(434)221-6297

novakle0498@gmail.com

LeAnne Novak
EDUCATION SKILLS
​University of Mount Union - Alliance, OH - Microsoft Office (Excel, Word, Power
Point)
Bachelor of Arts - GPA 3.19 - Customer Service
Majors : Marketing & Spanish - ACT (Customer Relationship
Management)
Graduating in May of 2020 - Written & Oral Communication
- Organizational Skills
- Quickbooks Enterprise

EXPERIENCE

Plus-Plus USA - Akron, OH

Channel Marketing Administrator
November 2016 - Present
● Handle key accounts set up for accounts such as Macy’s, Dick Blick, Nordstrom, and Target.
● Enter and process sales orders daily, invoice the respective companies once confirmation is received that
the order has been shipped
● Use organizational skills to help to manage product listings and inventory for over 40 products on both
seller central and vendor central for our Amazon accounts
● Answer phone calls and emails to help customers with order fulfillment, mis shipments, billing, and any
other issues that may come up
● Compile monthly sales commission statements for 11 regional rep groups throughout the country

Napolis Pizza - Alliance, OH

Team Member/Assistant Manager
February 2014 - September 2016
● Answer and fulfill orders over the phone for both pick up and delivery orders
● Fulfilled orders within the store, during busy hours we had upwards of 10 orders per hour
● Developed a spreadsheet to track daily register totals at open and close of the restaurant
● Managed any customer service issues such as wrongfully fulfilled orders, mischarges, etc. to ensure
customer satisfaction

ACTIVITIES & INVOLVEMENT

USAC Study Abroad - Montevideo, Uruguay (Spring 2019)
● Adapt to situations in a foreign environment while maintaining an open mindset and positive attitude
● Established interpersonal communication with professors, program members, and program directors
● Ability to learn about and embrace new cultures
Alliance Area Domestic Violence Shelter Board Member (March 2018 - Present)
● Worked as a rep for the university to communicate resources available to students from the shelter
● Helped to facilitate multiple fundraisers throughout the year
● Attended monthly meetings to review budgets, donations, and other various topics
Alpha Chi Omega - VP of Facility Operations (2018 Calendar Year)
● Managed a weekly cleaning rotation for 85 members
● Worked closely with the house director to plan budgets for home renovations and updates
● Processed paperwork for members applying to live in the house to send to headquarters yearly