MIS in TCS

Submitted by:
Govind Maanas .K (09)
NagaVeni. Thota (33)
Trinadh Kumar. Guttula (10)
 MIS REPORT(TCS) 2010

ACKNOWLEDGEMENT

We would like to express our heartfelt gratitude to Prof. Shankar Rao for
introducing Management Information Systems to us and for giving us a chance to
do this project on Implementation of MIS reports in TCS.

We are grateful for his continuous support without which this project would
not have been completed.

I express my sincere gratitude to my parents, friends and all others who have
directly or indirectly inspired and helped me to complete my project with
unremitting zeal and enthusiasm.

CONTENTS
 MIS REPORT(TCS) 2010
 ABOUT THE COMPANY
 CORE VALUES OF TCS
 HOW THE ORGANISATION USING MIS REPORTS
 PROBLEMS FACED BY THE ORGANIZATION
 SOLUTIONS TO THOSE PROBLEMS USING MIS
 TCS AFTER IMPLEMENTATION OF MIS
 CONCLUSION

ABOUT TCS
 MIS REPORT(TCS) 2010
Tata Consultancy Services was established in the year 1968 and is a pioneer in Information
Technology Outsourcing and Management Industry.
TCS is the largest provider of Information Technology and business process outsourcing services
in Asia. TCS has offices in 42 countries with more than 142 branches across the globe
TCS is a flagship subsidiary of one of India's largest and oldest conglomerate company, the Tata
Group, which has interests in areas such as energy, telecommunications, financial services,
manufacturing, chemicals, engineering, materials, government and healthcare.
It began as the "Tata Computer Centre", for the company Tata Group whose main business was
to provide computer services to other group companies.
One of TCS' first assignments was to provide punched card services to a sister
concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-
Branch Reconciliation System (IBRS) for the Central Bank of India. It also provided bureau
services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.
In the early 1970s, Tata Consultancy Services started exporting its services. The company
pioneered the global delivery model for IT services with its first offshore client in 1974.
TCS's first international order came from Burroughs, one of the first business computer
manufacturers. TCS was assigned to write code for the Burroughs machines for several US-
based clients. This experience also helped TCS bag its first onsite project - the Institutional
Group & Information Company (IGIC), a data centre for ten banks, which catered to two million
customers in the US, assigned TCS the task of maintaining and upgrading its computer systems.
In 1981, TCS set up India's first software research and development center, the Tata
Research Development and Design Center (TRDDC). The first client-dedicated offshore
development center was set up for Compaq (then Tandem) in 1985.
In 1989, TCS delivered an electronic depository and trading system called SECOM for
SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian
IT company. TCS followed this up with System X for the Canadian Depository System and also
automated the Johannesburg Stock Exchange (JSE). TCS associated with a Swiss partner, TKS
Teknosoft, which it later acquired.
In the early 1990s, the Indian IT outsourcing industry grew tremendously due to
the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory
model for Y2K conversion and developed software tools which automated the conversion
process and enabled third-party developers and clients to make use of it.
In 2008, TCS saw outsourcing opportunity in E-Commerce and related solutions and set
up its E-Business division with ten people. By 2004, E-Business was contributing half a billion
dollars (US) to TCS.
 MIS REPORT(TCS) 2010
On 9 August 2004, TCS became a publicly listed company[13], much later than its
rivals, Infosys, Wipro and Mahindra Satyam.
During 2005, TCS ventured into a new area for an Indian IT services company - Bioinformatics
In 2008, the company went through an internal restructuring exercise that executives claim
would bring about agility to the organization.

TCS VISION AND MISSION:

 MIS REPORT(TCS) 2010

VISION STATEMENT:

"TCS will be recognized and respected as professional, innovative, profitable

information, and knowledge based logistics/services enterprise. TCS embeds
internet based technologies into its internal operating structures and as business
solutions for customers; with customer, employee and shareholder interests at the
core of its operations; demonstrating a clear concern for ethical conduct and good
corporate citizenship; with the objective of growing into a regional and global
player, with emphasis on the Middle East, Europe and North America".

MISSION STATEMENT:

"To direct all our organizational efforts at building upon the existing organizational
strengths and brand recognition to achieve enhanced levels of profitable growth in
the core business, and diversify into new areas that compliment and supplement
the core business, with the diversification aimed at achieving excellence and
industry leader status in the new areas. The TCS People will however be encouraged
to be open to unconventional ideas and services and recognize new trends at very
early stages".
 MIS REPORT(TCS) 2010

COREVALUES  

TCS is committed to the following five Core Values:

1. Integrity: A soundness of moral character that infuses all aspects of your business

2. Respect: Holding in high esteem the worth of our clients and treating all we encounter as
we would wish to be treated

3.Excellence: Delivering a quality and consistency of service that exceeds expectations

 MIS REPORT(TCS) 2010
4. Critical Thinking: Actively and skillfully conceptualizing, applying, analyzing and
synthesizing information on our customers behalf.

5. Communication: Imparting and exchanging information both internally and externally

to offer our clients exceptional Informational Technology services

HOW TCS ORGANISATION USING MIS REPORTS:

EA OVERVIEW:

Basically EA is a clent for TCS.now we will see some introduction of Electronic Arts.

- Electronic Arts (EA) is World's leading developer, marketer, publisher and distributor of
video games. Founded and incorporated on May 28, 1982, the company was a pioneer of the
early home computer games industry and was notable for promoting the designers and
programmers responsible for its games.

Originally, EA was a home computing game publisher. In the late 1980s, the company
began developing games in-house and supported consoles by the early 1990s. EA later grew via
acquisition of several successful developers.

By the early 2000s, EA had become one of the world's largest third-party publishers. In
May 2008, the company reported net annual revenue of US$4.02 billion in fiscal year 2008.
Currently it has an employee base of about 8000 associates . With Headquarters in Redwood
City, California, United States, EA also has its wings spread across all major geographies that
has been broadly categorized as North America, Canada, Europe and Asia Pacific for Business
planning and strategy purposes.
            
Electronic Arts and TCS together plan to enhance the IT operating model through
synergies from consolidating business units and services lines
 improved offshore leverage
 reduction in operational overheads
 leverage of innovation ecosystem
 build strong technology expertise
 and a strong governance model.

GOALS:
 MIS REPORT(TCS) 2010
TCS has been given the contract for implementation and maintenance of Business
Intelligence, Analytics and Reporting setup using ETL tool [Informatica], Reporting tool
[Cognos 8.0] and Oracle and Teradata as databases.

In scope activities would be integrating the various ERP Source systems into a single version of
truth namely into a Data warehouse [Operational Data Store]. 
TOOLS USED IN TCS ORGANISATION FOR MIS:
The tools used are
 Cognos
 Informatica
 Sbase
 Micro strategy
 Fusion
 Teradata

1.COGNOS:
Cognos (Cognos Incorporated) was an Ottawa, Ontario-based company making business
intelligence (BI) and performance management software. Founded in 1969, at its peak. Cognos
was officially acquired by IBM. The Cognos name continues to be used, being applied to IBM's
line of business intelligence (BI) and performance management products.
In January 2010, as part of a reorganization of IBM Software Group, Cognos software and
software from recently acquired SPSS were brought together to create the Business Analytics
division.

DEFINITION -
Cognos is one of the world's largest makers of business intelligence software, enabling users to
extract corporate data, analyze it, and then assemble reports. Cognos offers dozens of products,
but it may be best known for its PowerPlay online analytical processing (OLAP)tool, its
Impromptu report and query language, and its Axiant client/server development system. The
company's signature PowerHouse 4GL (fourth-generation language) debuted in the late 1970s on
midrange systems.
Cognos' offerings integrate with database applications like IBM’s DB2, Microsoft SQL server,
and NCR Teradata. The company also has partnerships with enterprise resource planning ERP
vendors, including SAP, J.D. Edwards Oracle, PeopleSoft, and Baan. Cognos has recently
moved toward offering more Web-based versions of its applications and is focusing on enabling
its solutions for wireless devices.
 MIS REPORT(TCS) 2010
Founded in 1969, the Ottawa, Ontario-based Cognos numbers its customers at 15,000, including
Hewlett-Packard, Dow Chemical, and BMG Entertainment. In 2000, Cognos' sales reached $386
million. The company's top competitors include Brio Technology, Business Objects, and
Hyperion. Cognos (COGN) is publicly traded on the Nasdaq and the Toronto Stock Exchange,
with 13% of its shares owned by former CEO Michael Potter. Cognos has 2,154 employees
worldwide.

2.ESSBASE

It is a multidimensional database management system (MDBMS) that provides

a multidimensional database platform upon which to build analytic applications. Essbase, whose
name derives from "Extended Spread Sheet dataBASE", began as a product of Arbor Software,
which merged with Hyperion Software in 1998. Oracle Corporation acquired Hyperion Solutions
Corporation in 2007, as of 2009 it markets Essbase as "Oracle Essbase”.
The database researcher E. F. Codd coined the term "on-line analytical processing" (OLAP) in a
whitepaper that set out twelve rules for analytic systems. This whitepaper, published by
Computer world, was somewhat explicit in its reference to Essbase features.
In contrast to "on-line transaction processing" (OLTP), OLAP defines a database technology
optimized for processing human queries rather than transactions. The results of this orientation
were that MDBMS oriented their performance requirements around a different set of
benchmarks (Analytic Performance Benchmark, APB-1) than that of RDBMS Transaction
Processing Performance Council (TPC).
Hyperion renamed many of its products in 2005, giving Essbase an official name of Hyperion
System 9 BI+ Analytic Services, but the new name was largely ignored by practitioners. The
Essbase brand was later returned to the official product name for marketing purposes.
Hyperion Essbase was the multi-dimensional database technology that put online analytical
processing on the business intelligence map. It has spurred the creation of scores of rival OLAP
products – and billions of OLAP cubes".

3.MICROSTRATEGY

MicroStrategy, Inc. (NASDAQ: MSTR), is a business intelligence (BI), enterprise

reporting, dashboard, and OLAP (on-line analytical processing) software vendor.
MicroStrategy's software allows reporting and analysis of data stored in a relational
 MIS REPORT(TCS) 2010
database, multidimensional database, or flat data file. BI software helps companies understand
and make sense of the data they collect, in order to make more strategic business decisions.
MicroStrategy describes its core reporting software as having a "ROLAP" or Relational Online
Analytic Processing architecture, and specializes in decision-support systems that run
against very large databases or data warehouses. It also supports "MOLAP" or Multidimensional
Online Analytic Processing, for reporting and analysis of data stored in multidimensional cubes
or databases like Microsoft Analysis Services  and SAP BW.
MicroStrategy provides an integrated platform for business intelligence applications. The
company has expanded into the mobile BI market with products such as MicroStrategy
Mobile and MicroStrategy Mobile Suite. As with its other BI offerings, MicroStrategy has
included protections for platform and user data through features for device, data, authentication,
authorization, and transmission security.
MicroStrategy's customers include Lowe's, McDonald's, the U.S. Army, Universal Studios
Hollywood, KB Toys, DHL Express and Priceline.com.

4.TERADATA

It is a hardware and software vendor specializing in data warehousing and analytic applications.
Teradata was formerly a division of NCR Corporation. Teradata's headquarters are in
Miamisburg, Ohio. The spinoff from NCR occurred on October 1, 2007. Teradata is a massively
parallel processing system running a shared nothing architecture. The Teradata DBMS is linearly
and predictably scalable in all dimensions of a database system workload (data volume, breadth,
number of users, complexity of queries). The scalability explains its popularity for enterprise data
warehousing applications. Teradata is offered on Intel servers interconnected by the
proprietary BYNET messaging fabric. Teradata systems are offered with either Teradata-
branded LSI or EMC disk arrays for database storage.
 MIS REPORT(TCS) 2010

PROBLEMS FACED BY THE ORGANISATION

EA has categorized its business worldwide spread across multiple geographies under 4 main
geographical units namely North America, Canada, Europe and Asia Pacific. This has been done
keeping in mind the Business planning and strategy.

The purpose of the contract awarded to TCS is to implement as well as maintain the
Business Intelligence and Data Services application for EA. In scope activities would be
integrating the various ERP Source systems into a single version of truth namely into a Data
warehouse [Operational Data Store]. 

This should further form the basis for various other downstream applications as well as
reporting subsystems like
 Hyperion Financial Management
 Global Planning System
 Global Financial Reporting
 Sales Forecasting to name a few.

All this applications in turn form the backbone of EA decision making body and higher
management. The implementation of this project should not only give EA the strategic edge over
its competitors but also the analytical and intelligent perspective to its current reporting systems
in place.
            
TCS has been contracted for implementation and maintenance of Business Intelligence
and Data Services project because of TCS’s superior Data warehousing and Business
Intelligence and Reporting capabilities and a matured setup in this ever changing and evolving
field of Software engineering.

EA had the following problems:

 lack of integration between various departments
 No proper forecasting
 Inefficient/inaccurate contact management
 MIS REPORT(TCS) 2010
 Invoicing problems
 finance and accounting
 inaccurate revenue and expense management
 Difficulty in maintaining credit policy
 inventory
 how to cut down the inventory cost
 maintenance
 supply chain complexity

TCS is well equipped with both experience and resources to support enterprise
application projects like the one of EA’s. TCS leverages its dedicated Industry Practices and
Centre of Excellences which have powerful repositories of domain knowledge in the respective
industries, gleaned from work done around the globe and for big and renowned clients. This
ensures better understanding of requirements and successful implementations by incorporating
best practices, complementing different technical domain Intel employs. TCS is the first
organization worldwide to be rated at Level 5 both on CMMi and P-CMM of the Software
Engineering Institute (SEI). TCS’ knowledge-based project execution approach has delivered
tools and templates, and TCS uses them to provide cost effective high quality services around
Business Intelligence applications.
 MIS REPORT(TCS) 2010

SOLUTIONS TO THE PROBLEMS

“The overall goal of the project is to leverage TCS capabilities in the field of Data
warehousing and Business intelligence and delivering and maintaining a highly efficient
application for EA.”

The aim is to integrate the various source system data of EA for different subject areas
such as
 General Ledger,
 Inventory,
 Accounts Receivable,
 Chart of Accounts etc,
Qualify and process the data and subsequently build a highly efficient, high performing
and scalable data warehouse that is capable to feed information to further downstream reporting
applications.

Thus, this should form the backbone of EA decision making body and higher
management. The implementation of this project should not only give EA the strategic edge over
its competitors but also the analytical and intelligent perspective to its current reporting systems
in place.
 
Chowdam Ramanaiah from TCS would be a Developer for the Data warehousing project,
which comes under the practice of Media and Information Services. He has been associated with
similar projects previously and is familiar with related methodology. Also he has knowledge of
TCS’ proprietary software like BIDS , Master Craft , Assent, CA, Issue Manager and quality
processes such as IQMS that are of importance to this assignment and role.
He will be involved in:
 
         Requirements analysis
         Data Warehousing Application development
         Testing of Application
         Coordinating with the offshore team members of the project.
 MIS REPORT(TCS) 2010
         Impact analysis

Cognos 8 BI overview

IBM Cognos 8 BI provides a wide range of reporting and analytic capabilities using a single,
service-oriented architecture (SOA). Cognos 8 BI allows users to create and share reports that
incorporate data across multiple enterprise sources, enabling them to make timely and well-
informed business decisions. Cognos 8.3 BI is used for the tests in this article.
Cognos 8 BI features a three-tier architecture, as illustrated in Figure 2. The presentation tier
delivers reports to a variety of platforms, the application tier contains services needed for report
generation and management, and the data tier provides access to a wide range of data sources.

Three-tier architecture of Cognos 8 BI

 
Cognos 8 BI provides several key features for both business and IT users, including reporting,
analysis, dashboards, score cards, and data modeling. Reporting enables users to work with a
variety of pre-built report types that can be deployed over a range of data sources; a single
metadata layer defines the information that can serve as the source of report data. Analysis
enables the guided exploration of information that pertains to multiple dimensions of a business.
Business dashboards communicate complex information quickly, translating data from various
 MIS REPORT(TCS) 2010
sources into visually rich presentations using gauges, maps, charts, and other graphical elements
that show multiple results together. Score cards help businesses align teams and tactics with
strategy, communicate goals consistently, and monitor performance against targets.
MIS REPORT(TCS) 2010
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AFTER IMPLEMETATION:

The end product of the project would be the successful implementation of Business
Intelligence and Data Services application for EA. This will in turn have in scope:
  The integration of various source system and ERP data – spread across geographies and
timezones.
  Creation of a Warehouse that will be integrated, dependable, highly scalable and efficient
and serve as a single version of truth for enterprise wide data.
  Creation of a dependable and efficient system for further information feeding and
processing to downstream applications, analysis and reporting sub systems.
 Enabling EA Managers and Business Users to much more accurately predict market sales
in their respective territories, allowing better strategic planning, more focused marketing
operations. This in turn should serve EA in its goal of increasing its market share and also in
retaining its existing clientele and customer base – thus giving it the edge in business.
 
          The development of the application is not only very critical but also needs highly
specialized skills and excellent understanding of Data warehousing, Business Intelligence,
Reporting and Analytics concepts – both theoretically and practically. It needs rich prior
experience of having worked in end to end implementation of big data warehousing projects that
not only needs expertise in a spectrum of software tools [Informatica,  Teradata, Oracle] but also
proficiency in related coding languages [SQL, PL/SQL, Unix etc.] Additionally, it also requires
in depth knowledge of TCS’ proprietary software like BIDS , Master Craft , Assent, CA, Issue
Manager and quality processes such as IQMS that are of importance to this assignment and
role.
          
The multiple phases of the project are analysis, design, development and testing which
includes meetings with Subject Matter Experts and business users for requirements gathering and
analysis, reviews and walk through on high as well as low level, high level designs and code
reviews with clients, status reporting to clients and maintaining coordination with offshore team
and leveraging the offshore presence. Since most of these activities are based at onsite, it
requires a technical expert who is well versed in Data warehousing concepts and tools as well as
TCS tools and also in media and information services domain. Hence Mr. Chowdam Ramanaiah
will be the appropriate person to carry out these tasks at the Client place for smooth delivery of
this project.

Decision Makers Are Instantly Notified So they Can take Quick and Decisive Action

Automatically keeps you on top of issues that require decisive action with:
• Workflow-based alerts to monitor and take action on specific business events
 MIS REPORT(TCS) 2010

• Exception management that automatically detects, logs, and reports on exceptions

Increase Revenue
Fast and easy access to real-time information from anywhere in the application helps
you identify new sales opportunities, bring new products to market quickly, and
provide business-building levels of customer support and service.

Improve Customer Relationships

Customer relationship management arms your team with relevant company-wide data
for stronger sales and support.

Gain Clearer Insight Instantly

For unprecedented day-to-day control, use dashboards to deliver up-to-the-minute
snapshots of key performance indicators.

Improve Efficiency
One centralized data repository dramatically boostsefficiency and provides the right
information to theright people to eliminate redundant data entry.

Support Multicurrency Transactions

Conduct business transactions and report in multiple currencies.

Integration Between All Departments

CONCLUSION:
 MIS REPORT(TCS) 2010
The main objective of TCS is to provide better services to its clients. As a part of it it is
using several MIS reports to do it successfully and to improve efficiency. We have seen the tools
which are used by TCS and how it is successfully making its clients happy with its services. EA
is one of its client, to satisfy EA with its services it got following benefits to it.

 improved offshore leverage

 reduction in operational overheads
 leverage of innovation ecosystem
 build strong technology expertise
 and a strong governance model.

And also helps in maintaining the integration of the data in maintaining General Ledger,
Inventory, Accounts Receivable, Chart of Accounts etc,

Finally TCS is became successful and makings its client EA happy by achieving the
implementation and maintenance of Business Intelligence, Analytics and Reporting setup using
ETL tool [Informatica], Reporting tool [Cognos 8.0] and Oracle and Teradata as databases for
EA.In scope activities would be integrating the various ERP Source systems into a single version
of truth namely into a Data warehouse [Operational Data Store].