Shalyna Heggs

1 UNF Drive, Jacksonville, Florida 32224 • sheggs@unf.edu

Education:
University of North Florida
Jacksonville, Florida
Bachelor of Science & Health (Summer 2021)
Basic Life Support (BLS), expires 2021

Experience:
March 2017 - Present, Jacksonville, Florida
Memorial Hospital, Unit Clerk
• Ensure proper assimilation of information between hospital personnel and appropriate staff
• Enters patient information into Meditech database
• Warmly greets and guides visitors as unit receptionist
• Responsible for clerical functions such as copying, faxing and filing

June 2012 - April 2013, Jacksonville, Florida

Bank of America, Teller
• Performed over 75 member/non-member transactions daily in a fast-paced environment
• Responsible for adhering to federal regulations and bank policies with 100% accuracy
• Provided excellent customer service to all customers

November 2007 - June 2009, Jacksonville, Florida

St. Luke's Hospital, Customer Service Representative
• Audited, maintained, and reconciled revenue reports daily
• Assisted nurses and physicians with exam preparation
• Filed patient records and uploaded radiological images to CD's upon request
• Warmly greeted patients and visitors

November 2005 - July 2007, Jacksonville, Florida

Convergys, Customer Service Representative
• Answered high volumes of calls using a headset with no customer disputes
• Provided the client and its employees with highest level of customer service
• Processed leave of absence requests and benefits enrollments for department
• Maintained & audited tuition assistance program and processed reimbursements for over 1,000
employees

Skills:
Customer Service
Organizational Skills
Data Entry
Medical Terminology
Computer Skills
Time Management