Course Name B.

sc H&HA
Semester SEMESTER – II
Subject Name and FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II and 153
Code
Name of Faculty Pranith Vontela
IHM Institute of Hotel Management Shri Shakti
Question No -1 The MAP plan is also known as

Four answer option (a)Half Board

(b)En-pension
(c)Full board
(d)All of the above
Correct answer Half board

Marks weightage
for 2 Marks
answering the
question
Solution of the Question:

 Modified American Plan (MAP) is also known Demi-Pension (Half Board).

 Room Rate + Breakfast + One major Meal (lunch or dinner)
 Popular in hotels located at tourist destinations

References:

Jatashankar R.Tewari (2009), “Hotel Front Office Operations & Management”

Course Name B.sc H&HA

Semester SEMESTER – II
Subject Name and FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II and 153
Code
Name of Faculty Pranith Vontela
IHM Institute of Hotel Management Shri Shakti
Question No -2 Crib Rate refers to

Four answer option (a) Rate charged for children below 5 years od age,
accompanied by parents
(b)All children above 10years of age
(c) All children aged between 15-18 years
(d)None of the above
Correct answer
All children above 10years of age
Marks weightage
for 2 Marks
answering the
question
Solution of the Question:

This is the rate charged for children above five years and below of age 12 years who
are accompanying their parents. The hotel provides a crib bed in the room for infants

References:

Jatashankar R.Tewari (2009), “Hotel Front Office Operations & Management”

S K Bhatnagar (2002), “Front Office Management”

Course Name B.sc H&HA

Semester SEMESTER – II
Subject Name and FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II and 153
Code
Name of Faculty Pranith Vontela
IHM Institute of Hotel Management Shri Shakti
Question No -3 The Example of GDS is

Four answer option (a) Amadeus IT

(b)SABRE
(c)Galileo CRS
(d)All of the above
Correct answer
All of the above
Marks weightage
for 2 Marks
answering the
question
Solution of the Question:

Amadeus IT, SABRE & Galileo CRS are most commonly used in Global Distribution
System, as single point of access for reserving hotel rooms, airline seats, car rentals,
and other travel related services by the travel agents, Online reservations sites and
large corporations.

References:

Jatashankar R.Tewari (2009), “Hotel Front Office Operations & Management”

Course Name B.sc H&HA

Semester SEMESTER – II
Subject Name and FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II and 153
Code
Name of Faculty Pranith Vontela
IHM Institute of Hotel Management Shri Shakti
Question No -4 Indian government issues the following types of passports

Four answer option (a) Ordinary

(b) Official
(c) Diplomatic
(d)All of the above
Correct answer
All of the above
Marks weightage
for 2 Marks
answering the
question
Solution of the Question:

There are different types of passports issued by the Government of India,

 Ordinary- Issued to common in India which is in blue-coloured.
 Official: White passport is the most powerful one, Government officials who
are eligible. Issued to person who are travelling abroad for official work.
 Diplomatic: A marron passport is issued to Indian diplomats and senior
government officials. Benefits during foreign tours.
References:

Jatashankar R.Tewari (2009), “Hotel Front Office Operations & Management”

Course Name B.sc H&HA

Semester SEMESTER – II
Subject Name and FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II and 153
Code
Name of Faculty Pranith Vontela
IHM Institute of Hotel Management Shri Shakti
Question No -5 Data for pre-filing of guest registration card is obtained form

Four answer option (a) Reservation form

(b) Guest history card
(c) Both
(d)None of the above
Correct answer
Reservation form
Marks weightage
for 2 Marks
answering the
question
Solution of the Question:

During the advance reservation all the guest data is collected and will be used during
guest registration.

References:

Jatashankar R.Tewari (2009), “Hotel Front Office Operations & Management”