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Weekly Announcement : Before we begin, we would like everyone to know that, The Major Incident
Status report that is circulated by ETOC every day at 9AM, That includes all the major incidents and
open high priority incidents, Service impacting Changes which will be discussed during the ETOC part
of the Daily Operations call. It is expected of all the respective teams to have a person representing
their team who is aware of the issue and can provide an update.

Good morning everybody, My Name is Rajesh, Welcome to the Operations call

Today we have 2 issues under Service Restored – Pending Problem Resolution

First one is:

Service Restored – Pending Problem Resolution:  

DMZ Switch unavailable at Puerto Rico | Outage Duration: 157 Mins | Service/Application Owner:
Network Operations | INC0523672 | PTASK0001564

Network Operations updated that they are planning to replace the DMZ switch and the work is in
progress.

Dealmaker Database Unavailable | Outage Duration: 267 Mins | Service/Application Owner: Linux

Architecture | INC0522500 | PTASK0001562

Red Hat Support needs to verify the settings on the Oracle Database, however it was already done by
Database Services. Linux Architecture requested Red Hat Support to compile a list of questions they
have and Database Services will open a ticket to follow up with Oracle.

Closed :

Moving on to High Priority Tickets

Today we do not have any high priority tickets to discuss

Today we have 1 change to discuss.

Change CHG0023601

This is for Master Control , The risk is set to Moderate and is scheduled between 11Am to 3 pm,
"During this maintenance window Diversified will be working in Master Control and in the MC tech
center in close proximity to critical systems. An outage affecting one or all of the services is possible.
Encompass should be on standby for the duration of the window."

Do we have any Domain or operational activities planned for the day?

Over to the DRBCP team.

Now we will handover to Ariel for the FMG updates.

That Concludes our Operations call. I Wish you all have a great day ahead.