4/24/2020 Product Satisfaction Survey

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4/24/2020 Product Satisfaction Survey

Age *

18-25

25-35

35-50

Above 50

Occupation *

student

self employed

working professional

Other:

Family Annual Income *

Less than 3 lakh

3 lakh to 6 lakh

6 lakh to 10 lakh

above 10 lakh

Have you ever used Patanjali products?

Yes

No

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4/24/2020 Product Satisfaction Survey

How frequently do you purchase Patanjali products?

Rarely

Often

Always

Never

How did you came to know about Patanjali products?

Advertisement

Social media

Customer reviews

Other:

What are the Patanjali products you deal mostly?

Skincare products

Food products

Medicines

Homecare

Healthcare

Have you ever complained about a product?

Yes

No

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4/24/2020 Product Satisfaction Survey

If Yes, were your complaints answered?

Yes

No

What are the other Brands you would prefer over Patanjali?

Your answer

SECTION B: PERCEPTION TOWARDS PATANJALI PRODUCTS

The following statements describe your personal opinions about Patanjali products. Please indicate your
level of agreement and disagreement on a five point scale by selecting the appropriate number for each
statement.Selecting a '1' means that you feel strongly disagree abut that statement .and selecting a '5'
means that you feel strongly agree.You may select any one of the number in the middle that shows how
strong your feelings are.

One of the reasons for purchasing Patanjali products

'Reasonable
is price'.

1 2 3 4 5

strongly diagree strongly agree

One of the reasons for purchasing Patanjali products is 'Health Benefits'

1 2 3 4 5

strongly disagree strongly agree

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4/24/2020 Product Satisfaction Survey

One of the reasons for purchasing Patanjali products is 'Brand Image'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'Good Quality'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'Indian Brand'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'availability'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'informative'

1 2 3 4 5

strongly disagree strongly agree

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4/24/2020 Product Satisfaction Survey

One of the reasons for purchasing Patanjali products is 'customer service'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'benefits'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is 'Natural Products'

1 2 3 4 5

strongly disagree strongly agree

One of the reasons for purchasing Patanjali products is ' Ramdev's Following'

1 2 3 4 5

Strongly disagree strongly agree

Overall, how satisfied are you with the Patanjali products on a scale of 1-5 (1
being least satisfied and 5being most satisfied)

1 2 3 4 5

least satisfied most satisfied

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4/24/2020 Product Satisfaction Survey
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