Phone: 678-314-9698

Email:
Jsmiley1@student.clayton.edu

JANEI
Linked: Linkedin.com/in/janei-
smiley-90ba95102
YouTube:https://www.youtube.com/
channel/UCEPtTm8pbC6IIag-
SMILEY hWZId3Q?view_as=subscriber

OBJECTIVE
Passionate military veteran with extensive experience in customer service and legal support
seeking a challenging work environment where I will be able to apply and enhance my
knowledge in the Communication and Media Studies field.

EDUCATION
Bachelor’s Degree| Clayton State University
AUGUST 2017 – CURRENT (EXPECTED GRADUATE DEC. 2020)
GPA-3.3

EXPERIENCE
Student Assistant| Clayton State University
DECEMBER 2017– CURRENT
 Assist service members and dependents with enrollment and available
resources on and off campus. Performed administrative supporting
duties, including managing incoming calls, coordinating files and
sorting mail.
 Interacted with customers professionally by phone, email or in-person
to provide information and directed to desired staff members which
increased foot traffic by 15%
 Greeted incoming office guests, answered questions and directed
individuals to desired locations to enhance team efficiency.
Paralegal Specialist | U.S. Army
JULY 2012– DECEMBER 2015
 Acted as legal liaison for over 1,000 service members during overseas
assignment. Supported family law proceedings by managing
documents such as wills, separation degrees and powers of attorney.
 Prepared and filed non-judicial punishment and other legal documents
for military justice system. Created reports and legal documents to
track court proceedings, investigations, and family matters to ensure
quick resolutions
 Acted as a legal liaison for over 1,000 service members during an
overseas assignment
 Assistant Store Lead | Menchie’s Frozen Yogurt
MAY 2014– MAY 2016
 Had oversight and accountability of leaders and employees at four
locations. Conducted monthly inventories and bulk ordered to fit needs
accordingly at four stores.
 Delegated daily tasks, addressed employee questions, and resolved
scheduling issues.
 Created staff schedules, approved requested time off, and updated
reports. Trained over 25 new hires Procedures to better service
customers.

SKILLS
 Discipline with time and
deadlines
 Tracking and organizing
inventories
 Recordkeeping
 Transcribing
 Organizing
 Quick Learner

ACTIVITIES
National Honor Society, Vice President of the Student Veteran Association,
and volunteer afterschool instructor at East Valley Elementary.