TUGAS BKPM Hal 43-44

Berikut tabel data banyaknya keluhan pelanggan selama Bulan April 2000 di PT. Kusuma Agrowisata
Tanggal Banyaknya keluhan (kali) Average (rata-rata) Standard Deviaton
1 8 4.69230769230769 1.82798754414204
2 6 4.69230769230769 1.82798754414204
3 8 4.69230769230769 1.82798754414204
4 7 4.69230769230769 1.82798754414204
5 4 4.69230769230769 1.82798754414204
6 5 4.69230769230769 1.82798754414204
8 7 4.69230769230769 1.82798754414204
9 6 4.69230769230769 1.82798754414204
10 5 4.69230769230769 1.82798754414204
11 6 4.69230769230769 1.82798754414204
12 4 4.69230769230769 1.82798754414204
13 3 4.69230769230769 1.82798754414204
15 6 4.69230769230769 1.82798754414204
16 5 4.69230769230769 1.82798754414204
17 6 4.69230769230769 1.82798754414204
18 4 4.69230769230769 1.82798754414204
19 3 4.69230769230769 1.82798754414204
20 4 4.69230769230769 1.82798754414204
22 5 4.69230769230769 1.82798754414204
23 4 4.69230769230769 1.82798754414204
24 5 4.69230769230769 1.82798754414204
25 3 4.69230769230769 1.82798754414204
26 2 4.69230769230769 1.82798754414204
27 2 4.69230769230769 1.82798754414204
29 3 4.69230769230769 1.82798754414204
30 1 4.69230769230769 1.82798754414204

Banyak Keluhan (Kali)

9
8 8 8
7 7 7
6 6 6 6 6 6
5 5 5 5 5 5
4 4 4 4 4 4
3 3 3 3 3
2 2 2
1 1
0
0 5 10 15 20 25 30

Banyaknya keluhan (kali) Column C Column D

 2 2 2
1 1
0
0 5 10 15 20 25 30

Banyaknya keluhan (kali) Column C Column D

RUN CHART

12

10

8 8 8
7 7
6 6 6 6 6 6
5 5 5 5 5
4 4 4 4 4 4
3 3 3
2

0
1 2 3 4 5 6 8 9 10 11 12 13 15 16 17 18 19 20 22 23 24 25

-2 Banyaknya Keluhan (kali) avg UCL LCL

Control Chart
Berdasarkan hasil dari grafik di atas dapat disimpulkan bahwa pengendalian kualitas dengan menggunakan peta kendali pada
PT. Kusuma Agrowisata selama Bulan April 2000 tidak terdapat out of control sehingga dapat dikatakan berada pada batas ken
 TUGAS BKPM Hal 43-44

00 di PT. Kusuma Agrowisata

UCL (Upper Control Limit) LCL (Lower Control Limit)
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844
10.1762703247338 -0.79165494011844

Keterangan :
han (Kali) Garis Horizontal : Tanggal
Garis Vertikal : Banyaknya Keluhan (Kali)

5 5
4 4 4
3 3 3
2 2
1

20 25 30 35

Column C Column D
 2 2
1

20 25 30 35

Column C Column D

10.18

6
5 5 5 4.69
4 4 4
3 3 3
2 2
1

16 17 18 19 20 22 23 24 25 26 27 -0.79
29 30

UCL LCL

kualitas dengan menggunakan peta kendali pada data keluhan pelanggan

ol sehingga dapat dikatakan berada pada batas kendali.