
Printer paper cover
2 Remove the printer paper shaft. 4 Close the printer paper cover.
Pull the edge of the printer paper a few centimeters
Printer paper shaft from the cutter section of the printer until it clicks, and
firmly close the printer paper cover.
Printer paper cover
Thermal head
Edge of printer paper
Warning!
Do not touch inside the printer or the cutter section.
It may cause printer malfunctions or injuries. 5 Touch [NO PAPER].
Immediately after printing, the thermal head and
[PAPER FEED] is displayed when printer paper is fed.
surrounding area is hot and may cause burns.
Output restarts when there is data waiting to be
printed.
49/56
2.17 Replacing the fuses

Over-current protection fuses are used in the analyzer and sampler section (CV-11). If a fuse blows, replace the fuse
immediately.
For details about replacing the fuse of the sampler section (CV-11), refer to the manual that comes with the CV-11.
Warning!
• Make sure to unplug the power cable before replacing a fuse.
Otherwise, there is a risk of electrical shock.
• Use a fuse of the specified type and rating.
Otherwise, an electrical malfunction could result causing smoke or a fire.
Information
If the fuse blows again immediately after it is replaced, there may be a fault in the instrument. Contact your
local Sysmex service representative.
Fuses used in the analyzer
Product number Item name Rating Type Quantity
CW006212 021806.3MXP 250 V 6.3 A Time lag 2

(250 V 6.3 A) fuse
1 Confirm the start/stop button lamp of 3 Unplug the power cable from the power
the analyzer is not lit. outlet.
2 Turn OFF the power switch of the 4 Unplug the power cable plug.
analyzer.
Power switch Plug
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5 Remove the old fuses. 7 Plug in the power cable.

1 Pull the fuse holder forward while
pressing the hook part of the fuse 8 Turn ON the power switch of the
holder down. analyzer.
Power switch
Hook
Fuse holder
2 Remove the old fuse from the fuse
holder.
Fuse
Fuse holder
6 Set new fuses into the fuse holder, and

insert it into the analyzer.
51/56
2.18 Managing for long term non-use

When not using this instrument for over 1 month, replace the washing solution with purified water and store with
purified water filled in the rinse duct to prevent stickiness and clogging of the duct.
Caution!
Store in a location where the instrument will be protected from high temperature, humidity, fire, dust and
direct sunlight.
1 Remove the washing solution bottle cap 6 Touch [PRIME WASH] on the
and pull out the electrode. [MAINTENANCE] screen.
The washing solution is removed from the duct.
7 Repeat 2 to 3 times steps 4 through 6.

Finishes when the duct is filled with purified water.
Electrode
8 Clean the section that touches samples.
Sterilize or clean the section that touches samples
well to prevent the growth of bacteria.
(➤P.27 “2.5 Cleaning the waste duct”)
2 Touch [PRIME WASH] on the 9 Turn OFF the power switch.

The washing solution is removed from the duct. 10 Unplug the power cable from the power
outlet.
3 Replace the washing solution in the
washing solution bottle with purified
water and insert the electrode.
(➤P.33 “2.9 Cleaning the washing solution bottle”)
4 Touch [PRIME WASH] on the

Washing solution is sent to the duct.
5 Pull out the electrode from the washing

solution bottle.
52/56
Example:
Daily maintenance tasks Month Yr. 2.19

Day
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Maintenance item
Instrument shutdown or restart
Cleaning the dripping nozzle
Cleaning the waste duct
Inspecting/cleaning the test strip
holder
Disposing of analyzed test strips
Disposing of waste solution
Signed
Monthly maintenance tasks Maintenance as needed

Maintenance item M/D Signed M/D Signed Maintenance item M/D Signed M/D Signed
Cleaning the washing solution
Replenishing washing solution
bottle
Inspecting around the test strip
Disposing of waste solution
reaction line
Maintenance inspection checklist
Specific gravity calibration Disposing of dust box

Replacing the printer paper
Replacing the fuses
Test strip replenishment and supply parts replacement
Maintenance item M/D Signed M/D Signed
Chapter 2
Replenishing test strips

Replacing the fuses (Instrument)
* We recommend that our customers prepare a checklist that suits their operating environment.
Maintenance
53/56
54/56
Index
Index
A T
Analysis error code list.........................................8 Test strip holder cleaning and inspection .......... 29
Analysis abnormalities.....................................8 Test strip replenishment .................................... 37
Flow cell.........................................................10 Trouble messages and remedial actions........... 12
Other..............................................................11 Types of errors .................................................... 7
Test strip ..........................................................9
Analysis settings U
Specific gravity calibration .............................34 Using test strip container................................... 37
Analysis trouble error ...........................................8 Using test strip receptacle................................. 39
Analyzed test strips disposal..............................30
W
C Warning messages and remedial actions ......... 14
Causes of errors and remedial actions ..............16 Washing solution bottle cleaning....................... 33
Analysis .........................................................17 Washing solution replenishment ....................... 44
Display...........................................................16 Waste bottle waste solution disposal .......... 32, 46
Output............................................................17 Waste duct cleaning .......................................... 27
Print ...............................................................17
D
Disposing the test strips dust box ......................48
Dripping nozzle cleaning....................................26
E
Errors related to analysis ...................................17
Errors related to display .....................................16
Errors related to flow cell ...................................10
Errors related to output ......................................17
Errors related to print .........................................17
Errors related to test strip.....................................9
I
Inspection around the test strip reaction line .....33
M
Maintenance ......................................................23
Task list..........................................................23
Maintenance information....................................25
Maintenance inspection checklist ......................53
[MAINTENANCE] screen ...................................24
Managing for long term non-use ........................52
P
Printer paper replacement .................................49
R
Remedial actions against U-RDU failure ...........19
Replacing the fuses ...........................................50
S
Setting test strip for priority use .........................41
Specific gravity calibration .................................34
55/56
Index
56/56

Troubleshooting: Fully Automated Urine Chemistry Analyzer

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Troubleshooting: Fully Automated Urine Chemistry Analyzer

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Fully Automated Urine Chemistry Analyzer

The following manuals are provided as Instructions for Use:

Code No. AW390186

1.1 Types of errors

1.2 Analysis error code list

8030 Dropping Failure <a, 1>

0303 Insufficient B Light None

1.3 Trouble messages and remedial actions

PICKUP Y MOTOR <a, 1>

SAMPLER X MOTOR <a, 1>

FLOW-CELL SHORT <a, 1, 2> Check if there is fluid leakage or cracks in

1.4 Warning message and remedial actions

1.5 Causes of errors and remedial actions

The display visibility is low

There are strange noises during analysis

Print and output

The print is difficult to see

It does not output to external devices

[NON-MEASUREMENT REQUEST] is printed.

1.6 Remedial actions against U-RDU failure

1.6.1 Preparing for switching the washing solution tube connections

1 Wear protective gloves.

2 Turn OFF the power to the UC-3500 main

3 Turn OFF the power to the U-RDU and

4 Spread paper or a cloth on the floor

1.6.2 Closing the washing solution tubes on the U-RDU side

1 Close all roller clamps on the washing solution tubes of “ANALYZER 1” to

Roll the wheel until the yellow tube is completely closed.

1.6.3 Switching the connection of the washing solution tube

2 Remove the tube from the connector of

1.6.4 Switching the connection of the connector

2 Connect the green connector coming

3 Connect the power cable to the

2.1 List of maintenance tasks

Maintenance item Pages

Daily Instrument completion ➤Basic Operation P.9

Cleaning the waste duct ➤P.27

Inspecting/cleaning the test strip holder ➤P.29

Disposing of analyzed test strips ➤P.30

Disposing of waste solution ➤P.32

Monthly Cleaning the washing solution bottle ➤P.33

Specific gravity calibration ➤P.34

Maintenance as Replenishing test strips ➤P.37

Disposing of waste solution ➤P.46

Disposing of the test strip dust box ➤P.48

Replacing the printer paper ➤P.49

Replacing the fuses ➤P.50

Managing for long term non-use ➤P.52

2.2 [MAINTENANCE] screen

2.3 Maintenance information

2.4 Cleaning the dripping nozzle

2.5 Cleaning the waste duct

1 Add 0.5 mL of CELLCLEAN U and 3 Press the sampler section's mode

4 Place the sample rack with the sample

2 Insert the sample tube with the 10 mL of 5

5 Touch [MAINTENANCE] on the [MENU] 9 Press the sampler section’s mode

6 Touch [AUTO WASH] on the

7 Remove the rack.

8 Press the start/stop button lamp of the

2.6 Inspecting/cleaning the test strip holder

1 Open the right side cover.

Right side cover

2 Input the send time interval of the test