At-A-Glance
Cisco Solution Support for Application
Centric Infrastructure
CENTRALIZED SUPPORT FOR COMPLEX ENVIRONMENTS
Cisco® Application Centric Infrastructure (ACI) is
Cisco Confidential.
an innovative architecture that radically simplifies,
optimizes, and accelerates the entire application
deployment lifecycle.
Multiple hardware and software vendors come
together to deliver the benefits of an open
programmable infrastructure with Cisco ACI.
Understanding which vendor to turn if an issue
arises, or resolving that issue while considering
interoperability across the Cisco ACI ecosystem,
should not be a guessing game for you or
drastically affect your IT team’s time and resources.
Traditional product support does not give the
solution-level perspective you need to resolve
systemwide issues. Expedient and expert solution-
level support must be available to maximize uptime,
helping you consistently benefit from Cisco ACI
technology. Cisco Solution Support can help.
Cisco Solution Support for ACI provides Cisco
expert engineers who manage resolution for any
issue with any vendor in your Cisco ACI ecosystem.
By offering centralized coordination and cross-
domain expertise, Cisco Solution Support reduces
your time and effort to resolve complex issues.
Reliability and performance are increased, helping
you get the most out of your technology investment.
© 2015 Cisco and/or its affiliates. All rights reserved.
Why Is Cisco Solution Support
for ACI Essential? Primary Solution
Industry shifts are redefining IT at all levels. IT as Point of Focused
a service (IaaS) is supplanted by applications as a Contact Expertise
service. Box-centric management models are migrating
to application-centric management. Business agility Cisco
requires application agility, and IT teams need to
Solution
provision applications in hours instead of months.
Resources need to scale up (or down) in minutes,
Support for
not hours. ACI
Cisco ACI responds through a holistic architecture with Coordinates Manages
centralized automation and policy-driven application Between Key Case to
profiles, delivering software flexibility with the scalability Vendors Resolution
of hardware performance. When considering the move
to Cisco ACI to achieve these benefits, ask yourself:
Centralized support for your Cisco ACI ecosystem
• Do you have the staff and resources to determine
what might be happening if there is a problem?
• Do you have time to coordinate multiple vendors
to get your issue resolved while keeping an eye What Is the Value to You?
on interoperability? Cisco Solution Support for ACI is a powerful
• Could you afford downtime, losing access to your combination of solution-level and product support
equivalent to that of Cisco Smart Net Total Care Service.
mission-critical data while you are juggling vendors
It helps you transition from legacy “box-to-box”
to resolve your issue?
deployment of business applications to automated
With Cisco Solution Support, we are accountable for delivery and mitigate issues quickly and efficiently,
case management and vendor coordination, freeing which can help you reduce operating expenses, speed
your IT team and resources for more strategic initiatives. adoption of Cisco ACI technology, and realize the full
value of your technology investments. Cisco Solution
Support for ACI provides:
 At-A-Glance

• Interoperability troubleshooting of the Cisco ACI

1 2 3 4
ecosystem, offering a holistic approach that fixes You contact A Cisco solution expert Cisco coordinates Cisco stays with you
Cisco Solution Support at assesses your issue and product support teams until your issue is
your problem quickly and efficiently our toll-free number determines the right as needed to manage resolved, then
• A primary contact from Cisco with deep experience course of action: issue resolution you are on your way
immediate resolution or
across Cisco ACI ecosystem technologies isolates engaging one or more
issues in the Cisco ACI fabric for efficient case product support teams
management with third-party vendors
Northbound APIs
• End-to-end case management, making sure of Primary
Point of
Contact
Solution
Focused
Expertise

continuity of service from first call to resolution Cisco

Solution
Support for
Big Data

How It Works Coordinates

Between Key
Vendors
Manages
Case to
Resolution

Southbound APIs
Cisco Solution Support for ACI features Cisco experts
specifically trained in Cisco ACI ecosystem technologies. Cisco Solution Support for Big Data streamlines the issue resolution process.
It fast-tracks technical support between Cisco and
Cisco ACI ecosystem vendors through an industry-
In addition, at any time and for any reason, you can still of which is support. To learn more about how Cisco
standard framework, recognized code of conduct,
directly contact any of your product vendors within your Solution Support for ACI can help you, contact your
and established processes to resolve issues across
Cisco ACI ecosystem for support. If it is then determined local Cisco representative and visit Cisco Solution
all components in your Cisco ACI ecosystem.
that Cisco Solution Support is a better way to address Support on cisco.com. For details about additional
your issue, we will step in to begin coordinating your case. Cisco Services for Cisco ACI, read the solution overview.
Whether you think you know where your problem
lies or you only suspect there is an issue, simply call
Cisco. Our solution-focused engineers will work to
Next Steps
quickly isolate and resolve your problem, regardless Cisco ACI helps you run networks that can be deployed,
of which technology is involved. We will coordinate monitored and managed in a way that supports rapid
with Cisco ACI ecosystem vendors during resolution, application change. Successful adoption and acceleration
helping make sure interoperability is maintained for of Cisco ACI are dependent on multiple factors, one
your system.

Americas Headquarters Asia Pacific Headquarters Europe Headquarters

Cisco Systems, Inc. Cisco Systems (USA) Pte. Ltd. Cisco Systems International BV Amsterdam,
San Jose, CA Singapore The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

© 2015 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.
Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.