Fourth Grading

Fill in the missing word/s.

1• Use appropriate guest communication skills
2-3• Record and confirm the name and room number
4• Use the appropriate internal form
5• Apologise appropriately, where necessary
6• Confirm the details of the required service and/items
7. Entry to the guest room in accordance with protocols
8. Liaise with other staff to obtain and/or deliver the required service or item.
9-10. Testing of item to confirm correct operation
11.-12. Tagging and logging of the defective items in accordance with internal and safety
requirements
13-20..Give Services or items required.
Services and items may include:
• Roll-away beds
• Additional pillows, blankets and bed linen
• Additional towels, bath mats and face cloths
• Ironing boards
• Supplementary give-aways and room supplies
• Facilitation of repairs and maintenance
• Replacement batteries for remote controls
• Response to lost and found situations
• Small electrical appliances including kettles, TV, hair dryers, irons, radios and alarm clocks
• Telephones
• In-room promotional materials.