Schedule Changes Proposal

Total Hours of Operation: 5:30am-8:30pm

Cafe Hours: Breakfast 6:30-10:00am (5:30 worker in)
Lunch 11:15-2:00pm
Dinner 3:00-7pm (7:45 worker out)
Cafe Hours: Breakfast 6:30-10:00am (5:30 worker in)
(Weekend) Lunch 11:15-2:00pm
Dinner 3:00-7pm (7:45 worker out)

This proposal would establish two set teams each with their own dedicated team leader

who would work an identical shift as their team. The two additional supervisors would become a

flex team leader and a patient services leader.

The role of each team leader would be to directly supervise and manage the CA’s for the

entirety of the shift. The team leaders would be a primarily internal facing supervisory role. The

role of the flex team leader would be to support and supply coverage for both team leaders and

CA’s as needed as well as to assist with patient services activities. The role of the patient

services leader would be to perform all patient-facing services such as rounding and service

recoverys. The responsibility of cash drawers will be with the Patient Services Leader and Flex

Team Leader during the day.

This proposal would also establish Kitchen Leaders from the current HP1 and HP3 shift

positions. Kitchen leaders would assume the responsibility of opening and closing the

department as well as distributing the breakfast cash drawer and counting the dinner cash

drawer. Training on Department opening/ closing procedures as well as cash drawer

procedures.
Proposed schedule

Week 1

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Green 7-7 7-7 7-1 off off 7-7 7-7

Team
Leader

Blue Off Off 1-7 7-7 7-7 off off

Team
Leader

Flex Team 7-7 7-7 7-1 off off 7-7 7-7

Leader

Patient Off Off 1-7 7-7 7-7 off off

Services
Team
Leader

Kitchen 5:30- 5:30- 5:30- 2:00pm 5:30- 2:00pm 5:30- 5:30- 2:00pm 5:30-
Leader 2:00pm 2:00pm 2:00pm 2:00pm
(HP 1)

Kitchen 12:00-8:30 12:00-8:30p 12:00-8:30pm 12:00-8:30p 12:00-8: 12:00-8:30pm 12:00-8:3

Leaders pm m m 30pm 0pm
(HP 3)

Week 2

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Green off off 1-7 7-7 7-7 off off

Team
Leader

Blue 7-7 7-7 7-1 off off 7-7 7-7

Team
Leader

Flex Team Off Off 1-7 7-7 7-7 off off

Leader

Patient 7-7 7-7 7-1 off off 7-7 7-7

Services
Leader

Kitchen 5:30- 5:30- 5:30- 2:00pm 5:30- 2:00pm 5:30- 5:30- 5:30-
Leader 2:00pm 2:00pm 2:00pm 2:00pm 2:00pm
(HP 1)

Kitchen 12:00-8:30 12:00-8:30 12:00-8:30pm 12:00-8:30p 12:00-8:3 12:00-8:30p 12:00-8:30

 Leaders pm pm m 0pm m pm
(HP 3)

Concerns
Early/ Late trays

Questions
What is the cash drawer procedure? Are they counted every meal or daily?
What is the opening/ closing procedure?
Create a Cafe Leader?
Can HP1 and HP3 do cash drawers/ key holders?
Can Catering or Rec do cash drawers/ key holders?

Potential Future Projects

Team Building activities
Naming contest
Friendly competitions (similar to current menu competition)
Written “Turnover” procedures
Written Cash drawer and Key Holder procedures (Opening/closing checklists)
Defined and different of supervisor roles (updated job descriptions)
Establish Weekly/Monthly QI Goals for Patient Services Leader
Cash Drawers
Test Trays
Random room checks
Power plates
Patient Rounding
Staff Rounding
Cafe rounding