Scribd Logo
Upload

Welcome to Scribd!

  • 19 views

    Continued Learning: Books To Check Out Articles Worth Reading Other Courses To Watch

    Uploaded by

    AlessandroPolicarpo
    This document provides resources for continued learning about customer experience. It lists books, articles, and online courses related to topics like designing for customers, the experience economy, disruptive innovation, and using design thinking to lead change and create prototypes. Customers and their experience should be at the center of any organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Continued Learning: Books To Check Out Articles Worth Reading Other Courses To Watch

    Uploaded by

    AlessandroPolicarpo
    19 views1 page
    This document provides resources for continued learning about customer experience. It lists books, articles, and online courses related to topics like designing for customers, the experience economy, disruptive innovation, and using design thinking to lead change and create prototypes. Customers and their experience should be at the center of any organization.

    Original Description:

    Original Title

    Continued Learning

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides resources for continued learning about customer experience. It lists books, articles, and online courses related to topics like designing for customers, the experience economy, disruptive innovation, and using design thinking to lead change and create prototypes. Customers and their experience should be at the center of any organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    19 views1 page

    Continued Learning: Books To Check Out Articles Worth Reading Other Courses To Watch

    Uploaded by

    AlessandroPolicarpo
    This document provides resources for continued learning about customer experience. It lists books, articles, and online courses related to topics like designing for customers, the experience economy, disruptive innovation, and using design thinking to lead change and create prototypes. Customers and their experience should be at the center of any organization.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    CUSTOMER EXPERIENCE

    CONTINUED LEARNING

    BOOKS TO CHECK OUT ARTICLES WORTH READING OTHER COURSES TO WATCH

    Disrupt "Stop Designing for Millennials" Lead Change in Your Organization


    Luke Williams https://hbr.org/2015/06/stop-designing- with Turi McKinley
    for-millennials https://www.lynda.com/Creativity-
    Creative Workshop tutorials/Design-Thinking-Lead-Change-
    David Sherwin "The CEO Guide to Customer Experience" your-Organization/433738-2.html
    http://www.mckinsey.com/business-
    The Experience Economy functions/operations/our-insights/the-ceo- Prototyping with Randall Elliott
    B. Joseph Pine II and James H. Gilmore guide-to-customer-experience https://www.lynda.com/Design-
    Techniques-tutorials/Design-Thinking-
    Blind Spot: Illuminating the "The Elements of Value" Prototyping/486758-2.html
    Hidden Value in Business https://hbr.org/2016/09/the-elements-of-value
    Steve Diller, Nathan Shedroff, and Sean Venture Design with Ethan Imboden
    Sauber https://www.lynda.com/Business-Skills-
    tutorials/Design-Thinking-Venture-
    Design/495768-2.html

    You might also like