Case study

Herbalife Harnesses Power of Fast-paced Growth with Chequed Solution Headquartered in

Los Angeles, Herbalife (www.Herbalife.com) has been in business since 1980. It provides
nutrition, weight management, energy fitness and personal care products to members in more
than 90 countries. And, with nearly 8,000 employees, worldwide, keeping up with recruiting and
retention proved to be no easy task. Defining the problem Brandon Moreno, Director of Global
Talent Acquisition, started with Herbalife in January 2014 and was hired to help lead talent
initiatives to meet double digit growth over the next five years. He saw the company add nearly
1,000 employees to 8,000 within a short period of time. Nearly all HR and talent processes had
been being done manually with a very lean workforce. It was clear that something needed to be
done differently. “We had to start streamlining the process,” Moreno said. “The entire recruiting
process was evaluated and we looked at the fastest and most effective resources that would help
improve efficiency and talent quality while meeting the growing demands of our clients. We
needed to change the perception of the talent team and quickly demonstrate massive value.”
Selling the concept Moreno explains that once he reported that they needed to swiftly change
their value system in order to be better advisors to their clients, the sell was pretty easy.
Leadership agreed to start with Chequed.com’s online reference checking solution over the
course of a 10-week pilot. Once the results were realized, the choice was clear. Chequed’s online
reference checking solution proved healthy choice for Herbalife. www.chequed.com • (888) 412-
0699
 Making the choice Herbalife found the online reference checking solution easy to implement
and realized fast results. “The product really sold itself,” Moreno said. During the pilot period, in
the first 10 weeks, the company saved 64 hours of time, yielded better references, and began
building a robust pipeline. He says that while they had researched other solutions, Chequed
provided the greatest level of customization and flexibility. “Our recruiters are building a
reputable and solid talent pipeline .” www.chequed.com • (888) 412-0699 In the first 10 weeks,
the company saved 64 hours of time . Getting it off the ground There was not much ground work
to be done on the part of Herbalife. Moreno said that Chequed had a team in place to assist with
implementation – it was effortless. The staff at Chequed was very accessible. “In fact, one
evening around 8:00 p.m., I emailed a question concerning a password problem and got a reply
from their executive team within five minutes. I was not expecting that level of attention and
service,” he said. Seeing it in action Herbalife’s talent acquisition team is using Chequed’s online
reference checking system on the front end (pre-hire screening). The talent acquisition team
which includes candidate care coordinators and talent advisors use the tool as a critical
conversation with hiring teams. Enjoying the benefits Moreno says that Chequed’s online
reference solution has delivered a host of amazing benefits. “We are using it in more ways than
just for reference checking,” he said. “For example, we’ve found it to be a great sourcing tool.
Our recruiters are building a reputable and solid talent pipeline. And, both the talent and hiring
teams are seeing great benefit in the tool.” Additionally, Moreno reports that reference and
candidate responses have also been very positive. References are coming back within less than
one day. “That’s an immediate benefit that allows us to bring great talent on board quicker,” he
said. The insights portion which includes hire/rehire comments and key insights also provides
invaluable data at a glance. So, as Herbalife continues to see success with the tool, it will likely
continue to build on what it has in place with other Chequed products.
Average reference completion rate: Average reference completion time: Reference opt-in
rate: Total new candidates from reference checking (sourcing database): # of references per
candidate: # of new candidates generated from each candidate reference checked: Recruiter
hours saved since July 1, 2014: Salary risk averted (no hire based on reference): % of candidates
with sub-par reference checks: Turnover risk mitigation: www.chequed.com • (888) 412-0699
Facts at-a-Glance 84% less than one day 24% 119 5.28 (this allows for better accuracy and
expands the potential talent pool) 1.15 165 $246,880 20% $176,000 = 64 x ROI in first 10 weeks