Practice MCQ

1. Scientific management was championed by:

a) Elton Mayo
b) Frederick Taylor
c) Max Weber
d) Henry Fayol

2. Internal process model emphasises which approach to business?

a) Stability and control through bureaucracy.

b) Focus on people, tasks and higher efficiency.
c) Develop systems that place emphasis on social processes.
d) Develop systems that reflect the situation of an organisation.

3. Human Resources following a Unitarist approach would organise HR in the following way:

a) Role is to contain and deal with difficult working conditions, lack of trust or
direction, due to challenging conditions eg a merger.
b) Policies exist which allow staff to manage resources including where to deploy staff
within the workplace.
c) High levels of autonomy and planning where performance is matched against set
objectives and standards and distinct working practices.
d) Rules, regulations and procedures exist to prevent and manage conflict that may
occur from different views and perspectives.

4. Theory X and Theory Y was developed by which writer?

a) Daniel Katz and Robert Khan

b) David McClelland
c) Frederick Hertzberg
d) Douglas McGregor

5. Which structure relies on workers reporting to both functional and divisional line managers?

a) Geographical.
b) Matrix
c) Bureaucratic
d) Virtual
6. A strategic business unit can be defined as:

a) An autonomous business entity within a corporate enterprise which serves and

identified market.
b) An integrated business entity within a corporate enterprise which serves a broad
market.
c) An arrangement of similar human resources/tasks grouped together into
departments.
d) An arrangement of human resources/tasks grouped into customers, products and
groups.

7. Organisational culture can be described as:

a) A power structure which is reinforced through unenforceable rules and policies.

b) A contract between employer and employee.
c) The rules and policy that govern an organisation.
d) A system of shared beliefs and values held by workers.

8. Which of the following is NOT a main benefit of a knowledge sharing culture?

a) Improved innovation and creativity.

b) Production of new and value-added products and services.
c) Better relations with government.
d) More efficient internal processes.

9. CSR refers to the duty of managers to protect the welfare of stakeholders. Which of the
following is NOT an approach that managers can take regarding CSR?

a) Obstructionist
b) Defensive
c) Ambivalent
d) Proactive
10. A social audit will:

a) Identify the numbers and degree of diversity within an organisation.

b) Show the extent an organisation matches its actions with actual commitment to
agreed shared values and objectives.
c) Identify the pay differentials that exist within the workplace (now required by law).
d) Identify the level and extent the organisation supports local community schemes
through investment and other activities.

11. Which of the following is NOT an example of differentiation as a generic strategy?

a) Producing at least cost.

b) Advertising
c) Packaging design
d) Product design

12. According to Porter, a Value Driver is:

a) Perception by customers that the product price is competitive and fair.

b) Features of added value perceived by the customers other than low price (eg
product design).
c) An ineffective linkage in the Value Chain model.
d) Buyer power in the market.